Chancellors Wokingham reviews

★★★★★ 5/5

Google

Thank you very much Abbie for assisting with the purchase of the property. We have always been welcomed with smile, questions answered quickly and viewings were organised in no time. 5* service. We highly recommend getting in touch with Abbie.

Krzysztof · 15 October 2025

★★★★★ 5/5

Google

My experience with Cathleen Anderson was professional. She made sure to follow up each time during my rental property search. She was patient to answer any questions I had at the time. Well done and keep up the good work.

Lauren · 25 October 2023

★★★★★ 5/5

Trustpilot

We were shown round by a helpful a nd…

We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.

Clifford · 9 October 2026

★★★★★ 5/5

Google

We had a great experience with Chancellors while finding a rental property. Joshua and Amelia were very friendly and helped us through the whole process from property search to viewing appointments and then the letting agreement. I would highly recommend using Chancellors services to those who are looking to rent/buy properties.

Nikhil · 25 October 2022

★★★★★ 4/5

Trustpilot

It’s been three years with…

It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.

Tayser · 21 November 2025

★★★★★ 5/5

Google

Cathleen was very professional and patient. Answered my questions knowledgeable and followed up when we decided to make an offer, even though we didn't get the house, Cathleen forwarded available options to me. Thank you for your thoughtfulness.

Andrea · 25 October 2023

★★★★★ 1/5

Trustpilot

Rubbish company

Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.

Drinkwater · 19 September 2026

★★★★★ 5/5

Google

Cathleen is amazing! So friendly and professional at the same time Thank you for being so patient and helpful!

Claudia · 15 October 2024

★★★★★ 5/5

Trustpilot

My Experience was an awesome one

My Experience was an awesome one, Many thanks to Ben and Mya for their help .Both were not tired of my calls .

Damilola · 19 September 2025

★★★★★ 1/5

Google

Although Amelia was very friendly and was good at confirming her appointments, once she gets you through the door the service falls flat. On the day of the booking she seemed to have triple booked herself to the point that we were rushed thru the property as ouside their were already 4 other people waiting. On arrival she said that we were no.15 thru the door. After viewing the property when we left we asked for the application to be sebt over immediately as we were extremely keen. I then had to leave 3 messages with the office and two emails before Amelia returned the call. It feels like Chancellors Wokingham are just out to make as much money as they can, because although we were the first to make an offer and at the listed price, they chose to accept a much higher offer. Its like a cattle market. Houses are on 'auction' rather than the best application and fit. Why would you advertise a property at one price and then waist our precious time, only to accept a higher offer. That is just not right. Its certainly not a fair and ethical way of doing business. Yes I'm disappointed but I'm more anger. Why not be upfront and honest with people and tell them that the property we are viewing is going to be an action style with the highest bidder going to win. Disgusting way of doing business Chancellors Wokingham.

Lee-Ann · 25 October 2022

★★★★★ 5/5

Trustpilot

Where business and humanity meet

We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.

Karim · 1 September 2026

★★★★★ 5/5

Trustpilot

Georgie from the renewals team was…

Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.

RajKiran · 19 March 2026

★★★★★ 1/5

Trustpilot

Landlords should AVOID!!!

Chancellors are simply inept at managing properties. Staff are incapable of maintaining a property left with them and have cost us thousands as a result of their negligence. They are a tenant's dream, but landlords, please avoid.

N · 19 September 2025

★★★★★ 5/5

Trustpilot

Jessica gave us a brilliant viewing

Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.

Meggie · 13 September 2026

★★★★★ 5/5

Trustpilot

New Tenancy

Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.

Sanjiv · 21 November 2025

★★★★★ 5/5

Google

Positive: Professionalism We recently reviewed a property through Chancellors and Matthew Collins was the agent. He gave us a virtual review in a very professional manner. He is responsive and very good in communication. A good job by Matthew and the Chancellor administration team. I'm looking forward to get the deal done.PositiveResponsiveness, Professionalism

Hadia · 25 October 2021

★★★★★ 4/5

Google

Malcolm and Phillip were both very accommodating, helpful and personable. A pleasure to deal with.

Eileen · 15 October 2024

★★★★★ 5/5

Trustpilot

Excellent communicator

We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.

Dear · 13 October 2026

★★★★★ 5/5

Trustpilot

Very impressed

We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.

John · 25 September 2026

★★★★★ 2/5

Trustpilot

We have previously had good experiences…

We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.

Miss · 28 August 2026

★★★★★ 1/5

Google

The worst letting agent I have ever dealt with. When ending my tenancy at a property the stress they caused me was absolutely ridiculous, telling me things that were not true such as leaving the property in an unclean state and leaving personal belongings at the property. The independent check out report clearly stated that I left the property CLEANER then when I checked in, it was professionally cleaned!! This was clearly to try and get money from my deposit and when asked for evidence to support the claims they could not provide a thing. I even received an email out of nowhere, despite chasing for my deposit on numerous occasions with no response, demanding to pay them £2,500 in charges that were landlord responsibility, when I queried they then reduced to £600 for a gas bill but again could not provide readings or evidence to support the claim. I had to then raise a dispute with the deposit protection scheme whereby they were then able to provide a bill, which part of it was dated for a month I wasn’t even living in the property! Incompetent and unnecessary, every letting agent I have dealt with prior to chancellors have delivered a service that I could not fault so feel I have to write this review to warn other tenants and landlords to avoid such a shocking service.

Abi · 25 October 2023

★★★★★ 5/5

Trustpilot

For many years I have always received…

For many years I have always received excellent service from the teams at Chancellors

Mr · 18 March 2026

★★★★★ 5/5

Google

Cathleen was a great help with my property search. Punctual & personable!

Amy · 15 October 2024

★★★★★ 1/5

Trustpilot

Really poor rental service

Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.

Jonathan · 25 August 2026