Redstones reviews

★★★★★ 1/5

Google

Spent the good part of a year after continual rent hikes and a blind eye over basic safety standards trying to evict and make way for a new renter able to fork over an extra hundred quid every month. Cut to a few months later, there's been a fire and a resident of the flat two from mine rushed to Birmingham in critical condition - no doubt the blame will be set on them. Housing is a fundamental human right. Where (god forbid) the private sector comes into play, landlords NEED tougher regulation.

Thomas · 3 November 2024

★★★★★ 5/5

Google

Redstones have been looking after my property in Willenhall for over a decade and i have found Amanda and her team first class in dealing with all issues relating to it. Great communication and rapid response with any maintainance problems means that i am left stress free and my tenants are able to enjoy a first class service. Top draw agency that can deliver the goods without any fuss

Derek · 16 August 2025

★★★★★ 5/5

Google

I recently completed a house purchase with Redstones. The team have been great, they have responded to all enquiries in a timely manner. They have kept me up to date with the purchase. Neil has been very responsive to all enquiries. I have been able to call Neil at short notice and he has always ensured any issues have been dealt with straight away. Thank you. Thank you to Kate for getting the lease agreement in place at short notice and Amanda for ensuring all fees have been up to date and paid on time. Would definitely use Redstones Willenhall again.

Neelam · 17 June 2022

★★★★★ 5/5

Google

It was a pleasure meeting Amanda and communicating with Kate.It is hard to find the professionalism Amanda has, she made me feel safe for my choice and she answered all my questions while we did the viewing .Kate was there for every question I had, she always came back with an email explaining me every detail. It was a surprise for me to find these two ladies. Most agencies they don't even answer the phone properly. It was the first time for me , I had to call more than 10 agencies. I can say only this , I am happy I found them , because a good agency has serious clients. Thank you again for everything .PositiveResponsiveness, Quality, Professionalism, Value

Denarda · 17 June 2022

★★★★★ 5/5

Google

Once again, Redstones have excelled all expectations with my most recent let. From start to finish they have handled all operations efficiently and kept me up to date with where my move in is, thanks to the good work of Kate and Amanda. After each viewing I have received in depth reports on viewers feedback from Linsey and whenever my tenants have had an issue, I've had the pleasure of dealing with Katie on maintenance who's quick and proactive approach ensures the tenants stay happy! Not to forget both Matt and Neil on sales who attended one of my properties quickly when I mentioned about selling, giving me a list of similar properties that sold in the area for comparisons and ran me through all of their selling options, as well as providing me with great solicitors at a very good price after they found a buyer within 4 days!! I will definitely return on my next sale/purchase. I can't thank Manjit and the team enough, they have made my years of letting and selling easy and I believe they will continue to do so.

Taj · 17 June 2022

★★★★★ 5/5

Google

The landlord-tenant relationship should be positive as both parties normally want to achieve the same thing from effective interaction. But, as we know, it is susceptible to the vagaries of either party. Hence there is a perceived risk, maybe even a worry, in letting property to an unknown person. I am a landlord, and Redstones have provided a service to me over many years. I am very grateful to them for this. In so-doing they have taken the strain regarding the landlord-tenant interaction. I believe that any issues arising have been resolved far more quickly than if I had been on my own. Redstones have also ensured that I stay ahead of my obligations as a landlord. They advise and assist me with any changes in regulations. Redstones have provided me with the reassurance I need to continue letting my property. I say 'thank you' to the team at Redstones.

Steve · 16 February 2026

★★★★★ 5/5

Google

Amazing! They worked really well with us and kept us in the loop of everything. Made sure all checks were carried out before moving us in, did jobs before moving us in to make sure it was safe and fresh! Barely had to do any cleaning as was immaculate before moving us in, didn’t rush to take deposit and first months rent from us, will definitely always use redstones they are brilliant and recommend to everyone

Paris · 16 February 2026

★★★★★ 1/5

Google

Today is the 19th day I moved out of one of their apartments, and I have been asking for my deposit since then.firstly they sent me a check out report of another apartment as mine stating I didn’t clean in which I did , They keep coming up …

Emmanuel · 16 June 2025

★★★★★ 5/5

Google

Currently renting an apartment through Redstones and the service was really quick & straightforward. Chantelle is really helpful & responsive. Would definitely recommend!

Nabila · 16 February 2026

★★★★★ 5/5

Google

Both my partner Stuart and I had a viewing on Froday 20th March 2026 with a lady named Amanda. We were so impressed with Amanda has she was not only professional, but friendly too! Out of all the estate agents we have had different viewings. Amanda really is the one you need to speak with. She is a credit to the company 👏👏 …

Laura · 2 April 2026

★★★★★ 1/5

Trustpilot

Warning- Never use this property agent

We have been with this letting agent (Willenhall office) for 16 years on full property management service. Recent tenant eviction event had discovered the 2 months section 21 eviction notice service have become invalid due to serious mistake of Tenant Fees Act 2019 violation as it exceeds the given threshold of 5 weeks’ worth of rent by one of the ex-employee. This mistake was pointed out by my private lawyer. I spoke to the property management owner (Manjit Virdi) asked for reasonable of one month rent compensation as another 2 months of new section 21 notice need to be re-issue resulted unable to re-advertised and delay for letting to get new market rent for the mortgage hike. The owner refused, using the reason we have been charged at 8% only for full management service, but he charged other clients at 10-12% at least to defend this. We felt shocked as it was a full management fee of 8% as agreed that time, but now he used this as a bargaining chip on this serious mistake without responsible action without acknowledging the mistake. All in the past, any broken/repair items was just a lips/call passing service from tenant to Redstone, then the landlord was asked to foot the bill without investigation of accountable liability for root cause of action. There were no on-site check for damage, no photo or video being shown to us. Many occasions in the past 16 years, we have pointed out it was not landlord's responsible liability of fault for repair cost as printed clearly in the tenancy agreement, we still foot the bills for the tenant. It is clear the company is operated on a sub-standard unprofessional service depending what you paid when the full management service has clearly spelt out what service was included. It is disgusting to realise this has not reflected the same service provided !

S · 11 October 2023

★★★★★ 5/5

Google

2 years I have been with Redstone's at Willenhall. I cannot praise Amanda and the team enough. They have been so supportive in all aspects from discussing rent , repairs or any other day to day issues. I strongly recommend Redstone's at Willenhall to anyone looking to let a property. To me they have been absolutely brilliant in all aspects in my 2 years with them.PositiveResponsiveness, Quality, Professionalism, Value

Sarb · 17 June 2021

★★★★★ 1/5

Google

Un-professional!!! Waited in for valuation. No show by Neil. No explanation no call or email explaining why he didn't attend.. lied about ringing and leaving voice mail message utter rubbish. Son is on nights got up so he could take a look round.. hey u owe me an hour's heating bill!!!!

Mel · 17 June 2023

★★★★★ 1/5

Google

I had a pretty poor experience renting through redstones. The flat I moved into was in a poor state when I moved in, their check in photos were poor and they were unhelpful in helping me gain access to the flat once I had got the keys (didnt give me the code access). It then took me almost 6 months to get my deposit back from my landlord (thanks to the poor quality of their check in photos). I wouldn't rent through them again.

Beth · 16 September 2025

★★★★★ 5/5

Google

Thank you Redstones for the fast, reliable and easygoing process, they reply the email very fast and in orderly manner, very nice and helpful staff. Special thanks to Surajdeep chung and Chantelle Owen ( you guys are the real MVPs) I love my new home. I still can’t believe the whole process only took 4 working days. Thank you Redstones 😍👍Great Team

Nasiru · 17 May 2024

★★★★★ 5/5

Google

Was a tennant with Redstones for 5 years, we have just bought our own property and moved out, have to say the custome rservice and how they managed the tennant and landlord relation was superb, the team always helped with any issues we faced, highly recommended.

Afjal · 13 April 2026

★★★★★ 5/5

Google

Amanda and her team are excellent. They are committed to providing a timely and professional service. They understand the market and deliver as promised. I look forward to working with them again.

Ding · 17 June 2023

★★★★★ 5/5

Google

I have recently started renting a property through Redstone's and I dealt with Kate for the whole process,she was helpful the whole way through and made the process very easy for me. Thank you Kate!

Catherine · 17 June 2022

★★★★★ 5/5

Google

I had a positive experience with Redstone and our interactions were mostly with Chantelle who was supportive. The team were always open to dialogue and communication was easy. Thank you for a good renting experience.

Yuree · 16 February 2026

★★★★★ 1/5

Google

Disappointed isn't the word!! I enquired about a property and called up a few times to this estate agents and I was promised first slot for a viewing, so I waited 1 month for the keys to become available on the 1st July, I booked half at day at work, then received a call 2 hours before the viewing informing me the property had been taken. I lost half a days pay and wasted 1 month when i could have carried on browsing for other places. Let down and annoyed is an understatement!!NegativeQuality, Professionalism

Sarah · 17 June 2022

★★★★★ 5/5

Google

Have to say my experience of letting my property out through Redstone's has been nothing but "superb". I have had the pleasure of dealing with Amanda, Neil, Katie and Kate .. and they have all been excellent! In total they had over 20 viewings on my property within the space of 48 hours, and seem to have found the ideal tenants for us. I have had plenty of experience of dealing with agents for both sales and lettings and have to confess most have been pretty "average" - Redstone's have excelled against their peers. Looking forward to a long lasting relationship!

Ian · 17 June 2022

★★★★★ 5/5

Google

I have had my property with Redstone and Premier previously for over 15 years. Amanda has been very helpful and quick to reply to any queries. They have provided a professional service throughout and I would highly recommend them

Marie · 17 May 2024

★★★★★ 5/5

Google

Got to say how good Katie is on the property check when she comes really thorough and really helpful even when she is on holiday Katie will sort out any problem you got thankyou Katie keep the good work up 😊😊😊 …

Neil · 18 June 2019

★★★★★ 5/5

Google

My experience with Redstones has been fantastic, exactly what a tenant could ask for. Katie is so friendly when answering any queries, shows a real sense of responsibility. Thank you.

Mohammed · 17 June 2021