Dixons Willenhall reviews

★★★★★ 5/5

Google

We are currently purchasing a property through dixons and we cannot speak highly enough of both hayley and Tracey. Nothing we ask is too much trouble including visiting our new home and the drop of a hat Tracey is there awaiting our arrival with keys in hand to allow us to measure up. Whenever we have had a question or concern Tracey or Hayley put our minds to rest, if not with the answer there and then we are assured they will get on to the case straight away, which invariably they do. Nothing is too much trouble even in the current climate of property sales going through the roof. They are inundated with calls and dealing with people from having attended the location in person but they have always taken the time to engage with us and make us feel valued and that their time is fully focused on ourselves and our needs. Thank you for your professionalism, dedication and friendly approach 👍

Dylan · 14 June 2022

★★★★★ 5/5

Google

Soo good service specially connecting both sides and also thanks to Hayley Ball

Lovepreet · 12 October 2025

★★★★★ 5/5

Trustpilot

A lovely agent called Lee

We had a lovely agent called Leoni (Lee) today showing us around a property in Stourbridge. She was so lovely, knowledgable and related to us which eased us and made the experience one of our best. She was excited to show us around and tell us things about the property, making it a very enthusiastic session that really helped with our opinion on the property.

El · 26 May 2026

★★★★★ 5/5

Google

Following my Mother's death we had to put her house up for sale, I had used Dixons in the past and was very pleased with their service and I wasn't disappointed this time either. Hayley was 5 star, she was always there to advise and assist at a very difficult time, she was so easy to talk to but maintained a professionalism. The other ladies, Tracey and Emma were always very friendly and helpful too, they work well as a team. I have no hesitation in recommending Dixons and their lawyers, it went much smoother than I could have hoped, a great big Thank you to you all 👏PositiveResponsiveness, Professionalism

Karen · 24 August 2021

★★★★★ 5/5

Google

I do not usually leave reviews but felt compelled to in this case. After the loss of my dad, my mom decided to downsize. We contacted Dixon's Willenhall following a recommendation from friends. From the very first contact the professionalism of the team was clear. Tracey and Hayley were always friendly and attentive. The staff are very knowledgeable and always responsive to any questions and queries. I felt that the team went above and beyond to help my mom (and me!) during a very stressful time. Their customer service is exemplary and we were always made to feel that we were important. I would highly recommend the team and offer our grateful thanks for all their help and support.PositiveResponsiveness, Professionalism

Susan · 24 August 2021

★★★★★ 5/5

Trustpilot

Fantastic

Fantastic! I've used Dixons for over 20 years to deal with my lettings portfolio. I wouldn't dream of using another Letting Agent. I can call at anytime and they will resolve any queries or issues I have immediately. They know the background of all my properties which helps with any dealings. I cannot recommend them highly enough. The team there is amazing, which is a testament to Meg, the Lettings manager. Thank you, Meg, Holly and Freya.

William · 17 February 2026

★★★★★ 1/5

Google

Poor customer service from the start Pictures taken, poor quality and weren’t uploaded in a timely manner, we were told house would be listed within a certain time frame, our house appeared online, later than expected and then with no images, this took well over 48hours to get them added, after chasing Dixon’s Hayley was always very polite on the phone, but often spoke about how busy she was and what other houses she had sold / was selling, and we were made to feel like everyone else’s sales were more important than ours. They did arrange house viewings quite quickly but even got the times wrong and we had people turn up earlier than we expected... I don’t feel like the really did anything to help sell the house, the house pretty much sold itself. Communication was poor when we had a buyer pull out, confusion in feedback and in no way did they try to resolve this or save our sale, we spent a lot of our own time contacting solicitors and doing the leg work ourselves... when really that’s what we were paying them for! Buyers lawyer very slow, and poor communication, not that this was Dixon’s fault, but when communication was made with them they often didn’t call to tell me, I had to chase them daily to get updates Spoke with Tracey several times, when she called me with news she was polite and chatty but if I called her to chase anything or ask her to do anything her tone was poor, often felt like she was being patronising and didn’t want to help, and couldn’t have cared less about what I was saying some days I feel the sale overall was made to be more stressful by Dixon’s, we wouldn’t use them again, and certainly wouldn’t recommend... I requested a call back from the branch manager and had no response, I requested to escalate my concerns several times because we didn’t feel we were being dealt with timely, after a stressful 6 months the house sale completed we feel we paid them thousands of pounds to do very little

Hollie · 14 June 2021

★★★★★ 5/5

Google

Hi, I just wanted to say a massive thank you to Darren the mortgage advisor. He has helped us so much! As we where utterly clueless, he helped us understand all of our options and told us what he thought was the best way to go. Felt as tho nothing was to much trouble and he really put our minds at ease. As their is so much to worry about I felt Darren was professional, friendly and dedicated his time in helping, which made the whole process easier on us. If we had to ring the branch the ladies who answered the phones always seemed happy and helpful, could feel their bubbly personalities through the phone! Will always come back here now Thank youPositiveResponsiveness, Quality, Professionalism

Lucy · 14 June 2021

★★★★★ 5/5

Google

My husband and I recently purchased our house through Dixons Willenhall branch and we honestly cannot recommend them enough. We just wish we had used them for our sale as well! Hayley was dealing with our purchase and was amazing throughout. Very professional, responsive, informative & friendly. We encountered a rather messy & stressful situation on completion/exchange day (not due to dixons, but solicitors fault) and Hayley and Tracey were both fantastic support to us throughout the day and helped us resolve the issue. They went the extra mile and did far more for us that day than both the estate agents we sold through and our solicitors. We don't plan on selling or buying another property again ourselves for many years, but we will certainly be recommending them them all our friends and family for any future sales or purchases!PositiveResponsiveness, Professionalism

Laura · 14 June 2021

★★★★★ 4/5

Google

A excelĺent team lead by hayley ball .a good agent to work with selling an house

Susan · 12 September 2026

★★★★★ 1/5

Trustpilot

I did not receive the level of mortgage…

I did not receive the level of mortgage support I expected from this company. While their general customer service was satisfactory, the mortgage advisor was not helpful. Despite charging a substantial fee, I do not feel that he secured the best possible deal for me. In my view, Mr. Mazar Singh appeared more focused on maximising his own profit than on acting in the best interests of the customer, particularly given his £700 fee.

Simmy · 8 March 2026

★★★★★ 5/5

Trustpilot

Dixons Erdington made it easy

I've recently completed, I was a first time buyer, I'd had a previous bad experience where a dodgy seller pulled out at the last minute and cost me money, I was kind of struggling with the whole process, but Dixons made it easy for me. I was shown round the property by Alison, who knew everything about the property and the area, even who the neighbours were, then from there Sarah handled it and she was brilliant, always keeping me informed and chasing the other solicitor. Then my solicitor went into administration and couldn't carry on working and even then Sarah told me exactly what to do and handled it all for me once I had a new solicitor. It was a massive relief in the end. I'd definitely recommend Dixons after that.

Customer · 13 January 2026

★★★★★ 5/5

Trustpilot

Dixons - Erdington

Dixons - Erdington Branch - my brother and I sold our late parents property through Dixons Erdington. Charlotte Rose is a magician! Charlotte was superb from the outset with open and honest discussions about the property and excellent advice to sell the property via the Modern Auction Method. Charlotte had developers/buyers on her books who didn’t waste time. They visited the house and confirmed the same afternoon that they wanted to buy the house. A stress-free sale with no fuss and no mess. Also, Charlotte was very supportive, caring and assisted with arranging ID checks and documentation for my brother. Charlotte, again, turned into a magician by having a stunning flat on her books which was perfect for my brother and she negotiated a great price. The whole team at the Erdington Branch were approachable as well as completely professional - I would totally 100% recommend the team in Erdington. Thanks so much.

Rachel · 23 May 2024

★★★★★ 5/5

Google

All staff is nice. Specially sally ann wilkes. She is very helpful.thanks

Talwinder · 28 September 2026

★★★★★ 5/5

Google

A massive thank you to Hayley, Tracy and the rest of the team first time ever buying and selling and very stressful but got there in the end. The team are so helpful and are happy to help you with anything you get stuck on. Would recommend Dixon willenhall to anyone who lives in the area A big thank you

Vicky · 14 June 2023

★★★★★ 4/5

Google

Sold via Dixons long winded process but isn’t most sales was meant to be complete for nov didn’t complete until end of jan begin on feb! Way of the world but I found every viewing if someone didn’t offer or go for it they want you to reduce price every viewing my biggest niggle tbf

Ben · 12 October 2025

★★★★★ 1/5

Trustpilot

I went to Dixon for a flat on Oldbury

I went to Dixon for a flat on Oldbury, all god till i got there to see the propriety i was shocking in what condition was the flat, absolutely disgusting, they want 850£ rent for one bedroom and another 850£ deposit, the condition of the walls absolutely unbelievably all wallpaper falls down and tales from kitchen missing, no dors between bedroom and kitchen, and at the end I have refused to get the flat they refuse to refunding my holdings fees, absolutely legal robers this agents.

Game · 16 December 2025

★★★★★ 5/5

Google

The Team at Dixon's Willenhall are 2nd to none. Excellent service from start to finish. They sold our parents home recently at a very dificult time for all the family. They were on top of everything all the way through the process. Making everything happen as smoothly as possible and keeping us updated at all times as well as answering any queries promptly. Whether you are buying or selling I would honestly look no further. Thank you Emma and all the Team at Willenhall.

Mark · 14 June 2020

★★★★★ 5/5

Google

My partner and I used the mortgage service provided via Dixons and Countrywide. Darren, our mortgage advisor was an absolute star! He offered us excellent advice and guidance, sourcing mortgage deals that suited our needs, even during the current climate. Darren was very responsive and knowledgeable, even managing to obtain a change of mortgage term 2 weeks prior to our completion! His customer support was impeccable and we would highly recommend. Thank you!PositiveResponsiveness, Professionalism, Value

Yasmin · 14 June 2021

★★★★★ 4/5

Google

A big thank you to all the team members at Dixons Willenhall for helping us with the sale of our property. Always professional , courteous, knowledgeable and friendly. Thank you so much Tracy, Hayley & Emma for your work at each stage, from putting us on the market, arranging safe viewings during the pandemic and liaising with everyone in our chain to completion. An great service. J&P Smith

J · 14 June 2022

★★★★★ 1/5

Trustpilot

Bad experience

I would strongly advise to stay away from dixons/countrywide letting agents from managing a rental property. Especially the Warwickshire office as they would do everything in every opportunity to instruct their own contractors making false allegations of works required on the rental property to make money for themselves. They also hide their complaints procedures when contacted directly and asked about the process and their calls are not recorded so they make things up and completely disregard any instructions given by the landlords. Unfortunately complete professional crooks. They will put all sorts of barriers to raise a complaint and refrain from providing a final response to prevent escalation for their governing body to investigate.

Parvin · 25 November 2025

★★★★★ 1/5

Google

Never get back to me on email or voicemail. We bought our house through these guys. They were horrendous. Once the offer was accepted they weren't interested. There was no chain yet took us 7 months to get in. No help from the branch or their mortgage advisor who we were paying! Absolutely no help through a very stressful time. Now trying to get in touch as we are interested in a house they are unfortunately selling and no response.

Gary · 15 June 2019

★★★★★ 5/5

Google

I just wanted to say a massive thank you for everything. We are more or less settled in now and couldn’t be happier. After 2 horrendous experiences with house buying before we offered on our property - if you’d of asked me what I thought about all estate agents I wouldn’t have been atall polite. However, I now feel my opinion has been completely flipped around and wouldn’t think twice about purchasing our next property through yourselves. A massive thank you to Hayley Ball, Emma Dunkley and Nicola Court. If only all estate agents were like Dixon’s in Willenhall!!

Rose · 15 June 2019

★★★★★ 5/5

Google

Hayley Ball is AMAZING!! Our first house we made an offer on was refused. Hayley kept us informed over everything...constantly updating us on new propeties. Reassuring us, complete contact throughout. Finding us our family home. Hayley's professinal attitude welcoming friendly personality is wonderful! Goes over and beyond 110%! Explains everything and is alway checking in with a friendly call always with cheery tone no matter how busy she is.Making buying our house stressless and enjoyable. The human touch not a robot approch. Amazing i'd recommend Hayley & Dixions to everyone buying a house. Thankyou so much!! If theres an award this lady should get it.Amazing commitment Amazing person!! Dixions and there team in Willenhall are all so friendly. Perfect Team. Thank you Claire & Adam

Claire · 15 June 2019