4/5
TrustpilotKatie was very upbeat and enthusiastic
Katie was very upbeat and enthusiastic, had a really nice down to earth chat with her about properties etc. great experience.
Trusted Agent profile · Windsor and Maidenhead
Verified
Prospect Maidenhead reviews in Windsor and Maidenhead
★★★★★
2,294 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,294 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,877
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJust recently purchased our first house…
Just recently purchased our first house with only our first viewing with thanks to Abi Heppner. She has been great towards are property search and highly recommended 👍🏼
5/5
TrustpilotVery professional and helpful service
Very professional and helpful service from Charlotte Morgan 10 out of 5
1/5
TrustpilotIf I could give them zero stars it…
If I could give them zero stars it would be too kind. The most incompetent estate agents that I’ve ever dealt with. They let people in your rented house without notice, they never fix items around the house. They hound you when you’ve given notice to move out. They don’t respond to complaints. They are useless and they try and keep all your deposit!! Stay away from them!!
5/5
Trustpilot5 years of..........
Having dealt with Prospect for the last 5 years I can confidently say Hazel has been amazing. She is efficient, accommodating, understanding and most helpful. She has an excellent client/agent manner and very good at her job. Cannot day I am the easiest tennant to work with and her patience is a great attribute.
5/5
TrustpilotAgnese Rees Marla is the property…
Agnese Rees Marla is the property manager who covers the Maidenhead office. She is extremely efficient, thorough and follows up on all queries. She calls as well as emails to pass on information and ensures she keeps you updated. Agnese was so helpful with my issues and helped me get a final resolution.
4/5
TrustpilotSasha has been really helpful and quick…
Sasha has been really helpful and quick to resolve any outstanding issues that i might have at the property i am renting
5/5
TrustpilotOutstanding!
I would give more stars if I could! The level of clear and efficient communication, support, friendliness, professionalism, I could go on. They have made a stressful process so easy. A huge thank you to Beth, who has been a complete star. Would highly recommend xx
1/5
TrustpilotShop closed at 15:50 on Saturday 2nd…
Shop closed at 15:50 on Saturday 2nd August, sign clearly says 16:00 close time, rushed to pick up property key, got there in time but shop all locked up. Had to find alternative sleeping arrangements for the weekend. SHOCKING SERVICE
5/5
GoogleAfter having experience with other agencies it has been a few years now that we have been tenants with Prospect and I can say that I am really comfortable! Our property manager is Virginia Ayres, a really nice person and above all very professional. We have established a trusting client agency relationship which in my opinion is very important and not always easy to find. Whenever we need something she is always available and ready to help us and quick to solve problems. We are really lucky to have found such a lovely person and agency. Thanks to all Prospect Team. Stefano
5/5
TrustpilotHonest estate agent
Having brought, sold and now renting through prospect. Out of all other agency's I have worked with, I have found prospect to be the most honest, up front and helpful of the agencies. They have communicated all the way through and gone above and beyond in each of their services. Thank you
Agent replied · 23 October 2024
Thank you for your 5* review, Karlene.
5/5
TrustpilotWorth her weight in gold
I was very impressed with my initial greeting from Beth she was both professional and helpful in her manner. She worked extensively and tirelessly hard when I was looking to sell my property and buy with Prospect. Unfortunately due to health issues my needs and wants changed frequently but Beth always met my demands and went the extra mile. Not only this, her voice on the telephone never failed to make me smile and feel warm inside. Just a genuine, professional person and very much an excellent advocate for her company. I hope she is valued professionally at work, in the same high regard as I hold her. We saw so many properties at all different times of the day and Beth never failed to impress us or come up with a new solution.
5/5
TrustpilotReally helpful staff - Abi was great
Really helpful staff, Abi was lovely and ever so helpful. Nothing was too much to ask! Great estate agents. Fully recommend :)
5/5
TrustpilotGreat service from Kate Smith!
Kate Smith has recently taken over management of our account and ever since we've had brilliant service. Prior to Kate we have a number of longstanding issues which are now being dealt with promptly by Kate. Kate is professional, knowledgeable, empathetic and organised.
5/5
TrustpilotGreat service
Great service, Colin Charles, thank you for going above and beyond to help today. We are very grateful.
5/5
TrustpilotCannot fault them as a letting agency
As a landlord I find Prospect easy to deal with and they (especially Agnese Rees) are good at keeping me up to date. The annual summary is useful for working out your tax, although some of the monthly statements can be a little confusing where there are one off maintenance payments.
5/5
GoogleExcellent service, great customer service and care. Big thank you to Liam for helping us find our new home and making things as smooth as possible.
Agent replied · 10 November 2024
Thank you for your 5 star review!
5/5
TrustpilotSasha was first class
Sasha was first class. Very thorough, informative and 'on the ball'. well done and thank you for a hassle free and speedy response with a positive outcome.
5/5
GoogleThe Lettings team were fantastic! They made the whole process smooth and efficient. Highly recommend.
Agent replied · 3 March 2026
Hi Junaid Thank you for your review, so glad you found the process smooth and efficient.
5/5
TrustpilotGreat service
Our property has been managed by Prospect for several years now. Sasha is our most recent property manager. She is professional in her handling of any issues that arise. She is always quick to respond to and sort out any problems keeping us updated on developments.
5/5
TrustpilotLily has been my property manager for…
Lily has been my property manager for the past year. She is a genuine, professional and caring lady who always does what she says she will do. Lily keeps me informed, responds in a timely manner and try to find resolution when needed.
1/5
TrustpilotVery poor service
I had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From then on it seemed I was chasing the office all the time with nobody coming back to me. The amount of phone calls I made and emails , to the manager Jordon and natasha , most of which went unanswered, which I found highly unprofessional and unworkable.Prospect gave such a poor service in my opinion leaving me with no option other than to pull out of the purchase.I would not recommend these to anyone thinking of buying , renting or leasing , find your self a reliable agent .
5/5
GoogleVirginia Ayres at Prospect runs my rental relationship and has been absolutely brilliant at all times. Super responsive, nothing is too much trouble. Thanks Virginia!
5/5
GoogleReally impressed with the Lettings team. They were so helpful and made finding a property easy.
Agent replied · 13 March 2026
Hi Keagan Glad we could help you find a property, we hope you enjoy being there.
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