Redstones reviews

★★★★★ 5/5

Google

Redstones have been very good for us. We looked at the flat and then completed all the paperwork online which was very efficient . We moved in about a week later. No problems at all during the entire time we were working with them.

Aron · 17 May 2024

★★★★★ 5/5

Google

I found that Redstones went above and beyond to help me with any repair issues or issues with the property management company during my tenancy. The contractors they used were always really pleasant and helpful, and made me feel comfortable when letting them into my home. Honestly cannot thank the team at Redstones enough for all their help.

Laura · 17 June 2023

★★★★★ 4/5

Google

Ive been with Redstones letting agency for the last 10 years.. although i have had a few problems over the years with repairs and replacements but recently especially over the last year or so i have only had contact with Katie and Amanda and they are great!! No matter what the problem is they will try and get it sorted for me and are always helpful when i call or email them.. thanks ladies!!

Tracey · 17 June 2021

★★★★★ 1/5

Google

DISGUSTING COMPANY. REPORT TO THE PROPERTY OMBUDSMAN AND TRADING STANDARDS. LANDLORDS BEWARE. They won't do any property checks, read meters or maintain your property etc. In fact they won't do anything you've paid them for in terms of managing your property They will only offer tenants a 6 month tenancy so they can keep charging you fees to find a new tenant. TENANTS BEWARE. They will ignore any communication from you once you've moved in. They will charge you a non refundable holding fee before they make you aware of their mountain of other charges. They will tell you to sort out any maintenance issues yourself. They will charge you extortionate fees, often charging for the same thing they've charged the landlord for. They will make up lies to withold your deposit. Redstones are taking both landlords and tenants for fools. Everyone at the office lies. The owner is arrogant. They quite simply prey on honest trusting people. It's time Redstones were made accountable for their disgusting practises. (The only person to give a 5 star rating is Chloe Davies who is a Redstones employee. Another example of this company's dishonesty).

S · 18 June 2019

★★★★★ 1/5

Google

Trust me, renting from this agency is not worth it. Firstly you are responsible to fix anything and everything that goes wrong in the property...secondly they will hit you with charges and fees out of no where, for example I paid £95 to renew your contract every 12months. I’ve miss-placed my current contract and ask if they could provide me with a copy £35 I had to pay for the copy. Lived in the property for years, now I’m trying to move and ask for a tenancy reference £35 charge. God for bid you’re 2weeks late with rent it’s the threats of adding on charges and fees and trust me it’s not just a threat they’ll add fees and charges. I’m honestly just kicking myself for not moving earlier. These people are very friendly at first, obviously they have to be until you’ve moved in...trust me you’ll never have a happy home dealing with this agency

Undisclosed · 18 June 2019

★★★★★ 5/5

Google

We have used Redstones constantly for both lettings and sales, anything from managing our properties, dealing with maintenance, complying with the most recent regulations and laws, Redstones have been on-the-ball and in the know. We've never had an issue with anyone we have dealt with, all staff members are knowledgeable and deal with any issue or enquiry perfectly. Would 100% recommend to sellers, buyers and investors.

Susan · 17 June 2022

★★★★★ 1/5

Google

I had an appointment today with Surajdeep Chung at 12:45 to view a property at Smiths flour mill. Surajdeep called me this morning asking if we could do 12:30 instead. I arrived to view the property at 12:20 and parked. No one had arrived by 12:35 so I called the office to see where he was, I was told he was in the property. I wasn't told which block it was so I looked and called the office again and they advised. When I found the block I buzzed the number numerous times and eventually someone came down. The person that came down was also there to view the property and said he had been Knocking the door for at least 5 minutes or more and had called the office. We waited a few minutes after knocking again and then the other viewer called the office again. Someone at the office then told him that Surajdeep had now left and couldn't return. I would love for someone to explain how he got there and left within the space of less than 15 minutes without any of us seeing him come or go. Clearly he was never there. So not only could he not be bothered to attend and let the viewers know, the office also lied and said he had been there. I will leave it to the readers of this review to decide but my advise as a viewer is not to bother. Landlords find another company as Redstones will lose you business.

Steve · 20 September 2023

★★★★★ 5/5

Google

Katie is great for redstones the new Maintaince person gets stuff done fast highly rate fast response to emails etc . Makes contractors life easy

Dan · 18 June 2019

★★★★★ 5/5

Google

Super helpful and always so polite, the whole team are brilliant thank you redstones!

Kallum · 16 February 2026

★★★★★ 5/5

Google

I have been with redstones for over 2 years and they have been really helpful especially when i have needed essential repairs I would like to give special mentions to Katie Hammonds who always makes sures things get sorted just recently our hot water went and she went above and beyond to make sure it was sorted for us I do appreciate her great professionalismPositiveResponsiveness, Professionalism

Issa · 17 June 2021

★★★★★ 1/5

Google

Been waiting 15 days now for them to return my deposit and still nothing! I’ve phoned them to be told that we will get in touch with the landlord, yet still no reply! No communication at all, should not be able to keep my own money from me!

Gareth · 17 June 2023

★★★★★ 5/5

Google

From the initial valuation to the final exchange, the team was professional, friendly, and efficient. They kept me informed every step of the way and were always available to answer questions or offer advice.

Kadey · 7 June 2025

★★★★★ 5/5

Google

I recently left a property which was under Redstones. Any time there was an issue, whether that be big or small, they were always prompt at responding to any queries, issues that needed fixing and even chasing the necessary people when needed.

Lauren · 23 February 2025

★★★★★ 5/5

Google

Very well supported and informed. Redstones managed my property with great communication consideration and efficiency. The property over the years they managed my apartment was never empty. They gave an all round full and professional service. A delight to deal with.

Event · 17 June 2023

★★★★★ 5/5

Google

I was very impressed with how efficient it was to rent a flat through redstones, with the online form to fill out and they answered any questions I had, very smooth operation from experienced staff.

George · 22 March 2025

★★★★★ 5/5

Google

As a Redstones West Midlands client, we have enjoyed great service, courtesy and kindness from the staff and an uncommon sensitivity to our needs and requirements. As busy as they all are, they still manage to keep it personal and stay very responsive to tenants like me. Katie in particular has been a gem. I would recommend Redstones again and again.

Bob · 18 June 2019

★★★★★ 1/5

Google

Wasting time company, Cancelled my work this morning to view the apartment in walsall,they never emailed me or calling Just 20 minutes before my appointment called them just to make if everything is okay,the guy says my college emailed you 2 days ago to tell you that the apartment not available anymore!..I shouldn’t give even one star just wasting time.....

Alessandro · 18 June 2019

★★★★★ 1/5

Google

They are unresponsive to any issues we have We are living without hot water from 4 days .for shower we going to our friends house and they don’t care to sort it.👎 West Brom property …

Amit · 17 June 2023

★★★★★ 5/5

Google

Great service. Especially from Suraj and Chantelle. Very quick from first viewing to getting me in to the property. Would recommend.

Jin · 24 April 2024

★★★★★ 5/5

Google

Nothing but praise for Redstones willenhall! Matt and Neil are the ultimate dream team who go above and beyond to ensure clients are happy. If you want the best service possible then these are your guys. Redstones should be very proud that they have such friendly and professional people working there.

Mollie · 17 June 2021

★★★★★ 5/5

Google

Great service. Especially from Suraj and Chantelle. Very quick from first viewing to getting me in to the property. Would recommend.

Jin · 17 April 2024

★★★★★ 1/5

Google

DO NOT RENT A PROPERTY THROUGH RED STONES. No work gets done on property’s, when you have floods they tell you ‘what do you want me to do’. There are certain staff at red stones are very blunt and in helpful and Are only half awake a lot of the time.

Elise · 17 May 2024

★★★★★ 5/5

Google

We have found Redstones to be pro-active and responsive and carried out works with haste. Everything you need from an agent. Great work!

Ross · 11 June 2025

★★★★★ 5/5

Google

Redstones Willenhall have recently taken over management of a few of my rentals. They kept me up to date with everything which left me completely stress free. Redstones Willenhall have been very professional compared to other letting agencies I have come across and I would highly recommend them.PositiveProfessionalism

Joe · 25 August 2021