Tilia Homes The Avenue reviews

★★★★★ 5/5

Trustpilot

Superb experience from start to finish.

From start to finish we were keep updated and we were allowed to visit site and watch our new home being built. Wonderful communication with Ellie in the sales suite who made the whole process as easy as possible. We were shown around our new home by the site manager who explained all the gadgets and operations in the house. Can’t wait to move in now.

Jason · 14 February 2026

★★★★★ 5/5

Trustpilot

Tilia home, a truly customer oriented development

We are really glad that we chose Tilia homes (Furlong heath) for our new home. We are associated with Tilia homes for 6 months now and the kind of end result & service we received was exceptional. I would especially like to mention the Sales Executive "Ellie Reedshaw" who has been our point of contact till deal exchange (and even now).Ellie has really gone above and beyond making sure to help and guide us in all possible ways. She is proactive and trying to respond even if out of office. She is transparent with product and services, which helps customer to make a decision.Thank you Tilia homes (especially Ellie & Ana) for helping us with our new home.Best wishes.

Avinash · 28 October 2023

★★★★★ 5/5

Trustpilot

Great customer service

We travelled from another location to view a completed Tilia home at Roundhouse gate, and Barbara gave us an outstanding experience. She was warm and welcoming from the start, took the time to show us around, and really listened when we explained our design and extension plans. She even went the extra mile by taking us to another house with a layout similar to what ours would be post-extension, which made it so much easier to visualise. Excellent service, professional, thoughtful, and genuinely helpful.

Katie · 22 September 2025

★★★★★ 5/5

Trustpilot

Nick from Tilia Homes did a thorough…

Nick from Tilia Homes did a thorough and excellent job of mending my nail pops. He has a good work ethic and his standards are extremely high. Great workmanship and personable and pleasant too. Thank you.

Stephanie · 7 September 2026

★★★★★ 5/5

Trustpilot

Exceptional customer service

From the start of the journey buying our new Tilia home I have been very impressed with the level of customer service offered and how responsive Ellie and the whole team were and made the whole experience of buying a house so much less stressful. Any concerns were answered quickly and efficiently and throughout we were kept informed as to how our house was progressing. Ellie and the team have been wonderful, our new house is absolutely perfect and finished to a great standard (flooring was included!) and we will be recommending Tilia to family and friends. Thank you for the flawless customer service and sales experience!

Emily · 24 March 2025

★★★★★ 1/5

Trustpilot

Very poor service and no communication responses

Very poor service, been emailing and attempting to get in contact since 2019 (when I completed my purchase of the home when it was Kier homes). I sent and raised a formal complaint to the east team in July and haven’t had any acknowledgment back. I wouldn’t ever reccomend them as a company to buy from, the service is poor, many more house builders to choose from (ashwood, bellway, Allison homes etc) Tillia if you see this, please respond to my complaint. Ellie Ward, Spalding (kingfisher court site)

Ellie · 14 September 2025

★★★★★ 5/5

Trustpilot

Furlong Heath

We are so happy with our lovely family home at Furlong Heath.Ellie was amazing from the start of the process, right to the end. It was clear from the first moments, just having a look around, that Ellie knew the names of everyone. For us, this gave a sense of community and helped us make the decision to go ahead with the purchase.We’re looking forward to seeing this development expand and the community grow.

Amy · 7 January 2024

★★★★★ 5/5

Trustpilot

Tilia - Teign View

7 weeks since we moved into our new Tilia home at Teign View, and we are very happy !Special thanks to Julian Long - Sales Executive, and Mark Channing - Site Manager, who have both worked very hard to ensure our experience has gone smoothly.Julian guided us through the latter stages of our purchase in a professional and courteous way, and is a credit to the company.Mark has ensured any problems have been resolved in a timely fashion, and has remained in touch despite recently moving to another site.Whilst we still have a couple of items outstanding, we are confident these will be resolved shortly.We have no hesitation recommending Tilia Homes to our friends and family.

Richard · 4 August 2023

★★★★★ 1/5

Trustpilot

None existent customer service

We bought a property from Tilia under their previous guise of Kier Living. There were some normal snags and whilst slow they were being resolved, that is until Kier Living were rebranded Tilia from which point the service we have had has been nothing short of abysmal. We are now three years into ownership and still waiting for issues reported in the first six months to be resolved. Helen Barlow their so called Customer Care Manager couldn’t care less and the work that they do eventually carry out invariably leads to more issues than it solves. AVOID, STAY AWAY, BUY A TENT, do anything other than buy a house from these inept clowns.

Mr · 2 August 2023

★★★★★ 5/5

Trustpilot

I'm super excited after moving in to…

I'm super excited after moving in to our new home. Beautifully done and spacious too. Paige has been very wonderful with an exceptional customer service delivery. Constantly following up and providing updates. The after move in service from Paige has been great. Making sure we have the highest standard as promised by Tilia Homes. I will personally recommend you call Paige for your Tilia Homes enquiry. Myself and my family are currently enjoying our new home.

Mk · 25 April 2025

★★★★★ 1/5

Trustpilot

Truely terrible experience, especially post sale

Update: Tilia your reply on 11 July seems to be one which is copy and pasted on to all negative reviews. All the negative reviews I have read on here complain about the customer service so suggesting I (and all others) provide further details so that customer service can call makes me wonder whether you actually read them. In my opinion it is proof positive that you don’t give a damn.Original post: This is a length review but you really should read it if you are considering buying from Tilia.There has been very little that has gone right with our purchase on Bunford Heights in Somerset. Move in date was delayed 8 times eventually moving in 8 months after the original projected date. We were given 3 days notice of the completion date and even on the final day it was unclear until the last moment that it would actually happen. The additional costs of the delays, monetry and emotionally, were significant.The process of buying was full of problems with errors on plans, impractical designs and layout and not completing all the necassary forms and applications for the site planning. We had a footpath which could have been installed to run through our garden and house which made the property unmortageable when it was discovered by my solicitor. Tilia were very reluctant to get it sorted threatening to put the plot back on the market if we didn't let it go. Once my solicitor had told them that they legally had to disclose the problem to any further purchasers they swiftly changed their mind and filed the application paperwork. I should add that my solicitor was exceptional (Cate Barnes of Battens Solicitors) and the issues uncovered and corrected benifited 5 of the neighbouring properties. None of their solicitors raised any concerns.The house itself is lovely and the finish not too bad compared to what I have seen in neighbouring properties. The one star is for that.The biggest problem Tilia have is with the so called customer service. You get passed around between the sales team to the site manager to the customer service people. You only hear from someone when you harass them. Their offical complaints process doesn't work as the regional Managing Director doesn't respond to emails and the ombunsman that they quote on their complaints literature they aren't actually a member of so the only way to formalise a complaint is to take legal action which I am still considering.Jobs get started and then left, for months, in a worst state then when they were started. They respond to who shouts loudest so your neighbour who moved in more than 2 months after you has a garden with actual grass before you do. However we've only been waiting just over 6 months for a usable garden, perhaps I am being unreasonable.I am continually surprised at how little anyone at Tilia seems to care and how often they blame each other, particularly the people on site. There is never any ownership for the problems. It's clearly a top down problem as they don't change the incompentant staff they have even with multiple complaints on them.I certainly wouldn't recomend buying from Tilia in the Sout West as you'll be under the same customer service umbrella as we have been. In fact I would encourage anybody to stay well clear for the sake of your mental health and bank balance.

LCH · 16 July 2023

★★★★★ 5/5

Trustpilot

Kindly helped

Had an issue with my door handle and this kind gentleman helped me at the drop of a hat… thank you Robert Skibinski!

Rebecca · 24 November 2025

★★★★★ 5/5

Trustpilot

Tilia homes Barnard Castle

We are very excited about coming to reserve our new house next Friday in Barnard Castle. We would just like to say a big thank you to Claire and Fiona, the sales executives who were both very friendly and helpful on our two visits to the site. I hope the process of purchasing and moving in continues in the same positive light that our first experience of tilia homes has been. Jane and Phil Greenwell.

Jane · 12 November 2023

★★★★★ 5/5

Trustpilot

An amazing sales representative

Couldn’t recommend using Tilia homes enough. Marilyn at their Westhill site has been amazing all the way through our journey so far. Always going the extra mile to help. We always leave with a smile on our face, couldn’t have asked for anything more. We were only window shopping until Marilyn and Tilia come together to help us get our first home which we didn’t think would be affordable or be able to reach our goal anytime soon.

Jack · 16 September 2025

★★★★★ 1/5

Trustpilot

Poor Customer Services

After buying a home from tilia nearly 2 years ago in Yeovil, I am still chasing up issues that have not been resolved. They were brought to customer service attention, who if they ever reply, just pass onto the site who never deal with issues. I now have a problem with my boiler after a service engineer told me it is not working properly. I asked customer service to fix it. I have had issues with the heating since we moved in ( 2 bedrooms not heating) I managed to speak to the customer service manager who was onsite, who told me that the bedrooms will only heat up to 18 or 19 degrees. Why did the 3 engineers that came out last year not mention this. Why is it not mentioned when we brought the house, as I suffer with Raynauds and would not have brought it if I was told this as I need heat. Valiant boiler are meant to come with a 5 year warranty if it is registered within a month of installation. We moved in 2 months after installation and I have been told that Tilia do not register them, so now it is not covered. They take your money then your on your own.

Pasquale · 6 July 2023

★★★★★ 1/5

Trustpilot

No consideration

From a neighbours' perspective (living next to a Tilia site) the experience has been harrowing and they have no consideration for neighbours. Property next to me built too high ...according to planning but they cant do anything. Other planning conditions appear to have been ignored. (dust / working hours / fencing etc) Promises made by the site manager have been broken constantly. New site manager doesn’t always reply to messages left. Constant swearing by builders / radio played at full volume for hours on end. Rubbish everywhere.They have replied to suggest I contact them ….. I have done that repeatedly and they promise to resolve issues but don’t We are now getting children trying to climb into our property because Tilia haven’t completed the fencing and any planting. Weeds have taken over and increased land levels mean water discharged in the rain onto our land Not impressed with Tilia at all

Jackie · 26 June 2023

★★★★★ 1/5

Trustpilot

Wouldn’t recommend doing any sort of…

Wouldn’t recommend doing any sort of business with this developer, especially in Leicester. Givette in particular, extremely rude and plays to buyers want as they know they want the house. It’s hard to come across such arrogant and untrustworthy individual but unfortunately we did. She took our phone number and said we will be contact, to later be told we don’t call potential clients? Then why take our details? She constantly spoke down to my partner and me, her attitude from the start was appalling. She constantly told her houses are in demand so first come first served, but they (the site staff) do not know when houses are released? How do the staff who are selling and the site manager have no ideas when houses are released? It’s farcical to even suggest that. Another example of Givette treating us like children or uneducated peasants.I would hope the company takes close look at her behaviour as an agent. The communication with the recommended mortgage advisor is full of lies. You are better saving your money and giving it to someone else as this company has employed individuals who show you no customer skills. I will not be buying a house from this company, and I hope again the company look at how Givette conducts herself.*follow upI contacted customer service as the requested in the reply and I have not heard anything back. That was almost 4 weeks agoIT HAS NOW BEEN 4 MONTHS AND STILL NO RESPONSE TO MY ORIGNAL COMPLAINT. Givette and the staff on site are clearly encourage to behave in their manners as the company also does the same to clients.No after almost 13 months still no response. Givette continues to be employed. Disgusting

Seal · 26 June 2023

★★★★★ 5/5

Trustpilot

Fantastic experience

My fiancé and I recent bought our first new build home from Tilia homes and the experience all the way through was fantastic we can't praise Simon our sales executive and Ian the site manager enough. From reservation to completion we were completely looked after and kept informed. We felt comfortable through the entire process and love our new home.

Ellie · 21 February 2026

★★★★★ 5/5

Trustpilot

Just had Stewart sellers come and…

Just had Stewart sellers come and compete some snagging on my home, he went above and beyond and completed jobs on the list that were booked in for future appointments too, was very professional and a credit to the company

M · 20 July 2026

★★★★★ 5/5

Trustpilot

Our experience purchasing a house at The Oaks

Our experience purchasing a house in the Tilia Homes development The Oaks has been nothing but positive. We have relocated from overseas and were looking for a new home - The Oaks development took our fancy as it is small, quiet and backs on to Cann Wood and looks over across to Dartmoor.Julian Long made the whole process so easy with his vast knowledge and guidance. Ably assisted by Anita Loughrey we have now moved in. Whilst most of our snags have been attended to promptly and repaired, we cannot be more happier with our purchase and are so enjoying our new home.Everyone including the Tilia Homes Customer Services Team have been very helpful and friendly.

Cushla · 24 April 2023

★★★★★ 1/5

Trustpilot

Absoluty shambolic after care

Absoluty shambolic after care , we bought the most expensive house of the development, despite living here for 4 years roads have not been surfaces walkways have not been done. Now they simpli ignore our emails or attempts to contact, shameful

Tayyab · 1 July 2026

★★★★★ 5/5

Trustpilot

5 stars all round

5 stars all round. We had Stewart Sellers (customer service operative) come round and fix all the jobs needed. He also done extra odd jobs that we pointed out. So happy with everything done. ⭐️⭐️⭐️⭐️⭐️

Charmane · 23 July 2026

★★★★★ 5/5

Trustpilot

Shirly at Urban Quaters Bristol

Shirly at Urban Quaters Bristol - She has been amazing throughout the process so far!. She helped me with color choices, reservation process and she listened to my concern and explain the way out. She was always available to talk to (even when she was on annual leave) and was very quick with responses. Thank you so much Shirely for all the help throught this process. 😊

Muhammad · 11 December 2023

★★★★★ 5/5

Trustpilot

Amanda at Forge place

Amanda at Forge place - She has been amazing throughout the process so far! She helped us find our next home and kept it for us whilst helping selling our home through the smooth move process. She was always available to talk to (even when she was on annual leave) and was very quick with her responses! Can’t wait to get the new keys soon! Thanks Amanda :)

Priyanka · 10 November 2023