5/5
GoogleThank you to all the team, I found them to be very helpful and knowledgeable and gave me lots of feedback.
Agent replied · 24 October 2024
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile
Allen & Harris Devizes reviews
★★★★★
289 reviews across 2 platforms
4 Northgate Street, Devizes, SN10 1JL, Wiltshire, SN10 1JL
Allen & Harris's Wiltshire office at 4 Northgate Street is rated 3.1 out of 5 across 289 reviews on two platforms, including 68 Google reviews rated 4.5.
Reviews
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
Google1/5
TrustpilotStay Away - A&H ROATH BRANCH
**Review for Allen and Harris Estate Agents ROATH BRANCH:**
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
1/5
TrustpilotAvoid Them!
Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
1/5
TrustpilotNightmare experience. Don’t use their Pontcanna branch
I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch.
1/5
TrustpilotAllen and Harris are a terrible company…
Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
5/5
GoogleTom is extremely knowledgeable and gave great advice on renovations and property potential. A very much recommended estate agent!
1/5
TrustpilotDo not use this company they are…
Do not use this company they are nothing but a bunch of cowboys. The team have not been helpful they are rude they lie
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
5/5
GoogleWhat a great team! Having recently completed a sale with Allan and Harris in Devizes, I can honestly say they were fantastic from start to finish. Both Abi and Lee worked tirelessly to ensure the sale was progressing and did everything they could to push things through until the end. Would highly recommend. Thanks guys!
1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
1/5
GoogleWould not recommend this estate agent. Extremely poor scruples. Made us jump through hoops, waste time and energy driving for 2 hours to tick a box on affordability. Poor manners and customer service.
Agent replied · 24 October 2024
Hello, we are very sorry to hear that you believe the service of our Allen & Harris team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@sequence.co.uk and we can look into this further for you.
5/5
GoogleIt was a pleasure to deal with Matt & Lee regarding our recent move from Cumbria to Wiltshire. They were helpful, cheerful and positive throughout what was sometimes a harassing and fraught process. We would have no hesitation in dealing with them in the future, though our plans don’t include ever leaving our new property; and we would certainly recommend them to others.
5/5
GoogleLee Hodges is always very professional and most helpful.PositiveResponsiveness
1/5
TrustpilotAvoid this Company like COVID -19
I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling
5/5
TrustpilotExcellent service in finding tenants
Excellent service in finding tenants, managing all aspects of renting apartment making the experience stress free
1/5
TrustpilotVery unprofessional
Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!
1/5
TrustpilotTerrible company
Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!
5/5
GoogleI am extremely happy with the service, guidance and patience demonstrated by Matthew Peters and Lee Hodgess when buying my first home. I cannot express how efficient they both were and always happy to hear from you. I 100 per cent recommend them and would happily use them again. Thank you both!PositiveResponsiveness
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Allen & Harris Devizes
How many reviews does Allen & Harris Devizes have?
Allen & Harris's Wiltshire office has 289 reviews across two platforms: 68 on Google, 221 on Trustpilot (across the whole business).
What is Allen & Harris Devizes's rating?
Allen & Harris Devizes is rated 3.1 out of 5 across all 289 reviews, and 4.5 out of 5 on Google from 68 reviews.
Where is Allen & Harris's Wiltshire office?
Allen & Harris Devizes, 4 Northgate Street, Devizes, SN10 1JL, Wiltshire, SN10 1JL.
