Trusted Agent profile · Wokingham
★★★★★
315 reviews across 2 platforms
8 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Part of Chancellors, see every office.
Chancellors's office in Wokingham, at 8 Broad Street, is rated 4.6 out of 5 across 315 reviews on two platforms, including 179 Google reviews rated 4.6.
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Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleCathleen is amazing! So friendly and professional at the same time Thank you for being so patient and helpful!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
5/5
TrustpilotI had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
5/5
TrustpilotChancellor's Aylesbury - Thank You
Thank you Chancellor's Aylesbury
4/5
GoogleUPDATE 23/08/2022 : Malcom - associate director - contacted me after the incident. Profusely apologized and confirmed an internal miscommunication issue. Generally, happy that the mistake was admitted and I was reimbursed for the waste of time. I’ll leave the review at 4 stars just so that people still were aware about the potential problems that might happen. Found a property in Rightmove. All good. Started calling the agency. Here’s the timeline: Thursday - get in touch - reception picks up and says someone will call back. Same day someone calls back and says the property is gone. Okay, things happen. I let go. Friday - Amelia calls and leaves a voicemail - the property isn’t actually gone and she’s keen to talk. I was busy that day and could pick up so I use the information she sent to me to call back - no one picks up. A few times. Saturday - they are opened until afternoon. I call several times. There’s no response in her office. So I call the main number, someone picks up, I leave my information and then promise that Amelia will call back. Monday next week. No one calls. I call in the afternoon: Amelia’s direct line and her office. Someone picks up, but not the lettings department. So they take my info AGAIN and say that they’ll email Amelia and will ask her to call back. Guess what? Right - no one calls back. I leave it till Tuesday afternoon. And FINALLY someone who seems like they know Amelia picks up. We book a viewing for Thursday. It was clearly stated to me that “Amelia will see you on Thursday”. Come Thursday - there are no confirmations, no communication at all. Even though her initial email said that someone will contact me to confirm the viewing. So before heading to the property - I called. Several times again. No one picked up. Well, may be they are all gone on other appointments, I won’t miss out on the property just because no one confirmed. I came and waited for 30 minutes. Tried calling Amelia’s office and her direct line - no response. I wait. People can be late. But nothing happens, no on shows up so I call the main branch number - someone helps out and says that someone will call me back. So I waited for another 10 minutes and called back to the branch. They finally transferred me to Amelia. Turns out the viewing was provisional - no one communicated me that by the way. The email confirmation they sent wasn’t clear enough for me. I admit that. But whoever booked the viewing for me in the first place - I was told it was someone called Elliot in the head office - should’ve told me that this isn’t confirmed. He clearly stated that Amelia will see me on Thursday. So I didn’t even check the email confirmation. So with poor communication, inability to reach anyone in this branch, I wasted 2 hours of my life on a property that under offer already. (That’s what Amelia finally told me when I talked to her). Thanks guys. What a wonderful lot of people. Hats off to the customer care team though - they tried.
Hi Mary Grace, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotJamie has always been very helpful and…
Jamie has always been very helpful and very accessible to help us in our hour of need, responses are always quick with a resolution sorted for us. She is always very cheery and easy to talk to.
4/5
GoogleMadison was very professional and punctual, she explained every detail of the property and I was impressed with her politeness and friendliness. Seems the team at Chancellors are a great team.
Hi emeka cecil ogugbuaja, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleCathleen is an excellent estate agent. She treated us friendly and did her best to get us a rent.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotThe service was good.
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
1/5
GoogleIf you want an estate agent who does not respond to emails or phone calls, Chancellors are your guys. Would also be very wary of paying money for repairs as they are happy to take the money, less inclined to do the work. Avoid like the plague
Thank you for letting us know about this Mark, we are sorry to hear that you are frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleWe would like to thank you most sincerely for your professionalism and for your excellent friendly service. We have dealt with many of you at the Wokingham branch at different times in the last 2 months. Although it has been Laura King who we would like to say a big thank you for the time and effort she has given to guide us through the viewings and the many other questions we have had and even now are still having. Thank you Chancellors and a BIG thank you to Laura.. you are a star!!
5/5
TrustpilotShe is awesome and helpful
5/5
GoogleCathleen was a great help for us during the adventures path to find our new rental!
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
5/5
TrustpilotSimran was brilliant
Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.
5/5
GoogleThanks Cathleen - you've been very helpful to us and it is much appreciated.
Hi Eric, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotUrgent maintenance work
The response to our request for corrective maintenance work was swift and efficient.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleSally was very helpful, professional and pleasant to deal with during my recent move into my new flat. Really pleased to have moved in so quickly without any issues. LukePositiveResponsiveness, Quality, Professionalism, Value
Thank you Luke for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAmelia is very accommodating and responsive. She attends to every question I have and I had a very wonderful viewing experience through her. Thank you.
Thank you for leaving us this great review Michelle, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
5/5
TrustpilotThanks to Emilia Williams MARLA
Emilia Williams MARLA did a good job on the renew of the contract and provide very warm help to me on this, thanks a lot for the kind help.
5/5
GoogleHad a great experience with Chancellors. My contact Joshua is a friendly, helpful and nice gentlemen to work with. I highly recommend.
Thank you for leaving us this great review Wong, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleAbbie she is very good and very nice
Thank you sonny for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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