Allen & Harris Devizes reviews in Wiltshire

★★★★★ 5/5

Trustpilot

Paisley office - Professional, friendly, great experience

What a great experience we had selling our parents’ house. Allen and Harris were totally professional and took all the hassle out of selling a property which is 2 ½ hours away from me. The Matterport walkthrough showed the house beautifully. Allen & Harris did all the viewings - 15 in the space of 2 weeks - and secured a great price for us. They were friendly, respectful and kept us informed at all times. This was the Paisley office - a great team!

Good · 30 May 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with”

Katharine · 25 July 2026

★★★★★ 5/5

Google

Cannot recommend Allen & Harris Devizes enough. Our recent experience with Allen & Harris was fantastic, Damian was polite and professional throughout and showed a genuine interest in our individual needs. Was friendly throughout and really made us feel like more than just a client. A refreshing experience having used some not-so professional agents in the past. Excellent service. Would recommend to anyone.

Tom · 25 October 2023

★★★★★ 5/5

Trustpilot

Thank you Maisy and Olly.

A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.Thank you all 😚

Jo · 25 February 2022

★★★★★ 1/5

Trustpilot

Charity Shop Sue needs to help them.

Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.

Andrew · 10 February 2024

★★★★★ 1/5

Trustpilot

LIARS,MONEY HUNGRY DISHONEST

PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!

Furb · 17 November 2021

★★★★★ 5/5

Google

Can't recommend Allen & Harris Devizes strongly enough. We agreed our sale/purchase in October 2020 and moved in February 2021. Like lots of people we were racing to get moved ahead of the end of the stamp duty holiday, with additional other pressures the get it done ASAP! Lee and team were professional from start to finish. It wasn't an easy journey, but when problems did occur Lee was quick to use his experience and contacts to resolve them quickly. James at the branch arranged our mortgage, taking away a lot of the stress and making sure there were no delays. There were many days when it felt like we wouldn't move on time/at all, but Lee said "we'll do everything we can to get you moved on time" and was true to his word. Thank you to all at Allen & Harris Devizes.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 October 2021

★★★★★ 5/5

Google

In stark contrast to our selling agent (outside the immediate area) Lee has been truly exceptional trying to help us with our search for a property. We reached out to every local agent and by far and away Lee was the most responsive and the most helpful, not just settling for a "subscribe to the email list" approach taken by so many. He listened carefully to our requirements and has got us in to see several candidates and was great to have along to the viewings, being very constructive but also very honest and open. Thank you and keep up the great work!PositiveResponsiveness, Professionalism

David · 25 October 2021

★★★★★ 5/5

Trustpilot

Very highly recommend Allen and Harris

Very highly recommend Allen and Harris. Communication was plenty. Good Advice, All Thanks for the Patience of Matthew at A&H. Professional, friendly service. All made a very difficult time for me and my family. In parting with my late parents home. Thank you so much for everything

Babs · 9 July 2024

★★★★★ 5/5

Trustpilot

First time buyers - Excellent team

We were buying as first time buyers, we had no idea what we were meant to be doing and when. Our sale wasn't the easiest due to many complications from the developers, but Carly and the team really went above and beyond for us. I was able to call nearly every other day and they'd all be cheerful, tell me I am not a fool for constantly chasing, and just being absolutely lovely. I highly recommend Allen and Harris! Their customer service is on another level and they would bend over backwards if that would help the process move smoother.

Sophie · 29 June 2021

★★★★★ 1/5

Trustpilot

Very little communication. AVOID!!

Avoid this company at all costs. I used the PPAISLEY branch, I was misquoted on the fee cost and over quoted on the value of my property. So, it cost me MORE to sell and my property was worth LESS than they said. After taking time off work to allow Allen & Harris' photographer in my property I ended up asking them to use my own photographs. I was told I would be contacted once a week with an update, but this rarely happened. Prior to my flat selling I hadn't heard anything for over 3 weeks. I has to ask them to check viewers were actually viewing a property that fitted they're search criteria. A constant reason a buyer wasn't interested was that it was in the wrong area. Goodness sake! Google maps!! Check with the buyer where they DO want to stay!! That was beyond strange, why view somewhere that is not in your search area? I honestly doubted half my viewers even existed. Weekly calls from the office from Leanne soon stopped, these calls were embarrassing as Gary who sold me on using Allen & Harris had assured me that my property was in high demand. This was obviously not the case OR this company were not doing their job. I eventually had to chase up this company to make sure they were doing all they could to sell my property. I think they were more relieved my property sold than I was, I got ONE phone call to say an offer was being initiated and that was the last I heard from them. Everything then came thro my solicitor. They did practically NOTHING to earn their over-rated fee. Avoid this company at all costs. I have only awarded 1 star as there is no option to give ZERO.

Linda · 22 February 2021

★★★★★ 1/5

Google

Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling … More

Fiona · 22 December 2024

★★★★★ 5/5

Trustpilot

Wonderful company to deal with

From the initial meeting to the conclusion the Ayr office were fantastic Caitlin, Ben and Allan were calming and reassuring at all stages. I am the anxious type so their management and constant updates were very welcome. I wish I had gone with their lawyers too in retrospect. I would not hesitate to deal with them again!!

Mrs · 27 September 2023

★★★★★ 1/5

Google

This is my first ever google review. Its something i never can be bothered to take the time to do but in this case i think its needed to stop anyone else making the mistake of using this company. If they had 0 stars i would definatly be using that. To summarise i listed my 1 bedroom apartment in Devizes in November 2019, i was told quote 'we will easily sell this before xmas' the last 2 units we sold in 4 weeks. That was the beginning of the end, over the xmas period the manager Tom either left or got fired from his job, no one bothered to tell me so i lost communication until 2020. In the 4 + months my property was listed i had the promise many times of offers coming but there was always an excuse or something would happen to stop an offer coming in. The only time i had contact with the agent was when i called or emailed them, they never approach me, so it was basically a 4 month chasing game. They listed the property without me checking it first, they appointed a new manager who again promises this, that and the other and again just ended with me chasing them the whole time. In a nut shell there is a reason this company is ranked so poor online, do yourself a favour and go somewhere else. Note to self, always check google reviews before making a decision this big.

Justin · 25 October 2020

★★★★★ 5/5

Google

If I could give more stars I would! We found our dream home through Allen & Harris in Devizes. The team are professional and friendly and make you feel more than just a client. Matthew could not do enough for us when we had lengthy issues with our solicitor. He spent days helping us to ensure we would exchange and complete right after lockdown was eased. Relocating from London to Wiltshire was daunting but the well placed team have offered help to find the local shops and recruitment! Matt & Lee have definitely been more than "just" estate agents to us! You're stars!

Rebecca · 25 October 2020

★★★★★ 1/5

Trustpilot

Would give zero if I could

Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.

Yasmin · 12 October 2020

★★★★★ 1/5

Trustpilot

I rang their rose hill branch to let…

I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.

Lydia · 5 January 2026

★★★★★ 1/5

Trustpilot

Shockingly bad company to rent from

Shockingly bad company to rent fromOne of the worst renting experiences we have ever had, doomed from the start to finish. Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed. Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.

Jez · 11 December 2024

★★★★★ 1/5

Trustpilot

Rude and abrupt - Clarkston Branch

I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.

David · 6 August 2025

★★★★★ 1/5

Trustpilot

This should be 0 stars

This should be 0 stars. Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!

Michelle · 29 November 2024

★★★★★ 1/5

Trustpilot

If you’re renting my honest advice…

If you’re renting my honest advice would be to avoid this company like the plague!!! This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong. We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service. AWFUL AWFUL COMPANY.

Jamie · 24 November 2024

★★★★★ 1/5

Trustpilot

Shady, sneaky, dishonest.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

Tom · 23 January 2026

★★★★★ 5/5

Google

Our experience with Allen & Harris was professional and they showed an interest in our needs when purchasing a property in Devizes. We wish to give a special thank you to James and Millie who invited us in and showed interest in what we were looking for. James made us feel relaxed and comfortable and even got us a very welcomed cup of tea. We received a wonderful service from Allen & Harris in Devizes and would not hesitate to recommend them to anyone. We honestly feel that some other agents could learn a thing or two from them.

Paul · 26 October 2019

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish.

J · 30 August 2026