5/5
GoogleTania was fantastic throughout the house-buying process. She kept everything on track with good communication, even when things got tricky with the chain. Her support made a stressful process much smoother.
Trusted Agent profile · Winchester
Hamptons Southern New Homes reviews in Winchester
★★★★★
1,689 reviews across 2 platforms
51, 52 High St, Winchester, SO23 9BX, SO23 9BX
Part of Hamptons, see every office.
Hamptons's office in Winchester, at 51, is rated 4.3 out of 5 across 1,689 reviews on two platforms, including 244 Google reviews rated 4.9.
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Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFantastic property manager
April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.
5/5
TrustpilotProperty Management - Saima H
Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our property - one of the best I have dealt with. Always very responsive, swift action and true efficiency at it's best! Fantastic to deal with and would highly recommend.
5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
5/5
TrustpilotGreat experience with Hampton's Clapham team
The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.
4/5
TrustpilotHamptons Oxford & Banbury
I deal with Hamptons Oxford & Banbury and my experience so far has been very good. I live abroad and have a full management arrangement so relay heavily on good communication and timely responses to tenants issues. There has been a couple of slight frustrations in that it took well over two months to refit a front door and when it was done resulted irreparable damage to my door bell which does raise concerns over the contractors that Hamptons use. However the door bell was replaced FOC and the 10% commission fee was waived also. So I really cant fault how this issue was handled by Hamptons. I also didn't receive my rent one month and it took me to notice and highlight this to Hamptons. Over a week overdue. However again it was swiftly dealt with afterwards and no problems since. Overall I think Hamptons have been communicative, friendly and trustworthy but I would like to see improved account management and have concerns over appointment of contractors.
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
5/5
GoogleSophie was really helpful and proactive in her dealings with us. She was a pleasure to work with.
Agent replied · 10 November 2024
Thank you for your wonderful review Juliet. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleI can highly recommend Sophie and Sharon and their team. Impeccably professional throughout with outstanding communication skills - a pleasure to work with.
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
5/5
GoogleSophie and her team were fantastic in helping us rent a property. She was incredibly efficient, friendly and addressed our needs very well. Sophie went the extra mile to make it possible for us to move in earlier than what was initially set out. We are hugely grateful and can't thank her enough. I highly recommend Hamptons.
Agent replied · 10 November 2024
Thank you for leaving us a review. We take customer service very seriously and as such are delighted to hear that Sophie and the team had such a positive impact on your experience with us. It is especially wonderful to hear you feel Sophie was efficient, friendly and went above and beyond to assist you. Feedback of this nature is very important to us and we look forward to sharing your review with the team. We hope you have settled in and enjoy the rest of your tenancy, thank you again.
5/5
GoogleWe have just used Hamptons (Winchester) to sell a house in the centre of Stockbridge. From start of the process to completion, the whole experience was excellent. All the team are highly professional, kept us fully up to date with each step of the sales process from initial marketing to close and were a joy to work with. I highly recommend them to anyone wanting to see how agency should be done! Thank you to all involved.
Agent replied · 10 November 2024
Hi Paul, we are delighted that you enlisted Hamptons Estate Agents Winchester and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Agent replied · 25 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotI've just sold my house with Hamptons…
I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
5/5
GoogleHamptons have been fantastic from start to finish in securing our family a beautiful rental house. Sharon and Sophie gave the highest class of customer service supporting us through the process of finding and securing a new home; nothing was too much trouble, they were great on details and so friendly and supportive. I wouldn’t hesitate in recommending them and we will certainly use them again in the future.
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Agent replied · 25 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
5/5
GoogleA very positive experience finding and moving into a rental property through Hamptons. There was a small amount of almost inevitable chasing at the beginning, but what was outstanding was the respectful and cooperative attitude from Chris Dench and colleagues. Nothing was too much trouble, all requests were acknowledged and actioned as far as was possible.
Agent replied · 10 November 2024
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such positive feedback about the service Chris and the team provided you. In particular, it is wonderful to hear that nothing was too much trouble and you have an overall positive experience working with us. Feedback is very important to us and we look forward to sharing your review with the whole team. Thank you again
5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
5/5
GoogleA HUGE well done and thank you to all the team at Hamptons Winchester ......... you made it happen ! My husband and I cannot thank you enough for all your professional help , advice and attention to detail with regard to selling our lovely family home . From the beginning when the very experienced Alex first came to value the property to the ‘ devotion ‘ Robert gave throughout the whole process was first class . Hamptons Winchester must be commended on their total team effort including our thanks also to Chris , Alison and all personnel that conducted viewings . Robert Tottle was our main point of contact and was a great communicator with regard to any issues that presented themselves and was always quick with a response , a great negotiator and extremely professional in all aspects of his role .PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Hamptons Southern New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Winchester.
