Tilia Homes The Avenue reviews in Wingerworth

★★★★★ 1/5

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PUTTING THE SAFETY OF RESIDENTS AT RISK

PUTTING THE SAFETY OF RESIDENTS AT RISKWe purchased our home from Kier in 2017 - yes 2017. Today July 2022 we still do not have a road!We are a development of 150 houses. Not big. We appreciate there was a pandemic. We are a patient and understanding bunch on the development. Whilst the company were trading as Kier despite all the delays the development was kept in good order and the green spaces were maintained. This year now Tilia have the development to finish it is a different story. We have green open spaces that have not been touched once this year. The grass/weeds are as tall as me in some areas. They are blocking drivers visibility and they have become a FIRE HAZZARD in the dry hot conditions. A number of residents have contacted you to ask you to at a minimum sort out these area's whilst your 3 strong set of workmen replace a dozen curb stones a week. The road situation is hard to tolerate after all this time but the green spaces and the state of them is unacceptable. We live near some country trails. During the school holidays many teenagers come to hang out near the river and pass through the development. We have tried to explain to customer services that each year in dry conditions the grass can either catch fire down here or be set alight on the trails but the grass within the development is in the same state this year. If it goes up we are talking about fires outside our houses. Whilst your head office is miles away from where we live and you do not appreciate the level of concern, it is real for us. We are embarrassed to invite anyone to our homes. I have a friend visiting from Australia soon. She came just before the pandemic. The development is in a worse state than when she visited us 3 years ago. It is just shameful that we have to live like this. Tilia - you are not interested. The development is probably costing you money because you are not selling anything here now but that is not the fault of the residents who bought down here in good faith. I am going to the press with it - we have sent email after email, made phone call after phone call. We are fobbed off constantly. I am not waiting any longer for our development to go up in smoke putting the safety of our residents, children, pets and wildlife at risk. You are the worst company I have ever had to deal with. It is wrong what you are getting away with. Disgraceful.

Lesley · 11 July 2022

★★★★★ 5/5

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Peter is THE MAN!!!

While Tilia themselves have been somewhat helpful at times. We had a gentleman come and do some fixing up jobs, named Peter WoodthorpeHe has been incredible and is the very definition of above and beyond. And he is just the most polite and nice person! He would definitely be my go to guy.

Alex · 2 July 2024

★★★★★ 1/5

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Badly treated

When we moved in October 2023, we reported that our front door wasn’t fitted properly as it looked like it was out in by a butcher than a carpenter, also when the painter wanted to dry his brushes it was all up our front door which you can’t get off, as we have had 3 companies come round to try and it won’t. We have complained number of times to tilia and they want nothing to do with you, they schedule appointments in for someone to come and look at the door and then no one turns up just leaves you in the dark. Our site was even being run by at the time by a contractor work not a tilia employee, even now they have changed hands so someone is in charge of the site who actually works for tilia, came to see us 6 weeks ago to get this matter sorted and still nothing has happened even the new site manager said how many problems have been left even from 18 months ago , they just fill you with false promises and never get back to you, my patience has run out now!

Lisa · 16 September 2024

★★★★★ 1/5

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Shambolic 'customer services'

If you have an issue with your home that needs sorting you'd be better off asking a passing dog for help rather than Tilia Homes customer services. I am convinced that they operate a policy of 'if we ignore them, they'll go away'. I contacted them back in November 2021 in relation to permission to build a conservatory at the rear of my house on the Hambleton Chase development. This is part of the 5 year covenant that requires permission from Tilia. It took them months to reply, upon which I was told that I must submit the plans to their technical department, who regardless of whether they would give permission or not, would charge me an admin fee. Meanwhile, just round the corner, on the same estate, two houses have recently added conservatories. I asked the owners if they had received permission from Tilia to which they replied they had been told as long as their work complied with building regs and didn't come under permitted development then it was fine. So I have asked them why I have to submit plans and pay an admin fee. I asked them 4 week ago and have yet to receive a reply.They are also responsible for the upkeep of the green areas around the estate, however they haven't been tended to for months. The area opposite my house now resembles a cornfield, most of the plants and flowers are dead, including the ones directly outside the show home and there are several thistles that are now at waist height. It looks absolutely awful and cannot possibly go unmissed by perspective buyers.The debacle with the sewage system on the estate, and the length of time it took them to sort out the problem is a whole different story. Similarly with the issues surrounding birds nesting in the lofts of several houses.In summary I have genuinely, rarely encountered a company with such poor customer service. I note that the standard response to people who have left poor reviews on here is for Tilia to ask them to email the customer services address. Please don't bother telling me to do the same Tilia, as you never respond anyway.

David · 3 June 2022

★★★★★ 1/5

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Terrible, use a different new build company

Tilia homes have been nothing but terrible. From the beginning our move in date was delayed by 4 months. They clearly rushed to move us in as the snag list on the new build property was 2 pages long. It took Tilia over a year to get round to these issues, and it wouldn't have been done without us escalating the matter to Director level.In the end, they weren't willing to fix one of the snags which was that the en-suite shower had been fitted incorrectly, instead choosing to pay us off.Trying to sell the property is now nearly impossible because of the boundary issues with the land registry that is a direct fault of Tilia. We're now about to lose our second sale due to Tilia's incompetence with submitting build plans.

Billy · 11 September 2024

★★★★★ 5/5

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First Time buyer

Was such a smooth process to get my home. Thanks to Pauline Mcvie. She is lovely and takes her time to explain everything. Thanks Tilia homes and I recommend

Eugene · 26 October 2024

★★★★★ 5/5

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Well done team Tila Homes.

Thank you Tila Homes.Our new home is just fantastic great design. Location and layout.The build had delays along the way but in the end it was worth waiting for.Keep up the great work.

Spamman · 25 March 2022

★★★★★ 5/5

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Nice gentleman very personable

Nice gentleman very personable and professional. Completed the job in good time and explained what he had done. Thank you.

Annamarie · 1 June 2026

★★★★★ 5/5

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Fantastic New Home

We bought our new home off plan and didn’t see it completed until the day before we moved in. We are so happy with it and already feel completely at home. Great finish and very helpful site team. Could not be more pleased with the end result.We did have some communication problems during the process but these were sorted out when escalated.Thank You Tilia Homes

Beverley · 20 September 2023

★★★★★ 1/5

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Avoid at all costs

Poor experience with Tilia. I wouldn’t advise anyone to proceed with this developer at Furlong Heath in Norwich.Reserved a house in December only to have minimal updates on a slow build (last update in Feb!) They could not confirm any completion date and requested exchange within 28 days of reserving (even with a Christmas and New Year in there!) No solicitor can work at that pace and then subsequently pulled the rug and remarketed the property in April. You’re expected to go homeless if you’re selling your own property to move into one of theirs essentially.Too many red flags along the way. All options are non refundable with payment requested prior to exchange of contracts which is madness.Just a heads up for those who are interested in this place. It’s a lovely site with nice houses but the developer leave a lot to be desired for when working with prospective buyers. Avoid at all costs.

Ste · 12 April 2022

★★★★★ 5/5

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More bang for your buck

Recently moved into our new Tilia home and are very pleased. Our move wasn't the smoothest for the most part mainly due to covid and the problems it caused with materials being delayed and building staff having to isolate. But despite this we maintained a good relationship with our rep Maria who did her best to keep us updated and help wherever she could. In the end everything worked out and we love our new home. Since moving in we've been welcomed by the site managers who are more than happy to help with any queries we've had which I'm happy to say aren't many.I recommend that anyone looking to buy a new build property should definitely give Tilia homes a try, we looked at a few different new build companies and decided on Tilia as we felt we were getting more bang for our buck with a friendly service.

Thomas · 12 April 2022

★★★★★ 2/5

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total disregard for quality and common sense

In the process of buying a home from Tila (Briarwood in Plymouth) that was supposed to be finished 9 months ago! Despite explicitly asking if the garden was level during the sale (and the sales person consulting plans and telling me it is) I now find that there is a significant slope down to a brick wall. They put the garden in level and then actually dug the slope out so that the wall met the minimum CML height rather than building the wall higher. The garden is not functional and half finished. I have been told by their employees that lies were told about the garden quality in other cases too and yet their attitude is that it is simply tough luck. This would be so easy to remedy and yet the refuse and are preparing to sign the property off. I am disgusted with this corner cutting and total disregard for the buyer.

Alexandra · 11 April 2022

★★★★★ 5/5

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Ellie Furlong Heath

Ellie kept me in the loop with any developments of the purchase of my new home, could not have been more pleasant to deal with. Furlong Heath is very quiet and well landscaped.

Paul · 10 August 2024

★★★★★ 1/5

Trustpilot

Terrible from start to finish

From the start the whole process was awful. Tilia are great when they want you to reserve, they even offered us incentives to buy a more expensive house (free turf & upgraded flooring) so we thought why not. During the build process we received little to no information from the sales rep, she'd rather sit in the sales office on her phone all day. 3 weeks before completion we receive an email saying if we don't complete within 7 days then the house will go back on the market. Hours of worrying and making calls to Tilia followed to find out that the email wasn't meant for us.. how does that happen? Almost right after that we are told the upgraded flooring we chose is "no longer part of Tilias options" so that's one incentive gone. Fast forward to completion day, what a mess. First thing we are told when we arrive in site is, "sorry the kitchen isn't finished and you're missing 5 cupboard doors". This was the week before Christmas. So we didn't get the doors until almost the end of January, and even then the Tilia aftersales couldn't even fit them the right way so something as simple as cupboard doors took close to 3 months to be rectified. When we arrived at the house on completion day, believe it or not. No turf. So both incentives to buying the home are gone. Luckily we managed to get the turf sorted fairly shortly after. From here after living in the house we developed a snagging list as long as your arm, which Tilia attempted to sort but probably missed 85% of it, including the dangerous loose bricks on the driveway (still an issue now). The whole experience led us to not recommending Tilia on our new homes survey. WORST MISTAKE EVER. Like a child having its toys taken away, Tilia found out about our review and now actively avoid us. They don't answer our calls or emails. The sales rep who sits on her phone all day has even crossed the road before just to avoid us. Instead of being childish I'd have thought they'd listen to our feedback and learn from their mistakes but no, not Tilia. Buying this home is the worst thing I've ever done and I urge people not to make the same mistake.

Ryan · 11 April 2022

★★★★★ 5/5

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Reservation of a house

I went to the Furlong Heath site yesterday and today to look at a house, when we first went there we wasn’t planning on to buy a house but the very kind and helpful lady there showed us a house on site and we fell in love straight away with the house. We’ve been to many housing developments and none of them showed us a house on site that is almost finished so I would like to say thank you for giving her time up. We also went today to sort out all the needed paperwork and reservation fee. The lady was very helpful and made the whole paperwork experience easier and explained everything very nicely in detail. She also took us on site again to have another look at the house. If it wasn’t for her maybe we wouldn’t of known about the house or even reserve it. Overall we had an amazing experience and we are as a family very happy to buy a house at the Furlong Heath development.

HASAN · 10 April 2022

★★★★★ 1/5

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Urban Quarter Hengrove

Purchased home in a Urban Quarter in April 21 - quickly realised how poor the finishes were and how the property was not ready to be moved into after huge push for completion. 12 months in absolutely nothing completed on our home. The worst customer service I’ve ever experienced. You are always ignored even when you have opened claims with the NHBC! Biggest unnecessary stress of ours and some much of our time lost with Tilia. Hugely disappointing and despicable customer care.

JADE · 2 April 2022

★★★★★ 5/5

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Landimore Park, Northampton

We moved into our lovely new house in November 2022. We have nothing but praise for the Sales Team at Landimore Park, Northampton (Alex and Charlie) and also Darren, the Site Manager. They went above and beyond and kept us up to date with the sales process. The house was finished to a high standard. Have no complaints. If there were any snagging issues, they were dealt with quickly. Would recommend.

Mrs · 20 March 2023

★★★★★ 5/5

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Great experience with Tilia homes

Great experience with Tilia homes, we recently moved to our new home. Everything was smooth process and Paige helped us in all our journey and procedures. Thanks Tilia homes and Paige.

Visakh · 5 September 2024

★★★★★ 1/5

Trustpilot

Customer service is shocking!!!! The Avenue wingerworth!

We have a garage that is leaking, there are puddles of water in it and they are telling us that it is normal and refuse to have anybody to come out and even look at it. Even though the building sites handy man said that it’s faulty and the site manager needs to come and check it. Their customer service team is shocking, they never ring you back that’s if you can even get hold of them. The opening hours are 8 to 4:30 but you can ring in between them times and it’ll say office is closed. We’ve been promised 2 phone calls back which we have not had and also they said they had sent emails which we have not received.We wanted to know the colour and brand of the paint they used on the walls so we can touch parts up ourselves we have asked 3 times and not had no response. We have been so patient and never been rude to any of the staff but we have had enough now!!!

Lucy · 18 March 2022

★★★★★ 1/5

Trustpilot

Avoid buying here!

Avoid buying here!We have been living here for 7 months.You always think that it won't happen to you...cracks in the walls, humidity and mold, bad materials, windows that don't close properly, low water pressure... We have an en-suite bathroom that we can't use because they came to change some broken tiles that had been put broken, we complained and they came to change them after 6 months!!!! Now they say there is a fault and we have the shower unusable for another month and a half. The worst is not the lack of customer service and the lousy management of the site manager at Roundhouse Gate, the worst is the ineptitude, incompetence and lies that they tell you to delay the arrangements. It is a shame!! We have houses in other countries and I have never met such inept people.

Lucia · 17 March 2022

★★★★★ 5/5

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This is for Rafal Buzuk NOT Tilia

This is for Rafal Buzuk who was impeccable when he came to fix our work top! Very professional in his approach, friendly and ensured the job was completed to the customer’s satisfaction. Great job Rafal!!!!!!Tilia homes on the other hand there is still limescale building up on the outside of our shower cubicle. NHBC say there is no water leak and you use their findings to your benefit. Your predecessor (Kier) promised that the repair would be made but ignored our pleas to sort this out. If there is no leak (however small) why is limescale building up on the outside and not the inside if the shower? You took over from Kier, you should honour their promises!

Scott · 10 March 2022

★★★★★ 4/5

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I would like to comment on the work…

I would like to comment on the work completed by Rafal Buzuk, and commend him for his professional and friendly manner as well as doing his upmost to complete snagging items in our property. We have been in our property for 16 months with numerous issues outstanding, and it has been a constant fight or trail of emails for these works to be completed. Rafal had driven four hours to get here and couldn’t have done anymore than what he did to rectify the issues.

CM · 23 February 2022

★★★★★ 1/5

Trustpilot

Castle Croft - roof damage

We moved into a house on the Castle Croft estate in Barnard Castle on December 17th 2021. From having a dreadful introduction to Kier home- sold the wrong brick, lost a house, poor sales team, we eventually got an absolute amazing sales representative- Heidi. She is incredible, and an absolute credit to the now company, Tilia Homes. I can not praise Heidi enough. She goes above and beyond for everyone. If I could give her 10 stars I would. We have also had some dealings with Andy, and has always been helpful when on the phone to my husband. We have had issues with the house and have had missed appointments and some very poor workmanship. However, we have also had some amazing contractors like Ollie. It’s a very long process and snags are not always completed straight away. The reason for the one star, ( I would have given no stars if I could), was after 6 weeks in the property our roof has come away- exposing the beams underneath. We have been told that it is nothing to do with site- it is storm damage. We have contacted a roofer and he has said that this should definitely not be happening after such a short space of time. There are many houses on site that this has happened to, so to me it would appear that it is poor workmanship on Tilia homes side. But they are refusing to do anything about it. After moving into your home you are transferred over to the customer care team. Dreadful. After speaking to our representative yesterday, we were told no, we will not be doing anything in order to fix your roof.

Melissa · 17 February 2022

★★★★★ 5/5

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The Paddocks Part Exchange

Purchasing a new home with Tilia was an excellent experience. We first viewed the property in November 2021 and completed in mid December, just 5 weeks later.Even though COVID tried to ruin it for us, Dave & the team guided us through the process from start to finish - and when he wasn't available, one of his colleagues (Yvonne & Christelle) were. It wasn't without hiccups, but that was mainly down to the speed we were moving at.My only negative part of the experience was using the recommended solicitors, they were more expensive than other quotes & charged extra right at the last minute - which meant we had no choice to pay it. However, because of their history with Tilia & the development, they are able to get deals over the line quicker - so if you are in no rush, do shop around.

Nick · 16 February 2022