Tilia Homes The Avenue reviews

★★★★★ 1/5

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Our first home nightmare with Tilia Homes

As first-time buyers, we were filled with so much hope when we reserved our home with Tilia Homes in February 2024. After a long wait, we finally moved in in March 2025, but almost immediately, our dream was shattered. We were misled during the reservation process and mis-sold on key aspects of the house. Soon, a major shower leak not only ruined our brand-new flooring but also caused mold in many areas, forcing us to have everything replaced. Since then, every step has been a struggle with slow responses, unprofessional repairs, and recurring issues. The turnover of staff has been impressive, meaning our reported issues have been lost time and time again. Over a year later, we still haven’t had all our snags resolved, we’re left with an incomplete front garden filled with rubble, a boggy back garden, messy brickwork, walls over 20mm out of level. The constant waiting, ignored emails, and incomplete repairs have left us heartbroken. In September 2025 a sinkhole opened up on a residents drive way on our estate, a completely terrifying incident that left us questioning the ground conditions across the site. Tilia Homes have refused to provide documentation to us to ensure mine shafts elsewhere on site have been appropriately treated (this should already be available on our council planning portal). Tilia Homes fail at every step. We wouldn’t want anyone else to go through what we have. Our story is not isolated, Tilia should not be able to get away with this without consequences.

Mia · 4 July 2026

★★★★★ 1/5

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Purchased a home in 2023

Purchased a home in 2023. They throw the houses up with issues, especially shared ownership, and then do not help with issues. Had issues from the minute I moved in, they then caused further things like damp, slipped roof tiles causing hundreds of pounds worth of damage. Guttering not extended correctly causing damp where the water is running onto my property, which caused mould in my neighbours house too. Someone came out and said the insulation was not put in correctly in the loft causing the roof tiles to slip. Still not sorted to this day and being ignored for months with a baby in the house. Now looking to sell and never buy with Tilia again as originally planned but stuck here because they won’t fix the issues and no one will buy this house.

Molly · 1 July 2026

★★★★★ 5/5

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Excellent

Sally at Tilia Westhill was excellent. Very friendly, kept us updated regularly on the progress of the build of our new build home and dealt with any queries we had in a timely manner. Very happy in our new home.

Jeff · 2 May 2026

★★★★★ 5/5

Trustpilot

Excellent communication and high quality service.

I am happy with the sevices i got from Tliahomes. Sally was kind, patient , yet professional in all her interactions with me.. She communicated with me through all the different stages of the process, enabling me to make an informed choice, her communication was excellent. Yes, i will recommend Tiliahomes to my friends and relatives.

Lilian · 14 December 2025

★★★★★ 1/5

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I Seriously Regret Buying A Tilia Home!

We have owned the house for a little over 2 months and have been without a functioning bathroom for 48 days now. Trying to work full time whilst acting as a project manager for the extensive list of repairs to my home is becoming a nightmare and almost everytime Tilia Homes send someone to repair something they either fail to repair it and/or break something else. I seriously regret buying a Tilia Home.

Simon · 8 August 2026

★★★★★ 2/5

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Extremely poor experience

Very very poor post completion services. We've been moved in since the start of June and between site, the sales office and customer care we've been ignored constantly when trying to get our post completion snags completed (of which there are 100!) They have constantly promised progress, appointments and responses but continue to fail in meeting there own promises. I would never buy from this builder again.

Nathan · 14 September 2026

★★★★★ 5/5

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Stewart Sellars door problem

Stewart Sellars is such a lovely man. He explains everything and is very efficient. We have met him before and was great then too

Mandy · 11 August 2026

★★★★★ 5/5

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Best home purchase experience

The whole process from first viewing to hand over of keys took one month at Tilia Homes, Cashmere Park, South Molton. Karen (Sales Executive) won us over with her impeccable smile and professionalism. Being our first home, she made the process so simple. The house is well built to a very high standard, with the friendly Site Engineers (Dan & Zoe) always willing to help sort out any snags as we moved in.

Chiemezie · 9 July 2026

★★★★★ 5/5

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Furlong Heath - Ellie - 5 star service!

The main reason we choose Furlong Heath out of all the developers in the area was mainly down to the fantastic customer service from Ellie - we just felt at ease and knew with her knowledge/experience that the process we are currently going through would be a much better experience all round than other developers, she’s a credit to Tilia and we are looking forward to the remainder of our home purchase.

Arran · 13 July 2026

★★★★★ 1/5

Trustpilot

Terrible after sale customer care

Sluggish, unhelpful, unreliable management of issues that are raised with the property. I reported a significant issue with the soil quality and turfing of my garden to Tilia (parent company Untypical) nearly 4 months ago (April 20th) and it is STILL unresolved. I still have not received any progress on this matter and have been passed around between site managers and Tilia Customer Care for the entire time.

Sparsh · 6 August 2026

★★★★★ 5/5

Trustpilot

I recently purchased my apartment

I recently purchased my apartment, and I would like to say a huge thank you to Sally Astbury and Emily Whitby for everything they have done from start to finish.

Meggie · 11 May 2026

★★★★★ 5/5

Trustpilot

Currently in the buying process of our…

Currently in the buying process of our new home. we have had some hiccups along the way and this is a review for Megan who I’d like to thank for sticking with us being patient and being supportive where she can, looking forward to the rest of the journey and I will do a overall big review once in the property,

Rosie · 30 August 2026

★★★★★ 4/5

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Team at The Paddocks couldn't be more accomodating

Beth and the team at The Paddocks couldn't be more accomodating. Beth went the extra mile to ensure that we settled in well, bent over backwards to help us. I honestly couldn't fault her.

Eva · 26 March 2026

★★★★★ 1/5

Trustpilot

SEWAGE FLOOD IN HOUSE DUE TO FAULTY SEWAGE PIPES

I bought a house from Tilia homes and they still own the sewage lines connecting to the houses, this has caused multiple problems. We experienced a raw sewage flood into our home due to their faulty pipes, this resulted in us living in temporary accommodation for MONTHS due to the hazard to health. We had other people's faeces in our house coming up from under the floor. A private drainage company came to access the issue and they stated that Tilia built a pipe too small and it connects to over 60 houses causing the backflow of sewage into the lowest point which unfortunately is our home!!! I have a young child and it has been a nightmare!! Our whole lives have been turned upside down and 5 months later we are still suffering the consequences!!!! Tilia still have no solution to this and we are out of pocket due to paying excess/new furniture etc and now they are ignoring all my emails. AVOID BUYING ANY HOUSE FROM THIS COMPANY THEY ARE AWFUL!!!

Alice · 26 March 2026

★★★★★ 5/5

Trustpilot

Roundhouse gate is an amazing development!

I’ve worked with Donna at Roundhouse gate. She is by far the most incredible sales representative I’ve ever met. She is patient, kind and an amazing communicator. She has made the process of buying a house so much easier.

Della · 23 January 2026

★★★★★ 5/5

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Thanks Rafal Buzuk for your…

Thanks Rafal Buzuk for your professionalism and care when coming to our home to repair some snagging items.

Jaime · 24 June 2026

★★★★★ 5/5

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Ellie furlong heath

Ellie has been informative and always approachable with any issues along the way . It has been a challenge for us but we finally exchanged today and can’t wait to move into our new home on Furlong Heath.

Graeme · 16 January 2026

★★★★★ 5/5

Trustpilot

Fantastic customer service.

We have reserved a house with Hopkin homes and this has been very smooth. The customer service is great. Very effective at email responses and calls. Currently our house is not completed but so far the plot looks amazing. A very big garden for a new build. Great local amenities. Great kitchen upgrade and fantastic build.

Stacey · 25 August 2026

★★★★★ 5/5

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My 5 star experience

From the moment i stepped in the sales office door at Furlong Heath in Norwich Ellie was welcoming and made me feel at ease immediately.

Shirley · 20 April 2026

★★★★★ 5/5

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Impressive job

We had a few minor snags which needed addressing, we informed our sales representative and within a week Rafal turned up. He was extremely professional and very friendly and completed all the jobs, he was very thorough and made sure they were up to the highest standards. Very impressed.

James · 17 September 2026

★★★★★ 5/5

Trustpilot

Sabina

Sabina, (Just for the record is an incredible ‘one off’ person of such calmness, precision of detail and empathy) the sales representative for Tilia homes, Saints View Telford Shropshire made our experience and journey to our new home very special and personal. From day one on arriving to the development she embraced us and despite our own personal trials and tribulations with general moving house activities, solicitors, banks etc and processes she continued to support us on almost a daily basis working outside her working time to answer any queries and questions and generally gave us the support of a close friend or family member. Our house is beautiful, with such detail for the perfect family home. The support from Sabina, her site manager Jason and his crew! has been incredibly. Thank you to all involved. Loretta & Norman

Loretta · 6 July 2024

★★★★★ 5/5

Trustpilot

5 stars from us!

Ellie kept the process so simple and stress free for us. We were kept informed by Ellie at every stage and when we went to visit she always gave a warm, friendly welcome! Initially when we were looking around, the other developers were just trying to sell, sell, sell whereas Ellie actually took our personal interests into account, didn’t pressure us and just genuinely wanted to do right by us. Thank you so much for helping us buy our first home :)

Kiran · 2 July 2024

★★★★★ 3/5

Trustpilot

Not sure how Tilia keep a 5 star HBF…

Not sure how Tilia keep a 5 star HBF rating. Bought on their site at Market Drayton, Montgomery Place. Some large properties at the price point but quality of finish is not great. Poor plastering, painting and joinery for a start. Snags are given back to the original contractor who seems either to be clueless or just make things worse. Carol in sales is great as are Tilias own maintenance team.

L · 7 April 2026

★★★★★ 5/5

Trustpilot

We purchased a plot at the Furlong…

We purchased a plot at the Furlong Heath park in Norwich. Our sales advisor, Ellie was absolutely brilliant. She made our journey purchasing our home seamless and not stressful at all. Nothing was too much for Ellie, she was attentive and professional at all times from letting us view our home whenever to even after when we moved in, still helping us if we needed. Couldn’t have asked for someone better to help us with the purchasing for our first home. Thankyou!

ECas · 29 April 2024