Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe turned up for a viewing only to be told they hadn't been able to get a hold of the tenants and so we couldn't see the place.
Extremely unprofessional as there was no attempt to contact me to let me know beforehand, and we spent 40minutes getting there and back.
Jessica · 28 July 2019
Agent replied
Dear Jessica
I am very sorry to hear that your experience with Atkinson Mcleod was so poor. This is not the level of service we expect from any of our staff.
I am keen to speak to you to see how we can resolve your lost time with us
Please feel free to contact me through the Kennington office or via Google
Yours
Dan Mcleod
★★★★★ 5/5
GoogleHad a great experience with them. Izabella was excellent and provided a very good service. She was on time, polite and could answer any questions in details. I would recommend her for any future service.
Merz · 28 July 2019
★★★★★ 5/5
GoogleLeigh Glass was a pleasure to work with - very efficient, thorough and polite. She and the whole team were extremely helpful and made letting out my flat seamless and pain free. Thank you!
Leeni · 28 July 2019
★★★★★ 5/5
GoogleSophia was very nice and effective with the viewing and in helping me get the offer to the landlordPositiveProfessionalism
Alejandra · 26 August 2022
★★★★★ 5/5
GoogleRoss is great! It was a real pleasure to work with him. He did a great service and I appreciate an effort he put in his work to help me out. Good luck.
Martyna · 28 July 2019
★★★★★ 5/5
GoogleI would recommend Adam Salem if you are looking to sell your property. He is professional and honest. He was very responsive in answering any questions or queries through both email and phone.
Anand · 28 July 2019
★★★★★ 1/5
GoogleVery unprofessional agency, I spoke with Rakib yesterday who confirmed the viewing for me today at 6pm for 1 bedroom flat in Pennington Court, Wapping and he was supposed to email me the details of the property which he never did. I rang his office today and his colleague said viewing is confirmed. I had to leave office early to attend the viewing and I rang him to say that I'll meet him at the property when he told me property is no longer available. He has wasted my time and never apologised for his unprofessional behaviour.
Mohsinur · 4 October 2019
★★★★★ 1/5
GoogleTHEY DON'T TAKE CARE OF THE CLIENT, AT ALL! To them we are just people who pay rent, they use to reply to each request saying "LANDLORD SAID/LANDLORD DECIDED/LANDLORD AGREED/DISAGREED" not even trying to get the best for a person who has been a 2 years client.
If you want to renew they say that the landlord decided to change tenancy because he wants to increase the price but then they rent the flat for £200 LESS; if you try to negotiate on the deposit refund asking for a reasonable deduction (even though the flat at the move in was in a VERY BAD conditions - NOT CLEAN, NOT ALL LIGHTS WORKING ETC..) they get back to you without even trying to find the best solution for you but just saying that landlord agreed on an amount (a huge one) and that 's it, quoting a cleaning for 180£ which is ridiculous and I could go on and on and on.
They will hear back from me because it's unacceptable their unprofessional behaviour, the role of an agency is to be an intermediate between landlord and tenant but they don't do anything, they are useless. They blame landlords for any kind of decision, I would stay away from them both as a tenant and as a landlord.
Valeria · 31 July 2019
★★★★★ 5/5
GoogleI rented a property through this agency and was delighted with the services . I had been looking at various properties through different agencies and was by far , most impressed with Atkinson Mcleod due to their attentiveness , motivation to help find and kindness. We were personal with Megan, whom went out her way to help us and make sure we got the property best suited to us, rather than just making a sell. I will be using them in future and recommend them to other renters and buyers.
Miri · 28 July 2019
★★★★★ 5/5
GoogleI wanted to let my property in the city, after having a few not so great experinaces with a few other local agents I found Ed Gosling ! I Can honestly say I've never had a better experience and service! Right from day one my property was on the market at a great price and within just a few days they had not only found me tenants at the asking price but had also moved them in without a hitch.
I would recommend this Estate Agent to anyone and everyone who's looking to rent there property!
Thank you so much Ed! :)
Ben · 28 July 2019
★★★★★ 1/5
GoogleTHEY DON'T TAKE CARE OF THE CLIENT, AT ALL! To them we are just people who pay rent, they use to reply to each request saying "LANDLORD SAID/LANDLORD DECIDED/LANDLORD AGREED/DISAGREED" not even trying to get the best for a person who has been a 2 years client.
If you want to renew they say that the landlord decided to change tenancy because he wants to increase the price but then they rent the flat for £200 LESS; if you try to negotiate on the deposit refund asking for a reasonable deduction (even though the flat at the move in was in a VERY BAD conditions - NOT CLEAN, NOT ALL LIGHTS WORKING ETC..) they get back to you without even trying to find the best solution for you but just saying that landlord agreed on an amount (a huge one) and that 's it, quoting a cleaning for 180£ which is ridiculous and I could go on and on and on.
They will hear back from me because it's unacceptable their unprofessional behaviour, the role of an agency is to be an intermediate between landlord and tenant but they don't do anything, they are useless. They blame landlords for any kind of decision, I would stay away from them both as a tenant and as a landlord.
Vicky · 28 July 2019
★★★★★ 1/5
FacebookIn many cases members of staff at Atkinson McLeod know significantly less than the tenant - in regards to letting rights and contract law. As soon as you've paid their large fees and signed their contract you're merely worth their time and acknowledgment. You'd be extremely lucky to even get a call back, let alone be rewarded with a solution. I warn prospective and potential customers of AM to steer a sharp left turn away from this company for a multitude of reasons, doubting I have the character count to explain them all properly.
Beckie · 28 July 2019
★★★★★ 5/5
GoogleLeigh Glass was a pleasure to work with - very efficient, thorough and polite. She and the whole team were extremely helpful and made letting out my flat seamless and pain free. Thank you!
Aleena · 31 July 2017
★★★★★ 1/5
FacebookHad a terrible experience with this estate agent just over a year ago. I can only reiterate the other reviews made below in regards to their lack of communication, completely apathetic attitude and extortionate fees. They broke clauses in our contract several times to the extent that all tenants involved decided to move out of the property early due to the amount of stress caused. I would highly recommend submitting a complaint to The Property Ombudsman if anyone has had trouble, not only to perhaps be compensated but also to show that agencies cannot continue to operate like this.
Emily · 7 February 2019
★★★★★ 5/5
GoogleIzabella is very knowledgable and always there to provide advice and made selling my property easy and stress free. I would highly recommend her to anyone looking to sell their property.
Zantawi · 28 July 2019
★★★★★ 5/5
GoogleI found the company to be very helpful in helping my son. Leigh was very knowledgeable with all the questions. I would be happy to recommend the company to my friends.
Admin · 28 July 2019
★★★★★ 5/5
GoogleI was very well attended by Lloyd Newton-Cross, who helped me in a complicated relocation situation in which I was new to the country, with very professional depòsit and payment security checks. The only negative side would be that they actually posed photos of the flat in a wide angle lens, which made the flat smaller (surely the opposite as intended) and that the safety depòsit is really expensive, although I think that this is being adressed by law.
Alex · 28 July 2019
★★★★★ 1/5
FacebookThe slogan of this agency is «build on trust and transparency ». Beware, as not the case at all. After a sale is made, good luck trying to reach them afterwards. Landlords beware as Atkinson McLeod charge “renewal fees” for doing no work at all, so make sure they clearly detail in the contract what charges are applicable against which services. Terrible experience. Have now found estate agents that do not apply such a fee and are actually fair and transparent. Will not use again and do not recommend.
Gradatim · 11 January 2019
★★★★★ 5/5
GoogleHarry was really helpful on our search. Remembered me after I missed out on a first property and helped me find a great place after that.
Megan · 1 February 2021
★★★★★ 5/5
GoogleSophia is very patient and helpful, she explained all the details regarding the property. It was a lovely experience.
Yashwant · 13 April 2022
★★★★★ 1/5
FacebookDear Tenants, it has nw been 5weeks we left the property. The check out report confirmed no deductions were needed and the landlord agreed. The agency has still not given back our deposit. They went over the 3weeks deadline (as per contract) by two weeks already and do not seem in any rush to give back our money! I’m going to skip the poor service we received from this company since we paid to move in but this experience should tell you what kind of agency you’re about to deal with. Save yourself some frustration/anger by not using them.
Laura · 16 September 2018
★★★★★ 5/5
GoogleConor has been on the ball since day one, and delivered a fast turnaround on our move. Great service, very friendly, top job.PositiveProfessionalism
Lewis · 26 August 2021
★★★★★ 1/5
GoogleDo not trust this agency.
Our Agent PHIL guaranteed us that when entering the flat the facilities of the development such as gym, pool, cinema... etc. would have been ready weeks before we moved in. As of now one month and a half has passed and it is still uncertain when they will be ready for the tenants.
We tried to contact PHIl to give notice of the problems within our flat and schedule a meeting, yet he avoided all our attempts to contact him. This company takes ADVANTAGE of tenants.
Thomas · 31 July 2018
★★★★★ 5/5
GoogleAdam Salem is highly recommended. Personable, organised and tenacious, he drives things forward and goes the extra mile to get the deal done. All in all, excellent. Many thanks, Adam
Chris · 9 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
