Trusted Agent profile · Woking
★★★★★
920 reviews across 2 platforms
West Lodge, West Byfleet, KT14 6NG, Woking, KT14 6NG
Seymours's office in Woking, at West Lodge, is rated 4.4 out of 5 across 920 reviews on two platforms, including 285 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Seymours West Byfleet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Thanks Benji, Its been a pleasure to help.
1/5
TrustpilotSadly another disappointed landlord as…
Sadly another disappointed landlord as well as tenants. Their communication via email is poor or non existent. They do not carry out the instructions which were agreed for letting a property and clearly their knowledge in legalities is not all it should be. Would not recommend this company at all sadly after thinking we would use them to sell my flat. One very cross Landlord.
5/5
TrustpilotExcellent as the process goes on
Excellent as the process goes on. Ben, Brett and other Seymours staff are friendly, quick, and highly efficient. Their capacity to accommodate is exceptional. They pick up the phone in the sales office, and everyone seems to know about the property being sold. Ben found a keen buyer on first viewing, such is the skill of Seymours to match seller and buyer. Sellers in Woking, Surrey
Thanks Deepak. Matching people to the right homes is a skill that seems to be dying out but for us, it's so important. Thanks for the comments and it's been a pleasure to help.
5/5
TrustpilotA pleasure to deal with
Seymours Woking were great to deal with when purchasing our new property. They were always available and special thanks to Clarissa Crowther who went above and beyond to meet our required timelines.
Love this - our Woking team are delighted to read such a great review.
4/5
TrustpilotA 12 year relationship
We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!
Thanks for leaving such great feedback Andrew
1/5
TrustpilotSharp practice or incompetence - I wonder which?
If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.
Thank you for taking the time to leave a review, and believe we have spoken to you about the circumstances in person. After taking the property on the market to sell, the family informed us that they wouldn't be moving which is why all future viewings would be ceased, this wasn't a tactic or underhand practice as the owners made the decision not to move. The property was eventually sold off market to a buyer who insisted they wanted to pay a price significantly higher than the property was previously advertised for. Again, we're grateful for the feedback and wish you every success with your move.
5/5
GoogleDuring a sometimes difficult process, we received full support and understanding from Kirsty and the team at Seymours, West Byfleet culminating in our move to a `once in a lifetime` opportunity to purchase our forever property.
Thank you for your 5* review! very much appreciated, wishing you all the best in your forever home :)
5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
1/5
TrustpilotWideboys and badly organized…
I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.
Dear Pat, thank you for such honest feedback, we would dearly like the opportunity to hear more about the issues you experienced and try to make things right where we can. Please can you email us at marketing@seymours-estates.co.uk
5/5
GoogleOur house sale took almost 5 months to go through and frankly the current housing market is so volatile given increases in interest rates, etc. that it seemed at times that our sale was not going to happen. However, the team at West Byfleet are extremely well organised and they look after clients. Everyone I have interacted with, Alex, Luca, Jake, Vince, Matthew, Fiona and most importantly Kirsty have always made sure that we were looked after and our requests prioritised. I cannot go without mentioning Kirsty and her incredible work ethic and her tremendous networking capabilities. In all my thousand interactions with Kirsty I have never once felt like I was talking to someone who was just doing her job because she always went above and beyond her role to connect with us and make sure we were ok. Her friendly but stern approach is admirable! She is truly an asset to the team and I owe her my deepest gratitude for making one of the hardest 5 months of my life bearable. Thank you guys for making this happen for my family!
Dear Debora, Thank you so much for your lovely review, we were all so pleased to see your sale go through and wish you all the very best in the future xx
5/5
TrustpilotGreat and strong understanding of the brief of our sales
When I first was looking for an estate agent, I called on 3 different companies. Seymours estate agents stood out straight away.First , the staff are so professional but they will also tell you things as they are.Second , their knowledge of the property market is second to none.Third, the marketing for the house was of a high quality and the photographer who came was reassuring and knew how to guide us , how to show the different rooms to their best appeal, he was patient and showing us the different pictures as he was taking them.Fourth , the premises of their offices are so reassuring , inviting, clean and they have a feel of slight luxury witch to me was reassuringOliver was the only one out of the 3 companies who understood the brief , the stressfulness of the situation.All the way through out the process , they were in contact with me, encouraging me , reassuring me, and even at the end of the process went out of their way , and the extra miles to conclude the sale. I definitely recommend them 200%
Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that our team at Seymours stood out to you from the start and were able to provide you with the professional and knowledgeable service that you were looking for. We pride ourselves on providing high-quality marketing for our clients' properties and are glad to hear that the photographer was able to guide you and showcase your property to its full potential.It's great to hear that Oliver and the team were able to understand your brief and support you throughout the process, providing encouragement and reassurance. We appreciate your recommendation and thank you for choosing Seymours to help with your property sale.
5/5
TrustpilotI am a seller
I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.
Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent support during your sale. Her persistence and attention to detail are indeed invaluable. We appreciate your feedback and wish you all the best in your new home!
5/5
TrustpilotI stared trying couldn’t have asked fr better serviceto sell my property…
I stared trying to sell my property with another agent - it was over priced and nothing happened.I went to Seymour’s, who gave me a more realistic valuation and good advice when the property still didn’t sell.Throughout the lengthy process of viewings and negotiation, the staff were proactive and kept me informed at all stages.
Thanks Tina, it's great to hear that our team kept you well informed and proactive throughout the journey.
5/5
TrustpilotSeymours Estate Agent
Seymours have above and beyond. The entire sales process to date has been excellent. From initial visit to accepting an offer we have been delighted with the professional and diligent actions of all members of the team that we have encountered.The brochure detailing our property was great and we had a series of viewings a soon as we went to market. We would thoroughly recommend Seymours.
That's great to hear Fred, thank you so much. We pay a lot of attention to marketing and we want to present all our properties in a way that reflect the the people who own them.
5/5
TrustpilotSuccessful sale
I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.
Thanks for coming back to Seymours for your sale! We appreciate your patience during the process, especially with the market changes. We're glad to have had the chance to work with you again!
5/5
TrustpilotStress free, yes, really
From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful
Stress, confusing - all key words associated with buying, renting and selling a home. It doesn't have to be that way. Thanks for using us Toby, its been a pleasure to work with you and share in your journey.
5/5
TrustpilotTom has been great!!!
Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!
We thought it was just easier to copy and paste what you said - after all, we couldn't want for more - I would recommend Seymours everyday of the week and twice on Sundays! Wow, thank you so much.
5/5
GoogleExcellent dialogue with the office and flexibility when arranging visits. Very diplomatic in progressing sales.
Thank you for your 5* review. We are very happy you had an excellent experience.
5/5
TrustpilotBen sold our house within days and was…
Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.
That's great to read Kimberly, it's been our pleasure to work with you and we're always here if you ever need us again. Enjoy the next chapter and all the best.
5/5
TrustpilotCharity Holden was very helpful and…
Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months
5/5
TrustpilotThe team at Seymours in Horsell are extremely professional
The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.
Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!
5/5
TrustpilotAdele from start to finish has been a…
Adele from start to finish has been a pleasure to work with. Adele kept me updated and always got back to me which to myself is very important.
Thank you for your review, Adele will be delighted to read your comments.
1/5
GoogleAvoid like the plague if you have a fairly low value house to be sold, when buying a house as a first time buyer, with a 50% deposit, I found their sales skills to be nothing short of dreadful. Especially if you view at weekends, but at other times too, you tend to get part time sales people who know absolutely nothing; I had one who was firstly very late, then secondly said "you have 5 minutes for this house as I'm running behind", and thirdly when I asked general questions about the house and area she actually said "I don't know, if you want to ask questions you can call the office"! I actually felt sorry for the poor person who was giving them probably £3000+ to sell their house!
Dear Robert A We are very sorry to read that you did not enjoy your viewing experience. It is very unusual for us to receive such feedback and as a result we have tried to locate this viewing, having looked through our diaries we cannot find any details of you being on our database, every review is important to our growth and we would welcome the opportunity to discuss this with you, please contact the office so that we can establish the details surrounding your viewing with a view to improving our service. With Kind Regards
5/5
GoogleAfter a vile misadventure I took part in I had to sell my family home. In this day and age I’m astonished how superficially some people take commitment. I was to be divorced from someone I realised I didn’t know at all. With this sort of atmosphere you can imagine how difficult it would be for any poor soul getting involved between me and the professional victim. However Seymours did themselves proud throughout their dealings with this marital thievery. Vince, Luca, Marcus, Lucy, Kirsty. Organisations are made up of people … it is them who make a service shine. No doubt I’ve left someone out (and if so I’m sorry) but this team shone. Both as a professional team but also as individuals. Vince has got the touch for recruitment. We had 15 viewings over three days and got three offers. Seymour’s did their due diligence and an offer was accepted. Then the fun started. The buyer knew his stuff better than me and Seymour’s helped with the necessary negotiations after they had three different surveys. Who surveys drain fgs?? We agreed a final price and then we all had to wait while some rather painful divorce negotiations took place. And wait … and wait. During this time Kirsty took over the driving seat from the sales / viewing engine of the business. Being older I did wonder as Kirsty seemed young for such responsibility. However it transpired very quickly that my ageism was simply a negative perception and Kirsty not only knew her stuff but could tap dance with delivery like a good ‘un. When you’re going through ‘stuff’ it easy to forget others are waiting. It was Kirsty who had to give me the ‘cut the bullsh1t Alastair, you’ve got a week to sort out this stuff or lose the buyer.’ It takes courage to say something like that and call a spade a JCB. However to do it with grace and empathy is a true gift. Well done Kirsty! So if you’re going with this office of Seymour’s good for you. Yes they are a franchise but a bloody good one. I’ve been on both sides of buying from them and now selling. They do have the special list of people waiting for the right property. They can deliver within expectation and they will support you with their specialist knowledge. If you are just thinking of Seymour’s. Consider that they are not just local but have good contacts with other Seymours offices to generate more contacts as well as really knowing this locale and all its nuances. I leave Seymours safe hands to move away from the area. But if I was ever coming back …. Guess who I’d be using??
Dear Alastair, thank you for taking the time to write this 5* review, we are grateful and very pleased that you were happy with our service, we wish you a very happy future in your new home
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Tell us what you need and we'll put you in touch. Seymours West Byfleet hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
