Every review we hold for the Witham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
Jonas · 12 February 2019
Agent replied · 12 June 2024
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
★★★★★ 1/5
GoogleWouldn't use this agency ever again. Customer service??? What customer service?
"All the gear - no idea"
D · 18 June 2019
Agent replied · 16 June 2024
It is very disappointing to see your 1 star review. I am sorry to hear of your less than satisfactory experience with our Witham office and apologise that our service did not meet expectations.
As a business, we invest significant time into training with a view to delivering consistently high levels of customer service. We will use your feedback to move the business forward, so that all of our future customers receive the best customer experience.
Please feel free to contact me with more information whereupon I will be more than happy to discuss the situation.
Alison Horsley
Customer Service Manager
A.Horsley@beresfords.co.uk
★★★★★ 5/5
GoogleFriendly, efficient, professional
Stephen · 17 June 2022
Agent replied · 16 June 2024
Hi Stephen
Thank you for taking the time to provide a 5-Star rating.
I am pleased that your experience with our team in Witham was positive and the service provided was both professional and efficient.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleBeresfords are professional and courteous. I’m on their mailing list which means that I get to see houses before they appear on RightMove and they proactively contact me about potential properties.PositiveResponsiveness, Professionalism
Janine · 17 June 2022
★★★★★ 4/5
GoogleRating only, no written review.
Yididya · 5 October 2026
★★★★★ 5/5
GoogleRating only, no written review.
Ellie · 28 September 2026
Agent replied · 12 October 2026
Thank you Ellie for posting your 5 star review in relation to the service you have received from our Witham office. We appreciate you sharing your experience and hope that we can be of further help in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleRating only, no written review.
Steve · 28 September 2026
Agent replied · 12 October 2026
Hi Steve,
Many thanks for the 5 star review for the team at our Witham office. It is pleasing to know you viewed your recent experience as positive and hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotVery efficient and helpful
Very efficient and helpful, have just rented a house though Beresfords.The whole process very was very smooth, friendly and helpful staff!Would definitely recommend this company.
Lisa · 20 October 2022
★★★★★ 5/5
GoogleHelpful staff with a good service
Maria · 17 June 2020
Agent replied · 16 June 2024
Hi Maria,
Many thanks for the 5 star review for our Witham office. We very much appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
Googlegreat service not pushy and very friendly
Chris · 18 June 2019
Agent replied · 16 June 2024
Chris,
Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Witham was positive and the service provided was friendly.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleAlways welcoming and very helpful 🙂 …
Kayley-Ann · 18 June 2019
Agent replied · 16 June 2024
Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Witham was positive and the service received was welcoming and helpful.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotVery pleasant
Very pleasant, knowledgable and professional staff who keep on top of matters and push things along effectively. The valuation was more accurate than other agents.
Mr · 26 June 2022
★★★★★ 5/5
GoogleRating only, no written review.
Nicole · 12 August 2026
Agent replied · 12 October 2026
Hi Nicole,
Many thanks for the 5 star award for the team at our office in Witham. It is pleasing to know you were impressed with the service provided and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleVery helpful. Great.
Sharon · 17 June 2020
Agent replied · 16 June 2024
Hi Sharon,
Many thanks for the 5 star award for the team at our Witham office, it is much appreciated. I am really pleased that your experience with the office was positive and thank you for taking the time to submit your review. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBrilliantly quick, helpful and effective.
Scott · 18 June 2019
Agent replied · 16 June 2024
Scott,
Many thanks for taking the time to leave a 5 star review on our company via Google.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotA very professional and helpful…
A very professional and helpful service, particularly from Lyn Ray and Lauren Wilson. Very friendly and reassuring.
Julie · 19 October 2022
★★★★★ 5/5
GoogleUnbelievable service, second to none. Alice & Christine at the Witham Branch are the most pleasant, approachable and helpful people I have come across in a very long time.
Karen · 18 June 2019
★★★★★ 5/5
GoogleRating only, no written review.
Nikola · 10 April 2026
Agent replied · 16 April 2026
Hi Nikola,
Many thanks for the 5 star award for the team at our Witham office. It is pleasing to know you were impressed with the level of service you received and we appreciate you sharing your experience.
Alison Horsley, Customer Service Director
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 2 April 2026
Agent replied · 16 June 2024
Hi Paul,
Many thanks for the 5 star award for the team at our office in Witham. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleRating only, no written review.
Rachel · 19 March 2026
Agent replied · 12 October 2026
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Witham.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleBrilliant from start to finish , can’t fault them , joe was superb , very professional and kept me updated continuously.
Sue · 17 June 2020
★★★★★ 5/5
TrustpilotVery professional
Rating only, no written review.
, , · 24 February 2026
★★★★★ 5/5
GoogleJoe Trigg - best person ever in Beresfords. I give 5 stars but it should be option 10. Many Thanks
Jackson · 17 June 2020
★★★★★ 5/5
TrustpilotThanks
ANTHONY · 24 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
