Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmanda at All Saints Green Stradbroke…
Amanda at All Saints Green Stradbroke Suffolk has been amazing helping us with the purchase of our new home. Any queries and questions have been answered quickly, and she has made the process very easy and straightforward. The addition of photos keeping us updated of the progress of the build has been a fantastic and welcome treat and we look forward to moving into our new Lovell home 🏠
Jackie · 22 April 2023
Agent replied · 15 June 2024
Thank you Jackie for your wonderful 5* review. Your comments have been passed on directly to Mandy at All Saints Green and we're very much looking forward to welcoming you to your new Lovell home.The Lovell Team
★★★★★ 3/5
TrustpilotSales was ok, after care very good and house great.
Sales was ok, nice people but constantly needed reminding about things you’ve asked. Sometimes ask the same question over and over to get responses. Knowledge of the home and process wasn’t to what I expected. I think sometimes I knew more details of the property than sales. Sometimes they’d also go back on their word. Whilst reserving the plot, we were told we could have the Key Worker scheme (gives up possibly £4000 towards the home?). Closer to picking our options we were told we couldn’t have this, were never eligible and wouldn’t be having it. When questioned because this was a big incentive to have the home, we had a call from a lady who I believe to be an area/regional manager. Extremely rude, arrogant and unprofessional person. Told me that if we don't want the plot that’s fine because many other people will have it without the scheme anyway. How’s she deals with customers and represents Lovell to the public I’ll never know. Site management team were ok. Site manager sometimes dismissing your views. Says something would be installed e.g a fence out front, reminded of this months later and got told we never had the conversation and that I’m basically lying. Trainee site manager and rest of the team excellent, accommodating, organised, efficient and good to deal with. Listened to your issues and got them resolved without question. The actual Lovell Customer Service team were brilliant. Couldn’t fault them. Emailing was quick, snags never questioned, always booked trades people in. Biggest issue was the trades people actually arriving. Lovell always chased this up though and didn’t happen often. House build was good. We had a snagging company come in to overlook the house and Lovell knew this whilst it was being built. Maybe more attention given because of this knowledge? Many snags found, but nothing major and said it was a good house and one of the best new build he had inspected for a while. Nothing worrying and all cosmetic. Biggest issue was the finish in painting etc. It wasn’t good. I re-painted the hallway and some other rooms myself because it would be a better finish.Turfed the garden myself. Top soil wasn’t the best, lots of debris in it which needed removing. No issues with the home has arose as of yet and we are very happy with it. The initial process of purchasing could be more “buyer friendly”, more professional, better organised and more updates given along the way. The customer service just needs improving. It feels like once you’ve bought and reserved the home the effort stops because they already have your purchase.
Joshua · 28 January 2022
Agent replied · 15 June 2024
Hi Joshua, Thank you for your review and we are very sorry to hear that you felt your journey with the sales team didn’t go as smoothly as it should have, I will ensure your comments are passed to the team for review. Thank you for your positive comments on members of the site team and customer care team, I will ensure they receive this feedback. Thank you for your review, Lovell Homes.
★★★★★ 5/5
TrustpilotTop decorator
Top decorator. Jordan from Lovells Williams site Wymondham has just completed our decorating job. This is Jordan's second time at our property. He is a very likable and professional operative. With an eye for perfection at every stage he has completed our remedial work. Very well done. Thank you Jordan.
Barry · 28 June 2024
Agent replied · 15 June 2024
Thank you Barry for leaving a lovely 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.It's wonderful to read your comments about our customer care team, and we have passed them on directly to them. We know that they will be very happy to read them.Thank you again Barry, we hope that you will continue to be very happy in your new home!The Lovell Team.
★★★★★ 1/5
TrustpilotVery poor Customer Care following purchase
Bought a house on the Stephenson Grange development almost a year ago and still have many snagging issues outstanding. These were noted on the day we got our keys and have still not been fixed. Customer Care not bothered, although they do keep making appointments for Lovell operatives to resolve the issues, they do not turn up without explanation. Sales and the guys on site are great, but Lovell’s aftercare is shocking. Avoid.
Josh · 28 November 2022
Agent replied · 15 June 2024
Hi Josh, Thank you for your review, I am sorry to hear how you feel about Lovell's aftercare and for the delays in getting these issues resolved. I understand that our operatives are currently attending to the outstanding snagging in your property this week. If you have any further queries please email on marketing.eastern@lovell.co.uk and we can look into this further for you. Kind Regards, Lovell Homes.
★★★★★ 4/5
TrustpilotBeautiful Home, After-care could be better
Very well built and beautiful homes with clever planning and design. Majority of homes have very decent gardens, are not overlooked and absolutely do not feel like a copy&paste new build you can see elsewhere.Aftercare is a bit chaotic but issues do tend to be small, although the small issues can grow with the time it takes aftercare to arrange anything.
Joe · 13 November 2023
Agent replied · 15 June 2024
Thank you for your review, We appreciate your feedback on Wild Walk. We will speak to our Customer Care team to ensure your items are rectified as soon as possible. Kind Regards
★★★★★ 5/5
TrustpilotSorry to hear Matt is leaving.
Matt is a very polite & helpful person. Aways kept us up to date with our bungalow purchase at Stradbroke All Saints Green.If there was a problem Matt sort it as soon as possible. He will be truly missed on this site.
J · 2 October 2024
Agent replied · 15 June 2024
Thank you Bob & Jackie for leaving a lovely 5* review of your experience buying a new Lovell Home at All Saints Green in Stradbroke.It's wonderful to read your comments about Amanda, and we have passed them on directly to her. We know she will be very happy to read them.Thank you again Bob & Jackie, we hope that you will be very happy in your new home!The Lovell Team.
★★★★★ 5/5
TrustpilotJordan Painter & Decorater. Williams Park, Wymondham.
Snags at Williams Park, Wymondham. Jordan was super friendly yet so professional. He listened to any concerns that we had and went above and beyond to put things right. I can’t fault Jordan’s quality of work, clearly very skilled and takes pride in what he does! Very satisfied, thank you Jordan!
Georgia · 26 April 2024
Agent replied · 15 June 2024
Thank you Georgia for leaving a lovely 5* review for the work which Jordan carried out on your new Lovell home at William's Park in Wymondham.It's great to read such fantastic comments about Jordan, the service which you received and the quality of work carried out. We have passed your comments on directly to Jordan, who we know will be happy to read them.Thank you again Georgia, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 4/5
TrustpilotHome
The move into our new home went reasonably well considering we have not previously moved for some circa 30 years. The staff at Lovell have been extremely helpful thus far albeit there are still a number of issues to be resolved which is to be expected in a new build property. The sales lady Cathy was very professional and courteous on the day we took up residence and endeavoured to assist in ensuring that everything was perfect for us which we found very reassuring.
David · 1 September 2021
Agent replied · 15 June 2024
Hello David and thank you for your review. We're delighted to hear your experience with your Lovell Home as this is just the type of feedback we hope to receive and we will feedback to the relevant teams.Thank you again for your review.Lovell Homes
★★★★★ 1/5
TrustpilotAvoid Lovell Homes
Myself and my partner recently completed on a Lovell home. It has been the worst decision we have made. Lovell have handed over a very poor quality home and as a company have zero customer care. From the start of our journey buying our home it has been dreadful. The sales team made it beyond stressful and now living in our home we have had no contact from the customer care team unless we chased them up. Not to mention the house was handed over absoutley filthy, a brand new house should be clean nearing spotless. Our house was the opposite. I would not recommend buying a Lovell home to anyone. Believe the negative reviews, we wished we had. The snags in our home are more than snags, the whole house is poorly plastered and decorated amongst other things. We are lost for words for how we have been treated. We have made a official complaint and are yet to hear back, clearly a unhappy customer isn't as important once money has been exchanged.*edit* Our additional details have been passed as requested. Our complaint was not taken seriously extremely poor response and refusal to accept responsibility or offer any sort of compensation regarding the many issues we experienced. In efforts to fix the house many appointments were made with various workmen from LOVELL resulting alot not turning up as planned or point blank refusing to do work. Everything is a fight with the company it is exhausting. We are still waiting for our "snags" from Nov 2020 to be completed. Not only do we stand by our review, our opinion if anything of this company is worse than before.
Miss · 12 August 2021
Agent replied · 15 June 2024
Hello Stacie and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotOutstanding
From the very beginning that we purchased the house in Hopton, everything went smoothly. Debbie from sales was very helpful whenever we have questions and always kept us updated with regards to the house. Matt the Site Manager here in Hopton was really a nice guy, he has been very helpful since we moved and gave us a first class service - Martyn
Martyn · 17 July 2023
Agent replied · 15 June 2024
Thank you Martyn for leaving us a wonderful 5* review! It's fantastic to hear about your positive experience buying a new home at Bowlers Green in Hopton. We have passed your comments on directly to Debbie and Matt, and hope that you are very happy in your new home!Thanks again Martyn.The Lovell Team
★★★★★ 5/5
TrustpilotTelburn Way Purchase
Rosann has been wonderful and informative in our early exchanges of first reserving our plot and organising our first face to face meeting where we we able to discuss extras for our new home. Nothing was an issue and made the family feel welcomed and catered for with refreshments and her secret stash of buscuits. So far exactly what we would hope for from the builder and looking forward to seeing how our house build progresses
BWard · 6 March 2022
Agent replied · 15 June 2024
Thank you very much for taking the time to give us your feedback. It is very much appreciated and your positive comments have been passed onto Rosann. We are pleased that you are enjoying your buying experience. Thank you for choosing Lovell Homes.
★★★★★ 5/5
TrustpilotPark View, Holt
Our purchase was a long time coming as we are relocating from another area. At all times we were made to feel welcome and Bonnie and Jo were always on hand to assist with any questions we had.
Helen · 6 April 2026
Agent replied · 29 May 2026
Thank you Helen for leaving a lovely 5* review of your experience with Bonnie and Jo at Park View in Holt.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Bonnie and to Jo, who we know will be very happy to read them.
Thank you again Helen, we hope that you will be very happy in your new home.
The Lovell Team.
★★★★★ 5/5
TrustpilotExcellent service
Our first visit to Lovell home site at Royal Victoria Court was so welcoming even though we were not fully ready for the purchase. The sales team at our return visit did all within their capability to make sure we were catered for, explained the process, answered our many questions and friendly to our little ones.They are excellent at what they do.Thanks guys.
Daniel · 27 June 2023
Agent replied · 15 June 2024
Thank you very much for your 5 star review. We are pleased to hear that the team supported you and have passed your positive words directly to the Royal Victoria Court sales team. Kind regards, Lovell Homes.
★★★★★ 5/5
TrustpilotAmanda was really welcoming with us and…
Amanda was really welcoming with us and had an approachable and friendly attitude throughout the whole process. We lost our dream plot originally and then we were contacted as soon as it became available again which is excellent customer service. Would highly recommend Lovell after dealing with Amanda. People are often quick to complain about bad service but equally it should be recognised when a great service is received so thanks for making this a painless experience.
Ben · 1 December 2021
Agent replied · 15 June 2024
Thank you for leaving your review. We are pleased to hear that you are happy with your experience and felt supported by Amanda through your home buying experience. We will pass your positive feedback onto Amanda. Thank you again for your review,Lovell Homes
★★★★★ 5/5
TrustpilotDecoration …
Jordan visited today to carry out some remedial decorative work at our property in Wymondham after a water leak was reported, he was Very courteous and professional and did an excellent job, defiantly five stars.
Bruce · 23 April 2026
Agent replied · 29 May 2026
Thank you Bruce for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.
We have passed your comments on directly to Jordan, who we know will be really happy to read them, and to our customer care team in the region for review.
Thank you again Bruce.
★★★★★ 5/5
TrustpilotI am thoroughly pleased with the team…
I am thoroughly pleased with the team at Lock Gardens, particularly Kathryn and Laura, for their exceptional work. Their friendly demeanor and willingness to address any minor concerns with utmost clarity have been most admirable. Their effort to ensure our satisfaction sets a high standard for excellent customer service.
Bibitha · 23 April 2024
Agent replied · 15 June 2024
Thank you very much for your 5 star review Bibitha. Your lovely comments regarding the sales team have been passed on directly to Kathryn and Laura who will be thrilled to read them. We are so pleased to hear about your experience and wish you all the best in your brand-new Lovell home at Locke Gardens. Kind regards, Lovell Homes
★★★★★ 4/5
TrustpilotBrought a house in 2014
Brought a house in 2014, sold it a few years later but the guys were brilliant during the sales and even put a window in a place that shouldn’t have had it but it wasn’t flagged to us on the design.There were some teething issues but their Maintenance guy - wish I could remember his name was amazing! Reminded me a little of Danny Devito!It’s a shame I’ve brought a house from a five star company now who are actually poor in comparison to Lovell! Would buy from Lovell again
Tech · 31 March 2021
Agent replied · 15 June 2024
Hello Tech Man and thank you for your review. We're delighted to hear of your experience with your Lovell Home as this is just the type of feedback we hope to receive and we'd gladly sell you another home!We do apologise for the teething issues but are glad Danny DeVito sorted them for you :) Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotMatt & Jo at Williams Park
Matt & Jo at Williams Park have been brilliant helping and advising my daughter. They make you feel very comfortable when wanting to view the showhome. They even bought my daughter a rose, balloon and cakes on her birthday when she was there making her choices!Matt made me a lovely cup of tea today when I was there waiting for the site manager.
Linda · 23 May 2023
Agent replied · 15 June 2024
Thank you for leaving Jo & Matt at William's Park a 5* review Linda.We agree with you that Matt does make a lovely cup of tea! We have passed your comments onto Jo & Matt and are looking forward to continuing on your Lovell Home journey with you. The Lovell Team
★★★★★ 5/5
TrustpilotWould highly recommend
As a first time buyer Ali Mclean was very helpful and made the process very straightforward. Any questions I had were answered or looked in to right away. Incentives were also very appealing and worth looking in to. Would definitely recommend to anyone looking to purchase their first property.
Sean · 15 April 2024
Agent replied · 15 June 2024
Thank you for your 5 star review Sean, it is really appreciated by Ali and the team. We look forward to welcoming you to your new Lovell home soon!
★★★★★ 5/5
TrustpilotJeff has been very caring
Jeff has been very caring, helpful & professional, guiding us throughout the house selection process. Thanks to Jeff's efforts, and the kind advice from Wendy. Let me add to mention that it's perfectly nice & heartwarming to meet Wendy, too. Congratulations to her new path with Lovell.We would surely look forward to going through the ongoing stages with your front & back office staff members, and hopefully, be equally pleasant.
Winnie · 27 August 2022
Agent replied · 15 June 2024
Thank you for your review. We are so pleased to hear that you are having a great experience and we will ensure we pass your positive comments onto the team. Thank you for choosing a Lovell Home.
★★★★★ 5/5
TrustpilotCaroline @ Blossom fields is a Huge Asset - Excellent Job!
Caroline @ Blossom fields has been extremely helpful, very polite, professional and friendly. Very informative and thorough prior to reservation and even more so throughout the reservation process. Caroline is a Huge Asset to Lovell Homes. This being our 4th New Build Property and 1st purchase with Lovell Homes, we are very much looking forward to moving in to our beautiful new home.
Claire · 30 April 2023
Agent replied · 15 June 2024
Hello, Thank you for taking the time to leave us a review. Its great to hear Caroline has made your experience of buying a home from us a good one, I have made sure that your comments are passed on and we look forward to welcoming you to the Blossomfields. Kind Regards Lovell Homes
★★★★★ 5/5
TrustpilotLovell Homes, Stephenson Grange
As my partner and I are first time buyers the process was new to us. Lovell made the buying process easy. Special mention to Sales Assistant Joanne James who made the process easy and kept us well informed of any changes. We was able to customise our home without feeling pressured. We are happy with the service provided.
Amiee · 8 September 2023
Agent replied · 15 June 2024
Hi Amiee, Thank you for your review! We will make sure to pass your kind comments onto Jo and we're pleased to hear she made the buying process easier for you. Thank you again,Lovell Homes.
★★★★★ 5/5
TrustpilotVery helpful
So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.
Julie · 9 May 2026
Agent replied · 29 May 2026
Thank you Julie for leaving a lovely 5* review of your experience with our team at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to them, who we know will be very happy to read them.
Thank you again Julie, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotOutstanding!
I have to say I never come across a more welcoming, helpful and professional sales assistant as Caroline Lewis has been with us, nothing has been too much trouble. From the first day we entered the show home office to the day we left a deposit she has been fantastic. Highly recommended and a great advocate for the Lovell Brand. Thank you
Tim · 9 May 2023
Agent replied · 15 June 2024
Hi Tim, Thank you so much for your lovely review regarding our Sales Executive on the development. I will be sure to pass your kind comments onto Caroline! Thank you again, Lovell Homes
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