Allen & Harris Calne reviews in Wiltshire

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Google

Hannah was absolutely lovely!! For first time renters she helped us through everything and explained everything so well for us both!! Thankyou so much to Hannah and Milly!

Eleanor · 10 December 2025

★★★★★ 5/5

Google

A huge THANK YOU to Hannah and Milly for all your help letting our property in Calne. Hannah worked so hard to get our house ready for new tenants, all in a super quick turn around time.

Lydia · 5 September 2025

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

We needed a quick exchange so we didn’t have to pay the ridiculous remortgage fee due to timings of the move. Allen and Harris were so effective, despite being in a chain we were in within 9 weeks. Couldn’t have asked for better! Matt and Ross

Matt · 10 July 2026

★★★★★ 5/5

Google

Jess was very helpful whilst we were looking at a rental property, making a video for my husband as he couldn't view the property with me. Then, when we moved in, she was very helpful at the time and continues to be helpful with any further issues/questions we have had. Thank you Jess, for a smooth move in.

Jill · 10 October 2024

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened. I feel sorry for the sellers😢

Marie · 6 June 2026

★★★★★ 5/5

Google

Hannah at Allen and Harris has been an absolute star. She is professional, kind and it felt like talking to my sister in how relaxed she made the whole letting process. From our first phone call, she recommended the perfect property for us and it was meant to be. She then met us, showed us around and answered every question with ease. We can't wait to move into our castle, thankyou Hannah!

Emma · 10 October 2025

★★★★★ 5/5

Google

I would like to make a personal recommendation for Milly Chappell in Lettings Allen and Harris, CALNE office. Overall, Milly scored 100% in her openness's, communication and customer service. She is a people person and she is efficient with it. Nothing was too much trouble and she showed much patience and professionalism. We would be happy to deal with her and Allen and Harris again who score 5 stars. Thank you, Philip

Postmaster · 1 October 2025

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 5/5

Google

Milly has been wonderful from first point of contact, super efficient, personable and reassuring in assisting us acquire our new rental home. Would certainly use Allen & Harris again.

ANDREA · 22 July 2025

★★★★★ 5/5

Trustpilot

Great helpful team

Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers. Special thanks to Matthew Wyeth and Tyler Corr for making our searching experience so comfortable and resultive!

Nikita · 20 November 2025

★★★★★ 5/5

Google

I would like to thank James as he is incredible, He has helped me on more than one occasion and the service just gets better and better, I am again currently using his services to secure me a mortgage and I will continue to use James in the future. I would recommend James to anyone based on trust, communication, service and most of all he is reliable and does what he says he will. 5 star service and a must use, Thank you for all your help.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 24 October 2022

★★★★★ 1/5

Trustpilot

Really poor experience with Allan &…

Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange. Cancelling last minute is bad enough, but not even having the decency to call or acknowledge the inconvenience caused is unacceptable. It shows a complete lack of professionalism and zero respect for people’s time.

Guest · 1 April 2026

★★★★★ 5/5

Google

Jess and Hannah were extremely helpful and very professional in their search for a new tenant. They were relentless in their efforts to secure an agreement and worked closely with us to get the job done in finding the right tenant for our property. Good work 👍 …

Blue · 10 October 2024

★★★★★ 5/5

Google

Hannah has been great from start to finish. Very friendly and helpful. The process has been quick and efficient.

Sam · 24 September 2025

★★★★★ 5/5

Google

We recently rented a property through Allen & Harris in Calne and had a great experience. Milly Chappell - our agent- was very professional, responsive, and made the whole process smooth and stress-free, even though our case wasn’t really straightforward. Communication was clear throughout, and everything was handled quickly and efficiently. Highly recommend to get in touch with her if you are looking to rent a property!

Laszlo · 17 September 2025

★★★★★ 2/5

Trustpilot

Allen and Harris

Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.

Jacqueline · 27 August 2024

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024

★★★★★ 5/5

Google

Allen & Harris have recently helped us move into a flat in Calne. The customer service we have received from Jessica has been exceptional! She has kept us updated every step of the way, been on hand for many questions and is very knowledgeable. Jessica is a huge credit to the team and would certainly recommend her to anyone.

Jade · 27 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Yupy, Roath Branch

I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.

Al · 2 July 2024

★★★★★ 5/5

Google

Absolutely fantastic staff and service from the rental team from start to finish! From my very first contact, the team was incredibly efficient, helpful, and professional. The rental team truly went above and beyond, making my house search effortless and stress-free. Their dedication and support throughout the entire process were outstanding. I couldn’t have asked for a better experience, highly recommend.

Kelly · 10 October 2025

★★★★★ 5/5

Google

Brilliantly managed my sale! Thanks again to Josh and the team.

Aaron · 10 October 2025