5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
Trusted Agent profile · Wiltshire
Allen & Harris Westbury Wiltshire reviews
★★★★★
221 reviews across 2 platforms
15a Warminster Road, Westbury, BA13 3PD, Wiltshire, BA13 3PD
Allen & Harris Westbury's office in Wiltshire, at 15a Warminster Road, is rated 2.7 out of 5 across 221 reviews on two platforms.
Reviews
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
1/5
TrustpilotVery bad experience
Very bad experience from the real-estate side as a buyer (fair service as long as it concerns the mortgage advisor).Agents seem to be very concerned only about fees and timing without providing any meaningful guidance or actual service. The purchasing process was totally transparent. The communications were highly problematic. The solicitor that they have recommended to us was totally passive. They left us with major unsolved issues. Office: Allen and Harris - 183 Cowbridge Road EastCanton CARDIFF CF11 9AJ
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
1/5
TrustpilotI would tell anyone to avoid Allen &…
I would tell anyone to avoid Allen & Harris like the plague. I commissioned the Swindon team to sell my house based on a high valuation which they promptly told me to reduce almost straight away. They barely got me any viewings and no offers in the whole five months I was on the market with them. They were not marketing it to the right people (corroborated by the fact that as soon as I switched estate agent it was sold in the first weekend) and I would always have to chase them for any feedback on the few viewings they did book. Also watch out for the small print…you are tied into a five month initial period. It felt like selling my house meant nothing to them and because they were in a flat rate they just kept telling me to reduce the price without putting appropriate effort in to selling it. Not good.
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
5/5
TrustpilotWitney Allen and Harris.
We worked with Maria from the Witney Branch of Allen and Harris, a brilliant experience. Professional, communicative and Maria and the team made the process of buying very easy.Thankyou Maria.Jo and Sara
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
1/5
TrustpilotAllen and Harris, Didcot
I payed the holding fee (£200) and after being accepted in the referencing, they kept asking me to pay in the deposit (£800) and the first month's rent (£900). This was before I even laid my eyes on the TA. I kept asking them when would we sign the TA and they kept asking me to pay in the mentioned moneys. I got the feeling that if I had payed the deposit and first month's rent, I would loose that money and would never get to move into the house. The general feeling I got was that they are crooks.
1/5
TrustpilotAVOID ALLEN & HARRIS Whitchurch, Cardiff
IF IT WAS POSSIBLE I WOULD GIVE ZERO STARSCraig & the staff at Allen and Harris (Whitchurch) has given us the worst experience we've ever had when moving house. The move has taken over 6 months & still isn't completed. From day one they have lied to us about the purchasers & the price my house is worth. My whole family is suffering stress because of the blatant LIES FROM CRAIGThey emphatically said that:-There Isn't a chain, YES THERE ISThe money is there as its a cash purchaser, NO ITS NOT, THEY WERE NEGOTIATING NEGOTIATING A MORTGAGE & SOMEONE FURTHER DOWN THE CHAIN ARE 1ST TIME BUYERS & THEY WERE APPLYING FOR MONEY FROM THE GOVERNMENT They wanted to move in quickly, SO BASED ON THE ABOVE WE PUT OUR FURNITURE INTO STORAGE. ALL THIS IS COSTING ME £THOUSANDS FOR STORAGE, MOVERS & SOLICITORS FEES.I WOULDNT RECOMMEND ALLEN & HARRIS TO MY WORST ENEMYWe have now moved after 6 months of Craig at Allen & Harris messing us around. In May 2021 I sent a check to their Head Office (Sequence UK Ltd), with all the information requested by Craig and they didn't bank it so it was returned.On 7th June 2021 I then received an email from Craig at Allen & Harris to pass my bank card details & they would take the money, I did this over the phone to the Whitchurch office the same day.Today 10th June 2021 I have received another email from Craig at Allen & Harris telling me that they can't put the payment through again and would i send another cheque to Head Office (Sequence UK Ltd) with again all the information or do a bank transfer through telephone banking, I asked to do this in the beginning but Craig at Allen & Harris refused my request & wouldn't give me the banking details, these details are now attached to this recent email.
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
TrustpilotAndy at Allen and Harris Cirencester…
Andy at Allen and Harris Cirencester helped me with the sale of my 1 bed maisonette. Ultimately I decided against the sale as my circumstances changed, but I found Andy straightforward, knowledgeable and helpful.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
1/5
TrustpilotAwful, horrible people.
Awful, horrible people. This is coming up to 4 years ago now, but an investigation is still underway. My family home had to be put up for sale after 27 years of living there, due to a bad mortgage company. We completely renovated our home so that the new owners could call it a home straight away. We gave a set of keys to Allen and Harris so that they could undertake viewings as we're a busy working family. A buyer came up which was great news, but one day my mum had a break from work so of course went home. Only to be greeted with the buyer stood in our back garden doing gardening work and our doors unlocked. The buyer had the audacity to ask my mother what she was doing there. He had been going into our home wearing muddy shoes on the brand new carpet which we had to have professionally cleaned. Nail varnish had been tipped on the carpet which the buyer blamed on us as a way for us to replace it, the thing is, we didn't have nail varnish in the house. He then returned 3 days before completion and condemned OUR boiler when we were working, as a way to lower the price of our home. Allen and Harris were aware of all of this going on. Then they said that we didn't have a fitted kitchen, which was brand new, less than a month old on completion. With a working gas hob and electric oven, which we had been using everyday of course, but the buyer said it wasn't working. Our sales completion hasn't even been signed by us, only the buyer. This is the Penarth Branch.
1/5
TrustpilotShocking experience
Shocking experience. My son rented a place through Allen and Harris Chippenham after viewing the marketing video. He moved in on Saturday & Sunday the 31st of January and we were beyond shocked. The video failed to show the condition of some of the walls, the mould in the kitchen cupboard, the dirt on the window ledge. There are two light fixtures in the sitting room and one is not working. We visited many properties and as the COVID situation got worse, we became more cautious. The video looked good and the Allen and Harris looked professional. We paid £9300 in advance and we are truly regretting that. Do not trust a video, if concerned about COVID wait till the situation improves. He is now stuck with this for 1 year.
5/5
TrustpilotAllen and Harris and Mr Liam
Great experience in Cardiff albany road branch, Mr Liam went above and beyond to make our search for a mortgage as smooth and stress free as possible. What a customer service, many thanks
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotShambolic
We have had the misfortune to do business with Allen and Harris lettings in Bath for our Student-age son. They issue contracts, clearly stating they recommend you take legal advice prior to signing, allow just 3 or 4 working days to seek this legal advice. The reminders and pressure to sign start within hours of receipt of contract. Their contracts are very difficult to understand and read. In my opinion they favour the landlady / landlord, with much less protection for the tenant. It is a very shambolic way of working, and not at all what one would expect from a well-established name such as Allen and Harris. Needless to say, we were not able to proceed with the rental as we could not get proper legal advice in the meagre time A&H had allowed. Their untimeliness is absolutely shameful. Tenants are definitely NOT treated as customers, even though they are actually the ones paying the money. I would never do business with this company again. The question to Allen and Harris would be "Would you like your children to be treated this way?".
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
1/5
TrustpilotHold deposit without transfer to deposit protection service for long as possible
It is the first time I used the tenant finding service from Stoke Gifford letting office in Bristol. The tenants viewings were arranged efficiently. In the process, the letting agent uses numerous companies’ names for operations, which are very confusing and difficult to understand why, it sounds very unusual. Currently the company still holds the tenant’s deposit for over two weeks without transferring it to the deposit protection service as the manager initially promised. When asked about the deposit, the manager said he will chase with their accounting department about the issue. After a week has passed and I received the warning from DPS they have not done the transfer. I get no reply with phone calls and emails. It is a bit worrying. The issue looks like not only with Stoke Gifford letting office in Bristol, but also with the departments of the company.
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Questions about Allen & Harris Westbury Wiltshire
How many reviews does Allen & Harris Westbury Wiltshire have?
Allen & Harris Westbury's Wiltshire office has 221 reviews across two platforms: 2 on Yell, 219 on Trustpilot (across the whole business).
What is Allen & Harris Westbury Wiltshire's rating?
Allen & Harris Westbury Wiltshire is rated 2.7 out of 5 across all 221 reviews.
Where is Allen & Harris Westbury's Wiltshire office?
Allen & Harris Westbury Wiltshire, 15a Warminster Road, Westbury, BA13 3PD, Wiltshire, BA13 3PD.
