Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBased on multiple home purchase experiences within the family through Frost Windsor, I can confidently say they are the best estate agency we dealt with!
We purchased our first house from Frost Windsor, sold it through them to upgrade to a bigger house which we also purchased through them. Our family did the same. I would recommend them at any time (we’ve been dealing with Frost Windsor over the years!!) and the service remains great.
Honest and Friendly staff (everyone at the office) who go above and beyond for their clients. Chris did a tremendous job to move the sale and purchase smoothly and put us at ease during each step. He always made time to provide advice and guidance where we needed it.
A huge Thank you to Chris, and his team for everything you have done for us. And our family!
Duaa · 22 February 2025
★★★★★ 5/5
TrustpilotExtremely supportive and helpful staff member
Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants
Carolyn · 19 December 2025
Agent replied · 22 December 2025
We appreciate you taking the time to share your positive experience. It's great to hear that you received such helpful support with your new tenant documentation.
★★★★★ 5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
Sue · 25 April 2024
Agent replied · 26 November 2025
Hello dear, Pardon me for writing on your timeline. I notice you always share excellent posts. I've checked your profile to see your lovely posts and beautiful pictures. I believe you are a woman of integrity. I'd love to be your friend, but sending you a friend request without your permission is rude and disrespectful. If you don't mind, send me a friend request so we can be friends and have a nice conversation. If you find this message embarrassing, please pardon my manners. Thanks
★★★★★ 5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
Mark · 20 May 2026
Agent replied · 24 May 2026
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
★★★★★ 5/5
GoogleThe Lettings team at The Frost Partnership Windsor are extremely professional. We have always had a good relationship with them and have used them for many years to rent out our properties in Windsor. Tracey and Sinead do a great job! Sinead is my go to person and could not be more helpful from viewings to moving in. Nothing is too much trouble for her. I highly recommend this great team at Windsor.
Clewer · 23 October 2023
Agent replied · 22 October 2024
Many thanks for leaving this 5* review for our Windsor team, very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleUpon moving into one of the properties Frost Partnerships manages, I requested to have one alarming issue resolved and to also have something removed.
Throughout the entirety of the tenancy I raised concerns around a pre-existing issue, which I raised during my initial viewing, and up until the end of tenancy was never resolved - a radiator was constantly on full heat and had no way of being turned off since the thermo stat was off, and the dial on the radiator was fully snapped off and left on the floor. This resulted in an uncomfortable living experience, particularly during the warmer season, and what made matters worse around this particular period was not having access to any of the windows since no keys were provided - can you imagine the sweltering heat trapped in a first floor apartment during a heatwave?
Future and current tenants should also forget having any damaged appliances replaced. I was told numerous times I will be charged if an engineer is sent out and find there’s no issue, even when the reported items was damaged/ broken before my tenancy.
The Lettings team are also happy to leave you without access to essential appliances for months on end since the only response you’ll get from them is ‘I’m currently out of office until…”
For instance, I went into the tenancy without an oven, and I ended the tenancy with no oven. I was also left without a washing machine for several months on end, which resulted in me having to ask my friends to use their appliances. This is totally unacceptable, specially for the rates they charge for rent!
Furthermore, the damaged appliances recorded on the inventory check-in seem to go unnoticed on their checkout reports since the agency had the audacity to invoice me for their outstanding and ongoing subpar condition.
I strongly advise any tenants renting through this agency to be vigilant and ensure to have a paper trail.
I ultimately question the credibility of the reviews posted on behalf of this estate agents.
James · 15 July 2025
Agent replied · 26 July 2025
Thank you for your recent Google review. I would like to sincerely apologise that the service you received fell short of your expectations.
Your feedback is extremely important to us. It helps us review our internal processes and ensure that we’re doing everything we can to provide the level of service our clients and tenants deserve.
Radiator: Having reviewed all correspondence on your file, the first recorded mention of the radiator and oven issues were on 25th April 2025, which was around 11 months after your tenancy began. Prior to this, we had multiple emails from your starting on 14th June 2024, concerning the headboard removal and window keys. You later advised that not all keys were compatible, and we promptly reported this to your landlord. As your landlord insists on dealing with all maintenance and instructs her personal contractors, we were unable to act directly. You chased an update on 27th June, but again, there was no mention of the radiator or oven at that time. The landlord's contractor eventually attended and resolved the window handle issue by 6th August 2024.
Oven: Our records show that the oven fault was again first raised during a routine property inspection on 24th April 2025. At that visit, both the oven and radiator issues were reported and included in the inspection report sent to your landlord the same day. The landlord responded on 28th April, requesting that you check the fuse board, which you did on 1st May, confirming it had not tripped. You also served notice to vacate that same day. We notified the landlord immediately, and she advised that she would instruct her own contractor to attend the following day.
Washing Machine: This issue was more protracted due to the appliance being under warranty, which meant the landlord had to deal with the manufacturer directly. We understand there were two unsuccessful visits, and a replacement was then supplied. Unfortunately, this replacement also developed a fault, requiring further warranty appointments. I completely understand how frustrating and inconvenient this must have been for you, and I’m very sorry for the delay and disruption it caused.
Summary: In summary, the oven and radiator concerns were not brought to our attention until April 2025. Once made aware, we acted promptly by informing the landlord, though ultimately we were dependent on her and her contractors to carry out the necessary works. Regarding the washing machine, while we sympathise with the inconvenience caused, we feel The Frost Partnership did all we could to facilitate a resolution, albeit within the constraints of warranty arrangements and the landlord’s chosen contractors. If you have correspondence showing these issues were reported sooner please forward them so I can again investigate.
Our Director of Lettings has tried to reach you by both phone and email, as we would genuinely value the opportunity to speak with you directly. We are committed to learning from this experience and would appreciate the chance to have a constructive conversation and hopefully restore your confidence in our service.
Kind Regards
The Frost Partnership
★★★★★ 5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
Jonny · 1 September 2026
★★★★★ 5/5
GoogleChris and Denise at Frost Windsor have bent over backwards to get the sale of my flat over the line. Between Chris's knowledge of Windsor and Eton Wick is outstanding, and Denise's persistence to see things through they make a great team. I can not honestly thank them enough!
Charlotte · 1 December 2024
Agent replied · 8 December 2024
Hi Charlotte - Many thanks for writing this 5 star Google review for our Windsor Sales team. It was great to hear that Chris's outstanding knowledge of Eton Wick and Windsor and Denise's persistence to see things through got the sale of your flat over the line. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotFantastic Team
This was a very personal rollercoaster and stressful journey. Jordan Horne and Kirsty Woodley were exceptional and supported me along the way.
Wendy · 16 October 2025
Agent replied · 17 October 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotEasing the daunting process of buying
Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.
Mr · 21 May 2026
★★★★★ 5/5
GoogleAn amazing, efficient and professional service from Chris and team at the Frost partnership in Windsor. The whole process from start to finish was hassle free and my house purchase was could not have been smoother. Thank you so much Chris for your amazing customer service, I felt so relaxed. I have never had a house move complete so quickly and promptly. Cannot thank you enough 🙏🏽
I · 25 December 2023
Agent replied · 24 December 2024
Hi Indy - Thank you so much for taking the time to write this fantastic 5* review for Chris from our Windsor Sales team. We are delighted to hear that you received such amazing, efficient and professional service. We will pass your comments on to Chris and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
Jasbir · 27 August 2026
★★★★★ 5/5
TrustpilotTom has been totally professional…
Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.
B · 21 May 2026
★★★★★ 5/5
GoogleA very efficient set up, with all meetings/viewings happening on schedule with no issues. Follow up questions and guidance through the entire process was hassle free, and nothing was too much trouble. Post a successful letting, further follow ups to check all was in order. At all times we were made to feel like a valued client, and all our questions answered swiftly and showing a good understanding of things from a prospective tenants viewpoint. Many thanks to Tracey Brooks for making the whole thing a lot less daunting than we had imagined it could be.
Neil · 23 October 2022
Agent replied · 22 October 2024
Hi Neil - Many thanks for taking the time to write this fantastic 5* review for Tracey from our Windsor Lettings office. We are delighted to hear that you were made to feel like a valued client at all times, and that all your questions were answered swiftly. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAn amazing, efficient and professional service from Chris and team at the Frost partnership in Windsor. The whole process from start to finish was hassle free and my house purchase was could not have been smoother. Thank you so much Chris for your amazing customer service, I felt so relaxed. I have never had a house move complete so quickly and promptly. Cannot thank you enough 🙏🏽
Indy · 23 October 2023
Agent replied · 22 October 2024
Hi Indy - Thank you so much for taking the time to write this fantastic 5* review for Chris from our Windsor Sales team. We are delighted to hear that you received such amazing, efficient and professional service. We will pass your comments on to Chris and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe used Frost to move home and could not recommend them enough. Nicola was super helpful and efficient and made the whole process so much easier , kept in regular contact with updates. We would highly recommend The Frost Partnership in Windsor.
Joanne · 24 November 2024
Agent replied · 8 December 2024
Hi Joanne - Many thanks for writing this 5 star Google review for Nicola and our Windsor Sales office. It was a pleasure to hear that Nicola made the whole process so much easier and that you would highly recommend The Frost Partnership in Windsor. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe had an exceptional experience with Frost Windsor. Chris went above and beyond to support us with the move. Friendly, professional and understanding. The best estate agents around! Marianné
Enrise · 7 May 2025
Agent replied · 26 July 2025
What a great review! Many thanks for writing this fantastic 5 star Google review for Chris and our Windsor Sales team. It was great to hear that you had an exceptional experience with Frost Windsor. We will pass your comments on to Chris and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotWe reviewed a bungalow accompanied by…
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.
Barry · 14 May 2026
Agent replied · 24 May 2026
We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleI recently moved to Windsor after finding a property through the Frost Partnership. I was under a tight timeline to move out of my old rented accommodation to a new place to live with my family, I wasn’t keen on renting again and was lucky enough to find a house I really liked. The Frost Partnership helped enormously, particularly Nicola Thornton, to meet my timelines - chasing updates from solicitors (buyer and seller sides), keeping me posted throughout the process and provided a very professional service
Erlend · 23 October 2021
Agent replied · 22 October 2024
Many thanks for taking the time to write this 5* review for our Windsor Sales team. We are delighted to read that Nicola especially helped enormously to meet your timelines and provided a very professional service. We will pass your comments on to her and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
Google3 months ago, my world was turned upside down when neither of my parents could no longer drive. It left them with no choice to sell their beloved home of 55 years in Old Windsor and move just up the road from me. We had 2 estate agents visit the property and straight away I knew Frosts was the one Nicola Thornton was so caring and knew what an upheaval this would be for them. I have handled the transaction on behalf of my parents Nicola, Denise, Chris at the Windsor office have all been fantastic. Nicola I would personally like to thank you for all the kindness that you showed nothing was never too much trouble. I would certainly recommend Frosts a first class and caring service. Colin Finchampstead.PositiveResponsiveness, Quality, Professionalism, Value
Colin · 23 October 2021
Agent replied · 22 October 2024
Hi Colin,
Thank you so much for your 5 star review. That's fantastic to read; we're so pleased the Windsor team provided you with a first class and caring service throughout, especially Nicola Thornton. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
Miss · 21 May 2026
★★★★★ 5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
PRAV · 20 May 2026
★★★★★ 5/5
TrustpilotWe had a fantastic experience with…
We had a fantastic experience with Chancellor’s in Chipping Norton when selling our property. The team provided excellent service throughout the entire process, professional, responsive, and supportive at every stage. Everything was handled smoothly and efficiently, making what can be a stressful time far easier.
Merlin · 22 August 2025
★★★★★ 1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
Naz · 25 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
