Trusted Agent profile
★★★★★
118 reviews across 1 platform
46 High Road, Willenhall, WV12 4JQ
L & S Prestige Estates's Willenhall office at 46 High Road is rated 4.6 out of 5 across 118 reviews on 1 platform, including 118 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Willenhall office, from every platform, shown as written. First names only.
5/5
GoogleL&S Prestige Estates were incredibly helpful in assisting us when buying our new house. They gave all the information that we required as quickly as they could. They answered all our queries and cleared all our doubts since it had been ages since we last moved. Great assistance by Claire and Nina.
5/5
GoogleFantastic service. So easy to deal with, from valuation to completion. Always kept up to date and always felt well supported. Can’t recommend highly enough. Thank you for all your hard work and help 😃. …
5/5
GoogleThank you so much l&s for your service , a special thank you to Rebecca! Really helped us with the purchase of our property and reassured us along the process. Fantastic communication throughout and always helped us with any queries/worries we had. Xx
5/5
GoogleThanks to everyone at l&s who supported us through our move. The entire team were very helpful and supportive. Also a massive thanks to Matt he was extremely helpful and went above and beyond. Thanks a million!!!!!
Hi Andrew. Thanks ever so much for your kind words. Everyone at L & S Prestige Estates hope that you, Abbey and the little one are happy in your new home. Thanks again, Matt & the team
5/5
GoogleFantastic service from the beginning, all the way through to completion of sale.We were kept updated throughout the whole process and having the viewings taken care of was brilliant. Can’t fault the service we received, which was also good value for money, but more importantly a good local business. Would thoroughly recommend. Thank you!
1/5
GoogleThe WORSE experience I have ever had! They were aware of my circumstances and agreed to manage my property to Let out and find me new tenants. I totally made sure that they knew the exact situation I was in and that they were fully aware to what extent before any agreement was signed. Therefore, I happily signed in to a six weeks contract and handed the keys over for them to start the marketing process and have access to the property. My former tenant had given a date to when he was moving out and did; but L&S Prestige did absolutely NOTHING to find me new tenants. They tied me into a six week contract and a list of penalty fees was explained to me if I was to breach the contract in any way before the contractual six week period was over. During the six weeks they didn’t contact me once nor did they do anything at all to market the property. Completely wasting my time! WOULD NEVER RECOMMEND OR USE AGAIN! Complete waste of my time!
enquiries. You told us that your tenant would be leaving on the 5/6th May so we attended on the 7th May to take details of what should have been an empty property. On arrival the property was still full of your tenants belongings and you could not give us an exact date as to when the property would be ready for any prospective new tenants. You told us that the tenant had given notice but that means nothing in tenant law! We were not prepared to enter your property whilst your tenants belongings were still there and your tenant not present. We were also not prepared to do viewings and offer a property to a future tenant when we had no clear dates for them, this could have caused unnecessary upset, costs and hardship for the tenant down the line. We act as responsible agents, we are not back street cowboys just out for a quick fee, we do things properly and to the book! Did you not think to give us a call once your tenant had vacated? Why wait until the end of your contract to contact us? If you were not happy with the situation just as we weren't at the time then we would have mutually ended your contract without arguments. I find that a poor Google review is a real cheap shot for a customer to slate a well regarded hard working local company when things haven't gone exactly how a customer wants them to go! There is so much red tape and legislation protecting tenants rights these days that we have to do things 100% correctly! I'd kindly ask you to review your comments and take ours on board too as we really do not find them to be fair or accurate! Regards Steve.
5/5
GoogleL&s made the whole process easy and uncomplicated Rebecca kept me informed all the way through I would not hesitate to use them again and can't recommend them enough ....Great service
5/5
GoogleFabulous service. Professional and attentive from beginning and throughout the whole process. Would thoroughly recommend.
1/5
GoogleAbsolutely disgusting service. On the first viewing of the property the letting agent didn't even have the keys to get in to the house after waiting over 40mins to get in and waiting for agent to return from another viewing it was rescheduled. After waiting another week to view, I put in my application straight away. Everything they asked to be sorted out, I did olnky to come to 3 days before my move in Day and told by Brendan they had cancelled my application. I asked him if he would ask the landlord to speak to my old letting agent, he refused to even do that which I felt wat unfair considering I waited an extra week because if there own issues. Leaving me and my daughter homeless. 20/12/2018 reply. Please don’t try and pass the blame on to myself. My application fee was paid and on the move in date I would expect to pay the first months rent and deposit like every other reputable letting agent. But that didn’t happen because 3days before you cancelled it. The fact is you messed me about through the hole process because of the landlords previous issues which is not my fault only to turn around and cancel the application because you thought I now had a few. Your service is poor and your attitude as the managing director who I’ve never spoke to is clearly disgusting. Own what you did to somebody life because me and my daughter have still not found a property now being so close to Christmas. Regards, Miss smith.
Hi Natasha, firstly I'm very disappointed to read your 1 star review and I think that this is a very unfair assessment of how we operate as a business so I'd like to address all point that you've raised. 1; On your initial viewing the existing tenant was meant to meet us at the property to allow us access, unfortunately she let us down without any prior warning. The time that you waited on the day was due to us making several calls to the tenant and the Landlord to try to arrange key collection as to not let you down with your viewing, unfortunately all attempts failed. We can not be held responsible for this as we had no control over the situation, we were just as let down as yourself. We had committed a member of staff a 30 minute slot for your viewing which cost's us money as a company, we would not intentionally cost ourselves money or waste anybodies time! We then re-booked you for the following Saturday once we had sorted the key situation of which you agreed to as you work throughout the week. 2; As for your application, as you are aware we had a few hurdles to overcome as you rightly said but we did request further security from you of which we never received. You only got to the application fee stage, you never paid a deposit and further information was outstanding therefore no move in date had been set and could not be set without this further information. You were aiming for a particular date but no date was ever agreed due to the missing information that had been requested. We therefore cancelled your application due to you not being forthcoming with what we had asked for, we had lost confidence in you as a potential tenant. 3; As for the Landlord speaking to your previous agent I'm sorry but we had already received all of the information that we had requested from your landlord and any further conversations weren't necessary. 4; Your claim of us making you homeless is very unfair and simply not the case, a property is never secured for you until all checks have been passed and all monies are in place, you had only paid an application fee and we returned this to you in full after cancelling your application, many agents would not have done this after carrying out so much work on your behalf. I hope that this has covered all of your concerns and shed light on all of your points raised, we wish you well with your property search. Regards Steve Kelly Managing Director.
1/5
GoogleI had bad experience, I viewed yesterday one property with my girlfriend and younger brother, and kind of liked so I gave them a ring today and find out if we would pass checks to rent it as my brother don't have good credit history. When lady on the phone found out ther will be 3 tenants she said we can't rent it as it will classed as sharing house and would be problem with landlords policy ( something to do with insurance) . Not very professional as we should be told that on the viewing ( we also go 3 application forms and women who was showing the house was aware he is my brother as I said it)
Good afternoon.When arranging a viewing we ask if you are moving in with a partner, children etc therefore we would have expected to be informed there were indeed 3 adults. Due to company policy unless requested by the individual landlord we do not accommodate house shares as this can cause complications within a tenancy agreement should there be a dispute. Apologies for any confusion or inconvenience this has caused. We wish you well with your property search. Regards Lauren
5/5
GoogleThank you to the team at L&S for all the help selling my late nans house. Even with a complicated sale, they still kept us informed and up-to-date at all times. A special shout out to Matt, who was always polite, courteous and professional. A real asset to the team! Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThank you Matt and David for all your help!! Amazing service and amazing people. You are all so dedicated, reliable and definitely put your clients first. Truly appreciate all you have done!
Hi Mumta. Sadly not all sales are as straight forward as we'd like. However, our staff will always give their all to ensure the best possible outcome for our clients. Best of luck to you and Amit in your new home and thank you for your kind words, it's really appreciated.
1/5
GoogleI had a very bad experience with this agency. I was told that the only second viewing I could do on a property was on a weekend as a block viewing (as the demand was high) and there were no viewings during the week. They knew that i was extremely interested in the property. However, the day before i was going to view the property they called me to see if i was still looking for a property? 'er,,,yes the one I'm viewing tomorrow' well I'm sorry it has now sold! Someone viewed it during the week and it's gone! Oh really, well thanks L&S prestige for the brilliant communication when I'm ready to let my property or sell I'll be sure to give you a call....not!
I'm sorry you are dissapointed you were unable to view the property in question. On this occasion, the person that offered on (and eventually purchased) the property had been part of an initial block viewing and approached the vendor directly to second view. We were made aware of this only after an agreement was made between vendor and buyer and as we in no way encourage attempts of gazumping, cancelled future viewings as per the vendors request. The purchaser was a First Time Buyer with a mortgage in place putting them in a very strong position. Based on this, the vendor was happy to proceed. Sadly, these kind of incidents do happen from time to time but we always try and handle them in a fair and correct manner.
5/5
GoogleI’ve just bought a property through L&S Prestige Estate and had such a great experience. Claire, who handled the sale, was absolutely lovely, professional, approachable, and made the whole process feel really smooth and stress-free. The …
5/5
GoogleWe are over the moon with the service given by claire & all the team at L & S Prestige estate agents. We sold our house within 3 days of going on the market. Very helpful whenever we asked any questions regarding the progress of the sale. Wouldn't hesitate to recommend them to anyone.
5/5
GoogleExcellent service from Steve and the team at L&S. Their services were explained in detail and the house was sold less then 24hr of being on the market. A good price for the property was achieved.
5/5
GoogleTotally recommend, they found buyers super quickly, and dealt with everything for me, as I live three quarters of an hour away. Viewings etc, all sorted for me. Brilliant.
5/5
GoogleWe just bought a property, Thank you so much all of your staff helped us alot very nice and kind staff always available for response. Stay blessed always.
5/5
GoogleI highly recommend this company, from the start nothing was to much trouble, they helped and informed me about every situation we came across, even getting work men in to complete jobs for me. You have been a pleasure to deal with and I will work with you again in the future. Thank you Rachel
5/5
GoogleWe recently let out our property with L&S at the same time of purchasing a new family home with them too. The service they offer is impressive with superb customer service and satisfaction. We would highly recommend to anyone looking to either rent or purchase as they provide a personal touch to making the whole process simple yet thorough. Thank you for all you've done and keep up the good work.
Hi Mark. Thanks for the review. Quite a few clients are like yourselves and end up using our Sales & Lettings services at the same time. All of our staff are able to answer queries on both sides of the business to make sure clients only have to speak to one person to get the answers they need, whether it be on the property they are letting out or the property they are buying/selling. We're really pleased you found the service as straight forward as we aim for it to be. Hope you guys are really happy in your new home too :-)
5/5
GoogleFound myself in need of a good letting agent, came across L&S Prestige...the gaffer there, Loren was top draw, she got me a great place to live and all what spec I asked for...I’m now moved in all happy and would recommend Loren and her team in a heartbeat cheers guys 👍🏻😎
5/5
GoogleI've just sold my house with L&S. From the start Matt was nothing but professional, responsive and couldn't do enough to help. Sale went through in 9 weeks which was very quick given the current amount of houses selling. Highly recommend.PositiveProfessionalism, Value
4/5
GoogleClare as always tried to keep her finger on the button by keeping us up to date with progress on the sale of the property and sorting out any problems associated with the sale ☆☆☆☆
5/5
GoogleI have found the whole experience of the purchase of a property through this agent superb. The communication and professionalism I experienced was excellent. The big difference from other Estate agent I have used before, was the fact they went the extra mile ( in this case many miles !!) and they freely offered advice and support throughout the process. Many thanks once again
Hi Jacqueline. We are really grateful for your comments - we always aim to keep communication at the forefront of our service to ensure everyone knows exactly where their sale or purchase is at. We were more than happy to offer our support and advice when needed and very much hope to do business with you again in the future!
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L & S Prestige Estates's Willenhall office has 118 reviews across 1 platform: 118 on Google.
L & S Prestige Estates Willenhall is rated 4.6 out of 5 across all 118 reviews, and 4.6 out of 5 on Google from 118 reviews.
L & S Prestige Estates Willenhall, 46 High Road, Willenhall, WV12 4JQ.
