Tilia Homes The Avenue reviews in Wingerworth

★★★★★ 5/5

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Teign View Kingsteignton

We are waiting to move into our new home at Teign View Kingsteignton and so far our experience has been very good.The sales lady Anita Pullum has been amazing she is very approachable nothing is too much trouble.She has excellent knowledge and answers all our questions.Hopefully we have the same experience when we move into our new home

Wendy · 28 October 2021

★★★★★ 5/5

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Rafal was a lovely guy

Rafal was a lovely guy, really friendly and efficient. He got the jobs fixed quickly and was happy to help. He’s a great worker and very thorough

Olivia · 22 August 2025

★★★★★ 5/5

Trustpilot

Amazing service and maintenance is on point

Overall the experience was better than expected there were a few hurdles but buying my first home with Tilia they made it very seamless especially that I’ve relocated from Scotland to England on my own. Kat was amazing and so helpful with everything I was always informed of any issues / requirements

Kimberly · 28 September 2024

★★★★★ 5/5

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Tilia

Firstly weve had a brilliant service with Tilia and Ellie off all the problems we had with our move and sale very supportive and helpful and got us through to the end

Jon · 28 November 2025

★★★★★ 5/5

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For Stewart Sellers

For Stewart Sellers. Stewart was very professional, messaged the day before to confirm he was coming, carried out a number of jobs on our home to an extremely high standard.Danielle at Tilia has also been very helpful and is continuing to help close out our issues. Tilia have been much more helpful than Kier.

Sue · 13 March 2022

★★★★★ 5/5

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Castle Croft, Startforth

Purchased a detached 3 bed at Castle Croft development. House is well designed and finished to an excellent standard and minimal snagging issues which have been dealt with swifly by site. Nothing is too much trouble and communication is extremely good. Have bought new homes in the past and not had the same positive experience. Would recommend.

J · 23 September 2021

★★★★★ 5/5

Trustpilot

Great fixing work done

The Customer Service Operative Mr. Rafal Buzuk was amazing today while fixing an infiltration on our shower box. He's a really good professional, organized and did the work beautifully. I'm grateful for his kindness and great work.

Elisa · 19 October 2023

★★★★★ 5/5

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Briarwood

I brought a house in the new development, Briarwood. Everything was handled professionally. Great communication from Brett throughout the build process and nothing was too much trouble with my 101 questions and emails! Ryan was brilliant when we moved in taking the time to show us where everything was and how to use heating etc. Great experience thanks!

Sarah · 4 July 2021

★★★★★ 5/5

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Tilia were great. …

Tilia were a great company to work with. Mandy , Kirstey and Rob who helped us at Grendon Point were fantastic. We had a few issues of course we did but they were all resolved speedily. It’s always stressful buying and selling and Mandy understood that. We love our new home. I’d definitely recommend them.

Lesley · 20 December 2021

★★★★★ 5/5

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Great customer service with tilia homes

Visited castle croft tilia homes ,was greeted by an amazing representative in your sales office ,we were guided with the homes that were available,and questions we asked clare was so informative. She was just amazing and so helpful ,we returned the next day and decided to purchase with clares amazing help. It was so lovely to see such fantastic customer service ,she made us feel relaxed and happy with our decisions,she is certainly a credit to tilia homes , lovely to know there such remarkable help on a big decision when buying a home .many thanks Mr and Mrs Heptonstall.

Peter · 13 January 2024

★★★★★ 1/5

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Please avoid them!

Tillia has been disappoointing, especially concerning the roofing issues that emerged less than 2 years after construction, refusing to fix the poorly fitted tiles, blamimg the weather instead. All the tiles can be lifted by hand (Because of the weather, of course) With every wind we are having issues, if that is normal, go ahead and buy a new house from them.

Mugur · 20 February 2024

★★★★★ 5/5

Trustpilot

Fantastic

So, firstly I want to say how impressed I was with how Zena at Oakthorpe took great pride in the approach to deliver brilliant customer service. Throughout the sales process, Zena kept me informed and supported me with any questions or requests I had regarding the new build. Zena is an asset to the company:)

Darren · 23 September 2021

★★★★★ 1/5

Trustpilot

Don’t

Hello, we booked the house with Tilia Homes steeple view in July with a completion date of September October and the house is in the stage of being roofed.Although it was not the ideal plot, we booked it because it suited the start of school for our grown up daughter and the arrival of a new member in our family.After we booked, only the roof and windows were put on and since July no work has been done on the house. Although I asked them why the tiles looked as if they were from recycling, all the shades since then they didn't come up with a conclusive answer other than that maybe they needed to be washed or that the site manager was going to ask the roofing subcontractor.Other were the quality standards I was told when booking.When asked why no work was being done on the house they came up with answers that they didn't have workers as they had problems although that wasn't the real reason. After I paid the deposit and I did the exchange of contracts in August came the email from the sales agency informing us that the house will be ready for handover at Christmas time without any apologies.Now I have to commute 16 miles 4 times a day to take the little girl to school with the new born baby. If Tilia needs 5 Months to finish the inside of an average sized house and the quality leaves a lot to be desired, it shows in the tiles of our roof, I would like you to think twice when booking a house with them so you don't suffer as we did.

Monica · 3 September 2022

★★★★★ 5/5

Trustpilot

First home

We have purchased our first home with Tilia home and our experience has been amazingly smooth and joyful. Paige has been so supportive and helpful with any questions we had and also the build of the home is beautiful. We are so happy with Tilia homes, Thank you we are truly grateful.

Rachana · 13 August 2024

★★★★★ 4/5

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Tilia homes Kettering.

What made my experience great? Sally without a doubt. She should get a raise.

Kelechi · 6 April 2026

★★★★★ 1/5

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Neither Tilia Homes or NHBC want to…

Neither Tilia Homes or NHBC want to take responsability for faulty workmanship in the roof which is causing water ingress. Tears in membrane and patched up with duck tape , membrane fitted correctly. Nails coming through membrane and lack of ventilation in loft area. Beware, avoid at all cost. Problem since early Jan 2024 and nobody wants to accept responsability. Property 3 and half years old,Anything over 2 years they dont want to know

Pauline · 17 April 2024

★★★★★ 1/5

Trustpilot

If I could give a no star I would

If I could give a no star I would. Bought a new build Tilia house in Driffield. Completion delayed 5 months, even going past long stop date. Worst was to come though because a week or so after moving in we discovered we had not 1 BUT 2 GAS LEAKS !!!! And this dispite having a fully signed off Gas Safety Certificate. Had to have new carpets lifted, holes in floorboard & wall to find one leak which was due to someone having drilled a screw into the gas pipe. Also paid an extra £3450 for kitchen upgrade and what we've been given is certainly not up to standard. Worst thing is Tilia Northern Customer Service will simply not engage with us. Emails go unanswered, so rude & disrespectful and stressful. Bad service for a 73 year old just having gone through cancer treatment. Tilia just don't care.

Chris · 27 July 2022

★★★★★ 5/5

Trustpilot

Professional and Excellent Service.

Where do I start as I have a lot to say.Firstly, Mark, although not with Tilia anymore was outstanding. Totally professional and confident in what Tilia offers which has turned out to be very true. I recall clearly how he allayed our worries when there was a customer who was protesting services which would naturally worry an intending customer. He was confident and convincing about the services Tilia provides and I can now confirm this to be true. I know no system is perfect but I can say they have delivered excellent service in this case.Charlie, you are one amazing fellow, it’s a shame we have not met at the time of writing this but know that you made our wait seem like a breeze. He carried us along every step of the way, giving us video updates about our property. One little thing though Charlie, I think you need to dump that phone 🤣🤣 cos the camera did not do justice to the quality of work that you guys did. Our property is a million times more beautiful than what we saw in the videos. Thank you so much, you are a 🌟.Vinnie, oh my, met you for the first time on the house tour, you are an asset to this team. Took us through every bit very patiently and treated us like you’ve known us for ages. Thank you for all your help and how you’ve resolved any concerns we have. You are very protective of your customers and look after us well. You are simply amazing. Thank you.Sophie, thank you for the beautiful welcome and the packs too. Thank you for patiently taking us through everything.Tilia and the Verdant Rise team, we are very pleased with what you have delivered and I hope every other customer has the same experience. We love our property.

Ogheneochuko · 2 December 2023

★★★★★ 5/5

Trustpilot

We moved into our Tilia home in August…

We moved into our Tilia home in August this year (2023) we absolutely love it!! We have so much space.. the house is such a high specification especially the kitchen and bathrooms. We have had a few issues but nothing is too much trouble for the site manager and his team .. Ben, Richard and Will have been excellent! David from Symphony kitchens came to sort an issue we had with our kitchen island .. he was unbelievable staying later than expected to finish the job we are blown away by the care taken by him. Ben often knocks to check all is ok and if we have any questions or problems. The site is always clean and all the builders are friendly and polite. Super happy 😃 thank you so much for making our move a happy one. Michelle Rich and Abbie x

Michelle · 1 December 2023

★★★★★ 5/5

Trustpilot

Kat at Forge Place

Kat at Forge Place was amazing from the first viewing to getting my keys! As a FTB, Kat ensured nothing ever felt stressful or confusing, and no question was ever too much trouble. She honestly made my entire home buying experience. Would definitely buy from & recommend Tilia.

Grace · 30 September 2024

★★★★★ 5/5

Trustpilot

Good Customer Service and Support throughout. Spl thanks to Alex

I have recently moved into Tilia Landimore park development. And starting from searching the property to move in, every step got amazing timely support from Alex, addressing all queries also from their suggested Mortgage advisor/Solicitor team. Also after moving in, getting good support/suggestions and looking after small issues with the property. So far good experience with the Tilia Homes and wishing them all the best. Will keep posted, how the journey goes on coming days.

Surya · 17 March 2024

★★★★★ 5/5

Trustpilot

Friendly

Friendly, professional and fast. Honestly fantastic service, couldn't recommend more

Aydon · 1 May 2026

★★★★★ 1/5

Trustpilot

MANY PROBLEMS AND NO RESPONSE

When we moved in June 2021 we had to pay for a professional clean, the drawers and cupboards were full of wood shavings, clearly from the installation of the kitchen. Kitchen work tops were sealed with clear mastic with dust underneath and is visible. We have a scratched hob. One of our bedroom doors doesn’t latch and close properly. Our front door clashes with frame when closing and screw caps have never been fixed shut(faulty caps). The finish between our landing banister and stair swindles is an absolute shambles. Cracked ceilings on ground floor below landing which we was told was an urgent repair and haven’t heard anything back. All door handles fail fire safety standards. Waterlogged garden with no draining. Gas meter box lid has never locked so any strong wind blows it off. We have put household items in the loft that had turned mouldy due to wet insulation and had been advised that the loft is not for storage instead of identifying the issue. We had our 1 year visit from Tilia and raised all these issues and nothing has been resolved. They haven’t contacted us back about any revisits. I’d think carefully before buying a house from Tilia. Terrible customer services. If I could put a 0 star rating I would.

Lamarr · 28 November 2023

★★★★★ 1/5

Trustpilot

2 Stars for Tilia and 5 Stars for the 2 people I have named

We have been in our home for almost 2 years and the fight to get snags recognised and done continues. When you buy your Tilia home make sure you try and get your snags sorted out while the site is still live, once everyone leaves you have little or no chance. Don’t complete your survey until you are sure everything is done and you are happy. You are only helping to raise the profile of a company that does not deserve anything more than 2 stars. Please don’t think that if you raise a complaint to any one above the people who come to your house and look at your snags (then leave never to be seen again) that they will be professional and helpful they absolutely won’t. Below their undeserved pay grade perhaps… I have the letter headed Formal Complaint and the proof of how many times it has been sent and ignored.There are 2 people that are professional, helpful and do what can be seen as over and above the call of duty. Peter Woodthorpe thank for your professionalism and excellent tidy knowledgeable work and Julian Long as ever the consummate professional. You are both to good for this company.

Mrs · 10 November 2023