Hawes & Co Wimbledon Village reviews

★★★★★ 5/5

Google

Thank you to Stephen Ashby based at the Wimbledon Village branch for not only finding the property for us but making our flat purchase so smooth and stress- free. …

Joanna · 13 December 2025

★★★★★ 5/5

Google

The best estate agents in Wimbledon. John is easy to deal with, commerical, and knows the market well. We recently sold our house with them and they have been professional and on it. Would recommend.

Mat · 22 October 2025

★★★★★ 5/5

Google

Chis Faulkner has been brilliant, moving out of my flat rented through Hawes & Co. Chris has made everything seemless through great comms and responsiveness!

Fay · 13 January 2026

★★★★★ 5/5

Google

Hawes & Co provided us with excellent assistance during the tenancy and after we moved out of the flat. They were always responsive and helped us with checking references with the new landlord. Thanzil Uddin supported us and referred us to the right colleagues throughout the process. Chris Faulkner organised the viewing process well - everything was agreed in advance, and there were no delays or hold-ups. Many thanks to the whole team.

Mike · 22 December 2025

★★★★★ 3/5

Google

Ria Lawrence and Georgia White recently managed a tenancy changeover where I was the incoming tenant in a 2-tenant houseshare (joint AST). There were significant challenges with this process, many of which were clarified after further discussions with Ria. While some concerns were addressed, the experience was still far from ideal. Here's a summary of my updated experience: Deposit Handling: I was uncomfortable with the fact that Ria required the deposit to be transferred to the outgoing tenant before we could sign the contract. This felt like poor practice, especially since the outgoing tenant was not held accountable for leaving the property in a poor condition. However, Ria has clarified that this procedure was in line with their policies, which state that deposits must be transferred between tenants before finalising paperwork/before the outgoing tenant leaves. I feel this is a risky procedure, and feel Hawes & Co's process needs to be updated. Contract Access: I could not review the contract until after the deposit was transferred, which made me feel pressured. Ria mentioned I could have requested a draft earlier, but this wasn’t clearly communicated. Inventory and Cleaning Responsibility: Ria did not advise the outgoing tenant to clean the property before leaving or hold him accountable for any damages. After discussion, Ria clarified that Hawes & Co was not responsible for inventory management or cleaning, which fell outside their remit. While this is apparently in line with company policy, it was frustrating and resulted in additional cleaning and damage costs for the remaining tenant and landlord. The lack of clear guidance about these responsibilities contributed to an unprofessional experience. Outgoing Tenant’s Cooperation: We anticipated issues with the outgoing tenant, particularly around unpaid bills, but Ria did not assist with this. She explained that communication between tenants was beyond Hawes & Co’s role. While this may be true, more proactive support would have been appreciated. Ria has now raised this feedback internally to assess if they can better assist future tenancy transitions. Contract Issues: The contract drafted by Ria’s assistant, Georgia, had several mistakes, including missing clauses and incomplete rent payment information. Ria acknowledged these errors and corrected them after they were brought to her attention. However, this added unnecessary delays and stress. Communication Problems: Ria’s responses to questions about the contract were often incomplete, requiring multiple follow-ups. While she did answer some queries, it was frustrating to have to keep chasing her for full responses. Ria has since apologised for any communication gaps but maintains she addressed the key areas within her remit. I still believe clearer, more proactive communication would have helped resolve issues faster. Outgoing Tenant’s Accountability: When the outgoing tenant left the property unclean and damaged, he wasn’t held responsible. Ria clarified that the decision not to pursue him for damages was made by the landlord, not her. I still feel that more could have been done to ensure the outgoing tenant was held accountable. Key Handover Issues: After signing the contract, there were issues with the key handover. The concierge wouldn’t release my keys because Ria hadn’t informed them. Ria has since apologised, explaining that she missed the initial email about the key release. She took action the next day to resolve the situation and offered a refund equivalent to one day’s rent as a goodwill gesture, which I really appreciated. In summary, while Ria and Hawes & Co have addressed some of the concerns I raised, the process was still stressful and poorly handled. I appreciate the clarifications and apologies provided, but my overall experience was marked by a lack of proactive support and professionalism during key stages of the tenancy changeover. I would caution anyone considering working with Hawes & Co to clarify expectations upfront and ensure all parties are aligned on roles and responsibilities.

Shiv · 3 April 2025

★★★★★ 5/5

Google

We highly recommend Hawes and Co Estate Agents- Wimbledon Village to anyone looking for an experienced, reliable, and knowledgeable professional. I was! Luckily, I found Brooke Circeli and were delighted with her services throughout the entire process of rent our home. She provided us with extremely helpful advice and guidance every step of the way and ensured that we understood all aspects involved in renting a property. We could not have done this without you. We would whole heartedly like to thank and recommend Brooke and the Hawes and Co Estate Agents to anyone looking for an estate agent!

Rohan · 9 September 2023

★★★★★ 5/5

Google

Dealing with Ben has been a pleasure.

Julian · 22 April 2026

★★★★★ 5/5

Google

Had the pleasure of working with Chris Faulkner from Hawes & Co WBD Village office. He was extremely helpful and proactive. Very reactive on whatsapp & email and I never had to wait for a response. Great asset to have on the team someone who goes above and beyond and gets the process done. Thank you good agency great team.

Jacqueline · 13 March 2026

★★★★★ 5/5

Google

Veronika, Chris and Thanzil were super helpful and managed to get our property let to tenants in less than a week …

Rory · 22 November 2025

★★★★★ 5/5

Google

Just recently finished finalising our tenancy agreement with Hawes and Co. Harry Kempster was very professional, extremely helpful and always communicated with us clearly. Would definitely recommend Harry and Hawes and Co.

Callum · 22 May 2026

★★★★★ 5/5

Google

I had a great experience working with Harry Kempster throughout my tenancy application process. He was professional, responsive, and always clear in his communication. Harry guided me through each step efficiently and was proactive in resolving any issues that arose. I truly appreciated his support and would highly recommend him to anyone looking to rent through Hawes & Co."

Hussain · 13 February 2026

★★★★★ 5/5

Google

I highly recommend that agency. Chris was very supportive and communicated efficiently, even outside of office hours.

Annamaria · 22 December 2025

★★★★★ 5/5

Google

Ria Lawrence and her team recently successfully handled a tenant finding service for my property. It was a very smooth process, with everything falling into place as planned. The team were flexible both commercially and through the process. Ria personally extended herself and went over and above out of hours over the weekend to resolve a potentially serious administrative problem affecting the whole chain. Brooke Cirelli was an absolute star where, through diligence, being thorough and prompt action, she averted serious problems resulting from flooding in a neighbouring property. I would certainly work with this team again!

M · 25 November 2024

★★★★★ 5/5

Google

We’ve had a great experience with Hayley in the Lettings team during our recent flat search. She has been super responsive, really friendly and a just a huge help, which is invaluable during such a stressful process. She’s kept us in the loop throughout and helped us get our ideal flat, so huge thank you Hayley! Kudos to Emil too who has also been really friendly and helpful! :)

Chloe · 10 August 2023

★★★★★ 1/5

Google

had one of the worst rental experiences dealing with Ria Lawrence at Hawes & Co After agreeing on rental terms and being issued an invoice (which I intended to pay in full upfront), I spent over a month providing extensive documentation to satisfy their AML concerns, despite the rent being well below the legal threshold for mandatory checks. The landlord had approved the tenancy, and everything was set. Then, on the day I was meant to move in, I received a call from Ria Lawrence saying I could not be given the keys. No proper explanation, no notice, just a last-minute block that left me homeless, despite having shown full proof of funds and a willingness to comply. Their internal communication was inconsistent, the process was disorganised, and their decision-making shifted constantly, all at my expense. They were unprepared, unaccountable, and completely lacking in professionalism, especially given the serious consequences their mishandling had on my housing situation. If you value your time, financial stability, or basic trust in a letting agent, I’d strongly advise looking elsewhere.

Monther · 3 May 2025

★★★★★ 5/5

Google

Hawes and Co Wimbledon village have recently successfully marketed and sold my house. It is a pleasure to deal with such helpful and straight forward people who truly value putting the client first and act as trusted advisors. This sets them apart from their competition and is a refreshing change.

Christine · 13 February 2026

★★★★★ 5/5

Google

We recently sold our house quickly and without fuss via Stephen Ashby at Hawes and Co. Stephen is a true professional, calm under pressure and with a comforting manner that helps to get the transaction done. Stephen found the right buyer at the right price, and assisted us throughout the process, and we can certainly recommend him highly for his excellent skills.

Ronald · 8 November 2023

★★★★★ 5/5

Google

Chris Faulkner at Hawes & Co was extremely helpful and responsive throughout the process. He helped me secure my first rental in the UK and genuinely went above and beyond to support us. Made what could have been a stressful experience feel straightforward and well managed. Highly recommend.

Gareth · 13 February 2026

★★★★★ 5/5

Google

We recently sold our much loved home in the Village, and had the pleasure of working with Stephen Ashby and his colleague Marcus Short from the Broadway Branch. From our first meeting right through to completion Stephen was knowledgeable, professional, friendly and calm. He kept us informed, gave sound advice and responded to my numerous questions with care and attention. Marcus showed our buyers the flat and together they made the entire process run seamlessly. A truly first class service by a team of wonderful people.PositiveResponsiveness, Professionalism

Zoe · 27 August 2021

★★★★★ 5/5

Google

Huge thanks to Stephen and Malcolm of Hawes & Co who, despite the trials of Covid, helped us to sell the family home in Wimbledon Village earlier this year. Marketing the property during these tough times, their experience, professionalism, local knowledge and realistic advice on price achieved a good sale within three months - and their good humour and positivity kept us going even when things were not looking too hopeful! An outstanding service provided by two great professionals, I would strongly recommend them to anyone planning to buy or sell in the Wimbledon area!PositiveResponsiveness, Professionalism, Value

Mary · 27 August 2021

★★★★★ 5/5

Google

I recently had the pleasure of interacting with Janine from Hawes & Co as I prepared for a significant move. Janine was exceptionally professional, knowledgeable, and supportive throughout the entire process. She went above and beyond to ensure that everything went smoothly, answering all my questions with patience and expertise. Hawes & Co in Wimbledon Village also deserves high praise. Their attention to detail and commitment to client satisfaction made my experience extremely positive. It's clear they prioritize excellent service and client care. I highly recommend Janine and the Hawes & Co team to anyone looking for top-notch real estate services. Thank you for making this transition as seamless as possible!

David · 31 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of interacting with Janine from Hawes & Co as I prepared for a significant move. Janine was exceptionally professional, knowledgeable, and supportive throughout the entire process. She went above and beyond to ensure that everything went smoothly, answering all my questions with patience and expertise. Hawes & Co in Wimbledon Village also deserves high praise. Their attention to detail and commitment to client satisfaction made my experience extremely positive. It's clear they prioritize excellent service and client care. I highly recommend Janine and the Hawes & Co team to anyone looking for top-notch real estate services. Thank you for making this transition as seamless as possible!

YJ · 28 May 2024

★★★★★ 5/5

Google

Hawes & Co are without doubt the best estate agents in Wimbledon. I’ve used them twice and each time they have been nothing but professional, knowledgable, straight-forward, friendly etc. It’s just a relief to find an Estate Agent you can rely on. Malcolm, John and Stephen are each superb. The last time I used them I dealt with Stephen, a total pleasure. I actually enjoyed receiving his emails at a time when most people might be totally stressed. Stephen has great knowledge and charm. Don’t be deceived by their tiny store on the village high street, it’s fully of decades of knowledge and substance rather than flashy screens and gimmicks.

David · 6 February 2021

★★★★★ 5/5

Google

I’ve had a great experience working with Ben Butler, and the two Stephen’s! The team here are highly professional, incredibly knowledgable and very helpful. The team are very prompt in scheduling viewings, and answering any queries. Thanks again!

Sarah · 16 March 2026