Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA HUGE well done and thank you to all the team at Hamptons Winchester ......... you made it happen ! My husband and I cannot thank you enough for all your professional help , advice and attention to detail with regard to selling our lovely family home . From the beginning when the very experienced Alex first came to value the property to the ‘ devotion ‘ Robert gave throughout the whole process was first class . Hamptons Winchester must be commended on their total team effort including our thanks also to Chris , Alison and all personnel that conducted viewings . Robert Tottle was our main point of contact and was a great communicator with regard to any issues that presented themselves and was always quick with a response , a great negotiator and extremely professional in all aspects of his role .PositiveResponsiveness, Professionalism
Caroline · 11 November 2021
★★★★★ 5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
Simon · 15 August 2024
★★★★★ 1/5
TrustpilotPredatory Behaviour
Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed
Tomaso · 20 July 2023
Agent replied · 25 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
John · 23 May 2023
★★★★★ 5/5
GoogleExcellent support and service. Would highly recommend
Glyn · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! We are so thrilled to hear that you had an excellent experience with our support and service. It means a lot to us that you would highly recommend us. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
Keren · 30 July 2021
★★★★★ 5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
Mariacristina · 28 July 2021
★★★★★ 5/5
TrustpilotHamptons Property Manager Sarita
The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)
Faiza · 28 July 2021
★★★★★ 1/5
GoogleContacted this letting agency about viewing a property and was met with unnecessary barriers I’ve not experienced elsewhere. My partner and I earn well in excess of six figures, have just sold our house, and are around four weeks from completion. We’re looking for a 12-month rental while we decide our next move. The dismissive attitude was disappointing and unprofessional. We expected better.
Maybe just an off day.
Bradley · 10 July 2025
★★★★★ 5/5
Google"Elaine and her team at Hamptons were very professional and extremely helpful during the sale of our property in Winchester. They made the process super simple, and we sold our property far quicker than we had expected.
We would like to give a huge thank you to Hamptons for helping us sell our home."
Laura · 12 November 2019
Agent replied · 10 November 2024
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to hear that Elaine and the team were able to help you successfully sell your home and provide a 5* service. We take great pride in our people and very much love forward to sharing your review with Elaine and the team. Thank you again!
★★★★★ 5/5
GoogleSophie Winterson at Hamptons International Winchester made our move into a rental property in Easton, Winchester an absolute doddle. She was super efficient and ensured that all of the outstanding works were seen to by the landlord to co-inside with our move. I would highly recommend Sophie, she was a pleasure to deal with.
Katie · 12 November 2019
Agent replied · 10 November 2024
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are thrilled to hear that you had such a positive experience Sophie from our Winchester office. Customer service is very important to us and it’s especially wonderful to hear that she was efficient and made the process as smooth as possible for you. Thank you again, we look forward to sharing your review with Sophie and the team.
★★★★★ 4/5
TrustpilotHamptons Staff always Attentive
Hamptons Staff always AttentiveAlthough it sometimes occurred that issues took a little while to be solved, this was rarely the fault of the Staff at Hamptons themselves. We have been particularly fortunate to have Property Manager Joe Sanders as our contact point, and he has always tried his best to sort things out for us whenever an issue has arisen. He has been particularly good at being an equal intermediary between tenant and landlord and never made us feel as though he was only working for the landlord and didn't care at all for the tenant.Keep up the good work, and thank you Joe!
Marina · 6 July 2021
★★★★★ 5/5
TrustpilotHamptons Property Management
I have used Hamptons Property Management for over 10 years and have definitely come to expect the exceptional over that time. I never have to worry about my property, as I know whatever problems arise for the tenants or for me, Hamptons will always sort it out - quickly and efficiently. Special thanks to Angela Parn who has handled our property over the last few years, to an excellent standard.
P · 23 November 2022
★★★★★ 4/5
TrustpilotAbove and beyond our expectations
We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.
Rob · 3 September 2024
★★★★★ 4/5
TrustpilotMy experience with our property’s manager and some of our letting agents
My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.
KD · 28 June 2021
★★★★★ 5/5
TrustpilotHamptons go above and beyond
I am just on the point of selling an apartment through Hamptons International in Berkshre West-I have rented it through Hamptons since 2018. On the whole, I have found them to be very good, especially Sales and Property Management. I wanted to particularly praise Harjeet Kaur their Property Manager for my flat-she is always so helpful and always ready to have a chat and answer any questions you may have as a new, inexperienced Landlord. Also, they really do do checks on the property at Hamptons in this area and always report back in detail.I also recommend Deborah Giacobbi in Sales. Throughout the whole process of selling the apartment-and when did that get so horrifically complicated in the UK?-Deborah has 'held our hands', chased, communicated and generally solve problems one by one. For these 2 people, I would recommend Hamptons wholeheartedly.
Jane · 28 June 2021
★★★★★ 5/5
TrustpilotProfessional and friendly property management
We are going into the second year of renting our beautiful home through Hamptons International. Fortunately for us we have had wonderful Katie Tucker as our Property Manager. No question, query or issue has been too much trouble for her to deal with. Katie is approachable and warm, exuding professionalism and courtesy. It's not just the call or emails that we like, but her eagerness to follow up post the completion of a job to check everything is in order. She is an asset to the Hamptons team and we look forward to her continued support.
Lucy · 11 June 2021
★★★★★ 5/5
TrustpilotVictoria Thomas at Hamptons Letting is a really good property manager …
I have used Hamptons as my managing agent for 8 years. For much of this time, Victoria Thomas has been managing the flat. She is outstanding. Really quick, proactive and responsive. also really nice and easy to deal with. During Covid, the service did not miss a beat. I think the tenants have appreciated her as much as I do. I feel I am in very good hands with her.
Andrew · 2 November 2022
★★★★★ 5/5
TrustpilotJacob is a truly exceptional estate…
Jacob is a truly exceptional estate agent. We had been on the market without success, for over a year, with a lovely, but unusual, property. From the moment that we first met, Jacob understood what he needed to do in order to achieve a sale for us. The photographs that Hamptons took were lovely, together with a video tour. But more importantly, when the right buyers came along (only a few weeks later), Jacob made sure that the deal was done. He is tactically astute, a good negotiator, assiduous, careful and attentive. He has driven through the sale in less than three months with determination and drive, as well as being utterly charming to deal with. I could not recommend him more highly.
Elizabeth · 25 May 2021
★★★★★ 5/5
TrustpilotHelpful and very professional
We have had a few issues with the property that we rent - Ashley is our point of contact and she is just brilliant - she does what she can as quick as possible- our land lord constraints make it hard for Ashley sometimes but her perseverance always wins through- I find Hamptons to be helpful and always friendly - this time our need was due to a window lock that had jammed shut in the bathroom - and seems it will be dealt with quickly
Melvin · 25 May 2021
★★★★★ 5/5
TrustpilotDanish is very helpful and sorted our…
Danish is very helpful and sorted our issue quickly.
Brooke · 22 October 2025
★★★★★ 5/5
TrustpilotHighly satisfied, long-time client
I’ve been with Hamptons for a number of years, with Samantha Jennings and Ellie Marsters managing my property. I’m not certain whether Ms. Jennings is still working as a property manager, but I have nothing but good things to say of both managers. Ms. Marsters in particular is efficient, prompt, and thoughtful with her advice and responses. I can easily see myself staying with Hamptons for the foreseeable future.
Jacqueline · 14 November 2022
★★★★★ 5/5
TrustpilotDefinitely would recommend.
Our experience with Hamptons has been pleasant. Our letting agent Roni was very friendly and attentive. David, our property manager has been outstanding and we’ve found it very easy to communicate with him efficiently. As we’re both young and it’s our first time letting, all we could suggest is to be initially provided with more information as opposed to having to find out what’s going on at each step.
Olly · 14 November 2022
★★★★★ 5/5
TrustpilotGreat experience
Federica was our agent, and she was AMAZING, understanding our needs and bringing us to see houses that we loved. We were really struggling to pick the house for us, because they were all great. I am really happy I had the chance to work with her, and with Hamptons
Riccardo · 8 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
