Lovell reviews

★★★★★ 1/5

Trustpilot

Disgusting Customer service

I moved into my property in April 22I noticed defects and reported them. Works were carried out and everything was fine. Recently I noticed damaged bathroom sinks and damaged sink cabinets there were bubbles on all the kitchen cabinets. Lovell have said the warranty didn’t cover damage and I should’ve reported it at handover. They are refusing to help. I explained I was busy looking after my disabled children and unpacking I couldn’t possibly notice any damage you only notice when the days go by. I felt like they were passing the buck. I’m going to Trading standards. DO NOT buy with Lovell you will be disappointed later.

Armani · 13 January 2023

★★★★★ 5/5

Trustpilot

Debbie is really helpful.

I was in touch with Debbie,all time since I saw this property and till I received keys.Debbie is always approachable and helpful and guide me properly.i approached her multiple times with my queries and she always helped me .Even if she was busy with other viewings and other works she always find time to clarify my concerns.I strongly recommend her for my friends also.

ANCY · 2 March 2024

★★★★★ 5/5

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Emily and the team have been so…

Emily and the team have been so helpful, and patient throughout the process so far.

Suse · 9 December 2025

★★★★★ 1/5

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Disgraceful - Telburnway

Quite possibly the most stressful experience I have ever had. Customer service is non existent. If it wasn’t for Rosanne who wasn’t even suppose to be on our development I doubt I would have had any communication with Lovell. Reserved in March 22. Our original plot was scheduled for nov/dec 22. Sold my property in July 22. By this point my build had moved to April/may 23. Was told the foundations would be in mid November. Still not in. Mortgage offer expired in April 23 and Lovell couldn’t care less to be honest. My monthly mortgage payments would significantly increase. Again this would have been an issue if they completed the build in the timeline they stated. I managed to secure another plot on the development to maintain my mortgage offer. Scheduled completion date is 21st december. We are less than a week away now and I still have no idea if I’m getting my house or not. Works still ongoing. Have been told it isn’t safe to do a home demo until the day we get our keys. I have never been on site or to see the house I’m purchasing. Total and utter shambles of a company. Everything is all smoke and mirrors. Want a dimensioned drawing to size up carpets etc because you aren’t allowed on site. No sorry that’s copy right can’t have those. I’ve never felt anything but an inconvenience to this company. It’s clear they only care about the money. Buying a new family home should be exciting and relatively straightforward. It’s not been. It’s been nothing but stress and grief. If I ever get the keys I hope I never have to deal with Lovell again.

Andy · 18 December 2022

★★★★★ 5/5

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I highly recommend Andy Beech

I highly recommend Andy Beech. He is not only friendly and supportive but also delivers outstanding quality in his work. He’s reliable, quick, and always makes things feel stress free.…

Nitish · 24 April 2026

★★★★★ 5/5

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Our experience with Emily at the Leeway…

Our experience with Emily at the Leeway has been a really enjoyable experience for buying our first home. Any queries we have Emily has been prompt with getting back to us and making the experience as stressless as possible. We would highly recommend this level of service to anyone looking to purchase a home.

Rebecca · 17 August 2024

★★★★★ 5/5

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Emily at the The Leeway in Hull has…

Emily at the The Leeway in Hull has been unbelievably helpful, and always professional. couldn’t ask for a better person to be dealing with during this process of purchasing a new build. Made life very easy for me, any questions any time of the day she is there replying to me, 100% would recommend.

Peter · 16 August 2024

★★★★★ 1/5

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It appears my negative review of the…

It appears my negative review of the appalling build quality, confirmed by Lovells seems to have disappeared?? Well to update, my whole roof has now been replaced by the original roofing contractor and the work is appalling. The next house to me has also had their roof replaced, but the workmanship is so bad they refused to let the original roofing contractor to finish the roof, and Lovells has engaged a new roofing contractor to completely remove the works done, everything down to the roof trusses. Yet on my house Lovells seem to want to wash their hands and try and force me to accept the shoddy workmanship! There is also an issue with the GRP dormer, which I highlighted that it was damaged, none of the professionals noticed it, it is a hole were the weather has entered for over 2 years, Lovells arranged a repair not with the manufactures Stormking , but another company, which Stormking have now advised me that any warranty on my dormer is now invalid. Lovells have refused to even acknowledge this, when you consider the dormer is meant to last 30 years plus, and the repair has been done with materials that are not meant for this type of application. Lovells are not even prepared to do an invasive investigation on the dormer, to see what damage has occurred internally! With respect to the original faults on the roof, building standards state that as my house is in a severe weather area it should be installed to a very specific standard, Lovells did not even know this standard existed, so many houses have substandard roof installations and the owners have no idea! Even building control never bothered evaluating where these houses were being built, you would be amazed to know who did the building control? I have been fighting Lovells for nearly two years, my comments here are only the top of a very big iceberg of incompetence and issues in dealing with Lovells! You would be a fool to buy one of their properties it truly will have major hidden flaws! My last review stated it has the attention of the Regional Managing Director, and I have correspondence that states the company Managing Director has given full backing to this person on behalf of Lovells. Yet the reality is actually far from the truth, ask me if I have had any formal apology or compensation from Lovells for what they are putting me through, I am 72 year old pensioner and all the stress has made me ill, my neighbours are much younger and more vociferous in dealing with Lovells and they are continually prioritised above myself in all dealings, I have proven this again and again but Lovells deny this yet just think on what I have said in my review to know the truth! An update, well Lovells having replaced the roof on my neighbours house using a brand new company, (3rd roof on now) they allowed the original company replace my roof knowing they had been kicked off my neighbours roof for poor workmanship, but still went ahead with mine, well my neighbours have found issues with their dormer's and Lovells have arranged for the manufacturer Stormking to investigate, when they have already refused my request for an investigation, and my case is fully justified. Hopefully this will give you a real flavour of owning one of their new houses! By the way all of the 5* reviews relate to the buying process not owning one! Another update, Lovells have said they will warrant the repair of the Dormer within the their 2 year warranty period of the house which on my house ends this month Nov. This is what you are dealing with if you buy a Lovells house. Further update, for those who think you are protected by any 10 year type warranty, think again! There is a distinct reluctance by any party to admit or take any responsibility, years 3-10 are an insurance, not a warranty and are very specific if you read the policy! You actually have zero protection, check the law on this you will find I am correct! Another update, Stormking have investigated the next property the other day, but as mentioned Lovells have refused to allow them to investigate mine even though onsite. Well yes there are problems with the dormers, but Lovells are doing their best to hide the issues as they don't want other householders knowing the truth about the poor construction of their homes. Update last night the temperature in my bedrooms dropped to 13°c with the central heating on and Lovells clam they have fixed the problems and won't do anymore!

Michael · 28 November 2022

★★★★★ 1/5

Trustpilot

9 months living in a Lovell new build feedback

Having been in our new home built by Lovell for roughly 8/9months. We have had numerous issues and still have ongoing problems that have not been solved. Some of these problems are solely down to the contractors Lovell use. Whoever checks over the house prior to signing it off must also be at blame.A very small list of problems we have had on our snagging list (which indeed was very long to begin with) which are still outstanding to this day are extremely poor and shoddy workmanship on the flooring/ carpets (floorboard missing, carpets laid unevenly, paint stains left on carpets), Fencing very poorly installed (posts not deep enough and can be pushed over with ease). And a constant smell of sewage from our on-suite shower, meaning we have to have our window open 24/7, and no sign of a plumber to check after numerous arrangements.Currently we have huge cracks in our render (unfortunately we decided to choose a render only house), with excuse's galore as to why we have cracks, and left without a solution. Stains on the render from builders which doesn't clean off. Tiles missing grout and sealant in multiple rooms.Previous major problems (which have been sorted to a degree) which were fully recorded and provided to the aftercare team included a lawn laid on clay and rubble (of which we were sold it would be laid on topsoil) which led to the grass dying and borders having no soil in them whatso ever but only builders sand. Loose paving slabs, A radiator being installed on the completely wrong wall which didn't even match the floor plans. The front door dropped and lock not working. Kitchen units broken or botched when installed. Paintwork was shoddy throughout which paint marks over light fittings, sockets and radiators. And a radiator which never turned off and was on full power, which cost us over £100 in a few months just to run.We raised a huge complaint with head office with regards to the sales rep, which long story short, was an experience that was most upsetting. The pressure put on us at what should have been an enjoyable and exciting time of buying a new house. The ways we were spoken to and her constant argumentative and abrupt manner made the whole process very difficult and disappointing. Alongside broken promises, lies about contact and forcing extreme pressure on us throughout the purchase process.We are in fact extremely happy with the House, and we love the area so far, and we have both talked about the move and both agree it was a good choice to buy this home. This is my 2nd house purchase having owned a new build before, and the experience we received should not be how buying a home should go at all, leading to sleepless nights, arguments, and time off work.This review is about our experience dealing with Lovell during the buying process and actually living in the property for nearly a year. Our ongoing snags are a constant headache to deal with, having to arrange contractors to come and fix things, to not turn up, or not complete the job correctly. There has been one positive to Lovell and that they have an excellent aftercare team member who we are currently dealing with, Alex, who seems to be fighting for us to get all our problems sorted.But if Lovell actually used tradesmen who did a correct job in the first place, then all this wouldn't be needed.Perhaps we were unlucky, perhaps the builders were rushed / Cowboy / or didn't care. However, all our neighbours have had similar issues if not the same. So perhaps Lovell need to do something about this. And maybe ask for honest reviews and feedback from buyers going forward.Having lived on an active building site, I have seen the site crew drive over lawns to leave the estate while the road was blocked, caught on camera a tradesman not completing a job correctly and making comments about it and laughing about it, and have had tradesmen come round to fix a job, and comment about how poor that job was done in the first place, and call it embarrassing.Would I buy a new build again? YesWould I buy from Lovell again? Yes... I probably would, however I would certainly know what to ask, and what to look out for, and Record everything from conversations to promises to emails.

PAUL · 12 November 2022

★★★★★ 1/5

Trustpilot

I have owned a Lovell home since Nov

Lovells are insisting that I put my name and address on this review, if I don't they will insist that the review is removed, yet others have not, my house is on the Keepers Gate development Weston Super Mare, it only has one road so if they check all the properties with an active NHBC complaint, of which there are a couple then they will know my house number. This attitude is typical of Lovells, so I have owned a Lovell home since Nov. 2020, It is the worst house I have ever bought! There are serious issues with the build quality and I am not talking about simple snagging lists. Dealing with the company has been a complete nightmare, they are economical with the truth, they know there are serious issues, they leave the burden of proof with the homeowner, for example there is a serious issue with the roof, I live with the effects so know it is incorrectly built but you have to fight tooth and nail to get them to look, even though they know it's wrong. When they eventually arranged for a survey with a tame surveyor and they don't like the answers so they minimise the issue, there are a couple of other serious faults, another major issue is that the house loses its heat in a heartbeat, my bedroom over last winter was 12.4°c at times with the central heating on, I currently have open voids in the walls where the roof insulation is lying on the floor in the void as it was not installed correctly, the list actually goes on! You would be a fool to buy a Lovells property without a full survey and do NOT depend on NHBC, it is a farce! There is a lot more faults well beyond the scope of this review, just be warned, I am hoping a TV company will pick up the story, it is a perfect example of how we are being cheated, you have more protection for a can of HP beans than a very expensive new build home! Lovells have requested more details about my review as I have not highlighted the development on this page, and want to prove it is a real review, firstly my complaint has been Sent to their Managing Director, the Divisional Managing Director, the South West Regional Managing Director et al ! I have sought to protect my neighbours by not mentioning the development directly until I am forced to, the review details are the top of a very large iceberg, if I put all the details in the review no one would consider buying one of their properties without a fully independent surveyor report before you sign! Lovells now know who I am and can confirm I do have authority as a home owner to make a real review!So a fair update, following the Resolution meeting on the 2nd August 2022, Lovells commenced the investigative inspections this week, movement at last, but then yesterday afternoon 11th August, I received an email stating that if I did not give them written authorisation to erect scaffolding on my property by 12.00 noon today 12th August 2022, if I did not comply they would refuse to erect the scaffolding so that any further investigations could not be undertaken next week 15th August 2022. Here is the sting, it had absolutely nothing to do with me in any shape or form, but I was the one threatened! I would point out that I am a pensioner who has developed a health condition brought on by the stress of dealing with Lovell Homes! Sent from the all-new AOL app for Android

MPM · 12 August 2022

★★★★★ 1/5

Trustpilot

I don’t know where to start or what to do

I don’t know where to start or what to write, I’m just a breaking point and no idea what to do. I’m so jealous of all these 5 star reviews, though some of the ‘happy’ customers on this development are now not so happy as they begin to find issues. I’m currently 6 weeks post cancer surgery and due to start chemo but this house, our last house and dream house has been more stressful and upsetting than the cancer.Lovells are humiliating me. We’ve had a long list of defects since we moved into our home in ingleby View, Saxilby on 3rd December 2021. Some sorted quickly, some made worse, some outstanding. They don’t install kitchen extractor to manufacturers recommendations so you have the extractor above the hob for grease, one in the ceiling for steam, but they cut corners with the carbon filter so your house smells when cooking. We bought a tumble dryer to put in the utility room before we moved in, but when we moved in the boiler was not installed as per the show home nor plan, so now it doesn’t fit. It’s just a washing machine room not a utility. Additional frustrations Include still not painted after all the remedial work and plastering started 2 months ago during which I’ve had the cancer and no living room to rest and recover in. They all know. Site manager and customer care manager both visited me post op but company has no empathy and doesn’t care. Just I ignorance and excuses.I’m done with being spoken to like an idiot. They quote tolerance without considering you might be fully aware of ‘tolerances’. Blanket excuse for a lot of it. They’re winning in most aspects, which I expect it what they’re hoping for. There’s more issues that come up but I just don’t have the energy, like the en-suite shower isn’t level so overflows. The site manager has seen and checked with a spirit level. Said must be twisted they’ll raise with ideal. Urgh. All spirit levels and tape measures were isolating with covid when mine was built. Thing is, I’ve been told by multiple Lovell employees and contractors the nightmares they had with my property, so it’s not like it’s not known. Even like today where there is a bow in the wall meaning the gate post looks ridiculous with a huge gap, is due to it being a rendered property with uneven surface, I’ve already been told by Lovells employees and a contractor that mine was one of a few houses on this development that had brick issues relating to too many being laid at once, in my case resulting in a bow. That’s not related to walls not being square including one that is 4 inches out, they believe due to line to mark out where bricks being put wrong side of brick meaning bricks width out at 1 end hence 4 inches out at 1 end. Most of the window heads (top of the inside of the windows) all had to be knocked down and redone. We’re just focusing on what I am aware of. Lovell advertise as a 5 star builder yet they don’t build, they contract out to numerous contractors and blame then and leave you to liase with them. I’m sorry I thought I bought the house from Lovells. Argh even writing this is frustrating. 20 years of owning multiple homes, yet this is the worst. It’s never felt like a ‘new home’ and never will.We went to a lot of trouble to buy this house and get a 4 bed so our children had space, yet one of the bedrooms is inhabitable during the winter, so it’s ended up being a complete waste of money on top of the stress. My wife and I have debated selling, but after having the house checked by a 3rd party, have suggested a number of the issues are reviewed 1st, and that we should expect a reduced offer due to the wall and bathroom window out of square among other things. We’re screwed and are now losing financially as well as emotionally. I would be more than happy to show you around my home before you buy as would many of my neighbours and there’s a Facebook group full of issues from this development alone. I’m rambling. I don’t know what to do. Where to go. NHBC is the next step but I’m not sure I’ll get anywhere.

Chris · 1 August 2022

★★★★★ 5/5

Trustpilot

After a long struggle trying to get…

After a long struggle trying to get onto the property ladder we’re glad we came to Lovell Homes. The process could not have been made any simpler for us. Eileen & Gavin were there every step of the way. Special thanks to Eileen for going above and beyond to make our dream come true. We truly appreciate Lovell. Eileen deserves a pay rise 😊. Barny and Yolanda

Barnabas · 22 August 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Focused Service

So far, everything has gone really well. We’ve recently reserved a property in Burton through the part exchange plus scheme, and every query we’ve raised has been answered honestly and handled positively. Chris, the sales advisor, has been exceptional throughout the process.

Edward · 20 April 2026

★★★★★ 5/5

Trustpilot

Couldn’t wish for a better service thanks to Nicky.

I saw Nicky and she was very kind explaining everything in plain English. She also made sure by double checking everything that she had explained to me so that I was sure to understand. I wasn’t rushed in choosing my kitchen and flooring as well as the tiling. Nicky is a really great asset for Lovell Homes.

Sheila · 27 March 2024

★★★★★ 5/5

Trustpilot

I have today had my porch refurbished…

I have today had my porch refurbished by a lovely guy by the name of Jordan. His attention to detail was second to none and talked me through the whole process from start to finish. My porch looks exceptional. Can't be more pleased

Sarah · 9 April 2026

★★★★★ 5/5

Trustpilot

Brilliant experience with Lovell!

I’ve had the best, smooth experience with Lovell. I found the house I wanted, rang the sales team at Shawbrook Manor in Leyland and was greeted by Lisa. She was efficient, helpful, full of knowledge and absolutely lovely. Everything was organised and within a few days I had put down my reservation. Lisa has been in contact making sure I’m kept in the loop and has helped me out of hours when I needed it. Definitely a positive experience so far & couldn’t fault anyone.

Laura · 11 April 2022

★★★★★ 5/5

Trustpilot

So far, very impressed!

I moved into my Lovell Home new build on 21st March '22.From the outset, as my first 'new build' home I was quite sceptical of the quality and workman/womanship.I was 'allowed' to view the property on two occasions prior to my reservation.Suffice to say I was suitably impressed and went ahead and purchased the property.Going through the process I had a couple of unnecessary problems with the 'Sales' dept. These in my view were entirely avoidable such as delays in registering the property with Royal Mail. This caused difficulties in obtaining house insurance, broadband etc. During one of my 'viewings', I was greeted by two of the site Managers and a Director of Lovell's. All were content to chat about the specifications of 'my' house and the plans of the site as a whole.The workmen on site are pleasant and courteous stopping briefly to chat and enquire about my thoughts on the build.What I am most impressed with is that Lovell Homes are proactive in resolving any 'snagging'.To date, I've received phone calls from a lady in Customer Care and two personal visits from the Customer Care Manager, Emma, each actively seeking my views any matters that I'd like addressing. As with any new build, and a property settles and dry's out there are to be expected.In all honesty, this I have found most encouraging.I intend to update this review as time passes as the minor issues are resovled, but so far everything is great.I should add that I have no vested interest in Lovell's or any other property developer.

Nigel.Powell · 6 April 2022

★★★★★ 5/5

Trustpilot

Stephenson Grange Holmewood

Jo the sales advisor at the Stephenson Grange development in Holmewood is a credit to the Lovell company, she has been nothing but kind and professional every time we have met with her, and has gone above and beyond to help make the experience of buying our first home as stress free as possible. She made the reservation process enjoyable and explained everything to us so clearly which was so important to us having never gone through the house buying process before. She definitely deserves some recognition for all her hard work as she somehow manages to do all this with a smile regardless of how busy she is! (which is very, as each time we've had an appointment multiple people have turned up without appointments)

Charlotte · 4 April 2022

★★★★★ 4/5

Trustpilot

Impressive Show Homes at Blossomfields.

Caroline greeted us and after a few pleasantries we were given free access to the show homes. These were beautifully presented and it was evident a lot of thought had been given to the placement and number of power sockets to meet modern day living. The flow of the layout and the spacious bedrooms offering room for wardrobes as well as storage areas built into the design were other details that impressed. Our only issue was the lack of availability of homes that would be completed within our time frame. We left rather disappointed but decided to return a few days later to look at the Newbury 3 bed detached but finally decided on the 3 bed detached Pavenham because it better met our needs, albeit more expensive and wouldn’t be ready for several months. Caroline patiently answered all our questions and showed us all the site and individual property drawings to ensure we were entirely satisfied with our decision. She was professional and efficient throughout the reservation process. She also kindly indicated that there was a good demographic spread already among the purchasers, some with teenage children on the development that our daughter could meet. She couldn’t have been more helpful We can’t wait to get into our new home!

David · 4 April 2022

★★★★★ 5/5

Trustpilot

What an amazing experience

What an amazing experience - after visiting a development with a different company and being made to feel like we were something the sales person had stepped in - we visited this development - what a contrast! We couldn't have been made to feel more welcome. Sharon was wonderful, so helpful, informative and made us feel so 'at home'.The minute we stepped foot in the house - we knew it was the one for us.I would definitely recommend Lovell if your looking for your new home.

Lisa · 15 March 2022

★★★★★ 5/5

Trustpilot

5 star Builder/ Customer Care

We were first time buyers who just bought a house from Lovell at Weston-super-Mare (Foxglove meadows). It was such a pleasant and smooth journey throughout from every aspect of the buying process that everybody would go through. We always tell the lovely Lovell people that how brilliant they are. So I thought I should tell the world too!I can not forget the way we were treated on the very first day! Very professional, no pressure or what so ever, ready to listen, very helpful and same time being proactive. Professionalism can be seen from each and every staff you speak with. We are so delighted and pleased that we hadn’t had any nightmares that people often talk about when buying houses. I cannot appreciate and thank them highly enough!I should mention Ceri, Gaynor and Debra from Sales and Marketing while Benjamin and his team from the project whom we have met so far. Thank you all and best of the luck!

Thusi · 1 March 2022

★★★★★ 5/5

Trustpilot

Happy homebuying

We liked the look of the site from the beginning and eventually signed up for information online. It was very helpful and provided a number we could call. From that moment everything just flowed. We found your staff,on the telephone and in the office, to be very helpful, especially Ann Marie. Ann Marie explained everything in such a way that we had few questions and as we were first time buyers she was excellent in helping us understand the process. We are very happy with the way in which we were treated, it made a very stressful situation so much easier. Of course the best thing is that we feel secure and happy in the purchase of our new home. Many thanks.

MRS · 26 February 2022

★★★★★ 5/5

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Share my good experience with Lovell Homes

This is my first time to buy new built and I think I am lucky to choose Lovell Homes.With no experience on buying new built, I have a lot of questions covering the buying process, the property details, the reservation ..... However, related staff are just so patient, resourceful with up-to-point and timely replies. I would like to express my heartful thank you to Caroline and Graeme who brought me with this pleasant experience. I have no hesitation to recommend Lovell Homes to my friends and Lovell will surely be my first choice when I have another chance of buying.

Ms · 20 February 2022

★★★★★ 1/5

Trustpilot

Spoke to them about poolhouse Road…

Spoke to them about poolhouse Road wombourne development they could not care less about people do not buy a house in this location there is no transport links no school's no doctors no dentist available.

David · 27 May 2026