Prospect Winnersh reviews in Wokingham

★★★★★ 1/5

Trustpilot

PLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.

We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.

Danielle · 18 March 2023

★★★★★ 5/5

Trustpilot

Sonam was very helpful and efficient in…

Sonam was very helpful and efficient in answering all my queries.

Ashish · 12 February 2026

★★★★★ 5/5

Trustpilot

Charlotte was excellent from the start…

Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!

Kensie · 9 March 2024

★★★★★ 5/5

Trustpilot

Both Paul and Beth were brilliant…

Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah

N · 15 March 2023

★★★★★ 5/5

Google

What a great service from this agency from start to finish . The team were very proactive , sold my house in a short space of time . Bernadette was then amazing as followed sale through properly until completion. Would recommend!

Online · 7 April 2025

★★★★★ 5/5

Google

I had a very good experience with Ryan and his team on selling my property in Winnersh. Really appreciated their hard work on my case and made our relocation process a lot easier.

Yuan · 20 March 2024

★★★★★ 5/5

Google

Propoect Estate is very professional agency and mostly I deal with Ellie Childs and she has strong grip on his work and always does extra mile to achiveve her goals and customer satisfication

Mushtaq · 20 March 2024

★★★★★ 5/5

Google

Ellie from Prospect Winnersh is truly exceptional. I was impressed with her level of knowledge. She was well prepared had all the details and was very professional. I would highly recommended her. Thanks!

Gaurava · 20 March 2024

★★★★★ 5/5

Trustpilot

I’ve just brought a house with…

I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.

Dimple · 27 February 2023

★★★★★ 5/5

Trustpilot

Beth Murphy of Prospect Estate has been…

Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!

Adrian · 20 February 2023

★★★★★ 5/5

Trustpilot

Great experience with Prospect, thanks to Beth

Huge thank you to Beth who was amazing throughout the sale process. We decided to go with Prospect after having bad experience with a previous agency and couldn’t be happier with our decision. The way Beth handled everything from arranging viewings to finding us a buyer and guiding us through the whole process with her fantastic communication and knowledge was so helpful. Beth is a credit to the company. Thanks Prospect!

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

Great Expert Property Valuation

We had our Flat valuation recently by Prospect estate agency, Mr Toby Herman was valuation manager who visited the property and we were glad that he did great in getting the valuation with attention to detail on each aspects of our Flat and advised on the current market condition and buyers interest.Also briefed the best practices which Prospect estate agency follows in shortlisting the Potential buyers with predefined checks done, which further saves the overall time for selling completions.

Girish · 16 March 2023

★★★★★ 4/5

Trustpilot

Beth at warfield prospect

Even though we didn’t end up selling with prospect. Beth was fantastic throughout our time with prospect. Beth was always contactable and friendly. There was always transparency with what was going on. We always felt that she was working hard for us.

Miss · 21 July 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience working…

I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.

Ijak · 12 May 2026

★★★★★ 5/5

Google

Ellie was friend and very informative about the property

Stephanie · 19 March 2025

★★★★★ 5/5

Google

Charlotte was super helpful and friendly, would easily recommend!

Shayara · 19 March 2025

★★★★★ 5/5

Google

It was lovely to meet Ellie Childs on our scheduled viewing and did an amazing job of showing us around the house, giving us details of everything with regards to the house, giving us insights of the property market and helping us with all the questions asked and giving us suggestions on what suits us the best.

Aviyoor · 16 March 2025

★★★★★ 5/5

Trustpilot

Professional, open communication and supportive during the full process

I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.

Özgür · 7 March 2024

★★★★★ 5/5

Google

Our viewing process was smooth, Ellie explained well about property and location. She regularly shared different property options which suits our requirements.

Prudvi · 7 March 2026

★★★★★ 5/5

Trustpilot

Selling my property through Prospect…

Selling my property through Prospect has been a brilliant and seamless experience. Knowledgably staff who dealt with the sale in a timely manner. I would highly recommend their services.

Minesh · 6 January 2026

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever dealt…

Worst estate agent I’ve ever dealt with. Essential works, including water leaks, have been outstanding for over 6 months, with other issues left unresolved for more than a year.

Kiran · 5 January 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Beth for all of…

Thank you so much to Beth for all of her help with my first house purchase! Beth was great throughout, always kept me updated, always responded promptly and did a great job at chasing the solicitors and pushing things through as quickly as possibly! She made the whole experience feel smooth sailing! Would highly recommend prospect :)

Tyla · 9 July 2024

★★★★★ 5/5

Trustpilot

Positives of Sonam

Sonam has been the help we were looking for, he delivered with the needs and provided nothing but excellent support. Overall he has made wonderful me experience for us.

Sirish · 29 July 2025

★★★★★ 5/5

Google

I had the pleasure of viewing a property in Winnersh with Charlotte Salmon, and she was absolutely fantastic! She provided a thorough tour, explaining every detail we were curious about with clarity and patience. Her professionalism and …

Bharani · 8 October 2025