Trusted Agent profile
★★★★★
180 reviews across 1 platform
2 Black Swan Buildings, Southgate Street, Winchester SO23 9DT
Part of Winkworth, see every office.
Winkworth's Winchester office at 2 Black Swan Buildings is rated 4.9 out of 5 across 180 reviews on 1 platform, including 180 Google reviews rated 4.9. Checked 9 October 2026.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleWinkworth Winchester were fabulous from the beginning to the end of my tenancy. Karen and Dominic were amazing, very helpful, friendly and professional. Highly recommended ☺️
Thank you Luke, that's wonderful to hear! Really appreciate the review, and best wishes from the whole team, regards Bill
5/5
GoogleKaren was exceptionally helpful during our rental search. She's highly professional and facilitates smooth communication with landlords. Truly the best real estate agent we've encountered. Highly recommended for her great code of practice and excellent service!
Thank you so much for the excellent review Oguz! Very pleased you are happy with how we have dealt with your search... I will pass on your positive comments to Karen. best wishes Bill
5/5
GoogleFrom my first approach to Winkworth when looking for an estate agent long before I put the house of the market, I was impressed by their knowledge of the houses in the area, practical suggestions about what to do and not to do, how to pitch the sale and what to expect. Subsequently, in times of a far-from-buoyant market, they were pragmatic, honest and reassuring, and towards the end , they managed sales progression with tenacity and tact. I am so grateful to every member of the team.
Hello Lesley. Thank you very much for putting your trust in our team with the sale of your home... Also many thanks for the wonderful review of the team, which is very much appreciated! All the best, Bill
5/5
GoogleWinkworth Winchester were fantastic in helping us sell our home and purchase our new home! Dan, Charlotte and Paul were incredibly friendly, knowledgable and professional throughout. They helped us navigate the difficult market and provided advice and their expertise at even the most testing of times. Thank you so much all!
Hello Imogen, thank you so much for the excellent review. We are all delighted to have helped with your sale and your purchase and wish you all the best in your new home! Thank you for your business, Bill
5/5
GoogleDonna at Winkworth was fantastic from start to finish. Clear, accurate, and always contactable, she guided us through a tricky chain with professionalism and care. She made the whole process far less stressful and we couldn’t be happier in our new home. Highly recommend!
Thank you for the wonderful review PJ! I am very glad Donna made the whole process smooth and stress-free for all concerned. Fantastic that you have settled in so well, all the best Bill
5/5
GoogleI cannot express enough the professionalism and kindness given while I was letting a property from Winkworth Winchester Estate Agents. Dominic showed me the flat and I carried on with Karen who took care of the rest of the letting process. She was patience, kind and very professional at all times. I will recommend it to everyone. Well done!
Good Morning Lola, and thank you very much for the glowing review of our fabulous letting team here! I am glad we were able to help with it all. Best wishes, Bill
5/5
GoogleThis is the first time I have used Winkworth Winchester for a tenant find service only. Dominic, Karen and the team have been amazing, responsive, efficient and professional throughout securing me a great tenant in record time. Many thanks.
Hello Jilly, so glad we have been able to help you, and that the team have lived up to expectations! Thank you very much for the lovely review and for your business, regards Bill
5/5
GoogleWinkworth is by far the best lettings agent in Winchester. I have mainly dealt with Ceri Evans. She is extremely helpful and very efficient. Ceri even answered my call on her day off and sorted the problem! She is a major asset to the Winchester letting business. I cannot recommend Winkworth highly enough. Five Stars!PositiveResponsiveness, Quality, Professionalism, Value
Hi Tony. Thanks very much for commenting on our service. So pleased that you are happy with what we have done for you! Kind Regards, Bill
5/5
GoogleWe purchased and sold our house through Winkworth. The team at Winchester Winkworth really communicate well together - Charlotte, Paul and Dan were always up to date where our sale was. Definitely value a designated sales progression person (thanks Donna!) - no doubt that this kept our chain moving and made the whole move a reality.PositiveResponsiveness, Quality, Professionalism
Hi Alison. So glad we could help you with both your sale and your purchase, and hope you have settled in well. Thanks very much for the excellent review! regards Bill
1/5
GoogleRenters and owners be aware! I tried to stay positive and previously gave this agency a higher rating even though their performance was lacking for us. They failed us miserably at the end of our lease They have a great deal of turnover internally. They showed no urgency or much care in diligently solving m by major issues we h d with property. They treat their renters as second class citizens not Listening to them or swiftly responding to major issues of leaks or infrastructure issues. They clearly give all their attention and devotion to the owners who pay them and not the unfortunate renters who have to endure many challenges. I bluntly expressed this to their new manager. He said he will make a note of it. At the end after all we endured and all my utmost care of the rental property, which even the owners noted, they had us pay heavily on the owners behalf for a problem that I had reported months before to their previous opération manager during his last walk though and explained the cause having nothing to do with us. They had not reported the issue and never followed up with us for an explanation and prevention. They are not transparent with the renters and don’t share their walk-through reports even after we asked for it after we realised the older manager had not reported the issue that I had shared with him months before and never followed up with us or asked us for a fix. They supported the owners in having us pay for the cost of the maintenance of a poorly built house with cheap appliances and fixtures that kept falling apart. Ironically once I met the owner on a visit, he told me personally that the agency served no purpose especially with how I took care of the property and that he will no longer use them. That seems to have happened after we moved our. I needed to share our very unfortunate experience with this agency and their client to forewarn future renters who are not supported and the owners who might not be getting full timely reports of issues reported verbally during walkthrough's.
Hello Houri, I note you have amended your review since you left the property. I am sorry you felt the need to revisit your comments and ultimately were not happy with our service in retrospect. Some of your comments are a little strange, as the property management team has not changed recently, all that has changed is that you have left the property...... Having reviewed the files, I can see that both we and the landlord responded to and dealt with all the issues you raised in a timely manner throughout your lengthy tenancy. I should also point out that your report is entirely wrong, the landlord has supported our management of their home completely, remains very happy with us and indeed we will continue to act for them.
5/5
GoogleVery professional and friendly service when buying and selling with Winkworth in Winchester in 2021/2022. Paul, Charlotte, Donna, Bill and team were a pleasure to deal with, and clearly very knowledgeable about the local market. Thank you for all your help - we are really happy in our new home!
Thank you so much for the great review Caroline! The team are all very happy to have been able to you with your move
5/5
GoogleI wanted to extend my sincere thanks for the outstanding service we've received in securing our new tenancy. From the beginning, Karen's professionalism and attention to detail have made this process incredibly smooth. We truly appreciate her expertise and dedication to ensuring a positive experience. The timely updates and clear communication from the entire Winkworth team have been invaluable. We are confident in our choice to move forward with Winkworth and look forward to a seamless transition into our new home. Thank you all for your exceptional service and commitment to excellence. Best regards, Maryna
Hello Maryna, thank you for taking the time to write a review! We are delighted you have had such a positive experience - I will pass on your and my thanks to Karen for a job well done! Best wishes, Bill
5/5
GoogleI am writing to express my heartfelt gratitude for the exceptional service and support I have received throughout the process of securing my new tenancy. From the initial stages of the application process to the confirmation of payments and the upcoming move-in, your professionalism and attention to detail have truly stood out. Karen, your expertise and dedication to your role as an agent of the highest caliber have been instrumental in making this experience remarkably smooth and reassuring. The timely updates and clear communication have further highlighted the team's commitment to providing a superior level of service. I especially appreciate Karen's prompt responses to my inquiries and her proactive approach in coordinating various aspects of the move. Once again, thank you for your professionalism, courtesy, and the excellent service provided. I will gladly recommend Winkworth to friends and colleagues based on the outstanding experience I've had. Best regards, Nick
Hi Nick, so kind of you to leave such a thorough review! I am very glad to hear you have had such a good experience with the Lettings team. Hope you enjoy your new home! Regards Bill
5/5
GoogleKaren and Dominic were extremely helpful in finding our new flat. Great service.
Thanks for the excellent review Jack, and very glad we could help with your search! Hope you settle in well, regards Bill
5/5
GoogleThe team at Winkworths were fantastic throughout the sales process. Donna was supportive, proactive and helpful in every respect. I would thoroughly recommend Winkworths and would certainly use them again.
Dear Alice, thank you so much for the excellent review. It is much appreciated and the whole sales team hope you will be very happy in your new home. Best wishes, Bill and Dan
5/5
GoogleWe would like to say what a pleasure it was to deal with Donna at Winkworths as she was very professional and efficient when looking after our sale progression . She was in contact weekly without fail .Excellent customer service . Throughly recommend! Thank you Mr and Mrs Harris
Dear Izzy. Thank you very much for the great review of our sales service and in particular of Donna! Hope moving day goes very well! Regards, Bill
5/5
GoogleI am very pleased with the services provided by Winkworth for managing my property. In particular I would like to thank Ceri who is very professional and efficient in her work. She is always quick in response to any enquires or questions that I have had. Keep up the good work!PositiveProfessionalism
Hello Vikkie, and thank you so much for the review. Delighted to hear you are happy with our Management service, regards Bill
5/5
GoogleThe team at Winkworths were fantastic throughout the sales process. Donna was supportive, proactive and helpful in every respect. I would thoroughly recommend Winkworths and would certainly use them again.
Dear Alice, thank you so much for the excellent review. It is much appreciated and the whole sales team hope you will be very happy in your new home. Best wishes, Bill and Dan
5/5
GoogleI feel very fortunate to have met Karen and Dominic from Winkworth. They have been extremely efficient and helpful throughout the process, which allowed my tenancy to be completed smoothly and quickly. I’m very grateful to both of you!
Hello Doris Thanks you for the excellent review, and so glad we could help you find your next home! Thanks Bill
5/5
GoogleWe used Winkworth to sell our property. They were professional and down to earth from the start. Daniel was very clear when doing the valuation and happy to answer our stupid questions. Paul was great when it came to viewings and then dealing with offers. And Donna was amazing at making sure everything was coming along nicely, even when we had a solicitor problem, she made us feel like everything was being done to sort it. We're so glad we chose them to sell our house. Would highly recommend Winkworth!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTanya was a great property manager & couldn't have been more helpful when dealing with some issues at the end of our tenancy. Thank you so much!
Hi Lily, thank you for the excellent review of Tanya's property management! We really appreciate it, all the best Bill
5/5
GoogleOnce meeting Paul @ Winkworth and having the opportunity to explain exactly the type of property myself and my partner were looking for Paul quickly came back with a few options (even slightly outside of our initial thinking). To our great surprise the first property introduced to us which was outside our initial remit and area turned out to be the property we have gone on to purchase. After the initial negotiations (which happened quickly) we quickly moved into the purchasing process. Donna (Winkworth) took over from here. Donna provided an A1 service. Always available to answer questions and aided in a complicated purchase process (due to COVID-19). I cannot recommend enough buying from Winkworth. The service level's you'd expect from the very best agents in the country. Our personal thanks to Winkworth and especially Donna!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBuying my first property during lockdown seemed like a really daunting task, but Winkworth Winchester made sure everything ran smoothly from start to finish. Thank you so much to Donna for being so professional and on the ball with chasing solicitors on both sides of the sale. As a first time buyer there were plenty of things I didn't understand, however, she took the time to thoroughly explain and guide me through each part of the process. I cannot recommend enough!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe sold our house through Winkworth. I can't fault their service. Excellent communication at all times. Calls and emails returned quickly and efficiently. Daniel, Charlotte and Paul were so easy to deal with at the beginning of the house selling process and always provided an incredibly professional service. Donna, the Sales Progressor, has been a fantastic contact at Winkworth once a sale had been established and she been very supportive during the ups and downs of moving whilst keeping us in the loop at all times. I would highly recommend Winkworth Estate Agents and wouldn't hesitate to sell through them again in the future (although I hope I won't be moving any time soon!).PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Winchester office has 180 reviews across 1 platform: 180 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Winkworth Winchester is rated 4.9 out of 5 across all 180 reviews, and 4.9 out of 5 on Google from 180 reviews, checked 9 October 2026.
Winkworth Winchester, 2 Black Swan Buildings, Southgate Street, Winchester SO23 9DT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.