Beresfords Lettings reviews in Witham

I have just been alerted to the review you posted on Trustpilot back in February as this is not a site we currently subscribe to. I felt it appropriate to respond to your comments as it's actually a legal requirement that letting agents who manages a property on a landlords behalf undertake right to rent checks on any tenants arriving from overseas. If a landlord does not use an agent then they will have to undertake this task themselves. Anyone not following the process will be breaking the law and can be prosecuted. Naturally as a professional agent we follow all appropriate guidelines. Here's the link to the relevant section on the Governments website should you require more information. https://www.gov.uk/check-tenant-right-to-rent-documentsSteven BondManaging Director - Residential Lettings

Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JennyThanks for taking time out to provide us with your feedback. I am pleased that our staff, especially Abby assisted you in a professional manner and we all thank you for the 5-star rating.Steven BondManaging Director - Residential Lettings

Thanks for your feedback. I am pleased that you found our staff helpful during your recent dealings with our lettings team.Steven BondManaging Director - Residential Lettings

Hi Joe, Thank you so much for the great review for the team at our office in Witham. The team all work extremely hard to ensure they are delivering the best possible customer service and will do everything within their power to ensure a transaction goes through, keeping all parties updated throughout the process. They will very much appreciate your 5 star award and positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings

Hi Lucy, Many thanks for the great review for Charlotte who is based at our office in Witham. Charlotte is dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the journey, keeping all parties updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Dear Mrs Bose,Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted in July this year. I am naturally disappointed by your comments made within. Following a detailed appraisal of your file, and subsequent emails with the relevant individual, I would conclude that notes outline a different view to your own in terms of how events unfolded throughout the transaction. I would be keen to discuss this matter in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager

Hi IsaiasThank you for posting your recent review. I am pleased that you have found our staff helpful and responsive. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sanjay,I am naturally concerned and disappointed to see the 2 star review and comments you recently left for our Colchester team, and in particular Alex. The team all work really hard to ensure they are providing the best possible customer service and did not have the opportunity to respond to you as you emailed Alex directly. Alex has been covering other offices and would not have been best placed to advise. I understand Darren responded from hospital, making you aware that Alex was not available and asked you to call the office directly. Please be reassured the team will remain in touch with you regarding the progression of your purchase, but should you have any further questions in the meantime, please contact the office directly via telephone or email.Alison Horsley, Customer Services Manager

Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings

Hi Jacqueline, Many thanks for taking the time to leave your feedback. It is great to read that you have found the service provided by both the sales and lettings teams in Witham to be helpful and responsive, and it is great that you would recommend us to others. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

Hi Christine I appreciate you taking the time to provide us with your feedback. So pleased that you were impressed with the general communication of our lettings team in Witham throughout the process and that our team remained professional throughout. I know that they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Gavin Thank you for posting your recent review, having recently dealt with our lettings team in Witham. I was pleased to read that you were impressed with Danny who dealt with your enquiry, and it is great that you would not hesitate in recommending Beresfords to others. Steven Bond - Managing Director Residential Lettings

Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings