Trusted Agent profile · Windsor and Maidenhead
Verified
★★★★★
2,293 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,293 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,876
Reviews on Trustpilot
Business-wide
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
Trustpilot5 Stars all the way
5 Stars all the way! Beth has been our point of contact Since the start. She made sure we had everything we needed in order to exchange and even now helps with any little queries we may have. Thank you so much Beth you have been an absolute star! We are looking forward to completing very soon.
5/5
TrustpilotKenny was really helpful
Kenny was really helpful. Showed me around and answered all the questions I had 👌🏼
Thank you for your 5* review, Chris.
5/5
TrustpilotGreat Service
I have been using Prospect for my rental properties for 10 years and can highly recommend them for their service and promptness with responses. They have let my properties very quickly and made the whole letting process very easy for me, kept me informed throughout so special thanks to Jordan, Harrison, Katie and Sasha for all their help
5/5
TrustpilotI have been using Prospect for quite a…
I have been using Prospect for quite a few years now, i cannot fault them, would highly recommend them for a personal and very professional service.
5/5
TrustpilotProperty Management Claudia
I have been dealing with Claudia, who is my Property Manager. She is very helpful, polite and responsive. She is a pleasure to work with!
5/5
GoogleI’ve had such a wonderful experience with Prospect. Harrison has been outstanding in terms of keeping me informed with regards to a property I’ve recently rented. Everything was so easy from start to finish. I’m so grateful for everything …
5/5
TrustpilotGreat service
Saffron has been very professional and helpful. She has always replied on time and very quickly to my emails and phone calls and kept me informed of what was happening at all time. Saffron took the time to understand my position and explain the procedures. Although I was not entirely happy with the outcome it was nothing that she could control.
5/5
TrustpilotGreat experience with Beth
We recently purchased a property with Beth, who managed the whole sales process for us. Beth is very personable, responds quickly and helpfully to queries and her knowledge allowed us to move the sale forward when it needed that extra push. If we were buying another property, Beth would be our go to!
5/5
TrustpilotA very efficient agency
A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.
5/5
TrustpilotThank you Beckie, excellent service
Beckie and the team provided excellent service during my landlord's contract. It really made things easy for me as a buy to let owner with a busy full time job. Impressed with Beckie's attention to detail, communication and resolving any issues efficiently. Yes I would absolutely work with Beckie and the Prospects team again for any of my future property investments.
1/5
TrustpilotSadly had to make a formal complaint…
Sadly had to make a formal complaint about one of their tenants.
Good afternoon, I hope you are well. I'm sorry to hear of this experience. We thank you for your email, please contact the lettings manager Elliott on 01276 538 346 or egarrington@prospect.co.uk for some feedback on this situation. Kind regards
5/5
TrustpilotBernadette was really professional and…
Bernadette was really professional and helpful.
2/5
TrustpilotCharlotte from Prospect was brilliant
Charlotte from Prospect was brilliant. She was very quick to respond to any queries and questions and found the perfect place for me to rent. However, dealing with "goodlord" was a pretty horrendous experience. They are far more interested in trying to sell you insurance, utilities and broadband than anthing else. If being forced to use "Goodlord" be prepared to receive an onslaught of cold-calls, texts and emails, all claiming to be either "on behalf of" or "in connection with" Goodlord.
5/5
TrustpilotCharlotte Morgan was very helpful
Charlotte Morgan was very helpful and kept us updated every step of the way and explaining the whole process.Really appreciate the professional and friendly manner she handled the process for us.
5/5
TrustpilotExcellent service
Excellent service and comprehensive feedback. Always prompt and accurate responses from Ashleigh who looks after our property. Can whole-heartedly recommend as a rental agency.
5/5
TrustpilotKudos to Kate Smith
Kudos to Kate Smith, who took over the management of my property after a period of time where I was I satisfied with Prospect. She really helped turn the account around and am super happy with the proactive approach to property management. Kate is a pleasure to work with.
5/5
TrustpilotReview Sasha Byrne 2021-2022
I would like to extend our big thanks to Sasha Byrne. She is managing our rent for maybe a year now and she’s always been exceptionally helpful, clear in her communications, responsive, dedicated and always striving to meet our needs and requests. An overall high standard of service. Thanks a lot, Sasha!
5/5
TrustpilotExcellent Agency
I interviewed a number of agencies to rent out my brand new flat. I chose Prospect because Harry Pangborn was by far the most professional representative of any of the firms I met. He took a thorough brief and moved things through swiftly, I got the asking price and my property was rented out within 3 weeks of going on the market.
1/5
TrustpilotLack of communication
We rented a flat via Prospect for a year in Maidenhead. After the rental the deposit hasn’t been returned. The agent said she was recommending a full return from the Landlord and would get back to us, then nothing. We have sent repeated emails but got no reply. I even went to their office in Maidenhead and the guy in the shop told me they could not do anything as they are “retail’ only. I told them I would make a complaint to the TDS and they just said “go on then”
5/5
TrustpilotVery professional
Natasha helped me look for a property and I was very impressed with her expertise. Natasha is very professional and provided great customer service. I would definitely recommend her to anyone with the search for a property.
5/5
TrustpilotChira has been a real trooper for us…
Chira has been a real trooper for us this year. Nothing has been to much trouble and she has responded to every email and phone call. Thanks Chira keep up the great work.
Thank you for your 5 star review!
5/5
TrustpilotChira Gavaghan has looked after my…
Chira Gavaghan has looked after my tenancy in a most professional and courteous manner, always willing to help and follows everything through on time and with excellent feedback.Thank you Chira, Steve17 Oxfordshire Place
Thank you for your 5 star review!
5/5
TrustpilotBeth Murphy - Prospect
Beth Murphy has been a star and has been very quick and proficient in all her response and organisation
1/5
GooglePoor communication and lack of effort. I listed my flat for sale with this agency and agreed on a price at the start. In six months, they managed only three viewings and barely communicated …
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