Trusted Agent profile · Willenhall
★★★★★
93 reviews across 2 platforms
West Midlands House, Gipsy Lane, Willenhall, WV13 2HA
Redstones's office in Willenhall, at West Midlands House, is rated 3.9 out of 5 across 93 reviews on two platforms, including 91 Google reviews rated 3.9.
Every review we hold for the Willenhall office, from every platform, shown as written. First names only.
5/5
GoogleRedstones manage 15 of our properties, they are professional and reliable. Amanda B and Katie T are my main points of contact, I can depend on them both to respond back to any of my queries or concerns in a timely manner.
Thank you for the 5 star review, i shall forward your comments to Amanda and the team;.
5/5
GoogleRedstones manage three properties for us and I have been very impressed with their efficiency and helpfulness. I needed to discuss the tenancies at short notice and asked for information, which they provided by email within literally minutes. Staff in all departments were available for discussion, answered all my questions and took the time to give knowledgeable, professional local advice. Highly recommended.
1/5
TrustpilotTake full advantage of vulnerable people…
These take full advantage of vulnerable customers Telling you a load of rubbish, gives you a move in date and all sorts just to get holding fees out of you... then tells you because of covid, it will take extra two weeks to refund. Two weeks comes and goes Then takes to ignoring you altogether. Avoid this company at all costs Will be taking this further My wife has cancer and other Illnesses and you’ve taken full advantage of her miss D. Allsop
1/5
GoogleIt my worst experience with this agency. I been to view the property and I ask them immediately to send me the form and they didn't send me I called them 3 times on same day and they said property is gone. Wasting time of others.
5/5
GoogleThey replied quick and was really helpful with everything. The move in was a smooth process.
5/5
GoogleExcellent customer service ! Keeping process up to date with superb communication . Kate had great knowledge in all aspects of taking on a tenancy agreement . So to Kate and the rest of the team , Thanks
Thanks Pete, i shall forward your comments onto Kate.
5/5
GoogleThis is an outstanding estate agent in Willenhall. Professional, dedicated, and very knowledgeable about the local property market. Highly recommended if you're selling or letting your home in or around Willenhall.
1/5
GoogleBecause of the incompetence of the staff working at Redstones, I missed out on the potential of renting my own home. I requested an application 3 TIMES in less than 24 hours after viewing the property and was promised it would get sent straight away (which was not the case) thus the landlord accepted another applicant.
5/5
GoogleAlthough my sister works for this company, I have used Redstones to manage multiple rental properties over the last 6 months and have been very happy. Professionalism at its best, a great team that responds efficiently to all queries. Highly recommend.
Thank you for your kind comments, i shall certainly forward it on to the team.
5/5
GoogleI cannot fault Katie’s work ethic, she works very efficiently to ensure any jobs I report get resolved quickly. She is such a pleasure to work with, and nothing is ever to much trouble.
Thank you for your kind comments, i shall certainly forward it on to Katie
2/5
GooglePoor communication after let has been agreed.
5/5
GoogleManjit & his team are great to work with. They are very responsive and always there to help. I couldn’t recommend them more!
Thanks Danny
1/5
GoogleFraudulent landlords. Edit: Yes I have the correct agent. Our main point of contact was Manj.
Hi , im very sorry to hear, can i ask you have the right agent, as we are v=based in Willenhall, West Midlands?
1/5
GoogleFraudulent landlords. Edit: Yes I have the correct agent. Our main point of contact was Manj.
Hi , im very sorry to hear, can i ask you have the right agent, as we are v=based in Willenhall, West Midlands?
5/5
GoogleAs a cleaning business we have worked with numerous estate agents but Redstones have been our favourite to work with! We deal directly with Katie who is always on the ball, professional and responds to all our queries straight away. Highly recommended.
Thank you for the 5 star review
5/5
GoogleA great service and highly recommended. I have used them in the past and once again, they exceed my expectations with great service and team. Thank you
Thank you for your kind comments Rikesh.
5/5
GoogleAlways prompt and efficient. as a landlord they certainly take the weight off Me. Amanda in admin. Steve in sales. All other staff, have looked after me for over ten years. 5* rating is an understatement. Many thanks. Mick Markham.
Thank you for the 5 star review
1/5
GoogleTerrible company, unhelpful, slow to reply, slow to fix issues, rude staff, unfair charges and fees. Save yourself all the haste and fins another agency. It took me 2 months to get my deposit back!
Im sorry its been a negative experience for you, can i ask which branch it was?
5/5
GoogleCouldn’t of asked for a more professional service from start to finish! Very impressed and I’ll be using Redstones again 100%
Thank Sarbjeet, comments are appreciated!
5/5
GoogleAlways a pleasure working with Redstones. Fast, efficient, professional and friendly service as always. Highly recommended for Sales and Lettings!
Thank you Bob.
5/5
GoogleAs a landlord, Redstones have managed my property for the last 6 years to a very high standard. Would recommend.
Thank you for your kind words Mr A.
5/5
GoogleThe staff at Redstones Willenhall are always very helpful and knowledgeable. I personally recommend Redstones to both Landlords and Tennant's and always get great feedback everytime.
Thank you for the 5 star review
1/5
GoogleAbsolutely awful company, will take your money quick enough, but won't resolve any maintenance issues- avoid at all costs. Have only given 1 star because it won't let me give none
Im sorry its been a negative experience for you, can i ask which branch it was?
1/5
GoogleIncompetent absolute jokers don't want to share too much detail but they clearly don't get a move on especially that Mr T.NegativeResponsiveness, Professionalism
Im sorry its been a negative experience for you, can i ask which branch it was?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
