Allen & Harris Calne reviews

★★★★★ 5/5

Google

I’ve had an excellent experience with my property managers over the years, Hannah and her deputy Milly. They’ve both been incredibly professional, responsive, and proactive in every aspect of managing my property. Communication has always been clear and timely - any issues are dealt with quickly and efficiently, and they always keep me informed every step of the way. Hannah is exceptionally knowledgeable and supportive, always offering helpful advice and guidance that make the whole process smooth and stress-free. Her expertise and attention to detail give me complete confidence that my property is in the best hands. Milly provides fantastic support too, ensuring everything runs seamlessly day-to-day. It’s clear they both take real pride in their work and consistently go above and beyond to deliver an outstanding level of service. I couldn’t be happier with the experience - thank you, Hannah and Milly, for doing such a great job!

Dobester · 1 November 2025

★★★★★ 5/5

Google

Letting for the first time I thought should be so stressful, however Millie and Hannah went above and beyond to help us make it as smooth as possible. They were always on the end of the phone to help with any queries we had. This process was made stress free from their amazing work. All documents and forms after the first wet signed form were sent promptly via email and online forms, which was super easy and convenient. Tenancy agreements, and a link to set up gas, electric, council tax and water all in one place online and most of it was already done for us. The perfect first time letting for us. I'll definitely choose Allen and Harris again in the future if possible.

Chantelle · 25 October 2025

★★★★★ 5/5

Google

Milly from the Calne Letting Department greated us from day 1 with a lovely smile. When viewing the property she was able to answer all our questions, anything she needed to confirm with the landlord she got back to us promptly. Once we were accepted for the property Milly talked us through every step of the way making sure we understood & happy with what we were signing, Milly helped with the Internet side, this was confusing for us 60 year olds. Milly is a great asset to the company & I am sure she will go along way. We couldn't have asked for a better person to deal with. Thank you so much Milly for helping us find our new place to rent

John · 9 August 2025

★★★★★ 5/5

Google

I would like to take this opportunity to say a big thank you to both Hannah Knight and Milly Chappell at your Calne lettings office, both have provided me with excellent customer service dealing with the smooth transition of long term tenants exiting my property, and to find suitable new ones in a short time scale. From my side communication has been very good. Thanks Best Regards Kevin

Kevin · 15 October 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

Hannah has been wonderful, she found a Tenant for us quickly , communication has been great , efficient and speedy . Hannah has gone above and beyond and helped me set up a landlord account and reassured me to get in contact should I need any further assistance.! Definitively recommend Allen + Harris and the fabulous Hannah ! Thank you .

Rachel · 8 November 2025

★★★★★ 5/5

Google

What an absolute breath of fresh air the girls at Allen and Harris are. I have been renting most of my life and have used many different estate agents which I've had mixed opinions on. Hannah initially dealt with my query and organised a house viewing where she asked if Millie could join the viewing as she was new to the company. What an absolute asset she is to have joined the team. She is bright and bubbly while remaining completely professional and has made the whole experience relaxed and positive. In Hannahs absence Millie was thrown in at the deep end with lots of questions from me, she handled every one of my questions professionally and comminicated throughout. Any questions she was unsure of, she was open and honest but ensured she would find out the answers and got back to me really quickly. The whole process, especially this close to the festive period has gone seamlessly thanks to Hannah and Millie and I have high hopes if any problems may occur throughout our tenancy that they will be there to help and assist.

Rebecca · 5 January 2025

★★★★★ 5/5

Google

Hannah and her team in Calne have been a breath of fresh air and razor sharp efficiency in managing my rental property. We have been badly let down by other rental agencies in Calne to the point of work we approved not being done for the tenants, and non payment of rent for over a year, only to discover the place was an absolute mess when we finally got in. Hannah has been helpful in the refurb process, getting tenants in quickly and efficiency in all aspects of making sure our tenants get what they need done, done, as quickly as possible. She is a delight to interact with and I have high hopes for working with her over the long term. Highly recommend.

Catherine · 11 December 2024

★★★★★ 5/5

Google

Once again amazing service 2 years later. I was letting a flat and handed in my notice, 2 days before my move out date the place I was moving too fell through and I was left without a home. One call to Hannah and she went above and beyond to get everything sorted. A week later and I am in another flat and have a roof over my head. Amazing service every single time I needed to contact or talk to them. Hannah & Jess were amazing through all this ordeal.

James · 26 April 2024

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 5/5

Google

Milly has made the moving house process so easy. After being let down by letting agents in the past, Milly was a refreshing change, answering our many emails and sorting out any issues we faced! She is an absolute credit and we look forward to our tenancy.

CHLOE · 10 July 2025

★★★★★ 5/5

Google

Huge thank you to Milly for providing a smooth and easy service with our new (rental) house. It's the easiest move we've ever had (excluding the actual loading of boxes and unpacking of course 😂). Thank you Milly!

Harriet · 4 October 2025

★★★★★ 5/5

Google

I found the staff, especially Hannah and Jess as well as Sam and Ellie, so very helpful and supportive. The willingness that they showed to help in anyway they could, gave me the confidence to go ahead and progress. I have just one word to say, excellence in people skills, I would recommend Allen & Harris for more than just rentals and purchasing.

David · 4 November 2024

★★★★★ 5/5

Google

A huge THANK YOU to Hannah and Milly for all your help letting our property in Calne. Hannah worked so hard to get our house ready for new tenants, all in a super quick turn around time.

Lydia · 5 September 2025

★★★★★ 5/5

Google

Hannah and Milly at the Wiltshire branch were amazing. As a lettings agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out and valued the property and they let it within 4 working days. The customer service we have received is outstanding, friendly and very competitive given that we had communication with two other agents in the area that lacked the enthusiasm and personal touch.

Rebecca · 17 June 2025

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

Allen and Harris have been great with helping me find a tenant for my property. Although it took a little longer than anticipated in finding a tenant, I appreciate their constant communication, effortlessly trying to get tenants in and listening to my requests. I appreciate as well that, as a first time landlord, they had to be patient with me and i can’t be more grateful for how professional they were with me and answered my many questions. I really liked how relaxed Hannah was when she spoke to me, it really put me at ease when asking my many question, and Milly has been fantastic and extremely professional. Hopefully the tenancy goes well :)

Ellen · 24 March 2025

★★★★★ 5/5

Google

I would like to make a personal recommendation for Milly Chappell in Lettings Allen and Harris, CALNE office. Overall, Milly scored 100% in her openness's, communication and customer service. She is a people person and she is efficient with it. Nothing was too much trouble and she showed much patience and professionalism. We would be happy to deal with her and Allen and Harris again who score 5 stars. Thank you, Philip

Postmaster · 1 October 2025

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 5/5

Google

Milly has been wonderful from first point of contact, super efficient, personable and reassuring in assisting us acquire our new rental home. Would certainly use Allen & Harris again.

ANDREA · 22 July 2025

★★★★★ 5/5

Google

Jess was very helpful whilst we were looking at a rental property, making a video for my husband as he couldn't view the property with me. Then, when we moved in, she was very helpful at the time and continues to be helpful with any further issues/questions we have had. Thank you Jess, for a smooth move in.

Jill · 26 May 2024

★★★★★ 5/5

Google

I would like to thank James as he is incredible, He has helped me on more than one occasion and the service just gets better and better, I am again currently using his services to secure me a mortgage and I will continue to use James in the future. I would recommend James to anyone based on trust, communication, service and most of all he is reliable and does what he says he will. 5 star service and a must use, Thank you for all your help.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 24 October 2022

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.

Marie · 6 June 2026