Trusted Agent profile · Wingerworth
★★★★★
507 reviews across 1 platform
Hornbeam Drive, Wingerworth, S42 6FY
Tilia Homes's office in Wingerworth, at Hornbeam Drive, is rated 3.7 out of 5 across 507 reviews on 1 platform.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotKindly helped
Had an issue with my door handle and this kind gentleman helped me at the drop of a hat… thank you Robert Skibinski!
Robert will be delighted to hear your feedback, thank you for sharing your experience with Tilia Homes.
5/5
TrustpilotAn amazing sales representative
Couldn’t recommend using Tilia homes enough. Marilyn at their Westhill site has been amazing all the way through our journey so far. Always going the extra mile to help. We always leave with a smile on our face, couldn’t have asked for anything more. We were only window shopping until Marilyn and Tilia come together to help us get our first home which we didn’t think would be affordable or be able to reach our goal anytime soon.
Thank you for sharing your experience at Westhill, particularly how helpful our Sales Consultant has been. We will make sure Marilyn gets to see your feedback.
1/5
TrustpilotNo consideration
From a neighbours' perspective (living next to a Tilia site) the experience has been harrowing and they have no consideration for neighbours. Property next to me built too high ...according to planning but they cant do anything. Other planning conditions appear to have been ignored. (dust / working hours / fencing etc) Promises made by the site manager have been broken constantly. New site manager doesn’t always reply to messages left. Constant swearing by builders / radio played at full volume for hours on end. Rubbish everywhere.They have replied to suggest I contact them ….. I have done that repeatedly and they promise to resolve issues but don’t We are now getting children trying to climb into our property because Tilia haven’t completed the fencing and any planting. Weeds have taken over and increased land levels mean water discharged in the rain onto our land Not impressed with Tilia at all
Sorry to read your review. If you could email us on info@tiliahomes.co.uk with your contact details and the development you are referring to. I will ask a member of the customer service team to call you. Thank you
1/5
TrustpilotWouldn’t recommend doing any sort of…
Wouldn’t recommend doing any sort of business with this developer, especially in Leicester. Givette in particular, extremely rude and plays to buyers want as they know they want the house. It’s hard to come across such arrogant and untrustworthy individual but unfortunately we did. She took our phone number and said we will be contact, to later be told we don’t call potential clients? Then why take our details? She constantly spoke down to my partner and me, her attitude from the start was appalling. She constantly told her houses are in demand so first come first served, but they (the site staff) do not know when houses are released? How do the staff who are selling and the site manager have no ideas when houses are released? It’s farcical to even suggest that. Another example of Givette treating us like children or uneducated peasants.I would hope the company takes close look at her behaviour as an agent. The communication with the recommended mortgage advisor is full of lies. You are better saving your money and giving it to someone else as this company has employed individuals who show you no customer skills. I will not be buying a house from this company, and I hope again the company look at how Givette conducts herself.*follow upI contacted customer service as the requested in the reply and I have not heard anything back. That was almost 4 weeks agoIT HAS NOW BEEN 4 MONTHS AND STILL NO RESPONSE TO MY ORIGNAL COMPLAINT. Givette and the staff on site are clearly encourage to behave in their manners as the company also does the same to clients.No after almost 13 months still no response. Givette continues to be employed. Disgusting
I am sorry to read your review. I would like to get someone in our sales team to give you a call to discuss this. Please can you send me your contact information to info@tiliahomes.co.uk. Thank you
5/5
TrustpilotFantastic experience
My fiancé and I recent bought our first new build home from Tilia homes and the experience all the way through was fantastic we can't praise Simon our sales executive and Ian the site manager enough. From reservation to completion we were completely looked after and kept informed. We felt comfortable through the entire process and love our new home.
We are thrilled to hear how happy you are with your new. Thank you for your shout out to Simon and Ian, your appreciation means a lot to the team.
5/5
TrustpilotJust had Stewart sellers come and…
Just had Stewart sellers come and compete some snagging on my home, he went above and beyond and completed jobs on the list that were booked in for future appointments too, was very professional and a credit to the company
Stewart will be delighted to hear your feedback, thank you for sharing your experience with Tilia Homes.
5/5
TrustpilotOur experience purchasing a house at The Oaks
Our experience purchasing a house in the Tilia Homes development The Oaks has been nothing but positive. We have relocated from overseas and were looking for a new home - The Oaks development took our fancy as it is small, quiet and backs on to Cann Wood and looks over across to Dartmoor.Julian Long made the whole process so easy with his vast knowledge and guidance. Ably assisted by Anita Loughrey we have now moved in. Whilst most of our snags have been attended to promptly and repaired, we cannot be more happier with our purchase and are so enjoying our new home.Everyone including the Tilia Homes Customer Services Team have been very helpful and friendly.
Thank you for your review
1/5
TrustpilotAbsoluty shambolic after care
Absoluty shambolic after care , we bought the most expensive house of the development, despite living here for 4 years roads have not been surfaces walkways have not been done. Now they simpli ignore our emails or attempts to contact, shameful
Thank you for your feedback. We've requested more details from you so that we can get in touch directly to discuss your concerns.
5/5
TrustpilotMade a purchase with Tilia Homes via…
Made a purchase with Tilia Homes via the most excellent friendly services of Karen at Cashmere Park 100% fine lady to deal with. John & Christine.
Thank you for your kind words. It's great to hear that Karen, our sales consultant at Cashmere Park has been looking after you.
5/5
Trustpilot5 stars all round
5 stars all round. We had Stewart Sellers (customer service operative) come round and fix all the jobs needed. He also done extra odd jobs that we pointed out. So happy with everything done. ⭐️⭐️⭐️⭐️⭐️
Thank you for your recommendation and for the wonderful feedback about Stewart. It is greatly appreciated.
5/5
TrustpilotShirly at Urban Quaters Bristol
Shirly at Urban Quaters Bristol - She has been amazing throughout the process so far!. She helped me with color choices, reservation process and she listened to my concern and explain the way out. She was always available to talk to (even when she was on annual leave) and was very quick with responses. Thank you so much Shirely for all the help throught this process. 😊
Thank you for your review
5/5
TrustpilotAmanda at Forge place
Amanda at Forge place - She has been amazing throughout the process so far! She helped us find our next home and kept it for us whilst helping selling our home through the smooth move process. She was always available to talk to (even when she was on annual leave) and was very quick with her responses! Can’t wait to get the new keys soon! Thanks Amanda :)
Thank you for your review. I will share with Amanda.
5/5
TrustpilotHats off to Tilia Homes, South Molton
From start to finish Nikki at Tilia Homes in South Molton, Devon has been amazing. She has helped us with the house purchase every step of the way and always responded to our questions/queries in a timely, friendly and supportive manner. More recently, the Site Manager, Mark, has helped with the house handover/walkthrough and snagging.Couldn’t ask for a better service and house designs are great too.
Thank you for your review
5/5
TrustpilotSatisfactory resolution to issues
Over recent weeks we have had a series of visits by Oliver Morson to analyse issues we have had with the bannisters in our 3 storey property. Initial visit suggested possible solutions which involved a visit from a specialist joinery company who subsequently agreed with the suggestions and resolved the issue to our satisfaction. Further visit from Oliver ensured that damage to plaster was repaired and bannisters were filled and made good. Final visit to repaint where necessary.Oliver was also able to give us advice on resolving other minor “niggles”. Thank you Oliver.
Thank you for your review. I will pass your comments on.
5/5
TrustpilotWell presented estate (the avenue)
Well presented estate (the avenue). Don’t regret buying the house, great lay out (the redwood) only criticism is downstairs there’s no storage but could probably be made under the stairs. Had a few snags but probably no more than the average new build. Massive shout out to Gladys the customer service co-ordinator she’s been helpful in every aspect, she is definitely a credit to tilia homes!
Thank you for your review
5/5
TrustpilotWell presented estate (the avenue)
Well presented estate (the avenue). Don’t regret buying the house, great lay out (the redwood) only criticism is downstairs there’s no storage but could probably be made under the stairs. Had a few snags but probably no more than the average new build. Massive shout out to Gladys the customer service co-ordinator she’s been helpful in every aspect, she is definitely a credit to tilia homes!
Thank you for your review I will pass this onto the team
1/5
TrustpilotAvoid these, thank me later….
I wouldn’t recommend buying from Tilia homes. The finish on these homes is terrible. We’ve had a lot of challenges getting things fixed with them. The inconvenience I constantly having someone in your home putting things right is very inconvenient. I hear much better reports from other developers. I have to constantly raise complaints to actually get issues resolved! It’s horrendous, customer services they provide is the worse I’ve ever encounter. Incompetent is a compliment!
Thank you for your review
5/5
TrustpilotCashmere Park, Tillia Homes
Had the pleasure of buying our first home at Cashmere Park, Tillia Homes. Extremely happy with the quality of our home and the whole Tillia team at Cashmere Park have been so helpful with everything and have gone above and beyond to ensure we are happy. Thank you all very much, especially Development Sales Executive Stacey, and Site Manager Mark.
Thank you for your review
5/5
TrustpilotTilias Alston Grange site excellent
We moved into the Alston Grange site at the end of June 2022 and have found Tilia very good. Dave, Adam and Denise the site managers and sales staff have been excellent communicators and getting the minor issues you expect with a new build sorted very quickly. Most houses seem sold though more are near completion and more to be built. Longridge is a lovely area of the Ribble Valley and its a very friendly neighbourhood. Would definitely recommend 👌
Thank you for your review
5/5
TrustpilotWhat a great experience so far
We are first time buyers and Paige has been amazing, we have asked so many questions that she responds to quickly and honestly. We get weekly updates on the build, photos and video progress on the house build. Paige definitely has a the patience of a saint and has provided us with all the information she has to offer. The customer journey book is great too, again Paige explained in lots of detail how this works and took the time to answer any questions we had. We can’t wait to get the keys now and start the next chapter of our family Journey! Thanks Paige for everything ☺️
1/5
TrustpilotOur shambolic experience of Tilia Homes
After waiting over a year, we finally moved in during March 2025, expecting to enjoy our first home. Instead, we’ve spent more than a year living on what feels like a permanent building site.
Thank you for your feedback on your new home. We are sorry to hear of your concerns and experience. We will raise this with our Customer Care team to look into this further for you.
5/5
TrustpilotI am a first-time buyer in Derby
I am a first-time buyer in Derby. Our experience from day one with Tilia Homes from their sales agent (Paige) has been that of professionalism, friendliness and open communication. Paige explained the customer journey to us very well and she was always available and happy to answer our questions. She gave us regular updates about the progress of our property which was very helpful and kept me in the loop all through. My experience has been excellent and smooth with Tilia Homes, thanks to Paige!
5/5
TrustpilotThe most amazing and straightforward…
The most amazing and straightforward experience that I have had while buying a house! Been guided by Ellie from the first appointment via phone , reserving my plot and through the buying process.Ellie was above and beyond always keeping me updated every single step forward. I really appreciate her help and patience! Very professional and knowledgeable. A very big thank you Ellie!
Thank you for your review
1/5
TrustpilotI’m not sure where to begin
I’m not sure where to begin! Since reserving our house in April 2021 it’s been an absolute nightmare! We owned a Kier home on the Westhill development previously and loving how the house was built and the area, we decided to upgrade on the same estate. A quarter way through, we were notified Tilia had taken over Kier and the development will continue ‘as normal’. The build was supposed to be complete in August to enable us to achieve the stamp duty holiday, that didn’t happen! Instead we were left to wait for months on end without any end in sight and constant calls with further push backs. By applying ALOT of pressure we managed to gain possession on 20th December despite numerous comms to advise it will be pushed to January! There was a number of large issues that were noted at the point of handover and a lot of snags picked up by ourselves over the Christmas break. We made a snagging list and sent it over to the site managers. We heard nothing for weeks on end, I decided to approach the site who told me he and his deputy are leaving due to the amount of changes coming into place with Tilia and therefore he will refer my snags to the new site manager. Of course nothing happened! I chased customer service on numerous occasions, each time a ‘customer service manager’ was sent out to review the snags and produce an updated snags list, absolutely NOTHING came of this. I gave up and put in a complaint to the directors, I was told the actual customer service manager will come over and things will be resolved. Low and behold, he came and a month later absolutely nothing has been done. They are trying to blame me for missing ONE appointment due to work commitments but completely ignoring the fact their sub contractors were booked in many a times and just didn’t bother turning up! They also took meter readings when we weren’t present and of course these were wrong and I am now having to chase them to refund me monies. Almost seven months on and we are still chasing things to be done. I genuinely regret purchasing this house. Having spent the best part of £350,000 I would’ve hoped for better service! AVOID!
I am sorry to read your review. I would like to get customer services to give you a call. Please can you email me your development, plot and contact details to info@tiliahomes.co.uk.RegardsCaroline
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
