Lovell reviews

★★★★★ 5/5

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We had a visit from Tom today to attend…

We had a visit from Tom today to attend to some snagging issues. Tom was really great. Very thorough and did a really good job throughout. He was meticulous, and took time to go through and show us what he had done with each item, and checked that we were happy with the outcome. A very friendly chap, and a job well done. Many thanks Tom.

Steve · 17 October 2024

★★★★★ 3/5

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The sales team (Caroline and Jade) are…

The sales team (Caroline and Jade) are excellent and very helpful. However, I cannot say the same for their bosses. When people do not keep their word, it leaves a bad taste in the mouth. Personally, I would have pulled out of buying this property because of this, but my wife really loved the location of the property. So, for her sake, I decided to go ahead with the purchase. Hopefully, they will keep their word going forward.

Tobi · 6 December 2025

★★★★★ 5/5

Trustpilot

The sales team at Drummond Park

We found Tanya & Mel very helpfulwhen we went Sunday to sort out the reservation, Tanya was very helpful, guiding us through the process for what we wanted in the new house, ie flooring, carpets, what tiles we required in the bathroom and ensuite And also outside in the garden ie Did we want an outside tap? And did we want outside lighting?all in all, we’d like to thank Tanya for the constructive help that she gave us

Graham · 27 February 2024

★★★★★ 5/5

Trustpilot

Fantastic House! Fantastic Team!

We cannot say enough kind words about the Lovell Team at William's Park in Wymondham. Right from the off we dealt with Matt who remained a constant friend throughout the challenges that laid ahead! His communication was excellent and professional at all stages. The whole experience of buying from Lovell has been first class. The house build and quality is phenomenal and the attention from each Lovell colleague has been superb! The whole development is well designed, with additional qualities and finishes we didn't expect. Highly recommended!

Keith · 9 January 2024

★★★★★ 1/5

Trustpilot

Search party needed to find customer care at Lovell

We moved into our house in 2021, and by going around the house during our own snagging process found over 200 issues. I must stress that we are not builders nor in the trades sector. These were raised with Lovell and over the last 2 years most have been fixed very gradually at their own slow pace after repeated requests. I have waited in so many times for Trades that did not arrive. A leak from the family bathroom toilet area was reported months ago, and nothing done to sort it. Several plumbers/managers have come and reported back to Lovell that the area needs stripped back to reveal the source of the leak. The bathroom floor tiles are now lifting and dangerous. The skirting is coming away from the wall and black mould is now evident in that bathroom. I hate to think what damage is being done to the house. Customer care no longer communicate as it appears they have nothing left to promise. The whole situation has been totally wearing, and it appears that Lovell hopes that people will give up and just accept their shoddy workmanship. This is only the tip of the iceberg of my negative experience with lovell. I could easily write a long tedious novell on the whole disappointing experience. One star out of five is generous.

Jennifer · 21 December 2023

★★★★★ 5/5

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Seamless and stress-free buying experience

We recently had the pleasure of buying a house with Lovell Homes, and we are thrilled to give them 5 stars. From start to finish, Jo and Matt were nothing short of exceptional, making my wife and I's dream of owning a home a reality.Both Jo and Matt throughout the entire process demonstrated their utmost professionalism and prompt communication, keeping us well-informed at each stage and giving us confidence in the decisions we were making togetherWe were expecting a daunting process, but Jo and Matt were fantastic at making the process seamless and stress-free. We can't thank them enough for all of their help.

Dale · 16 December 2023

★★★★★ 5/5

Trustpilot

Job done! No more snags...

We had some snagging issues with our Lovell home on the Crown Meadow estate in Norwich, but we’ve systematically chipped away at them, liaising with Tanya in Customer Services.They have been very good setting things right. Today Rob and Jordan have done an amazing job finishing the last bits. They were thorough - no short cuts. Both were courteous and left everything really tidy. We love our new home!

Chris · 10 July 2024

★★★★★ 1/5

Trustpilot

Useless

I’ve only given one star because I have too. I do love my home, but the company are absolutely useless at costumer care, the quality of our home when moving in was shocking and took well over a year and constant back and forth to get sorted, nearly 2 years in now and a problem that we thought was a drainage issue that Lovell still haven’t rectified turned out to be an ongoing water leak due to poor fitting that has only just been fixed.We’ve used the emergency contact line to report our boiler not working. So no heating or hot water and been told this is not an emergency and that they ‘only deal with refurbs out of hours’? There is literally no care after you’ve brought the house.

Katie · 30 November 2023

★★★★★ 5/5

Trustpilot

Lovell’s Site Team

This review is purely to commend the Lovell’s Site Team and their support trades. After a lengthy process of rather frustrating communication with Lovell’s management to rectify a plumbing issue at my new property I have to give credit where credit is due when it was finally handed to the tradesmen to correct the fault.

Consumer · 19 May 2026

★★★★★ 5/5

Trustpilot

What an amazing housing development (…

What an amazing housing development ( Wild Walk ). We were totally blown away with the quality and look of the houses. And plenty of space between them and ample parking which is so refreshing from other new build sites we have seen. And Dave was fantastic with us showing us around the site physically on foot not from a plan. And great explanations of the development, We found the ideal plot (66) and perfect house for our next venture. Thanks Ian and Nic Brogan.

Ian · 12 November 2023

★★★★★ 5/5

Trustpilot

Great experience from seeing the plot until moving in.

We had our heart set on the plot we eventually were able to secure from the moment we discovered Lovells development on Houlton in Rugby. Julie was and is wonderful and helped us from day 1 until we moved in and since. Ryan and Dave have been exceptional with the few snagging issues and we would definitely recommend the Lovell team. Thanks we love our new home .

VT · 5 July 2024

★★★★★ 5/5

Trustpilot

A beautiful Lovell home with great service

We have just moved into our Lovell home and absolutely love it! From agreeing the sale through to the handover, everything has been first class! Our home looks and feels fantastic. The beautifully spaced homes within the development give an overall feeling of privacy and exclusivity. The finish of the homes feels high quality and everyone we have spoken to regarding Lovell have been so friendly and passionate about their homes, especially Dulcie Bailey!

Norfolk · 10 March 2024

★★★★★ 5/5

Trustpilot

Maris and Rob from the Lovell customer service team

Maris and Rob from the Lovell customer services team have done some terrific work for us today, they are always a pleasure to deal with, and the standard of their work is exemplary. They should be commended for their attention to detail, and general work ethic, they are a credit to Lovells. Sue & Brian . All saints Green.

Brian · 8 April 2026

★★★★★ 5/5

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We are currently purchasing a Lovell…

We are currently purchasing a Lovell home and Emily has been absolutely fantastic right from our first viewing, even messaging us on her day off.

Mrs · 8 December 2025

★★★★★ 5/5

Trustpilot

Thank you Drummond Park!

Brilliant experience from the very start! The staff at Lovell, Drummond Park are so welcoming and are always happy to help. They made our whole experience as first time buyers enjoyable, exciting and understandable. Tanya is our sales rep and she communicates with us on a friendly yet professional level. Tanya made the process very easy for us to understand and go through, which can be daunting as first time buyers. We are so glad we found Drummond Park, who helped us buy our dream home! Would 100% recommend Tanya and the team! :)

Charlotte · 9 October 2023

★★★★★ 5/5

Trustpilot

A Seamless Home Reservation Experience with Lovell

We recently reserved a new home with Lovell, and the experience was very positive. We were impressed by the quality and design of the homes available and found the right home for us.The standout aspect of our experience was the service provided by Mandy, our Sales Representative. Her friendly demeanour and professionalism made the entire process smooth and enjoyable.Mandy has been a great help guiding us through the initial paperwork, ensuring we understood each step. She was also really helpful in showing and explaining options for flooring and other extras available and helping us choose them.Her communicative approach continues to keep us informed and engaged.As we look forward to completing the remaining steps with Lovell, we feel confident and excited about moving into our new home. If our experience so far is anything to go by, we know we’re in good hands.

Kiwiward · 25 September 2023

★★★★★ 5/5

Trustpilot

World Class Service - Lovell Glow Garren!

After a particularly long and complex journey to get here, we have just reserved at Glow Garren. Anne-Marie has been absolutely amazing! The level of focus and support has been second to none and has culminated in our decision to buy with Lovell. Jackie has latterly assisted with some of the process, and so thank you for all her support too. We are feeling very confident moving forward with our property purchase in early 2024!

JM · 22 December 2023

★★★★★ 5/5

Trustpilot

Exceptional Experience with Lovell Homes: A Detailed Review"

I had a really good experience with Lovell Homes. From the very beginning, their team provided a detailed explanation of the entire process, which helped me understand every step involved. Lloyd and Kathryn were instrumental in making the experience amazing. They were always available to answer questions and provide assistance.One thing that stood out to me was how open they were to hearing all of our opinions and preferences. They truly value their customers' input and take it into consideration, which made us feel like active participants in the decision-making process.Throughout the journey, Lovell Homes' support remained consistent, and they kept us informed at every stage. It's clear that they are dedicated to ensuring a positive experience for their clients.Overall, I'm really satisfied with Lovell Homes' services and the way they handled our home-buying process. I highly recommend them to anyone looking for a new home.

Venky · 11 August 2023

★★★★★ 5/5

Trustpilot

I am in the process of purchasing a new…

I am in the process of purchasing a new build Lovell home. My experience has been faultless! From my initial call to enquire about the property, viewing and making the reservation. Nothing has been too much. No question is too small or too big. Special thanks to Eileen who has been so patient and understanding and helped to make the whole process so much easier. I am super excited to move into my new home!

Juliette · 2 December 2023

★★★★★ 5/5

Trustpilot

Lovell, All Saints Green

Lovell, and in particular their site sales executive (Mandy Allen) have gone out of their way to make buying a new home from them a painless experience. Nothing seems too much trouble and queries have always been met with an almost immediate response.Mandy has been extremely helpful in guiding us through the various choices to be made, finishes and options to be chosen and has displayed great patience with us throughout this period. We are very grateful for all her help.

Brian · 29 July 2023

★★★★★ 5/5

Trustpilot

Phenomenal Customer Service and Great Experience

I have been looking for a new home for years and started looking at Williams Park- Lovell Homes a while ago. I quickly realised the spec and quality was above par to other new build homes available at that time. The advice, support, and customer service I received from the sales team (Matt and Jo) was integral to the process and has ultimately led me to occupying a great plot that’s perfect for me. They pointed out things I wouldn’t have thought of and supported me along the way. The care and consideration (and patience) they both had made the whole process very smooth. Jo welcomed me from the beginning and helped guide me through the choosing process, and Matt was very communicative keeping me up to date on the progress of the property, allowing me multiple visits to measure up (nothing was too much) and continues to check-in on the progress of the move and the quality of the house. They seem to always be working and on hand! I have found Sharon from the aftercare team very helpful and proactive- which is much appreciated. Overall I would highly recommend Lovell as a new homes builder, but more importantly I’d recommended them for their great customer service. Buying a home is no small purchase, and it’s nice to feel like you have people like Matt and Jo who care about what they are doing! Thanks to all the team!

Beth · 27 July 2023

★★★★★ 5/5

Trustpilot

Our journey with Lovell homes at…

Our journey with Lovell homes at Williams park began in early 2023. The sales team of Jo and Matt were central to our very positive experience. The purchase process was explained very clearly by Jo who led on the administration. Matt was our lead for viewings of our new home. He was extremely knowledgeable and informative about the build process. Any concerns or queries we had were taken seriously and dealt with swiftly and to our satisfaction, making a stressful time less so. The purchase documentation was extensive and impressive. This is our first new house purchase in over 23 years. |Our purchase of a new home was an experience which was made less stressful by the expertise and more importantly the ongoing support of Jo and Matt,

Barry · 25 July 2023

★★★★★ 5/5

Trustpilot

Professional decorator

Many thanks to Jordan (Lovell’s decorator) for his professional service on today at Williams Park. He has done a superb and excellent job and also explained how to do a proper job. He is also a nice and helpful guy, which he has spotted additional snagging lists and no doubt at all to fix it immediately. Lovell shall keep more good staffs like Jordan.

Chee · 27 June 2024

★★★★★ 1/5

Trustpilot

From Hero to Zero in 12 months.

We moved into our dream home just over a year ago and the Lovell team that helped us purchase could not have been better, a sheer joy.12 months later and the snagging list has never been actioned. There was nothing on there of any great issue but the faulty toilet cistern in one bathroom has now appeared in the en-suite so neither can be used.Two messages before Christmas completely ignored and I’ve sent one each month for the last three months to escalating levels of customer service management. Other than an automated message that they will come back you get nothing.Undeliverable emails to the main representatives ( Wendy and Emma, who were brilliant) indicate the best staff have now left. Half a million is a lot to just be ignored this way, so sad their bubble has burst.UPDATE: within a few working hours of my review I’ve had a message back (thank you) so fingers crossed this turns out to be a blip and they're back to ‘hero’ status again. In which case I’ll gladly share the good news.

Mark · 10 July 2023