Trusted Agent profile · Wingerworth
★★★★★
503 reviews across 1 platform
Hornbeam Drive, Wingerworth, S42 6FY
Tilia Homes's office in Wingerworth, at Hornbeam Drive, is rated 3.7 out of 5 across 503 reviews on 1 platform.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely homes
Lovely homes! Just purchased a house in Newcastle-Under-Lyme - The paddocks and all staff members are very pleasant and helpful! Would 100% recommend to anyone looking in the Staffordshire area to buy a new build!
Thank you for your review
1/5
TrustpilotWe bought our home with Kier at first…
We bought our home with Kier at first that has now been bought out by Tilia and the state of our development since they have taken over is absolutely horrendous! Would never buy a home from these cowboys!! 5 years and multiple promises and our development is not complete and is now a complete mess that these people have control. DO NOT GO NEAR
1/5
TrustpilotTrying to get an appointment with the…
Trying to get an appointment with the agent atAlston Grange Longridge seems next to impossible! Not sure if they actually want to sell homes! I travelled 150 miles from Lincolnshire to view various properties but all I got from Tilia was a string of excuses why They couldn’t meet me - utterly ridiculous!
1/5
TrustpilotAVOID TILIA AT ALL COSTS
Absolutely disgusting treatment fromtilia homes in Darwen. No communication, countless delays with no real answers or apologies just get fobbed off. Talk to people like dirt, never fix any snagging issues despite constantly asking for it to be sorted. Residents already gone to the press about their issues and I will be doing the same! AVOID AVOID AVOID!
5/5
TrustpilotI had the best experience buying my…
I had the best experience buying my first home through Tilia Homes, everything went smooth, Brett helped us with all the things we needed to go through the process. Very happy with the choice. Best service ever.
Thank you for your review. I will pass this onto the team.Enjoy your new home.
4/5
TrustpilotLovely house
Lovely house, well built, a few issues that are annoying and very slow to get rectified although I’m told all are in hand. Shame as they would have a 5 star rating if resolved issues quicker.
Thank you for your review.
1/5
TrustpilotI was bullied, harassed, threatened
I used to work for this company (when it was Kier homes) as a forklift driver. Upon my time working there I was bullied, harassed, threatened on numerous occasions. It was a horrible experience.
1/5
TrustpilotConstant delays and empty promises…
Constant delays and empty promises about completion dates, Apparently due to them not paying their contractors and directors are not interested in helping customers with their concerns. We and so many other customers having to move into rented accommodation while the dates keep getting pushed further and further back. Avoid at all costs.
5/5
TrustpilotFast and reliable service from Darren…
Fast and reliable service from Darren as ever. Went above and beyond to put my shower back together- thanks again, appreciate it
Thank you for your review. I will pass your comments on.
1/5
TrustpilotThe property I bought from Kier living…
The property I bought from Kier living build and they were serving brilliant customer customer service and after TILIA Change over really bad customer service not a helpful
I am sorry to read your review. Please can you email me your contact details and plot to info@tiliahomes.co.uk and I will get customer services to give you a call.RegardsCaroline
1/5
TrustpilotWe have been in our property for about…
We have been in our property for about 3 months we now have an issue with a blocked shower, Tilia are refusing to come out and sort it. Terrible customer service
Hi CamillaI am sorry to read this. Please can you email your plot, development and contact details to info@tiliahomes.co.uk and I will get customer services to call you.RegardsCaroline
5/5
TrustpilotExceptionally pleased with the property…
Exceptionally pleased with the property and the on-site members of the team. Our experience has been very positive, any snags (only minor) have been dealt with quickly and efficiently. Would highly recommend
Hi Julia. Thank you for your review. Enjoy your new home.
1/5
TrustpilotDo not get involved with this company!
Still waiting for site to be completed nearly 5 years on. Roads have been left a disgrace, pavements not finished and communal garden areas now a fire hazard due to overgrown dried weeds. Numerous emails sent to customer services regarding these issues but have all been ignored. Would never deal with them again. Steer clear.
5/5
Trustpilotfantastic service
fantastic service from Rafal - Cust Service Op, went above and beyond in sorting out the all our requests
Thank you for your review. I will pass your comments on.
5/5
TrustpilotOut of the blue call.
I would have liked warning about this interview but nevertheless it was pleasant and I could give my opinion. The gentleman was very polite and considerate.
Thank you for your review.
4/5
TrustpilotCustomer service was excellent……
Customer service was excellent… throughout the process and the backdrop of the pandemic, my family and I were treated with sensitivity, care and patience. They made moving easy!
Thank you for your review.
1/5
TrustpilotTilia Homes is the same as Kier Living
Tilia Homes is the same as Kier Living, we currently see no improvement in customer service as multiple serious snagging issues remain in our home to date.
I am sorry to read your review. Please can you send your contact details, plot and development to info@tiliahomes.co.uk and I will get someone in customer services to contact you.
5/5
TrustpilotSycamore Park Experience
We have received excellent Customer Service from Janette who is the Sales Executive at the development.She is professional, helpful and provides us with regular updates on the process of the build.Overall we are having a excellent experience and we are waiting to exchange contracts and then the completion of the house.
5/5
TrustpilotUrban Quarter
We were very lucky to meet with Simon who is responsive, knowledgeable and helpful in all aspects throughout every step of the transaction.
Thank you for your review
5/5
TrustpilotMy experience has been very pleasant
My experience has been very pleasant, I’ve been looked after throughout the process of my purchasing of my home
Thank you for your review.
5/5
TrustpilotA huge thanks to PAIGE for been very…
A huge thanks to PAIGE for been very supportive all through the process of getting our new house.
5/5
TrustpilotFriendly and efficient
All staff members are very friendly and accomodating. They were efficient in assisting us throughout our journey in purchasing our first home.
Thank you Tim. Enjoy your new home.
5/5
TrustpilotCraig Cumper
Sorted and fixed our snags and some extra problems we had quickly and professionally! Thankyou very much Craig.
Thank you for your review
1/5
TrustpilotThe Kier company have changed their…
The Kier company have changed their name but the service still not professional. Never replay to email.
Sorry to read your review. I would like to get someone in customer services to call you. Please can you email me your name, development, plot and contact details to info@tiliahomes.co.uk. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tilia Homes's Wingerworth office has 503 reviews across 1 platform: 503 on Trustpilot (across the whole business).
Tilia Homes The Avenue is rated 3.7 out of 5 across all 503 reviews.
Tilia Homes The Avenue, Hornbeam Drive, Wingerworth, S42 6FY.
