Butters John Bee Winsford reviews

★★★★★ 1/5

Trustpilot

Crappie no contact always the buyers…

Crappie no contact always the buyers solicitors never down to them taken over 4 months for sale and still waiting for a moving date and always say the will phone u back ps this is my partners house who is not well and why do we take to get hold off them to.find out the process. Of the move its it joke really 😒ps no chain

Jayne · 30 October 2023

★★★★★ 5/5

Google

Huge thanks to Marcin who found us tenants for our first rental property within days of it being marketed To Let. Highly recommended

Kerry · 20 June 2023

★★★★★ 5/5

Google

Sara Dickens was the agent showing us round the property today, although beautiful the house was not big enough to meet our needs. However, Sarah was extremely pleasant and helpful. Thank you Sarah

Danielle · 20 June 2022

★★★★★ 5/5

Trustpilot

Rebekka and her team gave an excellent…

Rebekka and her team gave an excellent service when letting my property. Communication was always available when needed and placement of the new tenant went smoothly. As a landlord for several years, I know that not all estate agents provide such efficient service. Thanks again!Richard Lowe

Richard · 4 June 2019

★★★★★ 5/5

Trustpilot

BRILLIANT!!

BRILLIANT!!Best customer service from start to finish! Luke and Elisha couldn’t have been more helpful to helping us find what we were looking for, always there with advice and always put our needs first Would definitely recommend to family and friends! Thank you Elisha and Luke!

Zoe · 14 May 2019

★★★★★ 5/5

Trustpilot

Really brilliant service

Really brilliant service. Thanks so much to Corrie and Emma especially for helping us move into our perfect home. Quick and efficient service and the web portal makes it really easy to see the progress of our move in real time. Amazing. Thank you

Steve · 24 January 2020

★★★★★ 1/5

Trustpilot

Worst company and terrible service

I won't recommend this company at all.Hopeless service.I had a new boiler installed with free 10 years service and I gave all the documents to BJB when I gave the house to rent. After 4 years when i took back the house not single service was done and lost my free service. When I gave the second house to rent no proper maintenance have done. I told BJB to sign the tenancy agreement for 1 year, but BJB told tenant required for 6 months tenancy agreement. When I met the tenant he said BJB only required them to go for 6 months agreement. After 2 years I had enough with BJB and the end of agreement I told them to terminate the contract. But BJB said when I terminate the contract I need to vacate the tenant. If I want the tenant to continue I need to pay £820 according to terms and conditions. By misleading the landlord and tenant I have almost lost £1500 which is not acceptable. Even they have paid £50 compensation for poor customer service. Many more complaints to explain but no use DON'T TRUST THIS COMPANY.

Krishnakumar · 29 September 2024

★★★★★ 5/5

Trustpilot

Purchase

Emma Spanton dealt with our purchase and was brilliant throughout. We were kept up to date and Emma was always keen to help us when needed and it was all dealt with quickly and smoothly. Emma was brilliant to work and professional through the whole process.

Chelsea · 7 February 2019

★★★★★ 1/5

Trustpilot

I am extremely disappointed with my…

I am extremely disappointed with my experience with Butter John Bee. My 6-month-old and I are currently living in a house with no heating, and despite multiple calls to the agency, I have received nothing but empty promises that someone would be sent to fix the issue. In addition to the heating problem, there are several other repairs that have been pending for months, and the lack of urgency from the agency is unacceptable. It feels like our concerns are being ignored, and I can’t help but feel that race plays a role in the treatment we are receiving as Black occupants. I would strongly advise anyone considering renting through this agency to think twice. They are the worst when it comes to addressing maintenance issues and treating their tenants with respect.

Mgbemena · 27 September 2024

★★★★★ 1/5

Trustpilot

Dreadful

We purchased a property with Butters John Bee and would describe it as one of the most painful experiences of my life. I could write pages and pages of how awful they have been, but will try to summarise. Initial communication arranging to view the property was difficult, 3 phone calls not answered or messages replied. Our first viewing went well, we liked the property so arranged a second viewing. The Alsager branch manager did not turn up for this, no warning, no excuse and no apology. We should have seen this as a sign of things to come. We chased them and managed to rearrange a second viewing, we had an offer accepted and proceeded with our purchase. We applied for our mortgage and arranged a survey. Then Butters John Bee just stopped any form of communication. This was during the winter of 2020, all branches were shut and all staff were working from home. All we had were email and phone contacts. Maybe if we were able to walk into a branch we wouldn't have had the issues. Nevertheless, all other businesses and estate agents were working properly. If they were still selling houses then they were perfectly capable of answering phone calls or emails.We encountered a problem 2 months in when our solicitor confirmed that she had heard nothing from the sellers solicitor. It became apparent that the seller hadn't actually instructed anyone. To find out if the seller was indeed still looking to sell we tried to contact Butters. We had the Alsager Branch Managers phone number and over the period of a month we rang him 57 times and emailed him 33 times. He replied once, a text message to say he was in a meeting and would ring us back. We rang head office many times and we were put through to the Concierge service, who advised they would pass the message on. Again we received no reply. We rang the Crewe branch dozens of times and again had no response. We finally managed to get hold of the area managers mobile number, who at least tried to help, but told us she couldn't make the Branch Manager answer his phone. This went on and on over the course of the next 6 months. We were lied to about the house over and over again by Butters, we would be told one thing but when we spoke to our solicitor we would find out it was a complete lie. We were told the seller had health issues and learning difficulties, we were then told she moved solicitor 3 times. We had to track the Branch Manager down in the street, he told me his phone hadn't been working for the last few months, and obvious lie that a 16 year old would have been ashamed of. This was a Friday afternoon, he told me he would be in contact first thing on Monday morning. Again we heard nothing and had no response all the following two weeks. We later found out he'd gone on holiday and never had the intention to ring us. If an appropriate house within the area had come up within this time, naturally we would have pulled out of the purchase, but as we liked the house and the area we reluctantly carried on with the purchase.All in all, the process took 11 months to purchase a house that had no chain. And although we appreciate the seller may have had her difficulties, Butters John Bee offered her no support and were continually difficult, dismissive and rude to us. When the sale finally went through we never had an apology for the time they ghosted us, just excuses and passing the blame onto the seller. It became a running joke around Alsager how bad they have become. It seems like most people have had similar issues with Butters John Bee, and I would recommend everyone to avoid as much as possible.EDIT. In response to your reply...1. We purchased the property in August 2021 not August 2020.2. I sent an email months ago to the email address you've posted and as I expected I received no reply. Hence why I've posted this on a public platform.3. It was not just the branch manager that was the issue, as I've mentioned the entire communication process was awful.

Andrew · 28 June 2022

★★★★★ 5/5

Trustpilot

We have received an excellent…

We have received an excellent experience as a tenant with Marcin, nothing was too much trouble. We completed all the paperwork for the tenancy which was easy and Marcin explained all the steps well. We received great communication and updates throughout the process. Thanks for your help Marcin

Sophie · 25 September 2024

★★★★★ 5/5

Google

I have recently dealt with Tresa Harris at the branch and found that she was very professional, friendly and responsive and I would highly recommend using Tresa Harris at Butters John BeePositiveProfessionalism

Vincent · 20 June 2022

★★★★★ 5/5

Google

Sara Dickens from BJB done all our house viewings for our property, Sara is lovely, very professional friendly and gave 100% in selling our home and sharing the feed back with ourselves

Paula · 20 June 2022

★★★★★ 5/5

Google

We have been looking for a property in winsford for a few months now and the staff at butters john bee estate agents have been an important part of our search. They have helped us with finding properties and also made the viewing process easy to arrange and always been very informative about the properties. I would like to mention Terese and Patricia especially who have gone the extra mile to help us with our search but all the staff have been great. I wouldnt hesitate to use there service again Thanks again for all your help. Andrea & Terry

Andrea · 20 June 2022

★★★★★ 5/5

Google

The team at Butters John Bees have been extremely helpful in the process of buying our first home. They have gone above and beyond and made each step of the process as stress free as possible. We have been in contact with the branch manager Lauren Ellison, and her colleagues Patricia Rigby and Tresa Harris. They have all been brilliant! The team have also helped us by referring us to a mortgage advisor (Lauren Cunningham from justmortgages), a surveyor and solicitors who have all be great! Myself & my wife are extremely happy with the whole process so far ☺️

Elizabeth · 20 June 2022

★★★★★ 5/5

Google

I couldn’t speak more highly of the service provided by Butters John Bee when we sold our property, in particular from Lauren Ellison. Lauren has made the process easy, quick and very profitable for us! Before the house was even posted online, Lauren had viewings lined up and we received a high number of offers on our house within a week! The photographs taken were perfect and nothing has been too much trouble when I’ve asked Lauren for help. In addition, she has been super friendly and offered loads of advice to help us secure our future dream house. We’ve also used the solicitors and mortgage advisor recommended by Lauren who have been fantastic so far. I cannot rate the agency or Lauren more highly and will certainly be using them again in future. Thank you Butters John Bee!

Rebecca · 20 June 2022

★★★★★ 1/5

Trustpilot

Mis-selling a property

I recently bought a share in a house in Nantwich. I was assured that there would be a shower screen on the bath and the shower head mounted above the bath. However, this is not the case so don't believe what you see in their brochure or if they show you a similar house as it will not be correct. Myself and my two neighbours were misled and mis-sold the properties, Extremely disappointed and quite angry

Keith · 26 November 2022

★★★★★ 5/5

Trustpilot

BJB was helpful and I like their…

BJB was helpful and I like their professional online portal for tenants. Even though I had a bit of issues (beyond their control) along the process, Chelsea was very helpful and polite. I will recommend BJB to friends and families. Thanks a lot Chelsea.

Mr · 8 November 2019

★★★★★ 5/5

Trustpilot

Brilliant experience as a landlord so…

Brilliant experience as a landlord so far. We've been with BJB Wolverhampton brach for nearly 2 years and sll members of staff have been very helpful snd attentive. Specially we would like to give a special thanks to Luke and Elisha.Very pleased with the service.

Raj · 17 May 2019

★★★★★ 5/5

Google

Sophie was fab and helped with everything we needed during our viewing x

Beth · 21 January 2024

★★★★★ 3/5

Trustpilot

Service is improving

Have had a bad experience with BJB overall in the letting of my property, however, since been moved from Hanley to Crewe office and things have been much better. Been very impressed with my limited but productive contact with Marcin Strzelec. He has been very helpful even when not his remit to do so. Also has used his initiative on a small but necessary matter that I requested be completed.

Alison · 7 June 2023

★★★★★ 4/5

Trustpilot

Richard was brilliant with us and…

Richard was brilliant with us and deserves 5 stars, but overall we did have some problems with our move and dates not actually being the right ones but it in the end we are very happy with the house so 4 stars it is!

Jay · 29 September 2019

★★★★★ 5/5

Trustpilot

I would thoroughly recommend…

I would thoroughly recommend Congleton's Branch of Butters John Bee, all the staff are very friendly. Michael Ferris, manager of the Congleton Office was very pro-active, he gave me lots of help and advice and found me a suitable tenant for my apartment very quickly.

Lydia · 3 April 2019

★★★★★ 5/5

Trustpilot

Jenna was very help full with my…

Jenna was very help full with my application with my house that I was going to rent and was very help full getting it sorted for me so I would recommend her to any one who's is interested in renting some where to live

Bryan · 12 September 2019