Trusted Agent profile · Willerby
★★★★★
100 reviews across 1 platform
2 Kingston Road, Willerby, HU10 6BN
Linley & Simpson's office in Willerby, at 2 Kingston Road, is rated 4.3 out of 5 across 100 reviews on 1 platform, including 100 Google reviews rated 4.3.
Every review we hold for the Willerby office, from every platform, shown as written. First names only.
5/5
GoogleJennifer Green showed us the properties we had requested to view yesterday! She was so kind and professional! So patient when answering all our questions and never lost that beautiful smile on her face. It has been an honor to get to know Linley and Simpson properties and we hope to secure our desirable flat with them soon :)
It was really lovely to meet you, thank you for your kind review!
3/5
GoogleThey're doing what they can with what they've got. There is an ample room for improvement with their customer service and information delivery.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve the level of service for everyone and would therefore be grateful if you could contact me at feedback@linleyandsimpson.co.uk to discuss the issues you encountered. Many thanks Salena West Customer Service Manager
5/5
GoogleI have been a landlord with Linley and Simpson for a year now on a fully managed service. The property management team have ensured any problems with my property have been dealt with quickly and efficiently. I recently decided to sell my property to investors. Danielle and Alex have been amazing from start to finish. Their expertise is second to none. I couldn't recommend Linley and Simpson highly enough. Thank you
Thank you for such an amazing review. The team at Willerby are so focused on first class customer service so reading that Danielle and Alex were amazing makes us so happy. Many thanks Salena West Customer Service Manager
5/5
GoogleAs we find ourselves on the cusp of the cold, winter months, you would expect my boiler breaking down for the second time in recent months to be worrisome. You would expect the previous instance of it breaking, and spending over a month waiting for it to be fixed would only enhance the looming realization that it has infact, broken again. Perhaps you could contemplate for a moment the fact that the walls here are so thin I could, if I decided to for whatever reason - run full-pelt directly into my neighbors living room, leaving a human-shaped hole in the wall as I did. You would even expect the weird looking fungi growing underneath my floorboards to be cause for concern, or the notion that when these strange fungi were initially reported, the agency's response was to seal them in using caulk. I can still hear them down there.. evolving.. learning.. they want to be let out, like a lion stuck in a cage. To a lesser man, these would be things to complain about, but alas - Linley and Simpson have not only taught me basic botany skills, but also extreme survival skills. Having a core body temperature of 37°C is over-rated. I no longer even flinch when entering the cold showers, I am unfeeling - a sculpture molded out of discomfort, willingly giving myself hypothermia in order to train my willpower. The weird floorboard-fungi will provide me with sustenance throughout the winter, and perhaps if it becomes too cold, the endless supply of trash from the overflowing waste-bins outside will provide ample fuel for burning. If you are a tenant looking for a place to live, but also wish to challenge your basic prospects of survival, I recommend this branch. Thank you Linley and Simpson for detaching me from my humanly needs and turning me into an untamed, fiery chariot of strength.
5/5
GoogleEasy process from start to finish, with great communication throughout.
Thank you so much for your kind words! We’re thrilled to hear that you found the process smooth and our communication helpful. It was a pleasure working with you, and we truly appreciate your feedback.
5/5
GoogleStaff went above and beyond the call of duty to help me with this property and tenants . Especially Hayley who despite my constant emails was never anything but professional and extremely helpful. Thank you and the whole team once again for great efficient prompt service it’s much appreciated.PositiveResponsiveness, Professionalism, Value
5/5
GoogleVery professional from start to finish. Alex was really helpful. Would recommend
We are so grateful for your review. Thanks for sharing your rating with us and for letting us know how helpful Alex was! Many thanks Salena West Customer Services Manager
5/5
GoogleFriendly staff with great knowledge of the local area. They were very thorough and kept me informed every step of the way. I appreciated how professional they were and that they went above and beyond my expectations of a letting agent. Thank you Hayley, Ollie and Alex :)
2/5
GoogleProperty manager, Hayley has a very poor attitude and organisational skills. Waiting three months after constant emails without success to fix two internal doors. Reported a mouse in my home and the issue had to be chased for weeks without response from said property manager. Never had a bad experience for three years with maintenance up until now. I pay my rent without fail every month and you a treated as if some kind of second class citizen to the management. Requested contractors came in afternoons which has been done before because I look after my son full time who doesn’t sleep well- as well as work afternoons so mornings are not a good time by any means. Repeatedly told contractor and letting agency that afternoons only please and the contractor turns up at 9:30am drilling etc for three hours! When did companies just stop caring about others?
5/5
GoogleGoing with Linley and Simpson is the best choice I've ever made while getting accommodation. Their service is impeccable and fantastic. I'm always impressed at the speed they use in responding to clients complain. Emma Gwan and team well done!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBeen doing work for these guys for a good few month now 😊 They have a great team, and great set up. Very efficient. Great office set up, very cool and urban. Been dealing with mainly Hayley B. But like I say the whole team are very friendly and professional 😊 …
Hey Jamie, thank you so much for this amazing review. We're all grateful for the time you have taken to let everyone know how well we're doing and we'll be sure to let Hayley know how amazing she is doing too!
5/5
GoogleI'd previously raised issues with the property when Lindley & Simpson was Larrads, these issues weren't fixed to my satisfaction, However when Sue came out to do a property inspection, she saw first hand the problems, she then promptly arranged to have everything fixed.
Thank you Andy for such a positive review. We are so happy Sue was able to resolve your issues!
5/5
GoogleLinley & Simpson have been looking after my rental property in Hull for nearly a year now and I am constantly grateful to them for their diligence and professionalism. When they took over the management of the property there were several maintenance issues to attend to, all of which were handled quickly and professionally. I value their advice highly. Every issue that crops up is managed expertly, no matter which member of staff is responsible. They are all equally competent and attend to every detail without flinching. Altogether, a brilliant team. Thank you!PositiveResponsiveness
1/5
GoogleAwful experience, handed my notice in on the property and was bombarded with phone calls and voicemails about arranging viewings for other tenants, they put pressure on me to get the keys back early. After i moved which was 5 days early, i got an email saying how a property should be left. They did an inspection after i left and was charged for taking my wifi light bulbs (£25) each, charged for some limescale on a shower head that I bought (left the original one there to swap back) and a smear on a mirror. I was told they would quote me on the work but didnt, just charged me instead from my bond. I wasn’t impressed with the way they handled the end of tenancy and i was particularly unimpressed with the pressure the staff put on me to move out and arrange viewings for others. I found it all very unprofessional and wouldn’t rent a property off this company again
5/5
GoogleWe were dealt with Jemma Butterworth and we needed advice on quite a tricky situation. We found Jemma warm, friendly and honest. She squeezed us in for a last minute appointment and really went the extra mile.
3/5
Googlewe bought our first house with lindley and simpson - very good communication and stuff but felt very disappointed when we went to pick up the keys and there was nothing you see other estate agents with baskets or flowers and we just got handed the keys and sent on our way :( sad
5/5
GoogleA very friendly, professional and knowledgable staff with good expeience in resolvindg issues to the benefit of both tenent and landlord. It was an impressive and wonderful initiative demonstrated to solve the problem of tenant owing the rent.
Thank you for your lovely review!
5/5
GoogleLinley & Simpson have taken over the management of my buy to let properties. From the very start they have been very professional, the staff at the Hull office are amazing, especially Charlotte and Emma.PositiveProfessionalism
4/5
GoogleReception was helpful, taken some paper work in over 4 weeks ago but no response to date.
5/5
GoogleI have mainly dealt with Emma, but the whole team are very friendly, professional and efficient. Great communication and no task is too much trouble.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAmong so many Linley & Simpson employees there is one and only person that I sincerely recommend - Klaudia Biernacka. She is very helpful, fast and reliable. Professional approach to the client.The best employee! Thanks to her, contact with the agency is a pleasure.
Thank you Daniel for such an amazing review. We appreciate you taking the time to let us know how we are doing and Klaudia will be so pleased to read your lovely comments! Many thanks Salena West Customer Service Manager
5/5
GoogleLinley manage a couple of my properties in Hull. Recently I have had a number of maintenance issues to solve with one property and the service/response I have received has been exceptional especially from Hayley. I would strongly recommend Linley.PositiveResponsiveness, Professionalism
Thank you so much for leaving us this review, its great to read that Hayley went above and beyond and was able to attend to your maintenance issues! Have a lovely day Frances!
5/5
GoogleI have found the staff at Lindley & Simpson to be friendly and very efficient. I live abroad ,so I cannot get to see my property, other than when we visit the U.K. on holiday, and Lindley & Simpson make regular inspections and keep me fully informed. During recent problems with the property they have dealt with the insurance company and the loss adjuster and sourced the appropriate contractors to undertake the repairs, including making visits and obtaining quotations on my behalf. My tenant has commented in recent emails on how friendly and efficient they have been, describing them as “ brilliant “PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBest estate agents ever! In my time letting with Linley & Simpson I dealt mostly with Emma Gawn. She made living at the property a absolute breeze, any speed bumps or issues we had whilst in the property, she dealt with very well and responded as quick as I’d sent the email. I am beyond impressed with the service she provided & recommend anyone looking for a property to give them a try. Five star servicePositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linley & Simpson's Willerby office has 100 reviews across 1 platform: 100 on Google.
Linley & Simpson Willerby Hull is rated 4.3 out of 5 across all 100 reviews, and 4.3 out of 5 on Google from 100 reviews.
Linley & Simpson Willerby Hull, 2 Kingston Road, Willerby, HU10 6BN.
