Trusted Agent profile · Witham

Beresfords Lettings reviews in Witham

4.6

★★★★★ Excellent

932 reviews across 2 platforms

29 Newland Street, Witham, CM8 2AF

Part of Beresfords, see every office.

Beresfords's office in Witham, at 29 Newland Street, is rated 4.6 out of 5 across 932 reviews on two platforms, including 185 Google reviews rated 4.6.

Google logo

4.6 / 5

185

Reviews on Google

This office

Trustpilot logo

747

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Witham office, from every platform, shown as written. First names only.

5/5

Google

Awesome !!!

Ryan · 17 June 2022

Agent replied · 16 June 2024

Hi Ryan Just a few words to say thanks for your 5-star rating. We all very much appreciate it. Steven Bond Managing Director - Residential Lettings

5/5

Google

Rating only, no written review.

Jack · 17 June 2022

Agent replied · 16 June 2024

Hi Jack, I just wanted to say thank you personally for taking the time to leave a 5-star rating regarding the service provided by our team in Witham. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Laura · 17 June 2022

Agent replied · 16 June 2024

Hi Laura, Many thanks for the 5 star award for the team at our office in Witham. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Very Good

Wilbur · 17 June 2022

Agent replied · 16 June 2024

Hi Wilbur Thankyou for the 5 star award for the team at our office in Witham. We're glad you were pleased with the service you received. Alison Horsley, Customer Services Manager

1/5

Trustpilot

Not helpful throughout the process.

Rating only, no written review.

Reuben · 16 June 2022

Agent replied · 12 June 2024

Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager

5/5

Trustpilot

Great service through out

Rating only, no written review.

Dave · 12 June 2022

Agent replied · 12 June 2024

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

Rating only, no written review.

Dave · 4 June 2022

Agent replied · 12 June 2024

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very helpful lettings team

Rating only, no written review.

Dania · 23 May 2022

Agent replied · 12 June 2024

Hi DaniaI very much appreciate you taking time out to post your review and I am pleased that you found our lettings team helpful throughout the process.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Been helpful all the way through

Rating only, no written review.

Ian · 1 March 2022

Agent replied · 12 June 2024

Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Rating only, no written review.

EwuraB · 17 June 2021

Agent replied · 16 June 2024

I am really pleased you were impressed with the level of service received and thank you for giving our team at Witham 5 stars. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Elaine · 17 June 2021

Agent replied · 16 June 2024

Hi Elaine, Many thanks for the 5 star award for the team at our office in Witham. I am really pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Fabio · 17 June 2021

Agent replied · 16 June 2024

Hi Fabio I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Witham. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Gergely · 17 June 2021

Agent replied · 16 June 2024

Hi Gergely, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Witham. I know they will all be very grateful for your review. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

János · 17 June 2021

Agent replied · 16 June 2024

Hi Janos, Many thanks for the 5 star award for the team at our office in Witham. I am really pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Stephanie · 17 June 2021

Agent replied · 16 June 2024

Hi Stephanie I just wanted to thank you for posting a 5 star review. I am glad that you were happy with the service provided by our lettings team in Witham. Steven Bond - Managing Director Residential Lettings

5/5

Google

Rating only, no written review.

Paul · 17 June 2021

Agent replied · 16 June 2024

Hi Paul, Many thanks for the 5 star award for the team based at our office in Witham. I am really pleased you were impressed by the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

Jack · 17 June 2021

Agent replied · 16 June 2024

Hi Jack, Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed by the level of service provided by our Witham office. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

David · 17 June 2021

Agent replied · 16 June 2024

Hi David, Thank you very much for the 5 star award for our Witham office. The team works really hard to try and make what is often a stressful process as trouble free as possible so I am pleased you were happy with the service provided. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Tom · 17 June 2021

Agent replied · 16 June 2024

Hi Tom Thank you for your 5 star review. I am pleased that you were impressed by the level of service provided by our Witham office and we really appreciate you taking the time to share your experience with us. Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

Luke · 17 June 2021

Agent replied · 16 June 2024

Hi Luke, Many thanks for the 5 star review for the team based at our Witham office. I am really pleased that your experience with our sales team was positive as the guys work really hard to provide the best possible customer care. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

1/5

Trustpilot

Unprofessional and deceptive.

Rating only, no written review.

Ahsan · 3 March 2021

Agent replied · 12 June 2024

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

1/5

Trustpilot

AVOID RENTING FROM THIS COMPANY

Rating only, no written review.

Lorri · 24 November 2020

Agent replied · 12 June 2024

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings

4/5

Google

Rating only, no written review.

Sarah · 17 June 2020

Agent replied · 16 June 2024

Hi Sarah, Many thanks for the 4 star award for our Witham office. It is pleasing to note that the level of service provided by our team at Witham met your expectations as they work hard to deliver the best possible customer care. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

Val · 17 June 2020

Agent replied · 16 June 2024

Hi Val, Many thanks for the 5 star review for the team at our Witham office, it is much appreciated. I am really pleased that your experience with the office was positive and thank you for taking the time to submit your award. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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