Trusted Agent profile · Witney, Oxfordshire
Verified
★★★★★
865 reviews across 2 platforms
77 High Street, Witney, Oxfordshire, OX28 6JA
Gatekeeper's office in Witney, Oxfordshire, at 77 High Street, is rated 4.7 out of 5 across 865 reviews on two platforms, including 853 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
5/5
Google★★★★★ I had a great experience with Clare. She was friendly, professional and very helpful throughout the viewing, and made the whole process feel easy and comfortable. I really appreciated her time and the way she handled everything. A credit to the team and I would happily recommend her to anyone looking for a new home. Thank you, Clare!
5/5
GoogleYou were very helpful
We’re glad we could be of help , it’s always great to hear. Best wishes, Dan Thorne | Sales Director
4/5
GoogleWe have used Gatekeeper to manage our Property for almost 4-Years now as moved away. There have been some problems that required 'frequent chasing' or sorting-out! which is the reason for giving only 4-stars. Unfortunately, all could have been avoided! a little frustrating at times. Maybe someone took their eye off the ball? But finally sorted, & have been impressed by how helpful Asheley Watts has been managing this for us. Sorted effeciently / Professional manner / always returned a call promptly thank you.
Hi Lynn, really appreciate your feedback, we will take away your comments and review what could have been done better. Good to hear that Asheley has been professional, efficient and helpful in sorting everthing out for you. Kind Regards, Vanessa - Marketing Director
1/5
GoogleWould give zero stars if possible. Very poor service from Alex and the team, They were great at first when you start renting with them then they don't care. I have had to send various emails to Alex/Gatekeeper just to try and get a response. They let a flat out to us in very poor condition and trying to deduct from our deposit for various things that was already there when we had first moved in. Would definitely Not be renting from Gatekeeper again, Not professional and all we have had from them is hassle. They do one good thing right and constantly pester you for a good review.NegativeResponsiveness, Quality, Professionalism
Hi Kim, so sorry to hear that you have not been happy in your experience with Gatekeeper. Please do get in touch so we can we can understand and see what we can do to resolve things to everyone's satisfaction. Kind Regards, Vanessa - Marketing Director
5/5
GoogleHi there, we booked a second viewing with Taylor Symons for 58 quarry road , Witney, when we arrived the property was ready for us to view, she allowed us plenty of time to look round and answered all our questions. We then put an offer in …
We’re delighted Taylor could make your viewing and offer process smooth and efficient, she’ll be thrilled to hear this, and we really appreciate your recommendation. … More
5/5
GoogleFantastic service. Alice has been so helpful and kept us updated throughout the whole process. Really refreshing and lovely to always have someone so friendly and helpful on the other end of the phone. Highly recommended.
Hi Tracey, Thank you for your wonderful feedback! We’re thrilled to hear that Alice's friendly and helpful approach made such a positive impact throughout the process. Your recommendation means a lot to us. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleWe were shown around a house, which we have now had an offer accepted on, by Hazel from Gatekeeper. Hazel is how I like my estate agents: down-to-earth, not spouting typical estate agent jargon and we were able to have a laugh and a joke with her. Ultimately, Hazel gave us the space and time to walk around the house without being unneccessarily distracted, which was important considering we were only going to be able to view the house once before making an offer. We are hoping the rest of our communications & dealings with Gatekeeper, post-offer, are as good as our first interaction with them.PositiveResponsiveness, Professionalism
Hi Karl, great to hear that Hazel looked after you and you were able to view the property without distraction in your own time, which is important for such a big decision. Best of luck with your property purchase. Kind Regards, Vanessa - Marketing Director
5/5
GoogleOver the past month we have been looking to find a new property to rent, due to our landlord selling the property. It's been very hard to find a place to rent in this current time market and had many properties go that we like. Until we came across a property from Gatekeeper and quickly made a request to view the property via email. The team at Gatekeeper were really quick to respond and had arrange the viewing asking the right questions of what suited us. I found the viewing was very professional Sam was friendly, informative and even took care to consider the tenants already in the property. I particularly was impressed by the organisation of the paperwork but also by the management who had rang today to make sure we understood everything, which defiantly had been the first. We have been renting in Swindon originally coming from London for around 2 and half year and both me and partner were very happy with Gatekeeper and the way they have helped us so far. Thank you 😊PositiveProfessionalism
Hi Siobhan, thank you so much for your kind comments about the team here at Gatekeeper. I am so pleased that you found Sam friendly and informative and that the process has been organised and supportive of you in your search for the right property. Kind Regards, Vanessa - Marketing Director
5/5
GoogleAnnabel was very kind, polite and patient when showing us the property. She promptly answered all of our questions and gave us great tips on how to proceed. Overall, customer service at Gatekeeper has proven to be excellent.
Thank you, Gabrielle! It’s fantastic to hear Annabel’s support and guidance made your viewing experience positive and informative. We’re committed to providing excellent service and are here to help every step of the way. Dan Thorne Sales Director, Gatekeeper
5/5
GoogleAlways prompt and clear responses to queries. Staff are approachable and professional. Recent dealings with Kenya have been spot-on
Thank you so much for your fantastic review, William, and for your continued trust in Gatekeeper over the years. It’s great to hear that you continue to find the team approachable and professional, and I know Kenya will be delighted with your comments about the support she’s provided. We really value the long-standing relationship we have with you as a property landlord. Dan Thorne Sales Director, Gatekeeper
5/5
GoogleWe have been with Gatekeeper for a few years now and have always found them to be friendly and helpful.
Thank you so much for your lovely review and for choosing Gatekeeper over the years! It’s wonderful to hear that you’ve consistently found the team friendly and helpful, and we really appreciate your continued support. … More
5/5
GoogleGreat experience with Gatekeeper Property. Competitive pricing and they handle everything, making it completely hassle-free. Communication is excellent, issues are sorted quickly with reliable trades, and the service feels far more personal than a big agency. Highly recommend.
We’re delighted to hear you found the service hassle-free and personal, it's exactly what we aim for. It’s great to know communication and support stood out, and we truly appreciate your recommendation. Best wishes, Dan Thorne | Sales Director
5/5
GoogleLovely to view a property with Clare. She was very friendly, helpful and understood what we were looking for.
Thank you so much for your lovely review! It’s great to hear that Clare was friendly and helpful, and really took the time to understand what you were looking for in a property. I’ll be sure to pass your kind feedback on to her. … More
5/5
GoogleViewed a property in Banbury with Gatekeeper’s representative, Gosia, as I’m looking to relocate and work at the other end of the county I arrived early and waited only 5 minutes or so until I introduced myself and we entered the property earlier than planned, about ten minutes or so, at all times Gosia was professional, courteous and answered all my questions even offering some of her own input which she had gathered from the clients themselves, this gave me real food for thought, I’d just like to thank Gatekeeper for not only your professionalism but also taking the time to contact me and offer me options which should help me make the right choice when I decide to make an offer.
Hi Stephen, so pleased you had such good service from Gosia and the team here at Gatekeeper, they are always happy to get such good feedback! Kind Regards, Vanessa - Marketing Director
1/5
GoogleI feel I was completely discriminated against for having disability i was able to provide a garantour and it still wasn't enough. these people in the office are mercenary and landlords dont have to really provide a reason
Hi James, We’re really sorry to hear how disappointed you felt, we completely understand how frustrating this must have been after the time and effort you put into your applications. We put your application forward and spoke with the landlords to support it, however the final decision always sits with them and unfortunately they chose to proceed in a different application. While we do everything we can to present applicants positively, we do have very limited control over that outcome. We’re really pleased to hear you’ve now found somewhere and wish you all the best in your new home. Kind Regards, Phil Kendall
5/5
GoogleMy experience has been awesome. Viewing didn’t take long and was impressed with it the outcome as well as the reception of the staff. I’m pleased with how easy my viewing was today and the Lady was amazing.
Hi Chidiebere, Thank you for your wonderful feedback! I'm thrilled to hear that your viewing experience was smooth and that our staff made a positive impression. We appreciate your kind words and are here if you need any further assistance. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleHannah always gets back to us very quickly and corresponds by email and phone which I really appreciate. She reads correspondence thoroughly to understand our needs. She is honest which I appreciate the most because previous agents have not been and I respect honesty over convenience much more. Hannah is professional but friendly and approachable and always make me feel heard and trusted and doesnt doubt my intentions. She is doing a fab job of managing our property and I'm very grateful.
Thanks so much for leaving such a positive review, I am so pleased that you have found Hannah to be professional, efficient, and also honest in dealing with you. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery positive renting experience. In my experience, the team is professional; communicates clearly, responding in a timely manner; and is genuinly considerate to renters' needs. When an appliance had broken, and the the property care team has been informed, a replacement was actioned immediately and delivered and installed in only days. An accidental rent overpayment was returned hastily without fuss. Nothing is completely perfect, but certainly 5 stars for perhaps the best estate agents in the Witney area. Glad to be with Gatekeeper
Thank you so much for your glowing review, Mark! It’s fantastic to hear that you’ve had such a positive renting experience with us and that our team’s professionalism and responsiveness stood out. We’re delighted to know we could address your needs quickly, from resolving the appliance issue to handling the overpayment. Your kind words mean a lot to us! Dan Thorne Sales Director, Gatekeeper
1/5
GoogleIn my experience a very bad and unprofessional company. Based on my personal experience with them i wrote a review explaining the poor service I had received from them, two weeks later I received a phone call from the company’s owner mat symons threatening me that his legal team would take me to court and sue me if I didn’t take the comment down. Apparently my comment was defamation of the business, but it was merely my opinion. I asked how they had my mobile number and they had it on file from when I was searching from a flat before. Which is illegal in line with gdpr rules. I feel mat wanted to intimidate scare and bully me
Thank you for your comment, I am deeply concerned at your feedback. We have now started a full investigation and will update you shortly. Again thank you for taking the time to leave this feedback. Kind Regards - Vanessa, Director
5/5
GoogleThanks to Taylor at Gatekeeper for her professional and friendly tour of the property. She waited to meet me outside and gave me space to look at the property in my own time, while being present to answer any questions I had.
Hi Stefan, Thank you for sharing your positive experience with Taylor from our Witney Team! We're glad to hear she provided a professional and friendly tour, giving you the space to explore while being available for any questions. If you need further assistance, feel free to reach out. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleLucy was very attentive, very quick to respond and to assist with any discrepancies,all the way through the letting of our property and was equally efficient, helpful and quick to answer any questions when seeing us through our property sale.
Thank you, Jenney Watts, for your wonderful feedback! We're thrilled to hear that Lucy provided attentive and efficient service throughout both your property letting and sale processes. Ensuring a smooth experience and addressing any discrepancies promptly are key priorities for us at Gatekeeper. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your review! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleClare was really lovely and helpful.
Thank you for your kind words! We’re delighted to hear that Clare made such a positive impression and was able to assist you so well. We’ll be sure to share your feedback with her. Best wishes, Dan Thorne | Sales Director
5/5
GoogleIt’s not an easy task, but I thank God am able to secure the place. All staff of gatekeepers are really done well. Kudos to you all.
Thank you, Oyebade, for your thoughtful review. We're so pleased to hear that our team’s support made a positive difference. Your kind words mean a lot to us all! Dan Thorne Sales Director, Gatekeeper
5/5
GoogleClare was very professional and considerate to our circumstances. We were able to get the basic information that we needed and she explained the property very well.
Thank you, Royal, for your kind review. We’re delighted to hear that Clare’s professionalism and considerate approach made a positive impression. It’s great to know she provided the information you needed and clearly explained the property. Dan Thorne Sales Director, Gatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gatekeeper's Witney office has 865 reviews across two platforms: 853 on Google, 12 on View Agents.
Gatekeeper Witney is rated 4.7 out of 5 across all 865 reviews, and 4.7 out of 5 on Google from 853 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
Gatekeeper Witney, 77 High Street, Witney, Oxfordshire, OX28 6JA.
