Dixons Willenhall reviews

★★★★★ 5/5

Google

Kate has been absolutely amazing! She is so helpful, polite and professional. Her customer service is outstanding and she genuinely goes above and beyond to help. She is exactly the kind of person you want dealing with you when buying or selling a house. Kate is a real credit to the company and has made the whole experience so much better. Thank you for all your help and support Kate! Highly recommend her to anyone looking to buy or sell a property. 🏡

Zara · 9 October 2026

★★★★★ 5/5

Google

I can’t thank Kate, Tracy and Sally at Dixons enough for all their hard work. We were previously with another estate agent trying to sell our house, but after deciding to give it another go with Dixons, we are so glad we did. They did a fantastic job from start to finish. The communication was superb, they kept us updated throughout and made the whole process much easier. Their professionalism, dedication and support really stood out. Thank you so much for helping us sell our home, we truly appreciate everything you did! Dean & Mills family

Shay · 12 August 2026

★★★★★ 5/5

Google

“Absolutely fantastic service from Dixons Estate Agents, especially Hayley! From start to finish, she was professional, friendly, and always went the extra mile to make everything smooth and stress-free. Her communication was excellent, keeping me updated every step of the way, and nothing was ever too much trouble. Hayley’s knowledge and dedication really stood out, and she made the whole experience feel easy and well-managed. I would highly recommend both Hayley and Dixons to anyone looking for a reliable and trustworthy estate agent. 5 stars all the way!”

Mr · 12 April 2026

★★★★★ 5/5

Google

Dixons were fantastic throughout the whole process. Darren from Countrywide was hilarious, we were laughing through our first meeting with him. Tracey Clarke helped anywhere she could and Hayley was fantastic and so down to Earth. She was there every step of the way. Nothing was too small for her. She was a massive help in our first time buying a house. When the solicitors were dragging their feet, she made sure to get on to them. It was a fantastic service, would definitely use them again! 👌

Bethan · 16 March 2026

★★★★★ 5/5

Google

Sally and Tracey were excellent throughout the entire purchase process. They were transparent, professional, and extremely helpful from start to finish. They made everything straightforward and were always there to support me whenever I needed help. By far the best service I’ve received so far. I would highly recommend Dixons Willenhall!

Mashudul · 21 September 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Five-Star Review Selling my house with Dixons Willenhall was honestly a breath of fresh air. These guys don’t faff about, they get things DONE. From the very first call, the team were on the ball, kept me updated without me having to chase, and handled every little detail like absolute pros. They were always available when I needed answers, never left me guessing, and made the whole process feel far smoother than I expected. In a world where some agents disappear the moment you sign paperwork, Dixons Willenhall actually show up, communicate properly, and guide you through everything step by step. If you want a team that knows their stuff, works hard, and actually cares about getting your sale over the line, then honestly, go with them. I’d happily use Dixons Willenhall again without a second thought. ---

Nina · 16 November 2025

★★★★★ 1/5

Google

Estate Agent called Tracy is just rude, constantly talks over you. Huffing and puffing on the phone when I said I'd like to put down an offer. Then tries saying they don't have no confidence in me buying because i wanted to address some issues regarding a "cash buyer" property that I wasn't aware of and renegotiate the price that SHE forced me to increase to from my original offer. If you deal with Tracy goodluck, you aren't getting anywhere and she's very rude. Needs to get another job if she don't like interacting with potential customers!

Anwar · 16 October 2025

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Google

I would just like to say a massive thank you to all the girls Hayley, Sally, Tracey and Kate from Dixons Willenhall, They were amazing and went above and beyond while helping us through this really stressfull time while selling and buying our home. We could not have done it without you, Nothing was too much trouble. I also look at them now as friends.you are all a true asset to your company. Thank you all a million.

Lorraine · 5 October 2026

★★★★★ 5/5

Google

I had a great experience buying my home through this agency. The whole process was handled professionally from start to finish, and the team was always helpful, responsive, and kept me updated every step of the way. They answered my questions promptly and made what can be a stressful process much smoother. I’m very happy with my new home and would definitely recommend this estate agency to anyone looking to buy or sell a property. Thank you to everyone involved for your excellent service!

Damanpreet · 12 August 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 5/5

Trustpilot

Amazing Amelia!!

After trying to sell my house with a previous estate agents with no luck, I decided to go to Dixons in kingsheath with Amelia Pace, which was the best decision I have ever made! With her straight talking, empathy and desire to get the job done she got my house sold with her unbelievable drive and no messing around attitude. When it came to completion even though there were complications from the buyers side, Amelia with her perserverance and pushing both sets of solicitors, got the job done extremely professionally! Amelia was always at hand and was willing to help with anything i needed, she also sorted me out with a rental property at short notice, she is an absolute credit to Dixons and is highly recommended!!! Thank you Amelia I wouldn't have done this without you!!

Stacy · 26 February 2026

★★★★★ 5/5

Trustpilot

Dixons Erdington

Dixons Erdington Recent purchase and completion . Wanted to thank Sky the sales negotiator she is so lovely Professional and has every time called / emailed she’s has endeavoured to help and communicate back really well . Thank you so much Sky for all your help and support . Adam

Adam · 17 September 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 5/5

Google

Very friendly staff, always try to fit you in when you pop in unannounced with a bag full of papers and just as many questions. It was a trying experience for all concerned after my buyer dropped out last minute, Hayley and the team soon found me another, and despite the buyers solicitors dragging their feet it finally went through. Thanks to all the staff.

Peter · 7 August 2025

★★★★★ 5/5

Google

Absolutely brilliant service from Sally and Tracy at Dixons. They’ve both been so helpful, friendly and professional throughout the whole process. Nothing was ever too much trouble, and they always kept me updated and helped make everything as smooth and stress-free as possible. Really appreciate everything they’ve done and would definitely recommend them to anyone looking to buy or sell a property. ⭐️⭐️⭐️⭐️⭐️

Abdullah · 12 September 2026

★★★★★ 5/5

Google

I have received excellent service from Dixons Estate Agents, and I want to say a massive thank you to Hayley ball and her team for providing thoroughly professional service. They kept me updated at every step and were swift to respond to any queries. Please keep up the good work. Thank you once again. Highly recommended.

Sabi · 12 October 2025

★★★★★ 5/5

Trustpilot

Five Star experience !

After hearing so many stories about estate agents turning everything into a numbers game, my husband and I were pleasantly surprised by the service we received When you're looking for an investment property, it can be difficult to communicate your requirements clearly and even harder to find someone who genuinely listens. This is where Ellie truly excelled. She not only asked what we were looking for, but also took the time to understand the finer details and our end goal. Ellie didn’t just listen she delivered. She found us a property that ticked every box, and it only took one viewing for us to know it was the right one. We were then supported by Tracey Clarke from the Willenhall branch, who continued to provide exceptional service throughout the buying process. She kept us updated between all parties, responded promptly to messages which is rare given how busy the housing sector is and ensured no question felt too small. Her knowledge, communication, and support were invaluable, and she kept us informed at every stage. Both Ellie‑May and Tracey were constant professionals. We would absolutely recommend Dixons, and we would highly recommend Ellie‑May and Tracey for their exceptional customer service and commitment to getting things right. A five‑star experience from start to finish

KI · 22 December 2025

★★★★★ 5/5

Google

What a great experience working with this team and a special thank you to Hayley Tracey c and Tracy m for making the sale process painless. I would not hesitate to use again. Thanks again Stuart

Stuart · 16 February 2026

★★★★★ 5/5

Google

We just brought our 2nd house through Dixons and found the staff to all be very helpful, they have all been very kind and kept us updated with the progress of our purchase. Dixons are very easy to buy with, everything is very smooth and straight forward. Once the sale went through we were given a box of goodies alongside the keys to our house. I would highly recommend going through Dixons to buy or sell your property. Thank you to all at the Dixons branch

Sandeep · 16 March 2026

★★★★★ 5/5

Google

Hayley has been an absolute pleasure to deal with really genuine woman and she’s made our process so much more relaxed and she’s very informative. Fantastic woman for a great company.

Ryan · 16 March 2026

★★★★★ 5/5

Google

From start to finish Tracy looked after us. She chased the chain and helped with paperwork. I would recommend Hayley and the team for helping us with our dream home.

Chris · 16 March 2026

★★★★★ 5/5

Google

What an amazing team at Dixons Willenhall! Hayley, Tracey and Tom were amazing from start to finish. Thorough in their approach throughout. Dealt with every query i had efficiently. Made the whole selling process feel seamless and smooth. Friendly, courteous, professional with big smiles! Thankyou to the team.

Nicola · 2 September 2025