Tilia Homes The Avenue reviews in Wingerworth

★★★★★ 1/5

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I am still waiting for your company to…

I am still waiting for your company to contact me about YOUR SUB STANDARD work on my property at 8 kimberley Mews Bircotes. You work on the principle that people will go away if you continue to be IGNORANT and not reply because YOU know your workmanship on your homes is disgusting. i await a reply from you

Steve · 19 February 2022

★★★★★ 1/5

Trustpilot

Awful experience with Tilia Homes, BEWARE!

I purchased my current house in December 18 from Kier Homes as it was known at the time. We had hundreds of snagging issues and none of the cleans were completed when we moved in also. It took ages for resolution but they were somewhat helpful when they were on site (Do not be fooled by this as when they leave site they leave forever!)After most issues were resolved but a few longstanding ones rumbling on we suffered some heavy rain in the area. Whilst there was some responsibility on a nearby land owner, Tilia had not removed cement from our property drains and didn't put any drainage around ours or our neighbours property so our garden flooded as the only exit of water. We had to break a fence to release this and stop homes flooding but this was ineffective and both our houses flooded along with others on the estate, the air brick placement was questionable and added to these issues. They waived right to all responsibility and we had to suffer and fix the issues ourselves.Unfortunately now 2.5 years later most issues are somewhat resolved although not to a standard I would be happy with, however when they rushed us in they did not top soil our land, we were promised this would be done by 3 sites managers and 2 customer care managers. I have had to fight for this over the past 4.5 years and they have agreed to do the work multiple times however they have now rejected this request. They are an awful housing developer from personal experience and I would never buy from them again or recommend them to even my worst enemy.

Ben · 22 March 2023

★★★★★ 5/5

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From start to finish on my new property…

From start to finish on my new property on the briarwood development, I was very impressed with the professionalism, communication and honesty of the sales executive Brett Squires and Ryan to make my move as stress free as possible and dealing with any queries promptly, I am very happy with the whole experience and would recommend to all family and friends.

Simon · 6 July 2021

★★★★★ 5/5

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Stewart Sellers was excellent

We had excellent service from Stewart Sellers when we had an issue that involved having to locate a leaking pipe, fix the leak and make good anything that needed it. Very friendly and efficient and would welcome him back if there are any other issues.

Mr · 27 May 2023

★★★★★ 1/5

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If I could give minus stars I would

If I could give minus stars I would, this has to be the worst housing developer I've ever had the pleasure of buying from, almost 2 and a half years we've lived in our home and still encountering problems with the build All the flooring is being replaced because of second rate craftsmanship, had 2 ensuites fitted and now all the paint is peeling, 3 front doors fitted incorrectly, 2 Driveways installed and replaced, porch roof replaced after tiles slipping and kitchen cupboard doors have all been replaced due to all being damaged, now we have leaking velux windows and a massive damp patch in the ensuite !!Having to move out of our property so all the floors can be replaced due to the screed underneath cracking, have lost almost 2 weeks of annual leave due to having to let contractors into the property, and the stress levels that we are suffering are unbelievable, no compensation given as this so called Company don't issue compensation No apologies and the customer service is absolutely terrible with rude people working in the office Avoid this house builder at all costs

Kevin · 23 January 2023

★★★★★ 4/5

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We’ve recently viewed several…

We’ve recently viewed several properties at roundhouse way Cringleford Norwich although we didn’t purchase from tilia we must say a big thank you to katie for showing us the homes and for her patience with all our questions

Lesley · 29 October 2023

★★★★★ 5/5

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Decorating work

Rafal Buzuk came round to carry out some decorating work. He is an excellent trades man, very professional and done a brilliant job. Thank you!

Suzanne · 12 July 2024

★★★★★ 1/5

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Tilia homes should be struck off NHBC

Tilia homes are not even a 1 star builder. If you value your MENTAL HEALTH DO NOT UNDER ANY CIRCUMSTANCES BUY A NEW HOME FROM THIS COMPANY. They take your money all friendly then boom, you realise what you have bought is simply not fit for purpose and you will receive No support from after sales because they don't exist. They won't reply to phone calls or emails and in our area made 2 snag men redundant and only have one to cover 10 sites. Is Tilia in financial trouble? PLEASE BEWARE.

Helen · 14 December 2022

★★★★★ 5/5

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I am writing this review to highlight…

I am writing this review to highlight the exceptional customer service operative I had received from Rafal Buzuk. He kept us updated throughout the entire process.He was always prompt, professional and helpful.

KETHA · 16 February 2024

★★★★★ 5/5

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Rafal Buzuk is a credit to Tillia

We had Rafal come out to repair our floor boards and our ceiling that had sunk. His work was done to a brilliant standard. He even went above and beyond and planed a door that was rubbing on the carpet.

David · 9 August 2023

★★★★★ 5/5

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Tilia - Teign view…

Julian in the sales office has been brilliant, so helpful and professional nothing is too much trouble for him. Also the site manager mark and Dan have been great. So far the best experience we have had with a new build.

Vogue · 2 July 2023

★★★★★ 1/5

Trustpilot

Disappointing

Very disappointing. Poor quality houses - plasterboard throughout. No outside tap when the closest internal tap making gardening very difficult. Neighbours allowed to put up structures without planning permission and Tilia do not do anything despite the fact that contractual agreements are broken. Smelly area due to fire (from aforementioned structure) and local quarry. Out of control children running on to property and been disrespectful of local area. Pressured and bothered to give high scores on property survey, which is unacceptable. Go elsewhere if you are considering the Paddocks development.

Jade · 17 November 2022

★★★★★ 1/5

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I originally did a good review for Tila…

I originally did a good review for Tila homes and the staff but that has now got to be taken back still have ongoing issues promises made and not happening reported a leak over 5 weeks ago and nothing I have sent emails texts and nothing back I wish I never brought the house

Mrs · 14 February 2022

★★★★★ 5/5

Trustpilot

Excellent customer service experience received

Excellent service received in repair of ceiling (after plumbing issue) by Rafael Buzak, customer services operative . He not only did great job in repair and replastering but was also extremely courteous and helpful and tidied up area after work. Would highly recommend. Also have received really excellent service from Mel in customer services

Mrs · 9 February 2022

★★★★★ 5/5

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Rafal Buzuk (Customer Service…

Rafal Buzuk (Customer Service Operative) has just spent several hours at my home fixing a few standard snags. The quality of his work is superb and he also fixed a few snags that I hadn't seen. Very skilled workmanship and thoroughly cleaned up after.

Richard · 22 March 2023

★★★★★ 1/5

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After recieving the money they don't care !!!

We have purchased our property in June 2021. Shower leak needed 4 visits of engineer and after many tries they finally got it right. Unfortunately wall still damaged and nobody even think of coming back to us.Side of the house still not painted properly- They have promised that during the summer 2022 somebody will come in to paint it. We are at the end of October and nobody turned up. Road access to our house still not finished and its star causing Health and Safety Hazard's at this point due to being in such a bad condition. Tilia Homes seems to dissapeared off site and that is including builders. They have left mess behind them as propably they all gone to site where money from the bank didn't went through yet....You are important for them until they recieve the money from your bank. After money being on thei account, youre just a number !!!!!

Damian · 22 October 2022

★★★★★ 5/5

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Phenomenal Paddocks - Tilia Newcastle Under Lyme

This is a review for The Paddocks - Newcastle Under Lyme. Overall, we have had a fantastic experience buying our first home and everything has gone smoothly. We have been serviced by David Clissett. He has been phenomenal and very reliable. We are now in the final stages. Hoping and praying for the best.

Big · 14 January 2022

★★★★★ 5/5

Trustpilot

An excellent team that made buying our home a joy

From our first contact with Tilia Homes and Julian Long to the day we moved in this process has been a joy, we have been well informed every step of the way. Since moving in we have been looked after. A few snagging issues have been swiftly dealt with by the whole team.

Claudia · 16 February 2022

★★★★★ 1/5

Trustpilot

appointment for the new house…

I had an appointment for the new house on Sunday, September 18, I arrived for office, I waited about 10 minutes until the consulting lady got up from her chair to welcome us. After I entered and asked her for more details about the process, about the house I got the same answer call Alex on Thursday and he will tell you everything. After 5 minutes of discussions in which I also insisted that she offer me some brochures with prices and to see the home showroom, she opened the door to the house and said, look, and after that close the door, please, I'm going to the office because I have other people on appointment. I'm still a potential customer, is this something normal???Today I went to the office again, I already met with a manager who I asked for more details, I showed him that they have a detached house in the brochure that says it is eligible for the First homes scheme, and he tells me that there is a mistake that such a thing cannot be. ok, I have both the email and the brochure, and in both there is one and the same writing. I asked the manager for more details about the process, to which I was told to call the mortgage advisor help line. I said that I have a mortgage advisor, I need information for the mortgage advisor and I need details that I need to send to him in order to reserve a house, to which he once again told me to call their mortgage advisor and he give me the details, then I called these guys who want to sell their mortgage services but not the house, I haven't encountered so much discrimination in the UK at any company.

Sergiu · 22 September 2022

★★★★★ 1/5

Trustpilot

HELP I am trying to move house and have a…

I am trying to move house and have a question from my buyer on the deed, i am not getting any response after several weeks and multiple contacts with Customer service. This is Putting my house sale at RISK. I need help and someone to act on my behalf. It's not customer service, its customer ignorance!

Lindsey · 31 July 2021

★★★★★ 5/5

Trustpilot

Excellent Service from Tilia Homes

- Presentation of website and information provided is very user friendly.

AK · 23 December 2025

★★★★★ 1/5

Trustpilot

AVOID, unless you want a mental breakdown.

AVOID.We secured our plot off plan in September 2020 and are still waiting for the house to be finished!!After numerous completion dates, many lies from the MD of the company, sales lady and the head of sales. The pandemic being used as an excuse, brexit being used as an excuse, lack of workers being used on a weekly basis.We have had to apply for two mortgages in total and could even need to extend the second!! Please for everybody who is reading these reviews, do not put yourself through it!

Simone · 10 September 2022

★★★★★ 1/5

Trustpilot

Beware…. Not as nice as they seem

Beware, don’t get sucked into the dream they will ruin it. We reserved a property with Tilia at a development open day, we are strong buyers (or so we thought) living in rented, big cash deposit and have had a mortgage offer on another property previously, When we reserved we were told of an issue on the plot which they said would be resolved within the reservation period, it wasn’t, weeks turned into months, we waited patiently, legally everything moved along, we were ready to exchange by the date specified on the reservation, but the plot issue remained, three times we were given a date three times that passed. Then suddenly problem resolved, nothing had moved on our plot all the time since we reserved, but then we were given more or less 24 hours to exchange but by now we had the mortgage offer for several months, not much time left without a renewal before it completes (after the interest rate increases that was a worry ) and they couldn’t tell us when our build would move on let alone complete. We just wanted to see some movement on it then would have been happy to exchange, the rest of the row had all moved in our plot still wasnt up to plate, and they had moved over the phase 2 so no interest in our plot but wanted us to legally tie ourselves in. Needless to say no conversation was to be had on it, basically exchange or else, guess it was else as they cancelled and just refunded us (i only knew this when the refund appeared in the bank account we didnt have any formal notification) Wish we had walked away months ago, saving us the legal costs etc but we thought they were reasonable, we had done everything to get ready on time, and we waited for them. Looking back they were so free with the incentives chucking this and that in, they knew it wouldn’t be sold to us, they just had us on the hook in case, anyway that’s how it seems to us, maybe warning signs may have been there when we met with the site manager to discuss the plot, drainage etc he wasnt interested, didnt tell us anything about it, shrugged to our questions - clearly not interested.Now we can’t afford to buy the type of property we wanted as the interest rates have increased so much, we would never buy from these guys they showed us what they really think of the people buying. as other have said they dont care about people, the time and money invested in the process not to mention their dreams ….. hope the market stagnates and they can’t sell.More annoying they said they hope we find the right dream home for us…. We thought we had, they took that away from us with delays that were no fault of ours. Buyer beware that's all I can say.Update:- Aug 22 so 6 weeks on, the plot we wanted to buy but were forced out of, is now back on the market £15K more than it was sold to us at. Makes sense now, they obviously needed to re coup the costs for removing the issue from the plot, so wanted us out to sell it for more. We have also caught up with the people that would have been our neighbours as we met when we reserved, anyway seems they have usual problems with lots of snags no one wants to sort, one neighbour had the towel rail fall off the wall and hit them whilst they were in the ensuite and also the plaster in the main bedroom fell off, the other neighbour has been in longer and has so many snags and cant get them sorted 6 months on. Now are pleased they did the dirty on us, guess we were lucky in the end.

RML · 22 August 2022

★★★★★ 1/5

Trustpilot

PLEASE DONT BUY FROM TILIA HOMES ANY WHER

We bought a four-bedroom semi-detached house from Tilia Homes in Dec 2021 and in less than a week, there was a big water leak from the ensuite shower room into the bedroom and that caused the new carpets to be heavily soaked and started to smell. as a housing inspector myself, I noticed so many defects. I can testify that all the bad experience from other buyers is TRUE. We have been chasing Tilia's SO CALLED CUSTOMER SERVICE for 5 months and there have been lies upon lies. we currently have all the upstairs windows not closing and the downstairs windows also not closing. one would have expected that this would be treated with the urgency it deserves. we currently live with unlockable windows. Our children are worried when they go to bed, I don't sleep very well as I am almost half awake just in case. The ensuite shower ceiling and tiles have moulds and damp build-up. despite the fact that the site manager has seen all the defects. Tilia homes is a very irresponsible company and DONT CARE ABOUT YOU. you are left on your own the moment you move in. I was told someone will come in to fix the problems as of 16/08/2022, but nobody has turned up. The list of issues is endless. they even failed to erect a street name for my address. I have decided to make an official complaint to both the Police and NHBC about our safety. Neighbors have also complained about terrible defects in their homes as well. we have regretted buying from this company. PLEASE DONT BUY FROM THEM

Obed · 18 August 2022