Every review we hold for the Windsor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuperb accommodation! We will be back next year!
We recently stayed at The Stable Block for a get together, taking in Royal Ascot as part of our visit. The open plan downstairs accommodation was perfect for our large group; the large settee and kitchen made for some great social and chill out areas.
The bedrooms were all of a good size (even the single) and benefited from their own en-suite or shared toilet/bathroom. The Stable Block has everything you could wish for and is close by for a variety of days out/excursions.
Finally, the closeness in proximity to The Pineapple pub was an added bonus. The friendly and accommodating staff, conservatory and outside area were only matched by their award-winning sandwiches and pizzas; the perfect antidote for a weary traveller (they even offer a take away service).
Look forward to seeing you all next year!
Craig · 11 July 2025
★★★★★ 1/5
GoogleI have been left no choice but to write this review to escalate this weekends situation further due to it being poorly dealt with from start-finish. I am utterly disgusted by the whole experience, in which ruined our WHOLE stay - having 2 guests leave and not staying for the last night due to safety concerns and dangerous situation you put us and 3 babies in. As we arrived at the property as promised (recored in an email) there should have been 3 parking permits that we paid £60 In total for. No permits were at the property. We got told to wait till the next day until they arrive (they never arrived) so we risked our cars having a fine after being outside in a zone with no permits. We got told (by neighbours) we had to move our cars by 8:30am. This meant we all had to be out of the house by 8:30am so our cars were not in the zone. Luckily we was all up by then due to an inconvenience situation. In fact we was all up since 2:30am due to the discovery of minimum 200 bed bugs in the bedroom crawling all over our bodies and my 1 yr old daughter. We woke up as one crawled in to my daughters mouth and was choking and continued being violently sick. The sheets have blood on them from where they have bit us. The whole room was infested with them (video and photo evidence to prove). We had no choice but to leave the room and throw away all our belongings as health and safety states you no longer can use any furniture and items in that room due to contamination and spread. We all had to shower at early hours, including the babies. This was so upsetting for us to witness but completely out of our control. We had no where to sleep and offices were shut until 9am. A voicemail was left. 9:08 am i got through to a gentleman responded very surprised and said I would hear back within the next hr to see what could be done. We had legoland booked but this was ruined as we didn’t know what was going to happen as we had no where to stay. We had a phone call that afternoon to say we got a replacement home that matched our current stay. This was wrong as we had a replacement FLAT. With 4 flights of stairs and 3 pushchairs. NOT ideal when they have another 128 properties in the area fitted to criteria alot better. The heating was not working just like the first house as the temperatures are controlled on their end. This meant we was going to be freezing again like the first night with no radiators on. Must be the same at all properties? So a gentleman had to call the maintenance man in but could not fix. We was left with 2 electric heaters. (Pictures to prove) yet again with 3 young babies a freezing house in the winter is unacceptable. We then had to call for a carrycot as we used the one at the last property but was infested with bed bugs. We got told that one of the workers was in the argos que buying a new one. This was a LIE. It got dropped off at the property (assuming it was new). We went out for dinner and came back and put this carry cot up to discover they had brought the SAME INFESTED CARRY COT from the previous property. (Pictures to prove) This is highly dangerous as you have now contaminated the other property and other bedroom. We was also left to discover a brown sheet full of mould under the bed. By this point its 10;30 pm and we cannot get hold of anyone as offices are shut. 2 guests now have to travel 3 hrs home as the bedroom with the infested carrycot had now been contaminated because the cot was put on top of the bed. They had no where to sleep. This is totally unacceptable and been dealt with very poorly. I hope this experience does not happen to anyone else as they clearly didn’t care about us and 3 1 yr olds. I have no choice but to leave a bad review. Appalled to say the least.
Laura · 22 March 2024
Agent replied · 24 October 2024
Dear Laura,
We are truly sorry to hear about the challenges you experienced during your stay. Your safety and comfort are our top priorities, and we understand the seriousness of the issues you faced.
We acknowledge that the parking permits were delayed, but we did offer to cover any fines should they have been issued (though they weren't). Regarding the bed bug issue, while there had been no prior signs in the property (which had been vacant for 7 days) and the source inconclusive, we understand how distressing this situation was for you. Given the widespread bed bug issue in Europe at the time, we acted quickly to relocate you to another property as soon as possible, offering a full refund as well.
Concerning the replacement cot, we can confirm that it was not the same one but was indeed the same model and brand. Upon inspection after your departure, we did not find any evidence of bed bugs in the second property, but we fully understand how the situation affected your stay.
We deeply regret that the experience fell short of your expectations, and we are working to ensure such situations are prevented in the future. Thank you for bringing this to our attention.
Kind regards,
Tempstay
★★★★★ 5/5
GoogleI’ve been travelling back and forth across the UK for business, and I’ve been booking with them for quite a while now. Their service has always been amazing and consistent. They’re super reliable and even have properties in nearby areas so I always know my stay is in good hands. I’ll definitely be booking with them again this holiday season for a short family getaway!
Vienna · 25 November 2025
★★★★★ 5/5
GoogleVery attentive customer service. The property has lots of character. It is clean and well maintained. an unexpected bonus was that the garden has a gate with a dropped kerb, meaning that you effectively have a parking space in an area where it is difficult to find a space.
Samuel · 9 April 2026
★★★★★ 5/5
GoogleI was very happy with my accommodation and the service that Tempstay provided. A special thank you to Tom who was extremely helpful with my booking queries.
Anne · 3 August 2025
★★★★★ 5/5
GoogleMy stay at their accommodation was a pleasure. The house was spotless, the pictures matched reality, communications were friendly and queries were answered within minutes. Instructions were very clear. Very proactive. I would recommend them.
Perla · 23 November 2023
Agent replied · 24 October 2024
Thank you, Perla. We’d love to host you again sometime? Reach out for loyalty discount 🤫 …
★★★★★ 1/5
GoogleWARNING MUST READ BEFORE YOU BOOK
I would not recommend this company under any circumstances. The photos of the property were clearly altered and did not accurately reflect the reality of the accommodation. The radiator was leaking affecting the hot water, which was not resolved. We were misled into believing the gate to the property was always open, only to be told later that it was broken.
On Saturday night at around 11/12pm a heavily intoxicated individual began aggressively banging on our door, waking my baby and two other young children. The individual was screaming, attempting to open windows and doors, demanding to be let in, asking for a lighter, and refusing to leave. This terrifying incident left the children extremely frightened, they’re still asking if the person is coming back at night which I’m furious about.
We had to call the police when we told the individual this they left. The police waited for two of the couple with little baby’s to pack their bags as they were scared to leave the house without the police being present. The company claimed the person was simply lost, but their failure to secure the property due to a faulty gate directly contributed to this incident. Despite this serious breach of safety, the company showed little concern for our experience. We were forced to leave the property at midnight because the children were too distressed to go back to sleep. All in all awful experience that could have be avoided by tempstay.
WOODWOSE · 5 June 2025
★★★★★ 5/5
GoogleMy family & I spent 10 days at this property recently. We consisted of 4 adults, 2 young children & my dog.
I have to say we had the most wonderful stay. The property is clean, very spacious & has a great garden. It is totally child friendly & is in a perfect location being so close to Windsor. It has wonderful open fields & walks across the road leading up to the river Thames.
We met the owner during our stay who was brilliant, helpful & very kind. He ensured that we were comfortable & had everything that we needed for our stay.
Would definitely stay again 😍
Barbara · 17 May 2025
★★★★★ 5/5
GoogleWe had a lovely weekend staying at Tj’s place. The location is perfect for getting to Stroud, Cheltenham and Gloucester. The property itself is easy to find and we got really helpful directions. The house is stunning. Large, well appointed and cozy. The grounds are simply stunning
JP · 16 March 2026
★★★★★ 1/5
GoogleTimber Barn in Dorney (near Windsor)
Lovely venue with 5 bedrooms but full of bed bugs - nightmare. Never seen bed bugs in my life until now. No response to my emails. Not happy.
Violet · 18 August 2025
Agent replied · 23 October 2025
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning this must have been for you. We’d like to clarify that we received your email at 9:30am and responded at 2:45pm the same day to address your concerns as quickly as possible.
The property is regularly inspected and maintained, and we take reports like this extremely seriously. As soon as we were made aware, we arranged for a professional pest control inspection to ensure the comfort and safety of all guests.
We truly regret that your stay did not meet expectations and appreciate you bringing this to our attention.
★★★★★ 5/5
GoogleFabulous property. Spotlessly clean- a great space for us all with kids. Great communication from the hosts - nothing was too much trouble including sorting parking permits. It was close to the town and LEGOLAND. Overall, a wonderful stay. I definitely recommend it.
Hayley · 16 March 2026
★★★★★ 5/5
GoogleThe apartment is incredible, with an elegant design that gives it a sophisticated feel. It's super complete and well-equipped. I stayed for a week and loved it because there are many establishments nearby, including the city center and the castle; a 10-minute walk will take you to both.
Mariana · 16 January 2026
★★★★★ 5/5
GoogleI have recently rented my property via Tempstay Windsor Office. They have offered a very professional service. I have been delighted with the reviews I have received -all of which have commented on how excellent the tempstay team have been- which has resulted in 5 star reviews for my property and renters who wish to return. I would recommend Tempstay as an agency to manage letting your property. I have been very impressed with their approach.
Shelagh · 24 September 2023
Agent replied · 24 October 2024
Thanks so much for the review, Shelagh! The job is much easier when our landlords take as much care of their property as you do. 🤩 …
★★★★★ 5/5
GoogleTempstay have managed my properties on a short-term accomodation basis for a number of years now. Special thanks to Russel and Tom for their wonderful service!
Tariq · 24 October 2023
Agent replied · 24 October 2024
It’s been great working with you, Tariq. Looking forward to helping you with property #5 soon!
★★★★★ 5/5
GoogleHad a great stay with TempStay. The accommodation was clean, comfortable, and exactly as described. Check-in was smooth, and the team was responsive and helpful throughout our stay. The location was convenient and made getting around easy. Overall, a pleasant experience and I would definitely stay with TempStay again.
Johann · 18 December 2025
★★★★★ 5/5
GoogleThey are THE AGENCY if you want to have a pleasant and long experience renting in this beautiful area in the UK, specially Windsor. Clean apartments, well thought organisation, perfect service, parking, all that people who travels for work needs. Will repeat again and again. Thanks for everything team.
Alejandro · 18 December 2025
★★★★★ 1/5
GoogleCannot emphasis enough just how disappointed I am in this company. My family stayed at one of their places in airbnb and were shocked at the accomodation. Old, run down, poorly furnished and the service recieved from the team was terrible.
What is worse. They made us pay £250 which as supposed to just be held but has not been repaid. Load of scoundrels really. Even removed the airbnb review so that they could scam more customers.
Hannah · 21 June 2023
Agent replied · 24 October 2024
Hi Hannah,
We do not have any record of your stay but will address your comments in any case.
1) If the property was old and run down, it would not make it into our portfolio. However, please email enquiries@Tempstay.co.uk with the property address and we will investigate your comments further.
2)The £250 deposit is normal practice and is automatically refunded within 14 days of checkout, unless damage is caused. As we have no record of the booking, I cannot confirm the outcome, but we wouldn’t (and cannot) unnecessarily hold a security beyond the term agreed to within the guest agreement.
3) Reviews in Airbnb can only be removed by Airbnb and they will only do so if they deem them to be inaccurate or malicious 🤔
Sorry our service fell short of your expectations.
Tempstay
★★★★★ 5/5
GoogleWe've stayed with Tempstay a couple of times in a gorgeous house in Eton Wick which now feels like a home from home. We love the location, the house has everything you could possibly need, the area is super quiet, the garden is fully …
ClaireAndreas · 16 January 2026
★★★★★ 5/5
GoogleTempstay have been managing my rental property for approx eight months now. I have been blown away by their absolute professionalism. From the number of bookings, the superlative quality of the cleaning / laundry service, the reporting, the expert knowledge and support from the Tempstay team...I could go on ad infinitum. My only regret is that I didn't find out about Tempstay earlier, they are making my life so much easier!
Sarah · 24 October 2023
Agent replied · 24 October 2024
Thank you for the amazing review, Sarah. Thanks for supporting us, we love working with you!
★★★★★ 5/5
GoogleThis is an extremely nice flat in a great location and this is our 4th time here. We absolutely love it and feel very comfortable here and hope to return soon.
Thanks Tempstay
Kind regards Janet B
Janet · 16 March 2026
★★★★★ 5/5
GoogleI had a very pleasant stay at Racecourse Lodges in Windsor, near London. From the moment I arrived, I felt genuinely respected and well welcomed, which made the lodge feel like a home rather than just a place to stay. The accommodation was …
Aram · 16 January 2026
★★★★★ 1/5
GoogleRENTERS BEWARE of the "Stay in Style Opposite Windsor Castle| Parking." It's not as it appears. Pictures look nice. Good location. However, the building is very dark with dirty/narrow halls. The smell of "fish oil" from the attached restaurant, permeates the building's interior, INCLUDING inside the unit. Again, RENTER BEWARE.
Karla · 11 November 2024
Agent replied · 23 November 2024
Over 200 guests (including Kamini 👇) have stayed at this property which has a 4.7/5 rating. We investigated your claims about the smell the morning after you left, and we couldn’t smell anything. We’re sorry if a neighbour caused an unsavoury smell during your stay, but this certainly isn’t usual and is out of our control. …
★★★★★ 1/5
GoogleSeveral properties were able to book via air b&b however had trouble booking. Contacted Aly directly who has had me and the family waiting for over 5 hours for confirmation of booking. No communication, extremely unprofessional interaction. Managed to book elsewhere for a fraction of the price and wrapping the booking up within a few minutes. Stay clear!
Sharelle · 21 May 2024
Agent replied · 24 October 2024
Hi Sharelle, you booked a property via Airbnb and subsequently cancelled the booking and asked to pay directly instead, all on the same day. This is unusual behaviour and we informed you we were unable to host you. We acted in the best interest of our landlord. We hope you had a pleasant stay elsewhere.
★★★★★ 5/5
GoogleThe property is well located with easy access to the town centre and nearby shops. The gardens were a real highlight especially the quiet rear garden was great for relaxing. The accommodation was comfortable and well organised with good …
Dilek · 16 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
