Carter Jonas Winchester reviews

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023

★★★★★ 2/5

Trustpilot

Worst Tenancy Experience

I rented with Carter Jonas because the location of the flat was perfect for my work. My initial contact with Carter Jonas sales/rentals was very pleasant. Sadly most everything related my experience with Carter Jonas was negative. When I moved in, my mum and I spent hours (around 7 hrs each) cleaning the flat. Black dust was coating the entire living room bookshelf unit, and the shower and other appliances required extensive scrubbing. The carpet had not been vacuumed under the sofa or chairs, and when I rearranged the furniture, there was gross stuff underneath. The upholstery was so dirty that I bought covers for the chair and sofa. I spent a couple of hours completely redoing the move-in inventory because it was very incomplete and didn't make note of any of the problems with the flat. Several appliances/ lights didn't work when I moved in, and I had to deal with getting repairmen into the flat. The toilet lid was broken, and the towel heater didn't work at all. One of the living room light fixtures was noticeably cracked, the stove light didn't work, there were large cracks all over the walls, and I could keep going. That was just move-in. Thankfully I was able to get the contact information of a maintenance person (who I think worked for the landlord, not Carter Jonas), and he was very helpful. The leasing agent was unresponsive when I tried contacting her about the uncleanness/maintenance needs of the flat. I sent pictures of everything along with the completed inventory report to ensure that my deposit wouldn't be affected, but didn't receive a response. The Carter Jonas agent was also rude and ambiguous about residential parking. The common areas of the building were NEVER cleaned. And sometimes rubbish overflowed the bins. Once Carter Jonas sent a rather aggressive email to all residents of the building about this rubbish situation, which was inappropriate for those of us who were using the bins within reason. Move-out was the worst part, with Carter Jonas trying to charge more than the legal guidelines for breaking a lease (especially during a pandemic; I became unemployed, and this was why I had to break my lease). They also hassled me to keep part of my deposit for "cleaning," even though I left the flat very clean (far cleaner than I found it!). This was such a waste of my time, but I appealed on principle, and finally with the help of a third party (the deposit protection scheme) received my full deposit.I could say more, but in short, I don't plan to do business with Carter Jonas again or recommend them to anyone.

Hannah · 30 December 2020

★★★★★ 4/5

Google

I rent my property through Carter Jonas and I would recommend them as an estate agent. The main reason for this is the ease of contact with Lauren, our property manager. She always responds very quickly and contacts me if any issues as soon as she can. Problems at the property are resolved quickly and professionally.

Teresa · 10 October 2025

★★★★★ 5/5

Trustpilot

Stress free move to new rental

We're just moving in to new rental, Eleanor Penney has managed the move very efficiently (very short notice meet on the weekend to view) and in a friendly and professional way, very happy with Carter Jonas for this.

Mark · 13 March 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Google

Carter Jonas Winchester is a fantastic Estate Agent! From my own personal experiences first hand with Julia and Lauren. Their understanding and care for all clients is second to none. I can not recommend them enough, you are in very good company here!!

Matthew · 12 June 2024

★★★★★ 5/5

Trustpilot

Great customer service

We've rented with Carter Jonas for over a year before moving out, and have no complaints. Customer service was very good, and Maddy and the team were easily approachable if we came across any issues!

Nathan · 23 October 2024

★★★★★ 5/5

Google

I’ve been renting in Winchester with Carter Jonas for just over a year, they are the best Estate Agent I have dealt with. Our agent Lauren Cowley has done an outstanding job. She responds and acts on any problems in brilliant time whilst also giving us the space to enjoy living in the property.

James · 10 October 2025

★★★★★ 5/5

Google

The Winchester team have been incredibly helpful, and professional throughout my tenancy thus far. The initial lettings process was stress-free, and well guided, and any assistance required since has been dealt with swiftly, and to a high standard by Lauren.

Joe · 10 February 2026

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

Jamie · 27 March 2026

★★★★★ 5/5

Trustpilot

Carter Jonas property sales

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Kieran · 1 April 2026

★★★★★ 1/5

Trustpilot

Appalling Customer Service!

My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!. Further Notes: Carter Jonas has asked for more information twice now, again without even acknowledging it being sent the first time so I won't be wasting my time sending the information for a second time.

Joey · 11 November 2024

★★★★★ 5/5

Google

It was a pleasure working with Matilda while we wentthrough the process of renting a new property. Her attentiveness and proactivity was great.

Chris · 10 June 2026

★★★★★ 5/5

Google

Carter Jonas's staff is excellent to deal with; all my queries concerning my rental property are answered promptly and efficiently. Everyone at the company is friendly and helpful- who could ask for anything more? Lauren Cowley contacts me with any issues about my property and she is always practical and helpful; Jayne Hill deals with all my financial matters- again, she always deals promptly with my concerns; they are an excellent team!

Kaye · 22 February 2025

★★★★★ 5/5

Trustpilot

Exceptional staff members at Carter Jonas !

We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .

Susan · 1 May 2026

★★★★★ 5/5

Google

We sold my parents' house through Carter Jonas and could not be happier with the service. Sophie, our agent, was in touch with us at all times throughout the process. The marketing was slick and professional and she found a buyer for us very quickly. I would highly recommend this agency.

Fiona · 10 October 2025

★★★★★ 5/5

Trustpilot

Carter Jones has been managing our…

Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.

Valeria · 2 February 2023

★★★★★ 1/5

Trustpilot

Carterjonas discriminates against…

Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better

Wayne · 16 October 2024

★★★★★ 5/5

Google

Our Feedback re Experience with Carter Jonas We are extremely thankful to the residential sales partner of Carter Jonas whose efforts helped us to secure our ultimate and soon to be dream home for our daughter and an ideal and perfect home for our retirement years. From day one, we had the right feeling and received a warm welcome from Carter Jonas from whom help, and assistance has been provided by telephone calls, emails and site visits in the last 5 months to ensure the successful acquisition of our new home. On the occasions, as and when we requested for extra viewings or required any assistance, we have never been let down. We also appreciated very much that Carter Jonas has given due consideration in meeting our daughter’s special needs and requirements in a friendly and professional manner which built up trust and confidence. We also found that Carter Jonas took great care, gave willingly their undivided attention to us, was patient with us and showed professionalism in dealing with a home buyer which enabled a successful and satisfying completion between Seller and Buyer. Thank you very much - Sophie Richardson. Samantha, Lily and Alan Setters

Samantha · 10 October 2024

★★★★★ 1/5

Trustpilot

I put up with Carter Jonas managing my…

I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!

Sam · 9 October 2024

★★★★★ 5/5

Trustpilot

Great Assistance from Carter Jonas

I have rented my apartment in Chelsea via Carter Jonas for over 25 years. In all that time I found the staff incredibly helpful with all the different tenancies down through the years. I would especially like to compliment Lara and her team in the Lettings department of the Marylebone office and Lajla and her sales team in the South Kensington office.

Patrick · 1 November 2022

★★★★★ 5/5

Trustpilot

Exceptional!

Rupert Reeves at Carter Jonas provided an exceptional experience in his management of a very complex group of lots including properties and land sales. His prompt action, responses and excellent communication at all times and with all parties enabled sales to progress extremely efficiently and effectively. His experience, commitment and tenacity together with his wise advice at critical points were invaluable, helping bring the sales to a successful conclusion. I cannot recommend him and Carter Jonas highly enough.

Andrew · 4 November 2024

★★★★★ 1/5

Trustpilot

I rented a tidy commercial site to…

I rented a tidy commercial site to Railtrack by means of Carter Jonas as their agent. It was for a year. Carter Jonas were allegedly managing the licence and agreed reinstatement of the site afterwards. From the beginning it took 6 months to get the rent. The site was left in March 2024 like a building site, with so much debri left that it is impossible to rent out again in its present state. The person from CJ tasked with checking the site at the end of the rental period, just didn’t bother and now says there’s no evidence that was how it was left. ( I will not mention her name at present as she does appear to be trying to get me a contact number for the main contractor responsible for this mess ) Sam Dean,from CJ, who had taken over as my contact for the deal, now says he knows nothing about it, in spite of emails from him in June apologising for his lack of action. He refuses to answer the phone to me or reply to my messages. How professional is that? CEO - Richard Bruce take note. You are employing a bunch of USELESS CLOWNS at your Warrington office, who seem to think that once they have got the business, they can ignore the promises they have made and deny all future responsibility. Never has it proved so true - the saying that self praise is no recommendation. DO NOT believe the hype of this amazing, professional and efficient company. Nothing could be further from the truth. My contacts at Carter Jonas, Warrington, have proved totally useless, lying, and will promise anything to get the business, and produce NOTHING. I dread to think how much Railtrack are wasting by employing this bunch of cons.

S · 2 October 2024

★★★★★ 5/5

Trustpilot

Very helpful

My mother recently purchased a house from Carter Jonas. We found them very helpful, kept us informed of any updates very promptly.

Cara · 1 June 2026