Trusted Agent profile · Wiltshire
★★★★★
221 reviews across 2 platforms
15a Warminster Road, Westbury, BA13 3PD, Wiltshire, BA13 3PD
Allen & Harris Westbury's office in Wiltshire, at 15a Warminster Road, is rated 2.7 out of 5 across 221 reviews on two platforms.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotPoppy for Mortgage Advice, A&H Witney
Poppy at Allen & Harris, Witney helped us through every stage of our Mortgage application, and is supporting us through the process of buying our first house. She has been thorough, and thoroughly lovely. She is a delight.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
1/5
TrustpilotBEWARE!!
BEWARE!!! Any end of tenancy cleaners; if you're approached by Ben Shaw from Allen & Harris Didcot, I advise you do NOT undertake any work given by him. You will NOT be paid; after months of lies and excuses, I have still not been paid by him, despite having emails from landlords and others within the company that all payment has been approved. He is lying, and thieving, and should be avoided at all costs. Not sure if anyone else has had this issue but please please please be aware!!!!
1/5
TrustpilotThe worst Estate agent ever- AVOID
The worst Estate agent ever- this company is a joke. I wish there was an option to give zero or minus stars to this company.I still regret and curse myself for chosing a house from Allen & Harris (Stoke Gifford) over another estate agent. The rent was higher but it was a walking distance to work I decided to take it and it was my biggest mistake,We saw the house while tenants were still living in it. I asked the agent if the house will be properly cleaned and redecorated (Painted over previous tennants decoration) The agent said house will be cleaned after current tenants move out and will be ready completley when we move in but nothing such happened. Allen & Harris did not even bother to visit the property after tenant left forget about cleaning,When we moved in the house was stinking. The clock room flush was broken and previous tenant has left it as it is after dumping in it. So the house was full of human waste smell when we entered in it. We had to wait couple of hours outside (And pay extra to movers and packers for waiting). As we moved in we realised the house was left without cleaning a bit. The carpet was filthy and full of small insects, the kitchen was stinky and full of sauce splashes everywhere, the walls were dirty and full of holes, marks and mold throughout the house. The garden was not trimmed since months (Or may be years it looked like) and full of animal waste. Not only cleaning but Allen & Harris did not bother to check if there was any maintanance issue before giving keys to us. The whole house has pluming issue which means water doesnt go down in any sink or bathroom. The boiler doesnt boil water so we have been taking cild shower - including our 16 months old daughter. The washing machine they provided is so old and out of service. Our daughter get skin allergey when she wore a dress after being washed in that machine.For first few days we had to stay at friend's house and thought Agent will sort everything out but its been now nearly a month but nothing has happned. We cant assemble furniture untill Agent gets the house cleaned so we been sleeping on the floor since we moved in. Our daughter has been down with fever and skin allergy ever since we moved in and she is still ill. I got asthama due to mold and I had to clean it myself as Allen & Harris apparently thinks House does not need a cleaning between tenancies and as long as it has walls and ceiling it is upto stanard.I have contacted my local citizen advise bureu and will take a legal action but would advise everyone to avoid this agency at any cost. They neither have moral nor care for their customers.
1/5
TrustpilotAllen and Harris Swindon:- Buyers Avoid
Allen and Harris Swindon:- I am still in shock over the treatment I have received as a buyer. Firstly when I put in a offer I was told it was a repossession property held by a firm and my offer could take 6/8 weeks to approve no problem, it took two weeks. This was November. January comes no movement blamed on this process, February comes the story changes that the owner hasn’t evicted the tenant yet. (What owner I thought) but told the repossession story they had never said I have emails to prove otherwise comes to April has just started tenant still not evicted and I get word from my solicitor it has a doubling ground rent, turns out Allen and Harris have tried to sell this property multiple times and it has always fallen through and you would have thought knowing the information they did they would have mentioned something in the 6 months I’ve been waiting for the sale to go through. Would never ever use again, they tell so many different stories and are willing to sell you a unsellable property. When asked about why all the stories and all the time I was told go ask my solicitor. Not really caring about the customer or moral.
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
1/5
TrustpilotAvoid Them!
Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
5/5
TrustpilotAllen and Harris Bath
I have been with Allen and Harris for 7yrs. They have always been professional, courteous, responsive and understanding at all times. They have provided a really great local service. Glenn leads a great culture in the team with his long standing and new team members. Thank you. James
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
1/5
TrustpilotAllen and Harris are a terrible company…
Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
5/5
YellProperty Valuation
We had a valuation of our property carried out last Tuesday by Courtney Young, we would like to say how impressed we were with Courtney, she arrived on time, took her shoes off at the without being requested to do so, her hole manor was polite and courteous, it was a pleasure to meet her and have her value our property
1/5
TrustpilotDo not use this company they are…
Do not use this company they are nothing but a bunch of cowboys. The team have not been helpful they are rude they lie
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
1/5
TrustpilotAccess denied: Wrong Keys
I booked a viewing of a property at Auchinleck, East Ayrshire at 2pm on Wednesday 9th February. Estate agent appeared five minutes late with the wrong keys; access to the property was not possible. The person blamed a colleague for giving her the wrong keys. Performance of Allen and Harris deemed unprofessional. One star rating not deserved.
1/5
TrustpilotAvoid this Company like COVID -19
I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling
5/5
TrustpilotExcellent service in finding tenants
Excellent service in finding tenants, managing all aspects of renting apartment making the experience stress free
5/5
TrustpilotWe used Allen and Harris in Wells
We used Allen and Harris in Wells.
1/5
TrustpilotVery unprofessional
Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!
1/5
TrustpilotTerrible company
Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!
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