Hamptons reviews

★★★★★ 1/5

Google

Terrible experience with Hamptons of Windsor. All was going well, we were informed that our offer on a purchase of a Hamptons listed property had been accepted. The next day, we were told another bidder had come in with a higher offer and we were gazumped. From then on, the communication (or lack of) from Hamptons went from bad to worse. Trying to get hold of Nick (the "Sales Manager") was impossible. We were in a position to increase our offer to the asking price, yet could not get through to Nick who was handling this property. Multiple phone calls and messages through the Windsor office to ask him to urgently call us. We then found out the property was listed online as "under offer", despite our intentions of beating the requested price. Dealing with Nick is something we will not forget. Perhaps some training in his communication style is required. I would highly recommend people look at other estate agents in the area.

James · 17 June 2020

★★★★★ 1/5

Google

Terrible experience with Hamptons of Windsor. All was going well, we were informed that our offer on a purchase of a Hamptons listed property had been accepted. The next day, we were told another bidder had come in with a higher offer and we were gazumped. From then on, the communication (or lack of) from Hamptons went from bad to worse. Trying to get hold of Nick (the "Sales Manager") was impossible. We were in a position to increase our offer to the asking price, yet could not get through to Nick who was handling this property. Multiple phone calls and messages through the Windsor office to ask him to urgently call us. We then found out the property was listed online as "under offer", despite our intentions of beating the requested price. Dealing with Nick is something we will not forget. Perhaps some training in his communication style is required. I would highly recommend people look at other estate agents in the area.

Jamie · 27 October 2019

★★★★★ 5/5

Google

An extremely professional, dedicated, kind and friendly agency. Since I live abroad, they have always kept me updated for everything making the sale easy and stress free. I would highly recommend Hamptons to anyone even from abroad. A huge thank you to Harvey, Jackie, Nick, Nuala and Jan that have followed me. What a wonderful team! x

Lorenzo · 17 June 2023

★★★★★ 5/5

Google

I recently moved in from the Netherlands to Windsor for work. It wasn't long clear on how or where I would live. One of my friends introduced me to Jiya Saeed and she was very helpful. Not only did she get me an apartment within a week, she managed to get the price a bit down. It's the first time I'm living outside of my country so leaving everything behind and start a new life is scary but thanks to Jiya I'm got a great new apartment to live in. Communication was easy and she replied quick. She even did a tour of the apartment via Facetime to show me the apartment since I was still in the Netherlands. She helped me with all the paperwork and was patient on that.

Bart · 18 June 2019

★★★★★ 1/5

Google

I wish I can share the same views as most reviewers. Unfortunately my experience with Hamptons is very disappointing. We moved in this flat August of 2017. There was a sewage smell emitting from the kitchen floor. Informed the manager straightaways and yes the respond was immediate. They sent a plumber who have found nothing and the manager has took the report of the plumber alone. The plumber didn't bother to look behind the cupboards where pipes from upstairs apartment runs down to the property. Day after day, we called and send emails to the Heather Fraser to solve the issue as we feel that we are inhaling toxic sewage fumes. Heather was very dismissive to our concern and insist that there is nothing wrong within the apartment. I told her that there is a problem because we are the one living here and we are concern of the health implications that it causes us. We were stressed, we slept with windows opened, extractor fans in full blast and yet we can't get rid of the smell. Our eyes stings from this fumes. We have repeatedly asked for a service using the apps, emails and calls. In the apps, it reflects that issues was attended or resolve whatever language or words it says was frustrating. Just because you sent a plumber, it doesn't mean that the issue was fixed! Heather was adamant that there was nothing in the flat and was adamant that if there was a sewage smell I should call Thames Water? I am not and idiot and I know that Thames Water or the council are not responsible to solve this problem. All I need is for Heather to send a plumber who is competent to come and check it again. Nearly 3 months before the issue was fixed, every time my neighbours upstairs flushes their toilet, contaminated and toxic liquid leaks into our flat. The pipe from upstairs apartment runs down the property and behind the kitchen cupboards.Contaminated fluid from the neighbours toilet flooded underneath the floorboard in our kitchen. Should Heather listened to our concerns and acted as an efficient managers would do, the problem would have been solved immediately. This flat have so many issues, we have asked for the managers to help us with the utility meters. The utility meters in this property DO NOT correspond to this address and in the national data base. The address itself is not registered. We tried our best to solve the problem and since we are not the leaseholder or the freeholder, we are not eligible to make changes this is why we have repeated asked the assistance from Hamptons. On the 8th of December 2018, a couple and a child walked in our living room. It was unnerving as we don't know them and they have the key. We took the key from them and phoned the emergency hotline and told them what happened. Due to security reason and for our safety, we asked that the locks be changed immediately. Hamptons don't really care about our safety because we have to called them again and again and also visited their office. It took them 13 DAYS to change the locks. Please do not tap yourself at the back because it was a poor service. If you really take pride in your customer service and take complaint seriously, you should have contacted me first and clarify the situations before responding to this review.

Jenn · 18 June 2019

★★★★★ 5/5

Google

Hamptons were prompt in responding to emails, and to offering relevant properties for me to view. All of the people involved in my rental were strictly professional, no-nonsense approach to the entire process. I would particularly like to thank Jiya Saeed, who was walking me through every step. As I was a first-time renter in the UK, her help was invaluable. Will do business with you again. My two recommendations: 1) make online card payments possible not only for the holding deposit, but also for the first-month rent, the 6-weeks deposits, and your fees. This would simplify the process, especially for international tenants; 2) produce a 1-page step-by-step summary of the entire process for first-time tenants. Again, thanks for all your help.

Petar · 18 June 2019

★★★★★ 4/5

Google

Martine and the team have been very lovely and honest with me when I was looking to rent a flat. They were quick to respond and helpful. They were prompt upon getting my references, sending me documents and organising a viewing. Since I have moved into my flat, they have checked in with me to make sure I am getting on okay. As a first-time lone tenant , their help has been extremely valuable. I never felt pressured into anything, and felt the team appreciated my needs and wants.

Rachel · 18 June 2019

★★★★★ 5/5

Google

The team at Hamptons Windsor did an awesome job with the sale of our house. Greg and his amazing team sold our property within a matter of weeks. I would highly recommend them. Credit to Jan, Karl and JB.

Brad · 16 January 2026

★★★★★ 5/5

Google

We have had excellent service from all at Hamptons in selling our house. Staff there, and especially Lilly, have made a potentially stressful experience bearable. The Hamptons team develop friendly and helpful relationships with their clients and the communications have always been prompt and informative. When glitches occurred - as I am sure they often do - they have gone the extra mile to move things along. I would recommend Hamptons to anyone selling or buying in Windsor.

Patty · 18 June 2019

★★★★★ 5/5

Google

I recently purchased a property and was fortunate to have Jan as the lead agent. From start to finish she was an absolute pleasure to deal with, always quick to respond to any queries and incredibly friendly, warm, and approachable. Her …

Ria · 16 October 2025

★★★★★ 5/5

Google

Brilliant service by the sales team. All of the team have worked so hard to get a great end result. Their dedication and support throughout this process has been excellent. Would definitely use them again.

Karen · 25 December 2025

★★★★★ 5/5

Google

Hamptons recently sold the family home in Windsor and did an excellent job on our behalf. Jan represented us and marketed the house very skilfully, generating a great deal of interest at a time when the market is sluggish. She communicated …

Helen · 16 October 2025

★★★★★ 5/5

Google

We just purchase a family house from Hamptons and just want to say Jan Mercer from Hamptons has been excellent from day one. Very professional and always kept me updated all the way. I would definitely recommend them .

Bill · 22 October 2025

★★★★★ 1/5

Google

My experience with Hamptons, was consistently extremely disappointing. As a tenant I paid my rent in full and on time every month, yet was met with poor communication, delays, and a general lack of responsiveness and accountability …

S · 16 October 2025

★★★★★ 1/5

Google

I wouldn’t waste my time working with these people or maybe just this particular branch, especially Andezlika and that team. So inefficient with the process of things, all they want is MONEY. I would go elsewhere… too many great estate agents around.

Georgia · 17 June 2023

★★★★★ 5/5

Google

We’ve just bought our new home through Hamptons and couldn’t be happier with the service. Karl, who handled the sale, was absolutely brilliant from start to finish, attentive, professional, and always quick to respond. He made the whole process feel smooth and stress-free. Highly recommend!

James · 28 July 2025

★★★★★ 5/5

Google

Jan at Hamptons was great and helped us find an amazing home for our family after a long search. Jan showed us one property and immediately took the time to get to know us and …

Mark · 16 October 2025

★★★★★ 1/5

Google

I am currently renting through Hamptons and the letting side was great, we got everything in order quickly and it was done, props to Ms Holt for that. The horror of our tenancy began a week later when we realised our drain wasn’t working. No one from Hamptons has any definitive answers or information. They decide to play these mind games with you where they send different individuals to “investigate”. This issue has cost us an abhorrent amount of money and ruined our Christmas. They choose to respond selectively. I was looking forward to Christmas in our new house and obviously they have already ruined that. Please do not let through Hamptons. Their sells department must be great but go through the rest of the reviews, only the sales bit is great. Their property management has caused us great emotional distress as well as forced us to live in an unliveable flat. If they compensate us for the amount of losses we’ve had and give us a reasonable amount of time to vacate the property, I will at the earliest possible chance. Pathetic service. The excuse of this being the holiday period could have been used but I have given them fair notice of over 2 weeks prior to the period with several reminders that this period would be approaching and we would need it done prior to it. To add to my review, someone could have died due to the negligence of the property managers, a heavy chandelier has fallen in the flat below us because of the damage. This could have literally killed someone

Sajid · 18 January 2024

★★★★★ 1/5

Google

Dealing with Hamptons was one of the worst experiences I have gone through renting a property. Their email system did not work at one point, 3 times I sent my tax returns and then they wanted them a 4th time. The vetting procedure is awful , having connected my bank to their system to check income, it was unable to obtain the info so I was requested to send statements. Sent Accountants details to then be asked for them again. Was assured several times over probably around 15 phone calls (most from them) and over a dozen emails in a week it was nothing to worry about. Eventually after they asked I prove I had at least £79k of savings and make 12 months worth of payments in a 4 month period I called it a day. To add insult to injury, their BACs system takes 5 working days to return money, not sure where they bank but most genuine institutions have the money in your account within minutes of making payment. Vetting is understandable, however I’m sure it was only a matter of days before they requested a copy of my health report from my doctor or blood type.

Jazz · 17 June 2022

★★★★★ 5/5

Google

We had a fabulous experience working with Hamptons Windsor to sell our property. Jan & George and Jackie did a wonderful job of marketing the property then negotiating and progressing the sale. It was not without it's challenges, as is often the case with these things, but they remained proactive, solutions focused and communicative throughout. Thanks to you all.

Simon · 27 November 2024

★★★★★ 5/5

Google

This is a great agency! they went above and beyond to make sure we settled into our new house quickly. They also answered all of our questions promptly and offered to help with any general questions about settling into our new town! Victoria was the lady we dealt with most but all of the office in Windsor has been great

Katie · 18 June 2019

★★★★★ 5/5

Google

We received a brilliant service when selling our house. Nick, David, Lilly and the wider team were professional, helpful, courteous and just plain nice to deal with. They guided us through some highs and lows and ensured we were kept updated throughout. They really did provide a thoughtful service with lots of personal touches. Thanks Team!

Victoria · 17 June 2020

★★★★★ 1/5

Google

Currently renting a property that Hamptons manage. They are very good at chasing tenants and putting tenants under pressure. They are however, useless in every other aspect of letting and property management. We’ve had nothing but issues from the second we got the keys then they have the nerve to request a review. Well, here you are! I would not recommend as a tenant. Can’t wait to get out of one of their rentals, I’m looking forward to serving notice when the time comes.

R · 26 March 2025

★★★★★ 5/5

Google

Super service from all the team at Hamptons from sale to completion. Jan Mercer and Greg Mealing consistently kept me up to date with proceedings and offered lots of help and advice throughout. Would highly recommend!

Melanie · 11 July 2025