Chancellors Wokingham reviews

★★★★★ 1/5

Google

We recently had the misfortune to be involved with Chancellors of Wokingham who are an embarrassment to the estate agent profession. First of all we were booked in to view a property, we turned up to the postcode provided to find it was the wrong property. We eventually viewed the correct property which we decided to rent. We were shown around by one of their agents who said that paperwork would be completed in due course. I had to chase the paperwork as it was never emailed, it eventually arrived and was completed but then I had to chase them up again at least twice over the next couple of weeks as nothing was happening and we had heard absolutely nothing. Then on the 21st December 2019, just as we were leaving work for the Christmas holidays, we were emailed all the paperwork (which was full of mistakes) which we were expected to complete over the Christmas period - obtaining references when everyone is away is almost impossible. Then on the 02 January 2020, the day before we were due to move into the property, we were informed that the landlady had pulled out of the deal (still unsure why, we were told that she wants the house to go to a family (!), yet here we are with the money burning a hole in our pockets) and we were left high and dry! We were informed that the agent who we had been dealing with and who had shown us around the property in the first place had "unexpectedly and mysteriously" also left the company! All in all, an absolutely appalling "service" was provided, I certainly would not recommend these estate agents. In order to publish this review, Google requires a star rating so I have left one star, but in all honesty, I truthfully would rate them with a zero. I eagerly await my rent payment being paid back into my bank account and thank Chancellors for being the biggest waste of time ever.

Caroline · 25 October 2020

★★★★★ 5/5

Google

Very efficient, very polite and well informed

Christopher · 15 October 2025

★★★★★ 5/5

Google

Amelia is very nice and helpful. She helps to find the property and would be approached me. 👍 …

Puisl · 25 October 2022

★★★★★ 5/5

Google

Judith in Wokingham has been really helpful

Clive · 25 October 2023

★★★★★ 5/5

Trustpilot

Pleasant & professional

Pleasant, polite and appropriately professional. Gave us our own time to view if we wished. Offered to maccept questions and get answers for us.

Ali · 21 February 2026

★★★★★ 5/5

Google

Wonderful Service. Taran is a helpful and absolutely professional agent. He is patient too. He answered my questions quickly and carried out clear instructions to help with filling the forms politely. He always says 'No worries' that help me release my anxiety. I highly recommend Taran to my friends.

Lily · 25 October 2022

★★★★★ 5/5

Google

We were fortunate enough to work with Amelia whilst searching for a rental property; we were really happy with the service provided. Amelia was extremely professional and went way above and beyond to help us out. Thank you Amelia, we absolutely recommend you and would certainly use you again

Eva · 25 October 2022

★★★★★ 5/5

Google

The experience was superb

Tinemishe · 15 October 2025

★★★★★ 5/5

Trustpilot

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

Mrs · 19 March 2026

★★★★★ 5/5

Trustpilot

Good communication

Good communication, easy to deal with.

Mr · 19 September 2025

★★★★★ 4/5

Google

Cathleen was very helpful in my recent rental property search. A good estate agent around Wokingham :)

Makrand · 14 October 2024

★★★★★ 5/5

Google

Very patient and effient. Philip really guided us during our viewing and made us feel comfortable whilst he detailed the specs of the property. Would highly recommend

Tatenda · 4 January 2025

★★★★★ 5/5

Trustpilot

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

Ms · 19 March 2026

★★★★★ 1/5

Trustpilot

I would strongly caution landlords

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.

Bryn · 18 March 2026

★★★★★ 5/5

Google

Phil did an amazing job showing us the property and answered all our questions happily.

Wanjiru · 17 April 2025

★★★★★ 5/5

Trustpilot

Very good experience!

Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.

Sylvester · 21 November 2025

★★★★★ 5/5

Google

Very happy with the service from Tim in the lettings department. All my questions were answered in a timely manner and the process of letting out our home flowed smoothly. No pressure selling of bolt on products plus very helpful lettings team all round. I would highly recommend. Will see how well the management team look after the property and update in time.PositiveResponsiveness, Professionalism, Value

Demi · 25 October 2021

★★★★★ 4/5

Google

Great service provided, especially thanks to Amelia Boyce!

Esther · 25 October 2022

★★★★★ 4/5

Google

We recently rented a property through Chancellors and our contract was handled by Matthew Collins. There was some urgency in completing the letting and Matthew handled the negotiations with the landlord in a very professional manner. A good job by Matthew and the Chancellor administration team .PositiveProfessionalism

Roger · 25 October 2021

★★★★★ 5/5

Google

Good service. Cathleen was very helpful and polite.

Ahsan · 14 October 2024

★★★★★ 5/5

Google

It was a pleasure working with Cathleen Anderson for our property search. She is an enterprising young lady, very patient and understanding. We would be delighted to engage with her again. Thanks to Chancellors for having such wonderful people incharge of customers.

Uday · 25 October 2023

★★★★★ 5/5

Google

I was looking for a place to rent and contacted few agencies but none of them seemed to care whereas Charlotte from Chancellors Wokingham was helpful from the first minute and until I moved to my new flat. She took care of everything and was always willing to go that extra mile to help me.

Jaume · 26 October 2017

★★★★★ 5/5

Google

Great experience with Chancellors yesterday when viewing a property to rent. We were shown around by Amelia Boyce who was very friendly and approachable. She had a good knowledge of the place and was able to answer all of our questions clearly. The viewing was on time and was a nice experience.

Adele · 25 October 2022

★★★★★ 5/5

Trustpilot

Impressed with this branch of Chancellors. Highly recommend.

Impressed with this branch of Chancellors.

Mr · 19 March 2026