5/5
GoogleKarl was amazing agent who was able to get this booked in for me quickly and proficiently - patient as well whilst I ft my parents aha! Understanding of my quick turnaround needed and got it all sorted over 2 days! Thank you!
Trusted Agent profile · Winchester · Hampshire
Verified
Martin & Co Winchester reviews
★★★★★
1,477 reviews across 4 platforms
4 Romsey Road, Winchester, Hampshire, SO23 8TP
Part of Martin & Co, see every office.
Martin & Co's office in Winchester, Hampshire, at 4 Romsey Road, is rated 4.7 out of 5 across 1,477 reviews on four platforms, including 1,305 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
1,305
Reviews on Google
This office
43
Reviews on Facebook
This office
3
Reviews on The Trusted Agent
This office
126
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Martin & Co Winchester
Here at Martin & Co Winchester, we're proud to provide specialist advice, guidance, and support across all areas of the property investment market to the communities of Winchester, Alton, Alresford, Petersfield, and surrounding areas. Director Julian Bessey is an active property investor and experienced landlord himself,and brings with him first-hand understanding of the needs of landlords and investors alike, as well as extensive knowledge of the local area. Julian and his highly experienced and dedicated team specialise in finding, preparing, letting, managing and selling investment properties. They have supported many individuals in finding their perfect investment property and are always on hand to offer advice and support - whether it's your first foray into becoming an investor, or you've been doing it for years. If you're looking for expert guidance on any area of property investment, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Winchester get you on the move.
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Google5/5
GoogleI had a really positive experience with Georgie, who helped me find and rent my flat. She was incredibly helpful, professional and friendly throughout the whole process, always keeping me updated and making everything as straightforward and stress-free as possible.
5/5
GoogleMolly was incredibly helpful in guiding us through the process of finding our second-year house. She was friendly, supportive, and made everything feel easy. We’re really grateful for her help!
5/5
TrustpilotEmily Walsh was great at finding…
Emily Walsh was great at finding properties which met our needs really quickly. She arranged viewings at an appropriate schedule and helped us find a place within a week of contacting her.
Agent replied · 11 October 2024
Delighted to read your feedback.Thank you for sharing it here.Happy new home to you!Julian BesseyDirector
5/5
TrustpilotThe entire process was incredibly…
The entire process was incredibly smooth and straightforward, all thanks to Alex, Ellie, and Georgie. Their prompt responses made my house search possible within a very short timeframe. I truly appreciate their help!
Agent replied · 15 October 2024
So pleased to read your feedback - thank for sharing it.Happy new home to you.Julian BesseyDirector
5/5
GoogleKarl was extremely helpful during the viewing, already having our questions answered before asking! During the process of deciding if we needed the property. He was extremely patient and helpful with any questions we asked. Made our first time renting privately a huge success! Extremely helpful!!!
5/5
TrustpilotEmily was a great help
Emily was a great help with viewing potential houses for next year she answered all our questions and made it so stress free finding a property. Thank you :)
Agent replied · 19 November 2024
Very pleased to read your feedback - thank you for sharing it here.Julian BesseyDirector
5/5
TrustpilotVery satisfied
Me and my friends were uni students looking for somewhere to live next year, Emily was extremely helpful and informative about options to suit our needs. Overall very satisfied.
Agent replied · 3 December 2024
Thank you for the feedback - very pleased we could find what you need!Julian BesseyDirector
5/5
GooglePiers was really helpful in my time as a student searching for a property, always spent the time to answer all of my questions and show me around the best available properties that were suited to my needs. I would recommend him if anyone is looking for a property in or around Winchester. :)
Agent replied · 4 July 2023
Thank you for your kind review Charlotte. Delighted we could help. Julian Bessey Director
5/5
GooglePiers was very accomodating and informative during my house viewing. Looking forward to my smooth transition into my new place. Many thanks.
Agent replied
Very glad to read your feedback. Thank you for sharing it. Julian Bessey Director
5/5
TrustpilotEmily made finding a room easy
Emily made finding a room easy. I chose some rooms myself and Emily made some great recommendations off the back of that. Friendly and organised experience, would trust her to help again.
Agent replied · 22 September 2024
Thanks for your feedback Tom - delighted to read it and very glad we could help.Happy new home to you.Julian BesseyDirector
1/5
GoogleUnfortunately I didn't have a very good initial experience with Martin&co I have had problems getting them to replace faulty appliances where it takes weeks to get sorted. After moving out it took almost two months to get back my deposit which is outrageous. I would avoid Martin & Co
Agent replied · 27 August 2024
Thank you for your feedback Jack. Sorry for the delay on your new fridge for reasons outside of our control on this occasion. You can put some goodies in the new one courtesy of us now. Julian Bessey Director
5/5
TrustpilotReview for Emily
Emily was really kind and easy for us to speak to. As a group of students looking for second year housing, she was very helpful! Highly recommend :)
Agent replied · 19 November 2024
Thank you for your kind feedback.Delighted we could help!Julian BesseyDirector
5/5
TrustpilotGreat experience
Our agent Emily was so helpful and friendly! She provided us with many options and lots of information about the properties and has been hugely communicative and accommodating.
Agent replied · 20 November 2024
Thank you for your feedback.Very pleased we could help you.Julian BesseyDirector
5/5
GoogleRecently had a very positive experience when using Martin & Co Winchester to find a new house to rent. Piers was patient, supportive and always ready to help which made the process less stressful and had all the answers we needed. … More
5/5
GoogleWe had a viewing for a property in Winchester by the lovely Piers. In my opinion he made the the whole entire process feel easy and he was so helpful the whole time. Piers was extremely polite to both myself and my grandparents. He really made the experience enjoyable and i would highly recommend Piers to anyone!
Agent replied
What a lovely review to read. Glad we could make you all feel welcome and at ease. Well done Piers! Julian Bessey Director
5/5
GooglePiers was a great help in assisting us with finding a house, he ran through everything with us all and also stayed very much in contact furthermore he made sure the houses were suiting us as students. He was extremely welcoming and a lovely person to talk to while showing us the houses and over message.
1/5
GoogleI rented with them as a student for 1 year. They will ignore emails, they will enter your home without knocking. They tried to up our rent by £100 a month each (for a 5bed house) even though the house was basically falling apart and had damp issues as well as multiple things that were promised to be fixed and never were. They ignored all my emails about deposit deductions, but as soon as my previous roommate emailed that we will take the deductions they emailed me immediately asking me if i agreed after I was ignored for a week and a half. Never rent with them they take advantage of students. Attached are issues which were never fixed in our year tenancy, even though we ask and they said they would be fixed before move in.
Agent replied · 10 September 2024
Dear Miss Johnson, Thank you for taking the time to feedback. I am very sorry to read that you are dissatisfied with your house via ourselves and our service. To take your points in turn; 1. 'They will enter your home without knocking' In June it was noted on inspection that the garden at your house was overgrown. A gardener was sent to deal with this for you, paid for by the landlord. The gardener accessed the rear garden via the side of the semi-detached house. He did not enter the house. The gardener should have knocked on the door and introduced himself before he started work. Our apologies - we have reminded him to do that. 2. 'They tried to up our rent by £100' No one attempted to increase your rent. You were in a fixed term tenancy. You were sent a renewal invitation for the following academic year, which included a rent increase of £49 per person per month, a 7% increase, below the local average for the year. 2. 'The house was falling apart' The house was comprehensively inspected by Winchester City Council's Housing Officer on the 28th May '24, who re-licenced the house for shared occupancy for a further 5 years. There were no conditions or advisory notes on the licence indicating a property in good repair throughout and fully compliant on quality, space, gas, electrical and fire safety. 3. 'The house had damp issues' There was mould reported around the window frame of bedroom 4. The contractors found the window closed and unvented and the tenant explained the window was not being opened. The need for ventilation was explained. The landlord paid for cleaning. mould killing and the re-decoration of the window surround and for the frame to be re-siliconed. This was all completed 7 days after first report. 4. 'Multiple Things Were Promised to be Fixed but Never Were' A broken table leg and one or more chairs being damaged was reported on 8th Sept. These were replaced on 12th Sept and the following email received from one of your housemates. "Hi, thank you so much. I've been assured the sofa is indeed usable. Thank you again for how quickly you've sorted all this out." 5. 'Deposit emails ignored' Thank you for forwarding your email, when you got your Property Manager's 'out of office' message. I see that email was then replied to - apologies for any delay. One of your housemates contacted us, advising that they were lead tenant and that; "I just wanted to confirm that I am happy with the deductions for the house, and was wondering how easy it would be for the deductions to be split individually based on who was living in each bedroom - this is because there were different deductions for different rooms. I don't want myself or anyone else to be out of pocket for mess or damages that weren't our fault." Our Property Manager Hannah agreed to differentiated deposit deductions as requested above, subject to you all being copied on an email requesting that. Such an email was promptly received. I am very sorry that you feel as you do. We had some great feedback from your housemates during the year. I heard some personally on attending the house myself with a new router for you when there were some Virgin issues and with a new ironing board for the house mid year. Thank you for taking the time to feedback to us. Julian Bessey Director
5/5
GoogleGeorgie and Emily were excellent trying to help us find our ideal location with plenty of local knowledge and advice regarding the area!
Agent replied · 22 January 2025
Thank you for your kind feedback - delighted to read it. Julian Bessey Director
5/5
GoogleHappy with my experience with Martin and Co. Dawn was very helpful in guiding me and regularly updating with my moving in process.They made the process easy and smooth. I got locked out of my room and I'm thankful for Martin and Co. team's speedy action. Ryan was very polite and helpful. Thank you team
Agent replied
That’s great feedback- thank you very much for sharing it. I’ll be sure to let Dawn know. Happy new home to you! Julian Bessey Director
5/5
GoogleI only spoke to two people (Piers and then Emily), and both were very courteous and very lovely people. Piers ultimately handled my enquiry, and sorted everything out for me very quickly. He even responded to me out of hours (which, for the record, I don't believe anybody should ever be obliged to do so lots of bonus points there). Very accommodating, given my difficult scenario, and pleasantly surprised that an estate agent was actually helpful for once, in all my renting life.
Agent replied · 8 September 2024
Thank you for your feedback. Glad we could help quickly and easily! Julian Bessey Director
5/5
GoogleAfter my circumstances changed suddenly, I enquired again about a room I originally viewed a couple of months earlier as I noticed it was back on the site. From start to finish my experience with Martin and Co has been nothing but positive. Georgie showed me the room originally and processed my application and was friendly and really helpful throughout and then Ellie (who was nice and polite and helpful) completed my tenancy, took final payment and went through final bits and gave me the keys. Thanks also to Steve for initial chat on phone and email responses.
Agent replied · 8 September 2024
Thank you for your review. So pleased we could assist you so positively. Julian Bessey Director
5/5
GooglePiers was absolutely brilliant, helping us at every stage, and maintaining contact all throughout the process. He helped secure us a great deal on a house we loved - would love to use his services again!
Agent replied · 22 August 2024
Great feedback to read - thank you for sharing it. Happy new home to you! Julian Bessey Director
5/5
GoogleEmily was very attentive and down to earth, fully understanding and listened to my needs. Although a short meeting, I feel I’m in good hands.
Agent replied · 21 December 2024
Thank you very much for your kind review. Delighted we can take the stress away for you. Julian Bessey Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Winchester
What do tenants say about Martin & Co Winchester?
3 reviews from tenants, rated 4.8 out of 5 on average. For example, El wrote: "Piers was extremely helpful and made the process super easy. Very responsive and great customer service"
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Winchester won Platinum.
