Trusted Agent profile · Windsor and Maidenhead
Verified
★★★★★
2,294 reviews across 3 platforms
59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT
Prospect's office in Windsor and Maidenhead, at 59 High Street, is rated 4.7 out of 5 across 2,294 reviews on three platforms, including 381 Google reviews rated 4.5.
381
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,877
Reviews on Trustpilot
Business-wide
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotMelissa Fisher
As Landlords we have been dealing with Prospect Letting Agency for the last 10 years. They have always been very professional, easy to talk to and very helpful, especially Melissa Fisher who was our point of contact and always happy and willing to sort things out for us. We would not hesitate to recommend her and the agency to any future Landlords or indeed tenants.
5/5
TrustpilotThank you Charlie
I started my search not knowing where to begin. After speaking with Charlie he made the whole process seem very simple and stress free and helped me with my search. After looking at a few properties, I found the one that met all my needs. Once I have reviewed my financial situation and heard from my landlord I will be back in touch!Thank you Charlie for you all your help
5/5
TrustpilotExcellent service …
Since Kodie became the person responsible for my rental property via Prospect she has been effecient, kind , thoughtful and readily available whenever there has been a problem and with sorting queries.
5/5
TrustpilotAbi was such a germ when she took me…
Abi was such a germ when she took me round to view a house. Very professional and passionate about her job.
Thank you for your 5* review, Lucy.
5/5
TrustpilotPerfect team
Perfect team, helped with so much and answered all my questions would be hard for anyone to top this agency
Hello Sam, Thank you for the lovely 5 star review! Amazing feedback :) Kind regards
5/5
TrustpilotKenny, Prospect
Kenny was friendly, shared all the details and promptly and was punctual. Prospect could arrange the viewing quickly and I’d recommend
Thank you for your 5* review, Sudhir.
5/5
TrustpilotThank you so much Abi…
Thank you so much Abi @ProspectCrowthorne, your patience and time in helping us find our ideal home has really been appreciated! Especially all the extra little bits of insight and knowledge you have on the home or area has really been fantastic!Credit to the company.
5/5
TrustpilotThanks to Beth for making it happen in…
Thanks to Beth for making it happen in the end, as a purchaser the conveyance took longer that anticipated due to 3rd party delays. Not an easy job dealing with multiple parties but she got us there, I was literally sitting in the office and ran out with the keys at 4.40pm on moving day! Big thanks to Beth and team!
5/5
TrustpilotReally good experience with Beth Murphy…
Really good experience with Beth Murphy on our purchase, very proactive and always kept us informed, very good communication. It was a complex situation but Beth helped us all the way.
5/5
TrustpilotAs a first time buyer
As a first time buyer, it can be quite overwhelming looking for properties but Demi has been amazing, professional and helpful. I will definitely continue to use this service.
5/5
GoogleMy name is Sarah from Maidenhead and would like to share my house search to rent experience with Prospect. I commend their professionalism and help for securing me a house to rent. Process is so fast and within two days I got the house I …
4/5
TrustpilotVery happy with Prospects services…
Very happy with Prospects services provided to my property. Very helpful property manager @Nancy Suri who is always ready to help and support whenever there is a need.
5/5
TrustpilotGreat service…
We have used Marina at Prospect to manage two of our portfolio and she has been an absolute super star. Very attentive and on the ball. Thanks for everything you do.
5/5
TrustpilotJulie Jacobs Service is Outstanding
My family and I have rented 2 separate properties through Prospect over the last 4 years. Both times we have been fortunate to have Julie Jacobs as our Property Manager. Every time there has been a maintenance requirement, an urgent repair or administrative tasks to attend, Julie has been super efficient, helpful and quick to help. She has made our whole experience of renting through Prospect 5 star.
5/5
TrustpilotFantastic service
Harry helped with our purchase. He was so helpful, professional and very prompt at getting back to me with any queries. I have had such a good experience buying our new home with Prospects.
1/5
TrustpilotNot giving the deposit back
We are still facing challenges with the Prospect Maidenhead branch, particularly with the property manager, Gemma, during our move-out from the rental property. It has been over a month since we moved out, but we have yet to receive any communication regarding the final agreement quote needed to return our deposit. In the second week, they provided an inspection report listing several issues that we had supposedly caused, but there has been no follow-up since then. When we presented evidence contradicting the initial inspection report and pushed for a resolution to expedite the return of our deposit, we received no response from them. The only update we have received is that they have been waiting for a quote for 2-3 weeks, which is concerning as we have evidence disproving many of the claims against us. This experience has been incredibly frustrating and has placed our family in a challenging position as we try to communicate with them to retrieve what is rightfully ours. I strongly advise against renting a property through Prospect in Maidenhead if you wish to avoid such difficulties.
5/5
TrustpilotNatasha was very helpful whilst I was…
Natasha was very helpful whilst I was looking for property in the Ash area. Absolutely no complaints.
Thank you for your 5* review, Stella
5/5
TrustpilotLynne Jones at Prospect is superb
Lynne Jones at Prospect is superb. Nothing is too much trouble, she never misses a thing (we have four properties with Prospect) and she's always on the end of the phone
5/5
TrustpilotI only have good words for the support…
I only have good words for the support Nikki has offer me overth years and would definitely recommend using Prospect.
5/5
GoogleGreat service from Angus. Would highly recommend him. He always get the job done well and efficiently. Have been transferring my portfolio over to him after being so impressed!
Hi Gurveer Thank you for the review. Great to hear the feedback
5/5
GoogleI want to express my sincere gratitude to Samantha Baron for her exceptional service, transparency, and unwavering professionalism. Her dedication and clear communications throughout the tenancy were truly remarkable. Thank you!
Thank you for the 5 star review!
5/5
TrustpilotGreat service - friendly and efficient
Virginia and the team made the sale of our house go much smoother than we could have ever imagined! Paul and Dan were excellent at securing the sale and then Virginia, with her exceptionally friendly nature, was brilliant post-sale keeping us informed every step of the way. Couldn’t recommend the Prospect team highly enough.
1/5
TrustpilotWorst company I’ve ever rented a flat…
Worst company I’ve ever rented a flat with in 7 years in the UK
Hello Davide, We are sorry to hear of your experience, our lettings manager Elliott Garrington will be in touch with you shortly. Kind regards
2/5
TrustpilotI feel so stupid
You know that gut pinch you get when you feel you've been done because you were too gullible? Well... I wrote my initial review in August of 2021 at the beginning of my relationship with Prospect estate agency. I gave them five stars then as I really believed their skilled sales person. He really made me feel trusting in their eagerness to look after my property for me. How naive was I? In fact this is why I did not give a one star review. I believe that my naivety is partly at fault. I don't want to sound vindictive or accusatory towards Prospect so I will detail my story and let you decide if the drop of 3 stars is justified.What broke the proverbial camel's back was this last episode where the tenants reported a leak form the boiler. Prospect rapidly contacted me to get the go ahead to send their contractor for an assessment. This contractor had been used to do prior repairs on the boiler before. He comes back quoting over 550 GBP repairs, the boiler had to be taken off completely to repair a split on the expansion vessel. I suddenly remembered that the boiler had an extended Bosh warranty. I contacted Bosh they promptly sent an engineer. She reported that there was no trace of any failure of the expansion vessel and an 11 GBP pressure valve was changed. In and out in a blink of an eye. Now If you are thinking that this is a genuine diagnostic error, I could agree with you. Only this comes on the back of deluge of similar miss-diagnostics and charges for job that did not need doing. Another (out of many) instance to convince you of the validity of my disappointment with Prospect. New tenants with young kids move in after my previous tenants moved out. Three weeks in, the tenant calls to report a suspected toilet leak in the first floor bathroom. They send picture of a small stain forming on side of the ceiling. Immediately I tell the agency, this leak originates from the bath, the toilet being located on the other side of the room. Instead of communicating this to the plumber they send him to fix a (non-existing) toilet leak. The next day the tenants have another bath and the stain the ceiling is now a meter long right under the bath. They call Prospect to report that the toilet leak is still there. Prospect contacts me with the picture. I tell them in no uncertain terms that this is coming from the bath not the toilet. They send the same contractor. When I asked him what job did he do for the fee I paid him? He tighten the same toilet nut he had tighten 24 hours prior. The following weekend the tenants have another bath and this time the downstairs ceiling is utterly destroyed with thousands of pounds of repairs. The contractor is sent again and guess what? he found the leak... it was coming from the bath. All that time I was yelling this fro the top of my voice and now I am landed with repairs, decoration, and of course the multiple visits to tighten my toilets screw. My wife children and myself have lived in this house for 15 years before renting it. Of course I know if a stain on the ceiling comes for a radiator a toilet or the bath. But no Prospect staff and their contractor knew better than me. When I put them in front of this undeniable evidence, their answer was I could not prove it wasn't the toilet that was leaking. As for the payments for all of the damages? Contact your insurer.... I guess their contractors' got paid and paid again not their problem right? Ok I leave you with a last one since you are such a good audience, bearing with me until now. When the last tenants left, they were kind enough to report what things needed attention in the house. In particular a leaking gutter that cause the downstairs window to rot. Prospect offered their contractor to do the job of course. The gutter and the wooden window go fixed, I think the window alone was over a grand and a half. The wood was painted of course as part of the new repairs. Recently I get a call from Prospect telling me that the tenants are complaining they can't open the window and prospect is offering me to sent their contractor (the windows repair person) to open the painted shut window. When I tell them that the original window was functional, Prospect comes back to me saying I can't prove it because on the initial house report it said that some windows were painted shut at the beginning of the tenancy. This was true three small windows had always been shut from when we first bought the house but none of the main window were. Well although the report does not explicitly list the offending window as painted shut according to them I have no recourse and if I want this window to be opened, they have just the man for me. I have to say I started this rental a bit by accident and I was very naive since then I have spoken with trade men in the know. They told me that it's a open secret that Agencies get kick backs from the contractors they use.
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