Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe sold our house through the Bury St Edmunds office of Jackson-Stops
We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.
Mike · 10 July 2026
Agent replied · 22 September 2026
Dear Mike, we are delighted to read about your positive experience with our Bury St Edmunds team. Thank you for your five star review.
★★★★★ 5/5
TrustpilotBuying a home can be a stressful…
Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.
Diana · 30 June 2026
Agent replied · 22 September 2026
Dear Diana, thank you for taking the time to leave a five star review for Jackson-Stops and we are very pleased to read your words.
★★★★★ 5/5
TrustpilotI cannot recommend Jackson Stops highly enough
I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.
Claire · 7 May 2026
Agent replied · 22 September 2026
Thank you for your five star review of Jackson-Stops.
★★★★★ 1/5
TrustpilotPoor service
Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.
Neo · 5 February 2026
Agent replied · 22 February 2026
We are sorry that you felt dissatisfied with the interaction, however we would like to clarify our position and reassure you that our approach was both professional and standard practice.
For properties of this nature, we routinely confirm a buyer’s position prior to arranging viewings. This is done to ensure that viewings are offered to proceedable and suitably positioned applicants, and to protect our clients’ interests. Requesting an outline of funding or proof of funds at this stage is not intended to be intrusive, nor is it a judgement on affordability, but rather a normal part of qualifying enquiries for high-value properties.
At no point was it suggested that questioning an asking price equates to an inability to proceed. Valuation discussions are, of course, a normal part of the market. However, understanding a buyer’s position remains essential when managing demand, expectations, and access to viewings on behalf of our vendors.
We regret if the tone of the conversation did not come across as intended, but we are confident that our conduct was professional and appropriate. Many buyers appreciate this clarity and structure, particularly at the upper end of the market.
We respect your decision to look elsewhere and wish you every success with your property search.
★★★★★ 5/5
TrustpilotSo impressed with the team!
Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!
Becs · 7 September 2026
Agent replied · 22 September 2026
Thank you, Becs, this is wonderful to read. We're so pleased that Sylwia and the wider team made the rental process feel efficient and well cared for, especially with it having been a while since you last rented. It's great to hear that everything, down to the smallest details, was handled with the attention it deserved and that you've found a place you're genuinely happy in. Thank you for the kind words, and we wish you many happy years there.
★★★★★ 5/5
TrustpilotJackson-Stops Cranbrook Branch
Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.
Joanna · 24 August 2026
Agent replied · 22 September 2026
Thank you so much, Joanna, this means a great deal to the whole Cranbrook team. Selling a house is genuinely one of the most stressful things people go through, so hearing that Rachel's patience and communication made the process feel calm and manageable is exactly what we hope for. We'll be sure to pass your kind words on to Alastair and the team and we're delighted to have helped make your move to your next chapter that bit easier. Thank you for recommending us so warmly and for taking the time to write this.
★★★★★ 5/5
TrustpilotSound advice and very helpful guidance…
Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.
Phillip · 20 March 2026
Agent replied · 22 September 2026
Dear Phillip, thank you for your five star review of Jackson-Stops - we are very happy to read about your positive experience when simultaneously buying and selling.
★★★★★ 5/5
TrustpilotExtremely professional local agency…
Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!
Jenni · 14 June 2026
★★★★★ 5/5
TrustpilotSelling our house
We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.
Mike · 12 September 2026
Agent replied · 22 September 2026
Thank you, Mike, for such a thoughtful review. Selling in a difficult market is never straightforward, so we're really pleased that the combination of strong promotional material and effective marketing helped get your property in front of the right buyer and that it ultimately achieved the asking price. We're also glad the team's approach throughout matched what you needed. Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotI recently had a challenging experience…
I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!
Mohammad · 17 July 2024
Agent replied · 23 October 2024
Dear Mohammad, thank you for taking the time to leave a five star review for Jess and, while we are sorry to hear that your initial experience was below the standard we, and you, would expect, we are delighted that Jess was able to manage your issues with professionalism and compassion. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotVery efficient
Very efficient. Viewings were arranged without any fuss.
Sheila · 2 August 2026
Agent replied · 22 September 2026
Dear Sheila, thank you for your five star review of Jackson-Stops Exeter. We are pleased to read about your friendly, approachable and organised experience when dealing with SJ and Emma.
★★★★★ 5/5
TrustpilotWe have recently purchased a house…
We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward
Victoria · 10 November 2025
Agent replied · 22 January 2026
Dear Victoria, a wonderful five star review for Jackson-Stops Taunton - thank you. We strive to provide helpful support to every client and so we are pleased to hear this is what you experienced.
★★★★★ 5/5
TrustpilotJackson Stops ..professional, honest, friendly and reliable
Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.
Mrs · 25 June 2026
Agent replied · 22 September 2026
Dear Mrs Beard, we are delighted to read your review and to know that your experience with Jackson-Stops has been professional, honest, friendly and reliable.
★★★★★ 5/5
TrustpilotDon't Hesitate To Use Jackson-Stops
From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.
Carol · 7 May 2024
Agent replied · 23 October 2024
Dear Carol, thank you very much for taking the time to leave your wonderful review. We are delighted to hear that you wouldn't hesitate to recommend Jackson-Stops, and that you had such good experience with our Newmarket team. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotThe Chester branch is an utter waste of…
The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!
Paul · 12 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share this Paul and we're sorry to hear about your experience. We'd like the chance to put things right. Could you contact us directly with your details so we can look into what happened with your enquiry and follow up properly? We take this kind of feedback seriously and would welcome the opportunity to discuss it further.
★★★★★ 5/5
TrustpilotI recently enlisted the services of…Jackson-Stops
I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me. Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale. One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers. When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse. The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners. In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.Mandy Soames
Mrs · 28 February 2024
Agent replied · 23 October 2024
Dear Mrs Soames, we are so very pleased that you took the time to write such a positive review- thank you. It is wonderful to know that Anthony and the team provided an impressive level of service, and that their dedication, expertise and commitment to client satisfaction truly sets them apart. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops in Newmarket were…
Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people. Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved. Our buyers were also very impressed and appreciative of his help.We will definitely be back if ever we need to use an estate agents again.
Debbie · 22 February 2024
Agent replied · 23 October 2024
Dear Debbie, thank you for your review. It is great to hear that the team at Newmarket were absolutely faultless, and that you will definitely be back! With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotMy nightmare thanks to Jackson Stops
UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.
Angela · 11 February 2024
Agent replied · 23 October 2024
Dear Angela, we are concerned to read your review, and would be grateful if you could contact us at info@jackson-stops.co.uk with details of which office you dealt with, so we may look into this further. With best wishes from all at Jackson-Stops.
★★★★★ 5/5
TrustpilotCan't recommend highly enough
I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.
Clare · 9 February 2024
Agent replied · 23 October 2024
Dear Clare, we are pleased that you took the time to leave a review, that you received a friendly, knowledgeable service, and that you would recommend the services of Will Jordan. Thank you. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotOutstanding Service
We left the marketing and renting of our property with Will Jordan at Jackson - Stops, Alderley Edge. Will made the whole process seamless. He was very professional and took over everything for us, but at the same time kept us informed at every stage. The whole service has been outstanding and extremely friendly, open and professional at all times. We would strongly recommend him and the company to anyone looking for an agent to let their property for them.
Dave · 9 February 2024
Agent replied · 23 October 2024
Dear Dave and Colette, it is wonderful to hear about your experience with Will Jordan, and that he made the process of renting your property seamless. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotBrilliant service from Jackson Stops
I can recommend Jackson Stops knowing the service i have received over decades has been brilliant. The relationship with Anthony Jevons at the Jackson Stops Hale office is built on 30 years of buying and selling property through Anthony and his Jackson Stops colleagues at the Hale and Chester office. The professionalism shown by Jackson Stops has been brilliant on each property sale and purchase, and i wouldn't consider using another estate agent for a UK property. One of the properties that they sold for me near Chester via Stephen Cheshire in Jackson Stops Chester office was sold for £170,000 over the asking price, and the property they sold for my mother in February 2025 in Bowdon sold in just one day after signing up Jackson Stops to sell the property, and there were an additional 4 people due to view it the following day!!!
PHILIP · 18 November 2025
Agent replied · 22 January 2026
Dear Philip, clients who decide to regularly return to us demonstrate the exceptional service everyone can expect to receive when they work with us, and we are so pleased to read your review and you kind words. We are delighted to have achieved for you, and thank you for your five star review of Jackson-Stops Hale and Chester.
★★★★★ 5/5
TrustpilotJackson Stop has been absolutely brilliant
Jackson Stop has been absolutely fantastic with our move especially as this move was particularly difficult. The patience and professional attitude was very much appreciated. Anthony was always calm when things seemed to be chaotic, and Tracey would continually smile and accompany potential buyers with enthusiasm and understanding.They always showed possible buyers around the property and would return feed back from those viewings. Should l ever move again Jackson Stops would be the first estate agent l would contact for the move. If it were possible Anthony and Tracey would be the people l would want to show my property to the buyers, they make a great team. Thank you guys you did a great job. Linda Newell
Mrs · 25 January 2024
Agent replied · 23 October 2024
Dear Linda, what a wonderful review, and we are so pleased that you took the time to tell people about the five star service you received from Anthony and his team - thank you. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotThank you Jackson-Stops!!
In what was initially heralded as a 'tricky' market, your Bridport / Dorchester team secured the early sale of my 17th Century thatched cottage, achieved far in advance of my expectations. My particular thanks goes to Philip German-Ribon who resisted my early suggestion of a higher marketing value, by persuading me of the importance of setting the initial asking price appropriately to respond to prevailing market conditions. To receive and hold sale at the asking price was more than I could have reasonably expected. Congratulations to Philip, Michelle Wilkins and all their colleagues for guiding my sale through the marketing process! Greatly appreciated!
Trevor · 10 November 2025
Agent replied · 22 January 2026
Dear Trevor, we specialise in the sale of beautiful period homes like yours and so we are delighted to read about the excellent guidance you received during your sale. Thank you for your five star review of Jackson-Stops Bridport & Dorchester.
★★★★★ 5/5
TrustpilotThank you JS Bury St Eds
We bought our house through JS Bury St Edmunds office in October 23 and were guided through the process expertly by the team. We encountered a few not-so-straightforward issues as we moved through the purchase and received knowledgable and supportive guidance (thanks to Rosanna Diaper particularly) which enabled us to communicate well with our seller/solicitors and complete on our new home in time for Christmas. The experience we had with the office made our purchase a lot less stressful than it might have been; they were responsive, highly professional and moved heaven and earth to help us complete - thank you so much for your help.
Daisy · 4 January 2024
Agent replied · 23 October 2024
Dear Daisy, thank you for your review and we're delighted to hear that our Bury St Edmunds team were responsive, highly professional and moved heaven and earth for you. With best wishes from everyone at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
