County Property Management Woking reviews

Dear Felix Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Tim we are so delighted to read of your positive experience with the team at Leaders in Woking. I am so pleased to read of the levels of professionalism, enthusiasm and organisation that the teams have been able to deliver in their service. Thank you for taking the time to provide us with your review. King Regards Joe Gilliland Customer Care Manager

Dear Romualdo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Ben, thank you for taking the time to leave us such a great review following your experience with James from the property management team. We're happy to hear how helpful and professional James was and that he was able to assist you with your issue. We will pass your review onto James and the team. We hope you have a great day! Kind Regards, Leaders

Hi Matt, we are saddened to learn that you are dissatisfied with the service you have received from us here at Leaders and our team at Woking. We set very high standards for ourselves across our business and take it very seriously when these are not met. We believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. We are saddened to hear that you feel you have experienced a lack of communication from the team and would like to offer our apologies for any shortfalls in communication that you feel you have experienced during your time with us as a Landlord. Customer Service training is undertaken with our staff and is something we are continually striving to improve on, When viewing our system it can be evidenced that the last property visit that was conducted was in August of last year and shortly afterwards a copy of the report was sent to you highlighting the issues at the property which the tenant had raised, it doesn’t seem as if any further issues have been raised since. I can confirm the next property visit is due to be conducted at the end of this month and once we have a copy of this report it will be forwarded onto you at the earliest opportunity. On receipt of the report if there any works which you would like to have undertaken then please contact the property management team who will be more than happy to arrange any works for you. Kind Regards, Leaders

Hi there, many thanks for taking the time to leave a review. We are pleased you have been happy with the service and we will be sure to pass on your feedback to the team.

Hi Aglae, We are saddened to read of the negative experience you have had with the Leaders team in Woking. Here at Leaders we are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark, Safe Agent and also The Property Ombudsman. We are very sorry to read that you feel the fee’s for Tenants are expensive and exploitive however we are a clear and transparent agent that do not add fees later on down the line of any tenancy. In regards to your points raised in relation to the deposit Leaders hold the deposit as Stakeholder for the duration of the Tenancy as instructed to by the Landlord, due to our position as Stakeholder this means the deposit cannot be released without the written consent of both Tenant and Landlord. From locating your Tenancy on our system I can see there were proposed deductions that were put forward to the deposit for end of tenancy cleaning and several items noted within the check-out report. I feel it important to advise you that Leaders put forward these deductions on behalf of the Landlord as we are instructed by them to do so although it can be evidenced these were agreed to and so the deposit was released. If you did not wish to agree to the deposit deductions then you would have been able to raise a dispute with the Tenancy Deposit Scheme (TDS) using the details on your Tenancy Deposit Protection Certificate, if a dispute was raised with the TDS they would then have impartially adjudicated over the release of the deposit. When taking into account my points raised above I can empathise with you as I recognise what a stressful process negotiating a deposit can be especially if initially you do not agree with the deductions put forward. From my review I do not believe the team at Leaders have acted incorrectly however I would like to offer my sincere apologies that you felt the service you received fell below the high standards expected of Leaders. Should you wish to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk. Kind Regards, Leaders

Hi Liam, thank you for taking the time to share your review and we are pleased you have been happy with the service. We will be sure to pass on your comments to the team.

Dear Jason Thanks for taking the time to leave us a review, we appreciate your feedback and happy to have been of service. Kind regards Customer Care Team

Its really disappointing for us to read your comments. We strive for nothing less than excellent service, and we always take it very seriously when we hear dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly what has gone wrong and why you feel unhappy with the service you have received. If you are willing to do so then please feel free to contact us on 01344758596. Kind Regards, Leaders