Trusted Agent profile
★★★★★
135 reviews across 1 platform
27 Lynton Way, Windle WA10 6EQ
Burns & Reid Ltd's Windle office at 27 Lynton Way is rated 4.6 out of 5 across 135 reviews on 1 platform, including 135 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Windle office, from every platform, shown as written. First names only.
5/5
GoogleI had an exceptional experience renting with the Burns & Reid Team, particularly thanks to Chris, Ellen, and Mike. Their professionalism, responsiveness, and dedication made the entire process seamless and stress-free. They were always available to address any questions or concerns, providing outstanding support every step of the way. I highly recommend Burns & Reid for anyone looking for a reliable and supportive one. Thank you for all the support.
5/5
GoogleSo pleased that we chose to sell our house with Burns and Reid rather than an “online” estate agent. This was our first house sale and the help, advice, support and regular updates that we received from the team at B&R was excellent. I just don’t think that we would have got that personal touch and proactive service elsewhere. They have no upfront fees and gave us a fixed price that is only paid once the sale has completed. Having sold our house, it was our intention to rent whilst looking for a new home and we would have loved to have used B&R for that too, but as we are moving out of the area, it wasn’t possible. Many thanks to Paula, Stuart, Carol and Chris.
Hello, thank you so much for a very positve and very welcome review, it's been a pleasure to meet you both and we all hope you'll be really happy in your new home, we'll miss you when you move, kind regards and all best wishes, Paula, Stu, Carol & Chris.
5/5
GoogleI have recently ended a tenancy managed by Burns & Reid. From the very first day of my lettings enquiry to the end of my tenancy nothing was ever to much trouble for any of the people I contacted and at the very beginning of the tenancy when there are minor hiccups or issues there was always someone to contact who would help to resolve any issues, this included an out of hours call on a Sunday. Special thanks to Chris who has never been anything other than helpful. If you're planning to rent or even buy then don't think twice about using Burns & Reid.
Hi Tony, thank you so much for taking the time to leave us a google review, it's really appreciated and so good to hear that you were happy with our agency, best wishes from all of us, Paula, Stu, Chris, Carol, Sarah & Sarah.
5/5
GoogleEnormous thanks to everyone at Burns & Reid especially Paula and Chris. My move went very smoothly but hit a hiccup right at the end, through no fault of B&R or myself. They helped to sort everything out and made me feel I was being looked after by people that know what they're doing and care enough to make it happen. Its not often that we hear of this high level of professionalism, genuine desire to help and super efficiency but this is what I received and it certainly helped make the move a very pleasant one. I would very highly recommend Burns & Reid.
Dear Mike, thank you very much for your kind words, we were so sorry that through no fault of your own you were left in a situation that was causing you so much stress and anxiety, we're so glad that it was all resolved and we hope you enjoy living in your new home. Kind regards Paula
5/5
GoogleBurns & Reid have just successfully marketed my 3rd house sale. I have no complaints about their service - they are always responsive and I would recommend them to others selling in the area.
Thank you for your review! We are so glad that we could help you with your house sales
5/5
GoogleReceived excellent customer service from nicola Wouldn't hesitate to recommend using estate agents. Staff were prompt to help with queries and returned calls promptly with updates on progress. Thank you for your excellent service
Thank you for your lovely review! We are glad we could help you with your house move
5/5
GoogleAn absolutely brilliant company from start to finish. Great communication and go above and beyond, cant fault them! A massive thank you to Chris in particular for all your hard work ☺️
5/5
GoogleGreat estate agents. Highly recommend they don't take long to sell your house highly recommend. I'm waiting to put my house on the market very shortly
Thank you for the kind review!
5/5
Googlei rented a property for 7 years with burns & Reid & was very throughly happy with there care especially Ellen & mike xx
5/5
GoogleWe have sold a couple of houses through Burns and Reid and always find them to be very friendly, and very professional at the same time. Nothing seems too much trouble. They always call to give you feedback and are at the end of the phone if you need them. I wouldnt hesitate to recommend Paula and the team for the services they provide.PositiveResponsiveness, Professionalism
Hello and thank you for your review, its been our pleasure to meet you and help you sell your properties, all best wishes Paula & Stu
5/5
GoogleExcellent- did a great job of finding me a tenant. All requests dealt with promptly and emails answered really quickly. Only use these for my properties
Thank you for your review! We are so glad we could help you with your property!
5/5
GoogleTornado hit us and the response was within 30mins. Repairs where made that day, roof was fixed, window was fixed. The garden is getting fixed within a week. Such an amazing agent, Chris has been brilliant to communicate with. Would 1000% recommend Burns and Reids. Always welcome and when issues occur, our problems are solved quickly.PositiveResponsiveness, Quality
Hello Molly, that must have been a quite traumatic thing to happen, don't think we've had to deal with many tornado's in our time! stay safe, best regards Paula
5/5
GoogleAs a renter, you don’t always get the best treatment and consideration when viewing properties and during your tenancy, but on the first viewing with Burns & Reid I told my partner that this estate agents were just different. We’ve had a lot of interactions with estate agents over the last 10 years of renting and by far Burns & Reid have been the best. Chris is our primary contact and he’s the most down to earth, genuine and kind person and he’s helped us through every stage of our new tenancy from the initial viewing, to the application process and collecting the keys - it was completely different to any tenancy process we’ve been through and you can tell they actually care about the properties they rent and their tenants. Thank you for connecting me with my dream rental property and for treating us so well 🌸✨
1/5
GoogleI initially had a good experience with BR, but serious issues arose during my sale. BR recommended an asking price of £380k, £400k; I suggested £350k for a quick sale. The house sat on the market for over three months with no viewings until I gave notice in January 2023, after which viewings began. A buyer offered £300k, then £320k within 24 hours, described as an “almost cash buyer” ready to proceed if I took the property off the market. BR confirmed it was a family home purchase, not a development project. I accepted and turned down a higher offer that day. Six weeks later, my solicitor revealed the buyer required a mortgage, and I discovered BR was marketing his property, creating a chain. I also turned down a second higher offer based on the agent’s assurances that all was proceeding well, even though he knew otherwise and that there was a real risk the chain could collapse, as he had failed to mention that the buyer planned major works requiring the freeholder’s consent. In April, BR said the sale collapsed because the freeholder refused permission for an extension critical to the buyer. This condition was only disclosed to me following the collapse. Communication from BR lacked transparency, and important details were withheld throughout the process. After a very lengthy process, The Property Ombudsman advised that my complaint might be better resolved through the legal system due to its limited powers. My advice: be very cautious when dealing with BR, especially if you want clear, honest communication.
5/5
GoogleI’ve recently left my rented property and Chris Owen has dealt with everything and can’t thank him enough 100% best service
Thank you for your kind review! We really appreciate it!
5/5
GoogleChris and Ellen in the Lettings team are great. Communication has been clear and prompt and super friendly throughout the process!
Thank you for your review! We really appreciate it!
5/5
GoogleReally happy that I came across Burns and Reid ltd At a really stressful time of finding a home they have been so supportive, reliable and responsive. Chris was wonderful and a joy to speak to on the phone. Definitely would recommend. Thanks so much to everyone from the team
5/5
GoogleFantastic service, professional and fast....cannot recommend Sarah & the amazing team at Burns & Reid enough. Thank you.
5/5
GoogleI’ve had a fantastic experience with Burns and Reid. I was renting a property through them and they were always professional, responsive, and supportive. More recently, they helped me find a property to buy and guided me through the entire purchase process with incredible care and efficiency. The team is genuinely friendly, helpful, and a pleasure to deal with. I couldn’t recommend them more highly!
5/5
GoogleWe have been letting a property were by the let has been run by Burns and Reid. For the 2.5 years Chris (and the company) have been amazing! Chris is always happy and friendly. Chris has resolved any of the issues we have had straight away. I can’t recommend Chris and Burns and Reid enough! Thank you
Hi Stephanie, thank you for taking the time to give us such a lovely review, always here to help,
5/5
GoogleVery good service, always helpful and prompt replies
Thank you for your kind review! We really appreciate it
5/5
GoogleA reliable agency powered by a proactive, expert team.
Thank you for your kind review! We really appreciate it!
5/5
GoogleProfessional, experienced, efficient and friendly. Would recommend highly
Thank you for your kind review! We are so glad we could help you.
5/5
GoogleI have used Burns & Reid Ltd for the past 4 years (tenant), and they're fantastic, especially Chris! Really prompt in replying to emails and returning missed calls. Nothing was ever too much trouble and overall I couldn't be happier with their service. Would recommended 100%
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burns & Reid Ltd's Windle office has 135 reviews across 1 platform: 135 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Burns & Reid Ltd Windle is rated 4.6 out of 5 across all 135 reviews, and 4.6 out of 5 on Google from 135 reviews, checked 9 October 2026.
Burns & Reid Ltd Windle, 27 Lynton Way, Windle WA10 6EQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.