5/5
Trustpilot5 Stars to Sonam
Excellent Customer Service From Sonam. Very friendly and knowledgeable, thank you for your help Sonam !!
Trusted Agent profile · Windsor and Maidenhead
Verified
Prospect Maidenhead reviews in Windsor and Maidenhead
★★★★★
2,294 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,294 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,877
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
Trustpilot5/5
Googlethe customer service is excellent and I would to thank you Emily of being very helpful and kind! Please keep it up the good work!
5/5
TrustpilotQuick Sale
We decided to have our house valued just to get an idea.We were surprised at the value so went ahead and put it on the market with prospect.It went on line on the friday. We had 7 viewings in 4 days. By the end of day 4 we had an offer which we accepted.Can't really complain at this service.My only issue was the agent was late for the first viewing getting stuck in traffic. Not off to a great start but all sorted in the end.
5/5
TrustpilotSasha was on the ball with everything
Sasha was on the ball with everything. Could not fault their professionalism. Always came back with an answer to all my questions. Nice one Sasha keep it up.
1/5
TrustpilotAfter finding a property I liked and…
After finding a property I liked and going through the usual process I was told that all had been agreed and to go forward with everything (like buying furniture to fit in the property). I was then told it hadn’t been agreed then that they hadn’t/had spoken to the landlord and it wouldn’t be available until after the date I had been told. At this point I had nowhere else to go as I had agreed to move out of my former property which was ok as I had paid a holding deposit and was told it was just a delay. Then I was told the price had increased to 2200 from 1600 and the landlord wanted an old couple so I couldn’t have the property. At this point they weren’t even trying to explain the various lies along with it being them who said the property had been agreed and to move forward with them. I had expected professionalism however instead I am left (short term?) Sofa surfing whilst I find an estaré agent who can do what they say
5/5
TrustpilotAmazing experience with Sonam
Amazing experience with Sonam, very detailed and listened to all my questions and needs, cheers Sonam
5/5
TrustpilotGreat experience as whole
Great experience as whole. Natasha showed us round and gave us all the information needed and answered all questions asked! Would highly recommend if you’re looking to buy or rent.
Agent replied · 23 October 2024
Thank you for your 5* review, Tori.
5/5
TrustpilotBeckie Baxter
We have been absolutely thrilled with such a great service that Beckie Baxter provided. She has been absolutely brilliant and what a great asset to the team she has been at Prospect Lettings. She has responded to every question with a prompt response and professionalism. I have only very high review for Beckie. She is undoubtedly a truly great asset at Prospect Team. Many could follow by her professional example.
1/5
TrustpilotAwful communication
Sadly, my buyer has been very very slow with buying my property after I had put in an offer on a house, which was accepted, through Prospect. I informed Prospect at each stage what was happening (or not happening) & that I was having to put my property back on the market. This was in August. When I later contacted them to say my buyer was now proceeding with everything, they informed me that they had sold the property to someone else, in August. Apparently they left a voicemail & text me to ask me to call them. I have no text. I wasn't even informed it was going back on the market. They admitted someone should have emailed or written to me to have told me & admitted the fault was theirs. However, in Sep I paid money for the searches , not knowing it wasn't going to be mine & since I pointed this out, they now say that they believe they did everything to get hold of me- a voice mail to call back & a supposed text- no email, no letter. I have now lost this money. I was warned about their communication, which was why I went with another company. Make sure everything is emailed! Really disappointing!
5/5
TrustpilotSensible and focussed on the sale
We engaged Prospect to sell our property in Jul/Aug. We were initially skeptical of a high st agency and fearful of costs but Colin worked with us and importantly gave us the reality check we needed without embellishing facts to secure our custom, which was highly appreciated in a market that is presently very crowded. Ryan, Grace and rest of the team have been excellent through the sales process. We’re looking to complete soon and hope things go well. We’d definitely recommend Prospect.
5/5
TrustpilotExcellent team and service
We have not completed our sale yet although things seem to be progressing well. I would just like to say that all at Prospect have been excellent from the first contact with Daniel Abreu who came along to value our property, Grace and Tom who have been in control of the viewings and now Nicole who is making sure things move along nicely with the sale and as promised has called me once a week with updates. They have all been very friendly and professional in their work. I would certainly recommend the team at Prospects Estate Agents Maidenhead.
5/5
TrustpilotExcellent communications
Sasha is a pleasure to deal with and extremely efficient in her communications. When a problem arose she dealt with the matter very professionally and empathetically.Would recommend without hesitation.
5/5
TrustpilotExcellent service
Beth was one of the loveliest people I’ve ever encountered. An absolute delight throughout, all round a great experience and super helpful. Thanks Beth! Keep up the good work.
5/5
FacebookHaving worked at Prospect for almost 8 years now I can honestly say I couldn’t be happier to represent such a great company. I’ve worked in multiple offices and the ethos is the same everywhere, clients come first. To the next 8 years!
Agent replied · 14 July 2025
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5/5
TrustpilotBeth and Michael have been superb
Beth and Michael have been superb. Whenever I spoke with them, they had their finger on the pulse and knew exactly what was going on with the sale of our property. The sale went very smoothly and I am quite sure it was down to their hard work.A huge “thank you” to both of you.
5/5
TrustpilotThank you Beth
Thank you Beth! Very attentive and made sure we had a smooth experience from enquiry to contract signing.
4/5
TrustpilotVery professional
I have been renting a large family house using Prospects. Sasha was very professional and always had an answer to my different questions, thanks a lot!
5/5
Trustpilot1 Il Libro Court Renting review
Stefano was very helpful and guided my wife and I through the process very efficiently and effectively.
5/5
GoogleRecently sold our property with Ryan and the team at Prospect Maidenhead. They were professional and courteous throughout the process, and their communication was always clear and prompt. Would recommend.
5/5
TrustpilotDealing with Prospects have been really…
Dealing with Prospects have been really rewarding. Especially working with Agnese Rees has been wonderful. Highly recommend for anyone looking for a house to let.
2/5
TrustpilotAverage service!
Had very good service from prospect when I was viewing the property and when I accepted to move in with references and setting things up. Since I have moved into the property I have had very poor service by the prospect in dealing with issues I had raised before moving into the property. Only a few issue had been dealt with and I am still waiting on confirmation for when the other issues will be resolved.
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with Prospect, dealing with Charlotte and Lauren. The process was very easy and communication was great.
5/5
TrustpilotMostly dealt with Aimee and Callum but…
Mostly dealt with Aimee and Callum but the team on the whole was so helpful right the way through! Highly recommend going through these guys. 5 stars from me
5/5
TrustpilotKurt was really helpful at getting our…
Kurt was really helpful at getting our foot in the door with our prospective property. Easy to get hold off, great service
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